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Medtronic is

Ranked

#44

Health and Wellness Brands

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Medtronic

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Medtronic

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Medtronic is ranked #44 in Health and Wellness Brands

About Medtronic's Brand

Medtronic develops and manufactures innovative medical device technologies and therapies to treat chronic diseases worldwide. Medtronic’s brand is ranked #546 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Medtronic. When compared to other organizations within the Health and Wellness industry, Medtronic is ranked #44. Among its major competitors, Medtronic is ranked in 2nd place for NPS while Stryker is 1st, and Brainlab is 3rd.Their current market cap is $152.54B

Brand at a Glance

77%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Medtronic Ranking

^#44 in Health and Wellness
^#2 / 4 of its competitors

Medtronic NPS

Medtronic's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Medtronic's customers would recommend using the product based on a scale of -100 to 100.

Medtronic Overall NPS

NPS

57%	Promoters
16%	Passives
27%	Detractors

Medtronic NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 29	Dec 2024	29
Jan 2025 29	Jan 2025	29
Feb 2025 29	Feb 2025	29
Mar 2025 29	Mar 2025	29
Apr 2025 29	Apr 2025	29
May 2025 29	May 2025	29
Jun 2025 29	Jun 2025	29
Aug 2025 29	Aug 2025	29
Sep 2025 29	Sep 2025	29
Oct 2025 29	Oct 2025	29
Dec 2025 29	Dec 2025	29
Jan 2026 29	Jan 2026	29

How Other Brands Compare

Medtronic is ranked second for NPS among its competitors. Stryker and Boston Scientific come in first and third, with Sanofi coming in at #4. Among those competitors, it is the most valued company.

	Medtronic	Boston Scientific	Sanofi	Stryker
Global Ranking	#546	#323	#-	#-
NPS	30	24	21	35
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$152.54B	$54.80B	$129.27B	$91.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Medtronic NPS by Gender

Female customers rated Medtronic's NPS 8 points higher than Male customers.

Male

Medtronic's NPS was rated 22 by Male customers on Comparably.

50%

Promoters

22%

Passives

28%

Detractors

Female

Medtronic's NPS was rated 30 by Female customers on Comparably.

58%

Promoters

14%

Passives

28%

Detractors

Medtronic NPS by Ethnicity

Medtronic's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 31	Caucasian	31
Hispanic or Latino 31	Hispanic or Latino	31
African American/Black -1	African American/Black	-1
Asian or Pacific Islander 36	Asian or Pacific Islander	36
Native American 0	Native American	0
Other -15	Other	-15

Medtronic NPS by Age

Medtronic's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

15%

25%

26-30

61%

31%

31-35

43%

24%

33%

36-40

31%

32%

37%

41-45

47%

24%

29%

46-50

44%

17%

39%

51-55

56%

33%

11%

56-60

67%

33%

66+

90%

10%

Medtronic NPS by Usage

Medtronic's NPS was rated the highest by customers who have used Medtronic's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 3	Less than 1 Year	3
1 to 2 Years 53	1 to 2 Years	53
2 to 5 Years 3	2 to 5 Years	3
5 to 10 Years 9	5 to 10 Years	9
Over 10 Years 63	Over 10 Years	63

Medtronic NPS vs. Competitors

Compared to its competitors, Medtronic's NPS is rated right above Brainlab, and is preceded by Stryker.

COMPANY		NPS Score
	Stryker	35
	Medtronic	30
	Brainlab	25
	Boston Scientific	24
	Sanofi	21
	Olympus Corporation	9
	Nikkiso	N/A

Medtronic NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Medtronic's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Medtronic	30
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Medtronic Customer Reviews

Out of the 20 Medtronic customer reviews 17 were positive and 3 were constructive. Medtronic customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Medtronic Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Medtronic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Medtronic Customer Loyalty Score by Gender

Female customers rated Medtronic's Customer Loyalty score 9% higher than Male customers.

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Male

80%

Yes

Female

89%

Yes

Medtronic Customer Loyalty Score by Ethnicity

Medtronic's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Medtronic Customer Loyalty Score by Age

Medtronic's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 72%	26-30	72%
31-35 96%	31-35	96%
36-40 76%	36-40	76%
41-45 95%	41-45	95%
46-50 60%	46-50	60%
51-55 100%	51-55	100%
56-60 93%	56-60	93%
66+ 91%	66+	91%

Medtronic Customer Loyalty Score by Usage

Medtronic's Customer Loyalty score was rated the highest by customers who have used Medtronic's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	75%
1 to 2 Years	88%
2 to 5 Years	85%
5 to 10 Years	75%
Over 10 Years	97%

Medtronic Customer Loyalty Score by Industry

Medtronic's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	85%
Accounting	78%
Aerospace and Aviation	75%
Architecture and Planning	100%
Arts and Entertainment	55%
Banking and Financial Services	100%
Beverage, Wine and Spirits	100%
Biotech and Pharmaceuticals	61%
Business and Consumer Services	70%
Chemicals	82%
Consulting	100%
Education	64%
Healthcare, Hospitals and Medicine	91%
Marketing, Advertising and Research	100%

Medtronic Customer Loyalty vs. Competitors

Compared to its competitors, Medtronic's Customer Loyalty score is rated right above Stryker, and is preceded by Boston Scientific.

COMPANY		Customer Loyalty Score
	Olympus Corporation	81%
	Boston Scientific	80%
	Medtronic	77%
	Stryker	76%
	Sanofi	75%
	Brainlab	73%
	Nikkiso	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Medtronic's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Medtronic	77%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Medtronic Product Quality

3.9/5

Medtronic has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Medtronic Product Information

Medtronic’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Medtronic's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Medtronic the lowest at 3.8.

Website: http://www.medtronic.com

Company Size: 10,000+ Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Quick Insights into Medtronic Product Quality

Medtronic's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Medtronic Product Quality the Highest

Consulting	5
51-55	4.4
Hispanic or Latino	4.4

Ranked Medtronic Product Quality the Lowest

46-50	3.6
African American/Black	3.5
Arts and Entertainment	3

Medtronic Product Quality Score by Gender

Medtronic's Product Quality score was rated 4 by both Female and Male customers on Comparably.

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Male

4/5

Female

4/5

Medtronic Product Quality Score by Ethnicity

Medtronic's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 4.1	Native American	4.1
Other 3.8	Other	3.8

Medtronic Product Quality Score by Age

Medtronic's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.9	26-30	3.9
31-35 3.7	31-35	3.7
36-40 4.2	36-40	4.2
41-45 4	41-45	4
46-50 3.6	46-50	3.6
51-55 4.4	51-55	4.4
56-60 3.7	56-60	3.7
66+ 4.4	66+	4.4

Medtronic Product Quality Score by Usage

Medtronic's Product Quality score was rated the highest by customers who have used Medtronic's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.1
2 to 5 Years	4
5 to 10 Years	4
Over 10 Years	4.2

Medtronic Product Quality Score by Industry

Medtronic's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.1
Accounting	3.7
Aerospace and Aviation	3.2
Architecture and Planning	3.5
Arts and Entertainment	3
Banking and Financial Services	3.6
Beverage, Wine and Spirits	3.8
Biotech and Pharmaceuticals	4.4
Business and Consumer Services	3.8
Chemicals	4.5
Consulting	5
Education	4.6
Healthcare, Hospitals and Medicine	4.1
Marketing, Advertising and Research	4.5

Medtronic Product Quality vs. Competitors

Compared to its competitors, Medtronic's Product Quality score is rated right above Boston Scientific, and is preceded by Sanofi.

COMPANY		Product Quality Score
	Stryker	4.1/5
	Sanofi	4/5
	Medtronic	3.9/5
	Boston Scientific	3.7/5
	Brainlab	3.6/5
	Olympus Corporation	3.6/5
	Nikkiso	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Medtronic's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Medtronic	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Medtronic Pricing

Medtronic ROI & Value For Money

3.9/5

Medtronic has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Medtronic Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Medtronic.

Quick Insights into Medtronic ROI

Medtronic's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Medtronic ROI the Highest

Consulting	5
51-55	4.3
Hispanic or Latino	4.3

Ranked Medtronic ROI the Lowest

Less than 1 Year	3.6
Other	3.6
Banking and Financial Services	3.2

Medtronic ROI Score by Gender

Female customers rated Medtronic's ROI score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

Medtronic ROI Score by Ethnicity

Medtronic's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.6	Native American	3.6
Other 3.6	Other	3.6

Medtronic ROI Score by Age

Medtronic's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4	26-30	4
31-35 3.8	31-35	3.8
36-40 4	36-40	4
41-45 4.1	41-45	4.1
46-50 3.7	46-50	3.7
51-55 4.3	51-55	4.3
56-60 3.8	56-60	3.8
66+ 4.3	66+	4.3

Medtronic ROI Score by Usage

Medtronic's ROI score was rated the highest by customers who have used Medtronic's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	3.8
Over 10 Years	4.2

Medtronic ROI Score by Industry

Medtronic's ROI score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4
Accounting	3.2
Aerospace and Aviation	3.8
Architecture and Planning	3.5
Arts and Entertainment	4.4
Banking and Financial Services	3.2
Beverage, Wine and Spirits	3.6
Biotech and Pharmaceuticals	3.8
Business and Consumer Services	4.3
Chemicals	4
Consulting	5
Education	4.2
Healthcare, Hospitals and Medicine	3.9
Marketing, Advertising and Research	4

Medtronic Pricing vs. Competitors

Compared to its competitors, Medtronic's ROI score is rated right above Stryker, and is preceded by Brainlab.

COMPANY		Pricing Score
	Brainlab	4.2/5
	Medtronic	3.9/5
	Stryker	3.8/5
	Sanofi	3.8/5
	Olympus Corporation	3.8/5
	Boston Scientific	3.8/5
	Nikkiso	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Medtronic's ROI score is rated right above Headspace, and is preceded by Colgate Palmolive.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Medtronic	3.9/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Medtronic Customer Satisfaction (CSAT)

Medtronic Customer Satisfaction (CSAT) Score

72 / 100

Medtronic has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	4%
Very Dissatisfied	9%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Medtronic Customer Satisfaction

Medtronic's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Medtronic Customer Satisfaction the Highest

Arts and Entertainment	100%
41-45	93%
1 to 2 Years	89%

Ranked Medtronic Customer Satisfaction the Lowest

Other	66%
46-50	58%
Aerospace and Aviation	33%

Medtronic Customer Satisfaction Score by Gender

Male customers rated Medtronic's Customer Satisfaction score 2 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	45%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	8%
	Very Dissatisfied	7%

76 / 100

Female

	Very Satisfied	49%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	13%

Medtronic Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Medtronic's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	52%
Satisfied	28%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	4%
Very Dissatisfied	9%

Very Satisfied

52%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Medtronic's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	58%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

58%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Medtronic's Customer Satisfaction (CSAT) score was rated 79% according to African American/Black users and customers.

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79 / 100

Very Satisfied	50%
Satisfied	29%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Medtronic's Customer Satisfaction (CSAT) score was rated 69% according to Asian or Pacific Islander users and customers.

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69 / 100

Very Satisfied	46%
Satisfied	23%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	8%
Very Dissatisfied	0%

Very Satisfied

46%

Satisfied

23%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Medtronic's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Medtronic's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100

Very Satisfied	22%
Satisfied	44%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

22%

Satisfied

44%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

Medtronic Customer Satisfaction Score by Age

Medtronic's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

75%

26-30

73%

31-35

60%

36-40

87%

41-45

93%

46-50

58%

51-55

86%

56-60

80%

66+

89%

Medtronic Customer Satisfaction Score by Usage

Medtronic's Customer Satisfaction score was rated the highest by customers who have used Medtronic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	89
2 to 5 Years	72
5 to 10 Years	82
Over 10 Years	85

Medtronic Customer Satisfaction Score by Industry

Medtronic's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Medtronic Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
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			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Medtronic's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Medtronic's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Medtronic's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Medtronic's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Medtronic's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Medtronic's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Medtronic's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Medtronic's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Medtronic's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Medtronic's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Medtronic's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	80
Accounting	51
Aerospace and Aviation	33
Architecture and Planning	67
Arts and Entertainment	100
Banking and Financial Services	75
Beverage, Wine and Spirits	67
Biotech and Pharmaceuticals	100
Business and Consumer Services	34
Chemicals	80
Education	100
Healthcare, Hospitals and Medicine	78
Marketing, Advertising and Research	100

Medtronic Customer Satisfaction vs. Competitors

Compared to its competitors, Medtronic's Customer Satisfaction score is rated right above Olympus Corporation, and is preceded by Sanofi.

COMPANY		Customer Satisfaction (CSAT) Score
	Stryker	87%
	Sanofi	82%
	Medtronic	72%
	Olympus Corporation	70%
	Boston Scientific	69%
	Brainlab	67%
	Nikkiso	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Medtronic's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	Medtronic	72%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Medtronic Customer Service

4/5

Medtronic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Medtronic's Customer Service

Address

710 Medtronic Parkway, Minneapolis, MN

Website

http://www.medtronic.com

Phone Number

(180) 063-3876

Quick Insights into Medtronic Customer Service

Medtronic's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Medtronic Customer Service the Highest

Consulting	5
Hispanic or Latino	4.4
51-55	4.3

Ranked Medtronic Customer Service the Lowest

56-60	3.6
African American/Black	3.4
Arts and Entertainment	3

Medtronic Customer Service Score by Gender

Female customers rated Medtronic's Customer Service score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Medtronic Customer Service Score by Ethnicity

Medtronic's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.8	Native American	3.8
Other 3.7	Other	3.7

Medtronic Customer Service Score by Age

Medtronic's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 4.1	26-30	4.1
31-35 3.6	31-35	3.6
36-40 4	36-40	4
41-45 4.2	41-45	4.2
46-50 3.8	46-50	3.8
51-55 4.3	51-55	4.3
56-60 3.6	56-60	3.6
66+ 4.3	66+	4.3

Medtronic Customer Service Score by Usage

Medtronic's Customer Service score was rated the highest by customers who have used Medtronic's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.2
2 to 5 Years	3.9
5 to 10 Years	3.7
Over 10 Years	4.1

Medtronic Customer Service Score by Industry

Medtronic's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4
Accounting	3.2
Aerospace and Aviation	4.3
Architecture and Planning	3.5
Arts and Entertainment	3
Banking and Financial Services	3.9
Beverage, Wine and Spirits	3.6
Biotech and Pharmaceuticals	4.2
Business and Consumer Services	3.8
Chemicals	4
Consulting	5
Education	4.5
Healthcare, Hospitals and Medicine	4
Marketing, Advertising and Research	4.1

Medtronic Customer Service vs. Competitors

Compared to its competitors, Medtronic's Customer Service score is rated right above Sanofi, and is preceded by Stryker.

COMPANY		Customer Service Score
	Brainlab	4.1/5
	Stryker	4/5
	Medtronic	4/5
	Sanofi	3.9/5
	Boston Scientific	3.8/5
	Olympus Corporation	3.6/5
	Nikkiso	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Medtronic's Customer Service score is rated right above Peloton, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Medtronic	4/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Medtronic as an Employer

4.0/5

Medtronic has a 4.0/5 stars for its overall company culture rated by their employees

top

50%

CEO of Medtronic

Geoff Martha

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Medtronic scored a 30 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Medtronic would recommend the brand to a friend. ENPS measures how likely Medtronic employees would recommend working at Medtronic to a friend.

Net Promoter Score

NPS Score

57%	Promoters
16%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
22%	Passive
33%	Detractors

Global Ranking Snapshot

Medtronic is ranked #546 in the Global Top 100 Brands. It ranks just behind Moody's Analytics and just ahead of Korn Ferry.

RANK			INDUSTRY
544	Chegg	Nathan Schultz	Tech
545	Moody's Analytics	Mark Almeida	Banking and Financial Services
546	Medtronic	Geoff Martha	Health and Wellness
547	Korn Ferry	Gary Burnison	Business and Consumer Services
548	Philip Morris International	Jack Olczak	Consumer Goods
549	AppDynamics	David Wadhwani	Tech
550	Toptal	Taso Val	Tech

Health and Wellness Ranking Snapshot

Medtronic is ranked #44 in the Health and Wellness Industry. It ranks just behind Elevance Health and just ahead of Teladoc.

RANK		Location
42	Barry's	Miami, FL
43	Elevance Health	Indianapolis, IN
44	Medtronic	Minneapolis, MN
45	Teladoc	Purchase, NY
46	Calm	San Francisco, CA
47	Novartis Pharmaceuticals
48	Meijer	Greenville, MI