-20
NPS
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Mountainside Fitness
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About Mountainside Fitness' Brand
Mountainside Fitness is the largest locally owned fitness center chain in Arizona boasting 17 fitness centers throughout the Valley. Among its major competitors, Mountainside Fitness is ranked in 5th place for NPS while Life Time - Healthy Way of Life is 1st, and Orangetheory Fitness is 2nd.Their current valuation is $100.00M
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Mountainside Fitness Ranking
- #3 / 4 of its competitors
Mountainside Fitness NPS
Mountainside Fitness's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Mountainside Fitness's customers would recommend using the product based on a scale of -100 to 100.
Mountainside Fitness Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Mountainside Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2025 -20 | Mar 2025 | -20 |
How Other Brands Compare
Mountainside Fitness is ranked third for NPS among its competitors. Orangetheory Fitness and Anytime Fitness come in first and second, with Planet Fitness coming in at #4. Among those competitors, it is the lowest valued company behind Planet Fitness.
Mountainside Fitness |  Planet Fitness |  Anytime Fitness |  Orangetheory Fitness | |
| Global Ranking | #- | #433 | #631 | #862 |
| NPS | -20 | -31 | -13 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $6.52B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mountainside Fitness NPS by Ethnicity
Mountainside Fitness's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Mountainside Fitness NPS vs. Competitors
Compared to its competitors, Mountainside Fitness's NPS is rated right above Planet Fitness, and is preceded by Anytime Fitness.
| COMPANY | NPS Score | |
|---|---|---|
 | Life Time - Healthy Way of Life | 23 |
| Orangetheory Fitness | 14 |
 | 24 Hour Fitness | -11 |
| Anytime Fitness | -13 |
| Mountainside Fitness | -20 |
| Planet Fitness | -31 |
 | LA Fitness | -62 |
 | EOS | -67 |
Mountainside Fitness Customer Reviews
Out of the 2 Mountainside Fitness customer reviews 1 was positive and 1 was constructive. Mountainside Fitness customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mountainside Fitness Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mountainside Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mountainside Fitness Customer Loyalty Score by Ethnicity
Mountainside Fitness's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Mountainside Fitness Customer Loyalty vs. Competitors
Compared to its competitors, Mountainside Fitness's Customer Loyalty score is rated right above Orangetheory Fitness, and is preceded by Life Time - Healthy Way of Life.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Life Time - Healthy Way of Life | 89% |
| Mountainside Fitness | 83% |
| Orangetheory Fitness | 80% |
| 24 Hour Fitness | 80% |
| Planet Fitness | 77% |
| LA Fitness | 74% |
| Anytime Fitness | 71% |
| EOS | 10% |
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Mountainside Fitness Product Quality
3/5
Mountainside Fitness has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Mountainside Fitness Product Information
Mountainside Fitness’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Mountainside Fitness Product Quality
Mountainside Fitness's Product Quality score was rated highest by Caucasian customers.
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Ranked Mountainside Fitness Product Quality the Highest
Mountainside Fitness Product Quality Score by Ethnicity
Mountainside Fitness's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mountainside Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Mountainside Fitness Product Quality vs. Competitors
Compared to its competitors, Mountainside Fitness's Product Quality score is rated right above 24 Hour Fitness, and is preceded by Anytime Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| EOS | 4/5 |
| Orangetheory Fitness | 3.7/5 |
| Life Time - Healthy Way of Life | 3.3/5 |
| Anytime Fitness | 3/5 |
| Mountainside Fitness | 3/5 |
| 24 Hour Fitness | 2.8/5 |
| Planet Fitness | 2.6/5 |
| LA Fitness | 1.9/5 |
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Mountainside Fitness Pricing
Mountainside Fitness ROI & Value For Money
2.9/5
Mountainside Fitness has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Mountainside Fitness ROI
Mountainside Fitness's ROI score was rated highest by Caucasian customers.
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Ranked Mountainside Fitness ROI the Highest
Mountainside Fitness ROI Score by Ethnicity
Mountainside Fitness's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mountainside Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Mountainside Fitness Pricing vs. Competitors
Compared to its competitors, Mountainside Fitness's ROI score is rated right above Anytime Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Life Time - Healthy Way of Life | 3.4/5 |
| Orangetheory Fitness | 3.2/5 |
| 24 Hour Fitness | 3/5 |
| Mountainside Fitness | 2.9/5 |
| Anytime Fitness | 2.7/5 |
| Planet Fitness | 2.7/5 |
| LA Fitness | 2/5 |
| EOS | 2/5 |
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Mountainside Fitness Customer Satisfaction (CSAT)
Mountainside Fitness Customer Satisfaction (CSAT) Score
34 / 100
Mountainside Fitness has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mountainside Fitness Customer Satisfaction
Mountainside Fitness's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Mountainside Fitness Customer Satisfaction the Highest
Mountainside Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mountainside Fitness' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Mountainside Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, Mountainside Fitness's Customer Satisfaction score is rated right above EOS, and is preceded by Planet Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Life Time - Healthy Way of Life | 80% |
| Orangetheory Fitness | 56% |
| Anytime Fitness | 49% |
| 24 Hour Fitness | 45% |
| Planet Fitness | 38% |
| Mountainside Fitness | 34% |
| EOS | 34% |
| LA Fitness | 22% |
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Mountainside Fitness Customer Service
3.2/5
Mountainside Fitness has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Mountainside Fitness's Customer Service
Address
7135 E Camelback Rd. #235, Scottsdale, AZ 85251
Website
http://www.mountainsidefitness.com
Phone Number
4807068963
Quick Insights into Mountainside Fitness Customer Service
Mountainside Fitness's Customer Service score was rated highest by Caucasian customers.
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Ranked Mountainside Fitness Customer Service the Highest
Mountainside Fitness Customer Service Score by Ethnicity
Mountainside Fitness's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Mountainside Fitness Customer Service vs. Competitors
Compared to its competitors, Mountainside Fitness's Customer Service score is rated right above 24 Hour Fitness, and is preceded by Orangetheory Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Life Time - Healthy Way of Life | 3.7/5 |
| Orangetheory Fitness | 3.2/5 |
| Mountainside Fitness | 3.2/5 |
| 24 Hour Fitness | 2.9/5 |
| Anytime Fitness | 2.8/5 |
| Planet Fitness | 2.4/5 |
| LA Fitness | 1.8/5 |
| EOS | 1.5/5 |
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Consumer vs. Employees
Mountainside Fitness scored a -20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mountainside Fitness would recommend the brand to a friend. ENPS measures how likely Mountainside Fitness employees would recommend working at Mountainside Fitness to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
