21
NPS
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Sanofi
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About Sanofi's Brand
Sanofi is engaged in the research, development, manufacturing, and marketing of innovative therapeutic solutions. Among its major competitors, Sanofi is ranked in 5th place for NPS while Regeneron Pharmaceuticals is 1st, and Novo Nordisk is 2nd. Overall, Sanofi has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $129.27B
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Sanofi Ranking
- #4 / 4 of its competitors
Sanofi NPS
Sanofi's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Sanofi's customers would recommend using the product based on a scale of -100 to 100.
Sanofi Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Sanofi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 19 | Aug 2024 | 19 |
Sep 2024 19 | Sep 2024 | 19 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 21 | Dec 2024 | 21 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 19 | Feb 2025 | 19 |
Apr 2025 21 | Apr 2025 | 21 |
Jun 2025 21 | Jun 2025 | 21 |
Nov 2025 21 | Nov 2025 | 21 |
Dec 2025 21 | Dec 2025 | 21 |
How Other Brands Compare
Sanofi is ranked #4 for NPS among its competitors. Novo Nordisk and Medtronic come in first and second, with Genentech coming in at third. Among those competitors, it is the second most valued company behind Medtronic.
Sanofi |  Genentech |  Medtronic |  Novo Nordisk | |
| Global Ranking | #- | #216 | #546 | #909 |
| NPS | 21 | 29 | 30 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $129.27B | $3.65B | $152.54B | $122.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sanofi NPS by Gender
Female customers rated Sanofi's NPS 27 points higher than Male customers.
Male
17
Sanofi's NPS was rated 17 by Male customers on Comparably.
48%
Promoters
21%
Passives
31%
Detractors
Female
44
Sanofi's NPS was rated 44 by Female customers on Comparably.
57%
Promoters
30%
Passives
13%
Detractors
Sanofi NPS by Ethnicity
Sanofi's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 22 | Asian or Pacific Islander | 22 |
Other 57 | Other | 57 |
Sanofi NPS by Age
Sanofi's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sanofi NPS by Usage
Sanofi's NPS was rated the highest by customers who have used Sanofi's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years 5 | 2 to 5 Years | 5 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 67 | Over 10 Years | 67 |
Sanofi NPS vs. Competitors
Compared to its competitors, Sanofi's NPS is rated right above Celgene, and is preceded by Genentech.
| COMPANY | NPS Score | |
|---|---|---|
 | Regeneron Pharmaceuticals | 45 |
| Novo Nordisk | 38 |
| Medtronic | 30 |
| Genentech | 29 |
| Sanofi | 21 |
 | Celgene | 0 |
 | GLOBAL BLOOD THERAPEUTICS | N/A |
Sanofi Customer Reviews
Out of the 9 Sanofi customer reviews 8 were positive and 1 was constructive. Sanofi customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sanofi Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Sanofi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sanofi Customer Loyalty Score by Gender
Female customers rated Sanofi's Customer Loyalty score 2% higher than Male customers.
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Male
75%
Yes
Female
77%
Yes
Sanofi Customer Loyalty Score by Ethnicity
Sanofi's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sanofi.
94
out of 100
Caucasian
78
out of 100
African American/Black
60
out of 100
Asian or Pacific Islander
74
out of 100
Other
Sanofi Customer Loyalty Score by Age
Sanofi's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 59% | 18-25 | 59% |
26-30 74% | 26-30 | 74% |
31-35 89% | 31-35 | 89% |
36-40 67% | 36-40 | 67% |
41-45 82% | 41-45 | 82% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
66+ 64% | 66+ | 64% |
Sanofi Customer Loyalty Score by Usage
Sanofi's Customer Loyalty score was rated the highest by customers who have used Sanofi's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sanofi Customer Loyalty Score by Industry
Sanofi's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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Sanofi Customer Loyalty vs. Competitors
Compared to its competitors, Sanofi's Customer Loyalty score is rated right above Celgene, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 85% |
| Novo Nordisk | 84% |
| Genentech | 79% |
| Medtronic | 77% |
| Sanofi | 75% |
| Celgene | 63% |
| GLOBAL BLOOD THERAPEUTICS | N/A |
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Sanofi Product Quality
4/5
Sanofi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sanofi Product Information
Sanofi’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Sanofi's product the highest. Reviewers from the Aerospace and Aviation industry rated Sanofi the lowest at 3.8.
- Website
- https://www.sanofi.com/en/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Sanofi Product Quality
Sanofi's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Sanofi Product Quality the Highest
Ranked Sanofi Product Quality the Lowest
Sanofi Product Quality Score by Gender
Female customers rated Sanofi's Product Quality score 0.3 stars higher than Male customers.
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Male
4/5
Female
4.3/5
Sanofi Product Quality Score by Ethnicity
Sanofi's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Sanofi Product Quality Score by Age
Sanofi's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.4 | 41-45 | 4.4 |
46-50 5 | 46-50 | 5 |
51-55 5 | 51-55 | 5 |
66+ 3 | 66+ | 3 |
Sanofi Product Quality Score by Usage
Sanofi's Product Quality score was rated the highest by customers who have used Sanofi's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sanofi Product Quality Score by Industry
Sanofi's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.
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Sanofi Product Quality vs. Competitors
Compared to its competitors, Sanofi's Product Quality score is rated right above Medtronic, and is preceded by Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 4/5 |
| Novo Nordisk | 4/5 |
| Genentech | 4/5 |
| Sanofi | 4/5 |
| Medtronic | 3.9/5 |
| Celgene | 3.4/5 |
| GLOBAL BLOOD THERAPEUTICS | N/A |
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Sanofi Pricing
Sanofi ROI & Value For Money
3.8/5
Sanofi has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sanofi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Sanofi.
Quick Insights into Sanofi ROI
Sanofi's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Sanofi ROI the Highest
Ranked Sanofi ROI the Lowest
Sanofi ROI Score by Gender
Female customers rated Sanofi's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Sanofi ROI Score by Ethnicity
Sanofi's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.2 | Other | 4.2 |
Sanofi ROI Score by Age
Sanofi's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.3 | 46-50 | 4.3 |
51-55 5 | 51-55 | 5 |
66+ 2.6 | 66+ | 2.6 |
Sanofi ROI Score by Usage
Sanofi's ROI score was rated the highest by customers who have used Sanofi's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sanofi ROI Score by Industry
Sanofi's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Sanofi Pricing vs. Competitors
Compared to its competitors, Sanofi's ROI score is rated right above Regeneron Pharmaceuticals, and is preceded by Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Novo Nordisk | 3.8/5 |
| Genentech | 3.8/5 |
| Sanofi | 3.8/5 |
| Regeneron Pharmaceuticals | 3.6/5 |
| Celgene | 3.6/5 |
| GLOBAL BLOOD THERAPEUTICS | N/A |
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Sanofi Customer Satisfaction (CSAT)
Sanofi Customer Satisfaction (CSAT) Score
82 / 100
Sanofi has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
42%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sanofi Customer Satisfaction
Sanofi's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked Sanofi Customer Satisfaction the Highest
Ranked Sanofi Customer Satisfaction the Lowest
Sanofi Customer Satisfaction Score by Gender
Female customers rated Sanofi's Customer Satisfaction score 1 points higher than Male customers.
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90 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 0% |
91 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sanofi Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sanofi's Customer Satisfaction (CSAT) score was rated 92% according to Caucasian users and customers.
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92 / 100
Very Satisfied
59%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Sanofi's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.
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88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Sanofi's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
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88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sanofi's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Sanofi Customer Satisfaction Score by Age
Sanofi's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 84% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 90% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 67% |
Sanofi Customer Satisfaction Score by Usage
Sanofi's Customer Satisfaction score was rated the highest by customers who have used Sanofi's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sanofi Customer Satisfaction Score by Industry
Sanofi's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Sanofi Customer Satisfaction Score by Industry",
"text": "Sanofi's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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}Sanofi Customer Satisfaction vs. Competitors
Compared to its competitors, Sanofi's Customer Satisfaction score is rated right above Regeneron Pharmaceuticals, and is preceded by Celgene.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| Sanofi | 82% |
| Regeneron Pharmaceuticals | 81% |
| Genentech | 79% |
| Novo Nordisk | 76% |
| Medtronic | 72% |
| GLOBAL BLOOD THERAPEUTICS | 0% |
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Sanofi Customer Service
3.9/5
Sanofi has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sanofi's Customer Service
Address
Bridgewater, NJ
Website
https://www.sanofi.com/en/
Phone Number
9089815812
Quick Insights into Sanofi Customer Service
Sanofi's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Sanofi Customer Service the Highest
Ranked Sanofi Customer Service the Lowest
Sanofi Customer Service Score by Gender
Female customers rated Sanofi's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Sanofi Customer Service Score by Ethnicity
Sanofi's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.3 | Other | 4.3 |
Sanofi Customer Service Score by Age
Sanofi's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.2 | 46-50 | 4.2 |
51-55 5 | 51-55 | 5 |
66+ 2.9 | 66+ | 2.9 |
Sanofi Customer Service Score by Usage
Sanofi's Customer Service score was rated the highest by customers who have used Sanofi's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sanofi Customer Service Score by Industry
Sanofi's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Sanofi Customer Service vs. Competitors
Compared to its competitors, Sanofi's Customer Service score is rated right above Regeneron Pharmaceuticals, and is preceded by Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Novo Nordisk | 3.9/5 |
| Genentech | 3.9/5 |
| Sanofi | 3.9/5 |
| Regeneron Pharmaceuticals | 3.7/5 |
| Celgene | 3.4/5 |
| GLOBAL BLOOD THERAPEUTICS | N/A |
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Sanofi as an Employer
4.3/5
Sanofi has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sanofi scored a 21 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sanofi would recommend the brand to a friend. ENPS measures how likely Sanofi employees would recommend working at Sanofi to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 46% | Promoters |
|---|---|
| 29% | Passive |
| 25% | Detractors |
