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Planet Fitness is

Ranked

#35

Health and Wellness Brands

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Planet Fitness

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Planet Fitness

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Planet Fitness is ranked #35 in Health and Wellness Brands

About Planet Fitness' Brand

One of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. Planet Fitness’s brand is ranked #433 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Planet Fitness. When compared to other organizations within the Health and Wellness industry, Planet Fitness is ranked #35. Among its major competitors, Planet Fitness is ranked in 6th place for NPS while HealthifyMe is 1st, and hims is 2nd. Overall, Planet Fitness has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.52B

Brand at a Glance

77%

Customer Loyalty

2.6/5

Product Quality

2.7/5

Pricing

2.4/5

Customer Service

Planet Fitness CMO

Jeremy Tucker

Planet Fitness Ranking

^#433 in Global Best Brands
^#35 in Health and Wellness
^#4 / 4 of its competitors

Planet Fitness NPS

Planet Fitness's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether Planet Fitness's customers would recommend using the product based on a scale of -100 to 100.

Planet Fitness Overall NPS

-31

NPS

29%	Promoters
11%	Passives
60%	Detractors

Planet Fitness NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -32	Jan 2025	-32
Feb 2025 -32	Feb 2025	-32
Mar 2025 -32	Mar 2025	-32
Apr 2025 -32	Apr 2025	-32
May 2025 -32	May 2025	-32
Jun 2025 -32	Jun 2025	-32
Jul 2025 -32	Jul 2025	-32
Aug 2025 -32	Aug 2025	-32
Oct 2025 -32	Oct 2025	-32
Nov 2025 -32	Nov 2025	-32
Dec 2025 -32	Dec 2025	-32
Jan 2026 -32	Jan 2026	-32

How Other Brands Compare

Planet Fitness is ranked #4 for NPS among its competitors. hims and ClassPass come in first and second, with Rite Aid coming in at third. Among those competitors, it is the most valued company.

	Planet Fitness	Rite Aid	ClassPass	hims
Global Ranking	#433	#286	#465	#-
NPS	-31	-17	-4	6
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$6.52B	$1.16B	$1.00B	$1.10B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Planet Fitness NPS by Gender

Female customers rated Planet Fitness's NPS 30 points higher than Male customers.

Male

-54

Planet Fitness's NPS was rated -54 by Male customers on Comparably.

18%

Promoters

10%

Passives

72%

Detractors

Female

-24

Planet Fitness's NPS was rated -24 by Female customers on Comparably.

34%

Promoters

Passives

58%

Detractors

Planet Fitness NPS by Ethnicity

Planet Fitness's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -41	Caucasian	-41
Hispanic or Latino -37	Hispanic or Latino	-37
African American/Black -14	African American/Black	-14
Asian or Pacific Islander -42	Asian or Pacific Islander	-42
Native American -60	Native American	-60
Other -51	Other	-51

Planet Fitness NPS by Age

Planet Fitness's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

32%

19%

49%

26-30

82%

31-35

14%

15%

71%

36-40

18%

76%

41-45

35%

65%

46-50

20%

15%

65%

51-55

37%

63%

56-60

29%

71%

61-65

12%

76%

66+

67%

33%

Planet Fitness NPS by Usage

Planet Fitness's NPS was rated the highest by customers who have used Planet Fitness's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -32	Less than 1 Year	-32
1 to 2 Years -37	1 to 2 Years	-37
2 to 5 Years -49	2 to 5 Years	-49
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years -38	Over 10 Years	-38

Planet Fitness NPS vs. Competitors

Compared to its competitors, Planet Fitness's NPS is rated right above LA Fitness, and is preceded by Mountainside Fitness.

COMPANY		NPS Score
	HealthifyMe	100
	hims	6
	ANYTIME	N/A
	ClassPass	-4
	Rite Aid	-17
	Mountainside Fitness	-20
	Planet Fitness	-31
	LA Fitness	-62

Planet Fitness NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Planet Fitness's NPS is rated right below WW (formally Weight Watchers).

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11
	Planet Fitness	-31

Planet Fitness Customer Reviews

Out of the 47 Planet Fitness customer reviews 22 were positive and 25 were constructive. Planet Fitness customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Planet Fitness Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Planet Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Planet Fitness Customer Loyalty Score by Gender

Female customers rated Planet Fitness's Customer Loyalty score 8% higher than Male customers.

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Male

75%

Yes

Female

83%

Yes

Planet Fitness Customer Loyalty Score by Ethnicity

Planet Fitness's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Planet Fitness Customer Loyalty Score by Age

Planet Fitness's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Planet Fitness.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 63%	26-30	63%
31-35 87%	31-35	87%
36-40 84%	36-40	84%
41-45 89%	41-45	89%
46-50 78%	46-50	78%
51-55 76%	51-55	76%
56-60 81%	56-60	81%
61-65 84%	61-65	84%
66+ 85%	66+	85%

Planet Fitness Customer Loyalty Score by Usage

Planet Fitness's Customer Loyalty score was rated the highest by customers who have used Planet Fitness's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	86%
2 to 5 Years	83%
5 to 10 Years	89%
Over 10 Years	93%

Planet Fitness Customer Loyalty Score by Industry

Planet Fitness's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	72%
Accounting	85%
Aerospace and Aviation	100%
Arts and Entertainment	44%
Banking and Financial Services	78%
Biotech and Pharmaceuticals	55%
Business and Consumer Services	91%
Business Supplies and Equipment	100%
Construction	100%
Consulting	100%
Consumer Goods	78%
Consumer Services	85%
Education	91%
Healthcare, Hospitals and Medicine	95%
Hospitality	100%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	64%
Professional Services	40%
Public Relations and Communications	40%
Real Estate	70%
Retail	87%

Planet Fitness Customer Loyalty vs. Competitors

Compared to its competitors, Planet Fitness's Customer Loyalty score is rated right above LA Fitness, and is preceded by Mountainside Fitness.

COMPANY		Customer Loyalty Score
	HealthifyMe	100%
	Mountainside Fitness	83%
	Planet Fitness	77%
	LA Fitness	74%
	Rite Aid	68%
	hims	58%
	ClassPass	57%
	ANYTIME	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Planet Fitness's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Planet Fitness	77%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Planet Fitness Product Quality

2.6/5

Planet Fitness has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Planet Fitness Product Information

Planet Fitness’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Planet Fitness's product the highest. Reviewers from the Construction industry rated Planet Fitness the lowest at 2.6.

Website: http://www.planetfitness.com/

Company Size: 501-1,000 Employees

Industry

Travel

Quick Insights into Planet Fitness Product Quality

Planet Fitness's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Planet Fitness Product Quality the Highest

Business Supplies and Equipment	4.1
66+	3.4
Asian or Pacific Islander	2.8

Ranked Planet Fitness Product Quality the Lowest

Other	1.7
26-30	1.6
Public Relations and Communications	1.5

Planet Fitness Product Quality Score by Gender

Female customers rated Planet Fitness's Product Quality score 0.4 stars higher than Male customers.

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Male

2.1/5

Female

2.5/5

Planet Fitness Product Quality Score by Ethnicity

Planet Fitness's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 2	Native American	2
Other 1.7	Other	1.7

Planet Fitness Product Quality Score by Age

Planet Fitness's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 1.6	26-30	1.6
31-35 1.7	31-35	1.7
36-40 1.9	36-40	1.9
41-45 2.1	41-45	2.1
46-50 1.9	46-50	1.9
51-55 2.6	51-55	2.6
56-60 2.7	56-60	2.7
61-65 2.7	61-65	2.7
66+ 3.4	66+	3.4

Planet Fitness Product Quality Score by Usage

Planet Fitness's Product Quality score was rated the highest by customers who have used Planet Fitness's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.4
2 to 5 Years	1.9
5 to 10 Years	2.5
Over 10 Years	2.3

Planet Fitness Product Quality Score by Industry

Planet Fitness's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	2
Accounting	2.1
Aerospace and Aviation	2
Arts and Entertainment	2
Banking and Financial Services	1.9
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.8
Business Supplies and Equipment	4.1
Construction	2.6
Consulting	3.1
Consumer Goods	1.5
Consumer Services	2.6
Education	2.4
Healthcare, Hospitals and Medicine	2.1
Hospitality	1.6
Manufacturing and Machinery	3.1
Marketing, Advertising and Research	2.3
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	3.5
Retail	3

Planet Fitness Product Quality vs. Competitors

Compared to its competitors, Planet Fitness's Product Quality score is rated right above LA Fitness, and is preceded by Rite Aid.

COMPANY		Product Quality Score
	HealthifyMe	5/5
	hims	3.4/5
	ClassPass	3.2/5
	Mountainside Fitness	3/5
	Rite Aid	2.9/5
	Planet Fitness	2.6/5
	LA Fitness	1.9/5
	ANYTIME	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Planet Fitness's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5
	Planet Fitness	2.6/5

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Planet Fitness Pricing

Planet Fitness ROI & Value For Money

2.7/5

Planet Fitness has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Planet Fitness Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Planet Fitness.

Quick Insights into Planet Fitness ROI

Planet Fitness's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Planet Fitness ROI the Highest

Consulting	3.8
66+	3.7
Asian or Pacific Islander	3

Ranked Planet Fitness ROI the Lowest

Other	2.1
31-35	1.9
Public Relations and Communications	1.5

Planet Fitness ROI Score by Gender

Female customers rated Planet Fitness's ROI score 0.6 stars higher than Male customers.

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Male

2.3/5

Female

2.9/5

Planet Fitness ROI Score by Ethnicity

Planet Fitness's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 2.4	Native American	2.4
Other 2.1	Other	2.1

Planet Fitness ROI Score by Age

Planet Fitness's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 1.9	26-30	1.9
31-35 1.9	31-35	1.9
36-40 2.2	36-40	2.2
41-45 2.7	41-45	2.7
46-50 2.4	46-50	2.4
51-55 2.9	51-55	2.9
56-60 2.9	56-60	2.9
61-65 2.9	61-65	2.9
66+ 3.7	66+	3.7

Planet Fitness ROI Score by Usage

Planet Fitness's ROI score was rated the highest by customers who have used Planet Fitness's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.7
2 to 5 Years	2.3
5 to 10 Years	2.9
Over 10 Years	2.8

Planet Fitness ROI Score by Industry

Planet Fitness's ROI score was rated the highest by Consulting industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	2.2
Accounting	2.6
Aerospace and Aviation	2
Arts and Entertainment	2.2
Banking and Financial Services	2.2
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3.1
Business Supplies and Equipment	3.3
Construction	3.2
Consulting	3.8
Consumer Goods	2.1
Consumer Services	3.3
Education	3
Healthcare, Hospitals and Medicine	2.5
Hospitality	1.6
Manufacturing and Machinery	3.8
Marketing, Advertising and Research	2.1
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	3.6
Retail	3.3

Planet Fitness Pricing vs. Competitors

Compared to its competitors, Planet Fitness's ROI score is rated right above LA Fitness, and is preceded by Mountainside Fitness.

COMPANY		Pricing Score
	HealthifyMe	5/5
	Rite Aid	3.1/5
	hims	3/5
	ClassPass	3/5
	Mountainside Fitness	2.9/5
	Planet Fitness	2.7/5
	LA Fitness	2/5
	ANYTIME	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Planet Fitness's ROI score is rated right below WW (formally Weight Watchers).

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5
	Planet Fitness	2.7/5

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Planet Fitness Customer Satisfaction (CSAT)

Planet Fitness Customer Satisfaction (CSAT) Score

38 / 100

Planet Fitness has an overall Customer Satisfaction score of 38 rated by its users and customers.

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Very Satisfied	20%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	12%
Very Dissatisfied	41%

Very Satisfied

20%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

41%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Planet Fitness Customer Satisfaction

Planet Fitness's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Planet Fitness Customer Satisfaction the Highest

Business Supplies and Equipment	67%
66+	59%
Female	45%

Ranked Planet Fitness Customer Satisfaction the Lowest

Native American	20%
31-35	15%
Public Relations and Communications	0%

Planet Fitness Customer Satisfaction Score by Gender

Female customers rated Planet Fitness's Customer Satisfaction score 20 points higher than Male customers.

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25 / 100

Male

	Very Satisfied	13%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	11%
	Very Dissatisfied	54%

45 / 100

Female

	Very Satisfied	29%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	12%
	Very Dissatisfied	38%

Planet Fitness Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Planet Fitness' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.

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38 / 100

Very Satisfied	20%
Satisfied	18%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	18%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Planet Fitness' Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.

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43 / 100

Very Satisfied	17%
Satisfied	26%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	47%

Very Satisfied

17%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

47%

CSAT according to African American/Black

Planet Fitness' Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.

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43 / 100

Very Satisfied	32%
Satisfied	11%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	4%
Very Dissatisfied	43%

Very Satisfied

32%

Satisfied

11%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

43%

CSAT according to Asian or Pacific Islander

Planet Fitness' Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	28%
Dissatisfied	14%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

28%

Dissatisfied

14%

Very Dissatisfied

29%

CSAT according to Native American

Planet Fitness' Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Other

Planet Fitness' Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

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27 / 100

Very Satisfied	20%
Satisfied	7%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	70%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

Planet Fitness Customer Satisfaction Score by Age

Planet Fitness's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

54%

26-30

25%

31-35

15%

36-40

27%

41-45

32%

46-50

28%

51-55

37%

56-60

31%

61-65

36%

66+

59%

Planet Fitness Customer Satisfaction Score by Usage

Planet Fitness's Customer Satisfaction score was rated the highest by customers who have used Planet Fitness's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	45
1 to 2 Years	36
2 to 5 Years	26
5 to 10 Years	39
Over 10 Years	38

Planet Fitness Customer Satisfaction Score by Industry

Planet Fitness's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Public Relations and Communications industry customers.

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{
	"title": "Planet Fitness Customer Satisfaction Score by Industry",
	"text": "Planet Fitness's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Public Relations and Communications industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"stars": 0,
			"csatScore": 30,
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			"scoreClassName": "",
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		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
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			"scoreClassName": "",
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		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 25,
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			"scoreClassName": "",
			"scoreLabel": 25
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		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 43,
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			"csatScore": 43,
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			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
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			"groupId": 504,
			"score": 56,
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			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "max",
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
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			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Planet Fitness's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
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			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
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			"scoreClassName": "",
			"scoreLabel": 57
		}
	]
}

Tech	30
Accounting	42
Arts and Entertainment	25
Banking and Financial Services	43
Biotech and Pharmaceuticals	0
Business and Consumer Services	56
Business Supplies and Equipment	67
Construction	25
Consulting	67
Consumer Goods	0
Consumer Services	50
Education	50
Healthcare, Hospitals and Medicine	30
Hospitality	0
Manufacturing and Machinery	34
Marketing, Advertising and Research	20
Professional Services	0
Public Relations and Communications	0
Real Estate	67
Retail	57

Planet Fitness Customer Satisfaction vs. Competitors

Compared to its competitors, Planet Fitness's Customer Satisfaction score is rated right above Mountainside Fitness, and is preceded by Rite Aid.

COMPANY		Customer Satisfaction (CSAT) Score
	hims	59%
	ClassPass	57%
	Rite Aid	45%
	Planet Fitness	38%
	Mountainside Fitness	34%
	LA Fitness	22%
	HealthifyMe	0%
	ANYTIME	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Planet Fitness's Customer Satisfaction score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	64%
	WW (formally Weight Watchers)	46%
	Planet Fitness	38%

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Planet Fitness Customer Service

2.4/5

Planet Fitness has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Planet Fitness's Customer Service

Address

Newington, GA

Website

http://www.planetfitness.com/

Phone Number

562 941-0051

Quick Insights into Planet Fitness Customer Service

Planet Fitness's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Planet Fitness Customer Service the Highest

Manufacturing and Machinery	4.1
66+	3.1
Asian or Pacific Islander	2.8

Ranked Planet Fitness Customer Service the Lowest

26-30	1.5
Other	1.5
Public Relations and Communications	1.5

Planet Fitness Customer Service Score by Gender

Female customers rated Planet Fitness's Customer Service score 0.7 stars higher than Male customers.

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Male

1.8/5

Female

2.5/5

Planet Fitness Customer Service Score by Ethnicity

Planet Fitness's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Planet Fitness Customer Service Score by Age

Planet Fitness's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 2.7	18-25	2.7
26-30 1.5	26-30	1.5
31-35 1.8	31-35	1.8
36-40 1.8	36-40	1.8
41-45 2.2	41-45	2.2
46-50 1.9	46-50	1.9
51-55 2.7	51-55	2.7
56-60 1.8	56-60	1.8
61-65 2	61-65	2
66+ 3.1	66+	3.1

Planet Fitness Customer Service Score by Usage

Planet Fitness's Customer Service score was rated the highest by customers who have used Planet Fitness's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.3
2 to 5 Years	1.9
5 to 10 Years	2.2
Over 10 Years	1.9

Planet Fitness Customer Service Score by Industry

Planet Fitness's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	1.8
Accounting	2.3
Aerospace and Aviation	2
Arts and Entertainment	2.1
Banking and Financial Services	1.9
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.9
Business Supplies and Equipment	2.6
Construction	2.5
Consulting	3.1
Consumer Goods	1.5
Consumer Services	2.2
Education	2.5
Healthcare, Hospitals and Medicine	2.2
Hospitality	1.6
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	2
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	2.5
Retail	2.4

Planet Fitness Customer Service vs. Competitors

Compared to its competitors, Planet Fitness's Customer Service score is rated right above LA Fitness, and is preceded by Rite Aid.

COMPANY		Customer Service Score
	HealthifyMe	5/5
	Mountainside Fitness	3.2/5
	hims	3.1/5
	ClassPass	3/5
	Rite Aid	3/5
	Planet Fitness	2.4/5
	LA Fitness	1.8/5
	ANYTIME	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Planet Fitness's Customer Service score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5
	Planet Fitness	2.4/5

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Planet Fitness as an Employer

2.5/5

Planet Fitness has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Planet Fitness

Chris Rondeau

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Planet Fitness scored a -31 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet Fitness would recommend the brand to a friend. ENPS measures how likely Planet Fitness employees would recommend working at Planet Fitness to a friend.

Net Promoter Score

-31

NPS Score

29%	Promoters
11%	Passive
60%	Detractors

Employee Net Promoter Score

-47

eNPS Score

20%	Promoters
13%	Passive
67%	Detractors

Global Ranking Snapshot

Planet Fitness is ranked #433 in the Global Top 100 Brands. It ranks just behind Callaway Golf and just ahead of Squarespace.

RANK			INDUSTRY
431	Outback Steakhouse	Elizabeth Smith	Food and Beverages
432	Callaway Golf	Oliver Brewer III	Consumer Goods
433	Planet Fitness	Chris Rondeau	Health and Wellness
434	Squarespace	Anthony Casalena	Tech
435	Princess Cruises	Jan Swartz	Travel and Hospitality
436	The Coffee Bean & Tea Leaf	John Fuller	Food and Beverages
437	Avon	Angela Cretu	Fashion and Beauty

Health and Wellness Ranking Snapshot

Planet Fitness is ranked #35 in the Health and Wellness Industry. It ranks just behind Care.com and just ahead of Equinox.

RANK		Location
33	Walgreens	Deerfield, IL
34	Care.com	Waltham, MA
35	Planet Fitness	Newington, GA
36	Equinox	New York City, NY
37	ClassPass	New York City, NY
38	Gilead Sciences
39	Cerner Corporation	Kansas City, MO