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Genentech is

Ranked

#16

Health and Wellness Brands

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Genentech

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Genentech

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Genentech is ranked #16 in Health and Wellness Brands

About Genentech's Brand

Genentech is a biotechnology company that discovers, develops, manufactures, and commercializes medicines to treat patients. Genentech’s brand is ranked #216 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Genentech. When compared to other organizations within the Health and Wellness industry, Genentech is ranked #16. Among its major competitors, Genentech is ranked in 3rd place for NPS while MedImmune is 1st, and Merck is 2nd.Their current valuation is $3.65B

Brand at a Glance

79%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Genentech Ranking

^#16 in Health and Wellness
^#1 / 4 of its competitors

Genentech NPS

Genentech's Net Promoter Score (NPS) is a 29 with 54% Promoters, 21% Passives, and 25% Detractors. Net Promoter Score tracks whether Genentech's customers would recommend using the product based on a scale of -100 to 100.

Genentech Overall NPS

NPS

54%	Promoters
21%	Passives
25%	Detractors

Genentech NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 27	Aug 2024	27
Sep 2024 27	Sep 2024	27
Dec 2024 27	Dec 2024	27
Jan 2025 29	Jan 2025	29
Feb 2025 29	Feb 2025	29
Mar 2025 29	Mar 2025	29
Apr 2025 29	Apr 2025	29
Jun 2025 27	Jun 2025	27
Aug 2025 27	Aug 2025	27
Oct 2025 28	Oct 2025	28
Nov 2025 28	Nov 2025	28
Jan 2026 28	Jan 2026	28

How Other Brands Compare

Genentech is ranked first for NPS among its competitors. AbbVie and CVS Health come in second and third, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Pfizer.

	Genentech	CVS Health	Pfizer	AbbVie
Global Ranking	#216	#118	#214	#321
NPS	29	18	0	22
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$3.65B	$92.35B	$191.43B	$190.99B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Genentech NPS by Gender

Male customers rated Genentech's NPS 29 points higher than Female customers.

Male

Genentech's NPS was rated 34 by Male customers on Comparably.

56%

Promoters

22%

Passives

22%

Detractors

Female

Genentech's NPS was rated 5 by Female customers on Comparably.

33%

Promoters

39%

Passives

28%

Detractors

Genentech NPS by Ethnicity

Genentech's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 49	Caucasian	49
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black -15	African American/Black	-15
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Native American -25	Native American	-25

Genentech NPS by Age

Genentech's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

50%

33%

17%

31-35

25%

50%

36-40

33%

45%

22%

41-45

50%

25%

46-50

33%

34%

33%

51-55

83%

17%

66+

75%

25%

Genentech NPS by Usage

Genentech's NPS was rated the highest by customers who have used Genentech's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 8	Less than 1 Year	8
1 to 2 Years -30	1 to 2 Years	-30
2 to 5 Years 61	2 to 5 Years	61
5 to 10 Years -33	5 to 10 Years	-33
Over 10 Years 46	Over 10 Years	46

Genentech NPS vs. Competitors

Compared to its competitors, Genentech's NPS is rated right above Amgen, and is preceded by Merck.

COMPANY		NPS Score
	MedImmune	100
	Merck	35
	Genentech	29
	Amgen	24
	AbbVie	22
	Sanofi	21
	Gilead Sciences	20
	CVS Health	18
	Pfizer	0
	Bayer HealthCare	-20

Genentech NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Genentech's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Genentech	29
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Genentech Customer Reviews

Out of the 11 Genentech customer reviews 10 were positive and 1 was constructive. Genentech customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Genentech Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Genentech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Genentech Customer Loyalty Score by Gender

Male customers rated Genentech's Customer Loyalty score 13% higher than Female customers.

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Male

83%

Yes

Female

70%

Yes

Genentech Customer Loyalty Score by Ethnicity

Genentech's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

Genentech Customer Loyalty Score by Age

Genentech's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Genentech.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 85%	26-30	85%
31-35 55%	31-35	55%
36-40 60%	36-40	60%
41-45 100%	41-45	100%
46-50 55%	46-50	55%
51-55 85%	51-55	85%
66+ 78%	66+	78%

Genentech Customer Loyalty Score by Usage

Genentech's Customer Loyalty score was rated the highest by customers who have used Genentech's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	72%
1 to 2 Years	46%
2 to 5 Years	89%
5 to 10 Years	100%
Over 10 Years	92%

Genentech Customer Loyalty Score by Industry

Genentech's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	92%
Accounting	64%
Aerospace and Aviation	10%
Architecture and Planning	78%
Biotech and Pharmaceuticals	85%
Business and Consumer Services	70%
Healthcare, Hospitals and Medicine	100%

Genentech Customer Loyalty vs. Competitors

Compared to its competitors, Genentech's Customer Loyalty score is rated right above Amgen, and is preceded by CVS Health.

COMPANY		Customer Loyalty Score
	MedImmune	100%
	Merck	80%
	CVS Health	80%
	Genentech	79%
	Amgen	77%
	Sanofi	75%
	AbbVie	73%
	Gilead Sciences	71%
	Pfizer	65%
	Bayer HealthCare	49%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Genentech's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Genentech	79%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Genentech Product Quality

4/5

Genentech has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Genentech Product Information

Genentech’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Genentech's product the highest. Reviewers from the Aerospace and Aviation industry rated Genentech the lowest at 2.6.

Website: http://gene.com

Company Size: 10,000+ Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Quick Insights into Genentech Product Quality

Genentech's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by Native American customers.

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Ranked Genentech Product Quality the Highest

Biotech and Pharmaceuticals	4.7
51-55	4.6
Caucasian	4.5

Ranked Genentech Product Quality the Lowest

66+	3.4
Aerospace and Aviation	2.6
Native American	2.1

Genentech Product Quality Score by Gender

Male customers rated Genentech's Product Quality score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

Genentech Product Quality Score by Ethnicity

Genentech's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 2.1	Native American	2.1

Genentech Product Quality Score by Age

Genentech's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.3	26-30	4.3
31-35 3.9	31-35	3.9
36-40 4	36-40	4
41-45 4.2	41-45	4.2
46-50 3.7	46-50	3.7
51-55 4.6	51-55	4.6
66+ 3.4	66+	3.4

Genentech Product Quality Score by Usage

Genentech's Product Quality score was rated the highest by customers who have used Genentech's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.7
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	4.2

Genentech Product Quality Score by Industry

Genentech's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.1
Accounting	4.1
Aerospace and Aviation	2.6
Architecture and Planning	3.6
Biotech and Pharmaceuticals	4.7
Business and Consumer Services	4
Healthcare, Hospitals and Medicine	4.6

Genentech Product Quality vs. Competitors

Compared to its competitors, Genentech's Product Quality score is rated right above Sanofi, and is preceded by Merck.

COMPANY		Product Quality Score
	MedImmune	5/5
	Merck	4/5
	Genentech	4/5
	Sanofi	4/5
	Amgen	3.8/5
	Gilead Sciences	3.8/5
	AbbVie	3.7/5
	CVS Health	3.5/5
	Pfizer	3.2/5
	Bayer HealthCare	3.2/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Genentech's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Genentech	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Genentech Pricing

Genentech ROI & Value For Money

3.8/5

Genentech has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Genentech Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Genentech.

Quick Insights into Genentech ROI

Genentech's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Genentech's products/services for 1 to 2 Years.

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Ranked Genentech ROI the Highest

51-55	4.7
2 to 5 Years	4.4
Healthcare, Hospitals and Medicine	4.3

Ranked Genentech ROI the Lowest

Accounting	2.5
African American/Black	2.4
1 to 2 Years	2.3

Genentech ROI Score by Gender

Male customers rated Genentech's ROI score 0.7 stars higher than Female customers.

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Male

4/5

Female

3.3/5

Genentech ROI Score by Ethnicity

Genentech's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3.5	Native American	3.5

Genentech ROI Score by Age

Genentech's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 3.6	26-30	3.6
31-35 2.7	31-35	2.7
36-40 4	36-40	4
41-45 4.4	41-45	4.4
46-50 2.8	46-50	2.8
51-55 4.7	51-55	4.7
66+ 3.5	66+	3.5

Genentech ROI Score by Usage

Genentech's ROI score was rated the highest by customers who have used Genentech's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	2.3
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	3.8

Genentech ROI Score by Industry

Genentech's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech	3.5
Accounting	2.5
Aerospace and Aviation	3.4
Architecture and Planning	3.7
Biotech and Pharmaceuticals	4.1
Business and Consumer Services	3.8
Healthcare, Hospitals and Medicine	4.3

Genentech Pricing vs. Competitors

Compared to its competitors, Genentech's ROI score is rated right above Sanofi, and is preceded by Merck.

COMPANY		Pricing Score
	MedImmune	5/5
	Merck	4/5
	Genentech	3.8/5
	Sanofi	3.8/5
	Amgen	3.8/5
	AbbVie	3.8/5
	Gilead Sciences	3.6/5
	CVS Health	3.4/5
	Bayer HealthCare	3.3/5
	Pfizer	3.1/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Genentech's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Genentech	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Genentech Customer Satisfaction (CSAT)

Genentech Customer Satisfaction (CSAT) Score

79 / 100

Genentech has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	41%
Satisfied	38%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

41%

Satisfied

38%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Genentech Customer Satisfaction

Genentech's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Genentech Customer Satisfaction the Highest

51-55	100%
Biotech and Pharmaceuticals	100%
Hispanic or Latino	100%

Ranked Genentech Customer Satisfaction the Lowest

36-40	33%
Native American	25%
Aerospace and Aviation	0%

Genentech Customer Satisfaction Score by Gender

Male customers rated Genentech's Customer Satisfaction score 16 points higher than Female customers.

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83 / 100

Male

	Very Satisfied	54%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	4%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	42%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	8%

Genentech Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Genentech's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100

Very Satisfied	53%
Satisfied	33%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

53%

Satisfied

33%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Genentech's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Genentech's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100

Very Satisfied	57%
Satisfied	15%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

Genentech's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	37%
Satisfied	38%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

37%

Satisfied

38%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Genentech's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

25%

Genentech Customer Satisfaction Score by Age

Genentech's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

82%

31-35

67%

36-40

33%

41-45

75%

46-50

50%

51-55

100%

66+

75%

Genentech Customer Satisfaction Score by Usage

Genentech's Customer Satisfaction score was rated the highest by customers who have used Genentech's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	83
1 to 2 Years	50
2 to 5 Years	92
Over 10 Years	80

Genentech Customer Satisfaction Score by Industry

Genentech's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.

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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Genentech's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Genentech's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		}
	]
}

Tech	88
Accounting	66
Aerospace and Aviation	0
Architecture and Planning	75
Biotech and Pharmaceuticals	100
Business and Consumer Services	67
Healthcare, Hospitals and Medicine	80

Genentech Customer Satisfaction vs. Competitors

Compared to its competitors, Genentech's Customer Satisfaction score is rated right above CVS Health, and is preceded by Merck.

COMPANY		Customer Satisfaction (CSAT) Score
	Sanofi	82%
	Merck	79%
	Genentech	79%
	CVS Health	68%
	Amgen	67%
	AbbVie	65%
	Gilead Sciences	64%
	Pfizer	57%
	Bayer HealthCare	54%
	MedImmune	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Genentech's Customer Satisfaction score is rated right above Glossier, and is preceded by Colgate Palmolive.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Genentech	79%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Genentech Customer Service

3.9/5

Genentech has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Genentech's Customer Service

Address

South San Francisco, CA 94080

Website

http://gene.com

Phone Number

(650) 225-1000

Quick Insights into Genentech Customer Service

Genentech's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Native American customers.

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Ranked Genentech Customer Service the Highest

51-55	4.8
Healthcare, Hospitals and Medicine	4.5
Male	4.4

Ranked Genentech Customer Service the Lowest

Accounting	3.5
1 to 2 Years	3.3
Native American	3

Genentech Customer Service Score by Gender

Male customers rated Genentech's Customer Service score 0.8 stars higher than Female customers.

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Male

4.4/5

Female

3.6/5

Genentech Customer Service Score by Ethnicity

Genentech's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3	Native American	3

Genentech Customer Service Score by Age

Genentech's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 4.1	26-30	4.1
31-35 3.7	31-35	3.7
36-40 3.8	36-40	3.8
41-45 4.1	41-45	4.1
46-50 3.8	46-50	3.8
51-55 4.8	51-55	4.8
66+ 3.6	66+	3.6

Genentech Customer Service Score by Usage

Genentech's Customer Service score was rated the highest by customers who have used Genentech's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.3
2 to 5 Years	4.2
5 to 10 Years	4.1
Over 10 Years	4.4

Genentech Customer Service Score by Industry

Genentech's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech	4.1
Accounting	3.5
Aerospace and Aviation	3.6
Architecture and Planning	3.9
Biotech and Pharmaceuticals	4.3
Business and Consumer Services	3.8
Healthcare, Hospitals and Medicine	4.5

Genentech Customer Service vs. Competitors

Compared to its competitors, Genentech's Customer Service score is rated right above Amgen, and is preceded by Merck.

COMPANY		Customer Service Score
	MedImmune	5/5
	Merck	4.2/5
	Genentech	3.9/5
	Amgen	3.9/5
	Sanofi	3.9/5
	Gilead Sciences	3.9/5
	AbbVie	3.8/5
	CVS Health	3.7/5
	Bayer HealthCare	3.4/5
	Pfizer	3.1/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Genentech's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Genentech	3.9/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Genentech as an Employer

4.3/5

Genentech has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Genentech

Alexander Hardy

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Genentech scored a 29 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Genentech would recommend the brand to a friend. ENPS measures how likely Genentech employees would recommend working at Genentech to a friend.

Net Promoter Score

NPS Score

54%	Promoters
21%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
21%	Passive
22%	Detractors

Global Ranking Snapshot

Genentech is ranked #216 in the Global Top 100 Brands. It ranks just behind H&M and just ahead of Ingram Micro.

RANK			INDUSTRY
214	Pfizer	Albert Bourla	Health and Wellness
215	H&M	Daniel Ervér	Retail
216	Genentech	Alexander Hardy	Health and Wellness
217	Ingram Micro	Alain Monié	Tech
218	Sony	Kenichiro Yoshida	Media and Entertainment
219	Grammarly	Rahul Roy-Chowdhury	Business and Consumer Services
220	Beachbody	Carl Daikeler	Health and Wellness

Health and Wellness Ranking Snapshot

Genentech is ranked #16 in the Health and Wellness Industry. It ranks just behind Pfizer and just ahead of Beachbody.

RANK		Location
14	Bristol Myers Squibb	New York City, NY
15	Pfizer	New York City, NY
16	Genentech	South San Francisco, CA
17	Beachbody	Santa Monica, CA
18	Warby Parker	New York City, NY
19	Mayo Clinic	Phoenix, AZ
20	Rite Aid	Harrisburg, PA