-11
NPS
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24 Hour Fitness
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About 24 Hour Fitness' Brand
24 Hour Fitness is the world's largest privately owned and operated fitness center chain, and third in number of clubs behind Gold's Gym Among its major competitors, 24 Hour Fitness is ranked in 2nd place for NPS while Bally is 1st, and Mountainside Fitness is 3rd.Their current valuation is $7.13B
Brand at a Glance
80%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
24 Hour Fitness Ranking
- #2 / 4 of its competitors
24 Hour Fitness NPS
24 Hour Fitness's Net Promoter Score (NPS) is a -11 with 40% Promoters, 9% Passives, and 51% Detractors. Net Promoter Score tracks whether 24 Hour Fitness's customers would recommend using the product based on a scale of -100 to 100.
24 Hour Fitness Overall NPS
| 40% | Promoters |
|---|---|
| 9% | Passives |
| 51% | Detractors |
24 Hour Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -7 | Oct 2024 | -7 |
Nov 2024 -7 | Nov 2024 | -7 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -10 | May 2025 | -10 |
Jun 2025 -10 | Jun 2025 | -10 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -12 | Oct 2025 | -12 |
Nov 2025 -12 | Nov 2025 | -12 |
Jan 2026 -12 | Jan 2026 | -12 |
How Other Brands Compare
24 Hour Fitness is ranked second for NPS among its competitors. Bally and Mountainside Fitness come in first and third, with Equinox coming in at #4. Among those competitors, it is the second most valued company.
24 Hour Fitness |  Equinox |  Mountainside Fitness |  Bally | |
| Global Ranking | #- | #459 | #- | #- |
| NPS | -11 | -24 | -20 | 31 |
| Valuation Updated every 24 hours for public companies | $7.13B | $1.94B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
24 Hour Fitness NPS by Gender
Male customers rated 24 Hour Fitness's NPS 6 points higher than Female customers.
Male
-7
24 Hour Fitness's NPS was rated -7 by Male customers on Comparably.
42%
Promoters
9%
Passives
49%
Detractors
Female
-13
24 Hour Fitness's NPS was rated -13 by Female customers on Comparably.
41%
Promoters
5%
Passives
54%
Detractors
24 Hour Fitness NPS by Ethnicity
24 Hour Fitness's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
Hispanic or Latino 18 | Hispanic or Latino | 18 |
African American/Black 19 | African American/Black | 19 |
Asian or Pacific Islander 8 | Asian or Pacific Islander | 8 |
Native American -100 | Native American | -100 |
Other -37 | Other | -37 |
24 Hour Fitness NPS by Age
24 Hour Fitness's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
24 Hour Fitness NPS by Usage
24 Hour Fitness's NPS was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -12 | Less than 1 Year | -12 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years -41 | Over 10 Years | -41 |
24 Hour Fitness NPS vs. Competitors
Compared to its competitors, 24 Hour Fitness's NPS is rated right above Mountainside Fitness, and is preceded by Bally.
| COMPANY | NPS Score | |
|---|---|---|
| Bally | 31 |
| 24 Hour Fitness | -11 |
| Mountainside Fitness | -20 |
| Equinox | -24 |
 | Gold's Gym | -25 |
 | LA Fitness | -62 |
24 Hour Fitness Customer Reviews
Out of the 47 24 Hour Fitness customer reviews 24 were positive and 23 were constructive. 24 Hour Fitness customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
24 Hour Fitness Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of 24 Hour Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
24 Hour Fitness Customer Loyalty Score by Gender
Female customers rated 24 Hour Fitness's Customer Loyalty score 3% higher than Male customers.
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Male
83%
Yes
Female
86%
Yes
24 Hour Fitness Customer Loyalty Score by Ethnicity
24 Hour Fitness's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 24 Hour Fitness.
82
out of 100
Caucasian
94
out of 100
Hispanic or Latino
88
out of 100
African American/Black
72
out of 100
Asian or Pacific Islander
78
out of 100
Native American
86
out of 100
Other
24 Hour Fitness Customer Loyalty Score by Age
24 Hour Fitness's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 84% | 26-30 | 84% |
31-35 91% | 31-35 | 91% |
36-40 70% | 36-40 | 70% |
41-45 86% | 41-45 | 86% |
46-50 86% | 46-50 | 86% |
51-55 78% | 51-55 | 78% |
56-60 82% | 56-60 | 82% |
61-65 78% | 61-65 | 78% |
66+ 91% | 66+ | 91% |
24 Hour Fitness Customer Loyalty Score by Usage
24 Hour Fitness's Customer Loyalty score was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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24 Hour Fitness Customer Loyalty Score by Industry
24 Hour Fitness's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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24 Hour Fitness Customer Loyalty vs. Competitors
Compared to its competitors, 24 Hour Fitness's Customer Loyalty score is rated right above Gold's Gym, and is preceded by Bally.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mountainside Fitness | 83% |
| Bally | 81% |
| 24 Hour Fitness | 80% |
| Gold's Gym | 75% |
| LA Fitness | 74% |
| Equinox | 73% |
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24 Hour Fitness Product Quality
2.8/5
24 Hour Fitness has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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24 Hour Fitness Product Information
24 Hour Fitness’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated 24 Hour Fitness's product the highest. Reviewers from the Architecture and Planning industry rated 24 Hour Fitness the lowest at 2.6.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Sports & Entertainment
Quick Insights into 24 Hour Fitness Product Quality
24 Hour Fitness's Product Quality score was rated highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and rated lowest by Native American customers.
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Ranked 24 Hour Fitness Product Quality the Highest
Ranked 24 Hour Fitness Product Quality the Lowest
24 Hour Fitness Product Quality Score by Gender
Male customers rated 24 Hour Fitness's Product Quality score 0.2 stars higher than Female customers.
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Male
3/5
Female
2.8/5
24 Hour Fitness Product Quality Score by Ethnicity
24 Hour Fitness's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 24 Hour Fitness.
0
1
2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 1.7 | Native American | 1.7 |
Other 2.2 | Other | 2.2 |
24 Hour Fitness Product Quality Score by Age
24 Hour Fitness's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.9 | 66+ | 1.9 |
24 Hour Fitness Product Quality Score by Usage
24 Hour Fitness's Product Quality score was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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24 Hour Fitness Product Quality Score by Industry
24 Hour Fitness's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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24 Hour Fitness Product Quality vs. Competitors
Compared to its competitors, 24 Hour Fitness's Product Quality score is rated right above Gold's Gym, and is preceded by Equinox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bally | 4.2/5 |
| Mountainside Fitness | 3/5 |
| Equinox | 2.9/5 |
| 24 Hour Fitness | 2.8/5 |
| Gold's Gym | 2.6/5 |
| LA Fitness | 1.9/5 |
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24 Hour Fitness Pricing
24 Hour Fitness ROI & Value For Money
3/5
24 Hour Fitness has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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24 Hour Fitness Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from 24 Hour Fitness.
Quick Insights into 24 Hour Fitness ROI
24 Hour Fitness's ROI score was rated highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and rated lowest by Native American customers.
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Ranked 24 Hour Fitness ROI the Highest
Ranked 24 Hour Fitness ROI the Lowest
24 Hour Fitness ROI Score by Gender
Male customers rated 24 Hour Fitness's ROI score 0.2 stars higher than Female customers.
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Male
3.1/5
Female
2.9/5
24 Hour Fitness ROI Score by Ethnicity
24 Hour Fitness's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 24 Hour Fitness.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 1.9 | Native American | 1.9 |
Other 2.4 | Other | 2.4 |
24 Hour Fitness ROI Score by Age
24 Hour Fitness's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.2 | 66+ | 2.2 |
24 Hour Fitness ROI Score by Usage
24 Hour Fitness's ROI score was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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24 Hour Fitness ROI Score by Industry
24 Hour Fitness's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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24 Hour Fitness Pricing vs. Competitors
Compared to its competitors, 24 Hour Fitness's ROI score is rated right above Mountainside Fitness, and is preceded by Bally.
| COMPANY | Pricing Score | |
|---|---|---|
| Bally | 4.1/5 |
| 24 Hour Fitness | 3/5 |
| Mountainside Fitness | 2.9/5 |
| Equinox | 2.7/5 |
| Gold's Gym | 2.4/5 |
| LA Fitness | 2/5 |
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24 Hour Fitness Customer Satisfaction (CSAT)
24 Hour Fitness Customer Satisfaction (CSAT) Score
45 / 100
24 Hour Fitness has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
17%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 24 Hour Fitness Customer Satisfaction
24 Hour Fitness's Customer Satisfaction score was rated highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked 24 Hour Fitness Customer Satisfaction the Highest
Ranked 24 Hour Fitness Customer Satisfaction the Lowest
24 Hour Fitness Customer Satisfaction Score by Gender
Male customers rated 24 Hour Fitness's Customer Satisfaction score 9 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 16% | |
Very Dissatisfied | 30% |
41 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 19% | |
Very Dissatisfied | 27% |
24 Hour Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
36%
Satisfied
4%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 62% according to Hispanic or Latino users and customers.
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62 / 100
Very Satisfied
56%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
25%
CSAT according to African American/Black
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 62% according to African American/Black users and customers.
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62 / 100
Very Satisfied
57%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
19%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 58% according to Asian or Pacific Islander users and customers.
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58 / 100
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Native American
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
24 Hour Fitness' Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
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28 / 100
Very Satisfied
22%
Satisfied
6%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
39%
24 Hour Fitness Customer Satisfaction Score by Age
24 Hour Fitness's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
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40
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 71% | |||||||||||||||
| 31-35 | 63% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 39% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 29% | |||||||||||||||
| 56-60 | 55% | |||||||||||||||
| 61-65 | 38% | |||||||||||||||
| 66+ | 11% |
24 Hour Fitness Customer Satisfaction Score by Usage
24 Hour Fitness's Customer Satisfaction score was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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24 Hour Fitness Customer Satisfaction Score by Industry
24 Hour Fitness's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "24 Hour Fitness Customer Satisfaction Score by Industry",
"text": "24 Hour Fitness's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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"groupId": 522,
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]
}24 Hour Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, 24 Hour Fitness's Customer Satisfaction score is rated right above Gold's Gym, and is preceded by Bally.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bally | 78% |
| 24 Hour Fitness | 45% |
| Gold's Gym | 42% |
| Equinox | 39% |
| Mountainside Fitness | 33% |
| LA Fitness | 22% |
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24 Hour Fitness Customer Service
2.9/5
24 Hour Fitness has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About 24 Hour Fitness's Customer Service
Address
Carlsbad, CA 92018
Website
http://www.24hourfitness.com/
Phone Number
(949) 589-8500
Quick Insights into 24 Hour Fitness Customer Service
24 Hour Fitness's Customer Service score was rated highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked 24 Hour Fitness Customer Service the Highest
Ranked 24 Hour Fitness Customer Service the Lowest
24 Hour Fitness Customer Service Score by Gender
Male customers rated 24 Hour Fitness's Customer Service score 0.2 stars higher than Female customers.
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Male
2.9/5
Female
2.7/5
24 Hour Fitness Customer Service Score by Ethnicity
24 Hour Fitness's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 24 Hour Fitness.
0
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40
60
80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 1.9 | Native American | 1.9 |
Other 2.3 | Other | 2.3 |
24 Hour Fitness Customer Service Score by Age
24 Hour Fitness's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3 | 36-40 | 3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.2 | 66+ | 2.2 |
24 Hour Fitness Customer Service Score by Usage
24 Hour Fitness's Customer Service score was rated the highest by customers who have used 24 Hour Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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24 Hour Fitness Customer Service Score by Industry
24 Hour Fitness's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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24 Hour Fitness Customer Service vs. Competitors
Compared to its competitors, 24 Hour Fitness's Customer Service score is rated right above Equinox, and is preceded by Mountainside Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bally | 4.2/5 |
| Mountainside Fitness | 3.2/5 |
| 24 Hour Fitness | 2.9/5 |
| Equinox | 2.6/5 |
| Gold's Gym | 2.5/5 |
| LA Fitness | 1.8/5 |
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24 Hour Fitness as an Employer
2.4/5
24 Hour Fitness has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
24 Hour Fitness scored a -11 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of 24 Hour Fitness would recommend the brand to a friend. ENPS measures how likely 24 Hour Fitness employees would recommend working at 24 Hour Fitness to a friend.
Net Promoter Score
-11
NPS Score
| 40% | Promoters |
|---|---|
| 9% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 30% | Promoters |
|---|---|
| 14% | Passive |
| 56% | Detractors |
