31
NPS
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Stryker
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About Stryker's Brand
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. Among its major competitors, Stryker is ranked in 2nd place for NPS while Smith & Nephew is 1st, and Medtronic is 3rd.Their current market cap is $91.43B
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Stryker Ranking
- #1 / 4 of its competitors
Stryker NPS
Stryker's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Stryker's customers would recommend using the product based on a scale of -100 to 100.
Stryker Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
Stryker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 22 | Apr 2024 | 22 |
May 2024 18 | May 2024 | 18 |
Jun 2024 20 | Jun 2024 | 20 |
Aug 2024 25 | Aug 2024 | 25 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 35 | Nov 2024 | 35 |
Dec 2024 33 | Dec 2024 | 33 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 29 | Mar 2025 | 29 |
Jun 2025 30 | Jun 2025 | 30 |
Oct 2025 32 | Oct 2025 | 32 |
Jan 2026 31 | Jan 2026 | 31 |
How Other Brands Compare
Stryker is ranked first for NPS among its competitors. Medtronic and Johnson & Johnson come in second and third, with GE Healthcare coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.
Stryker |  Johnson & Johnson |  GE Healthcare |  Medtronic | |
| Global Ranking | #- | #89 | #349 | #546 |
| NPS | 31 | 26 | 24 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $91.43B | $428.68B | $116.66B | $152.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stryker NPS by Gender
Female customers rated Stryker's NPS 46 points higher than Male customers.
Male
24
Stryker's NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
70
Stryker's NPS was rated 70 by Female customers on Comparably.
80%
Promoters
10%
Passives
10%
Detractors
Stryker NPS by Ethnicity
Stryker's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Stryker NPS by Age
Stryker's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Stryker NPS by Usage
Stryker's NPS was rated the highest by customers who have used Stryker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Over 10 Years 0 | Over 10 Years | 0 |
Stryker NPS vs. Competitors
Compared to its competitors, Stryker's NPS is rated right above Medtronic, and is preceded by Smith & Nephew.
| COMPANY | NPS Score | |
|---|---|---|
 | Smith & Nephew | 31 |
| Stryker | 31 |
| Medtronic | 30 |
| Johnson & Johnson | 26 |
| GE Healthcare | 24 |
 | DJO Global | 8 |
 | Getinge | 0 |
 | Globus Medical | -9 |
Stryker Customer Reviews
Out of the 2 Stryker customer reviews 1 was positive and 1 was constructive. Stryker customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stryker Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Stryker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stryker Customer Loyalty Score by Gender
Female customers rated Stryker's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
Stryker Customer Loyalty Score by Ethnicity
Stryker's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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90
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Stryker Customer Loyalty Score by Age
Stryker's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
Stryker Customer Loyalty Score by Usage
Stryker's Customer Loyalty score was rated the highest by customers who have used Stryker's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Stryker Customer Loyalty Score by Industry
Stryker's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Stryker Customer Loyalty vs. Competitors
Compared to its competitors, Stryker's Customer Loyalty score is rated right above Smith & Nephew, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GE Healthcare | 80% |
| Johnson & Johnson | 79% |
| Medtronic | 78% |
| Stryker | 77% |
| Smith & Nephew | 74% |
| DJO Global | 63% |
| Globus Medical | 60% |
| Getinge | 55% |
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Stryker Product Quality
4/5
Stryker has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Stryker Product Information
Stryker’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Stryker's product the highest. Reviewers from the Tech industry rated Stryker the lowest at 4.1.
- Website
- http://www.stryker.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Stryker Product Quality
Stryker's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Stryker's products/services for Over 10 Years.
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Ranked Stryker Product Quality the Highest
Ranked Stryker Product Quality the Lowest
Stryker Product Quality Score by Gender
Female customers rated Stryker's Product Quality score 0.4 stars higher than Male customers.
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Male
4.2/5
Female
4.6/5
Stryker Product Quality Score by Ethnicity
Stryker's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Stryker Product Quality Score by Age
Stryker's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.4 | 46-50 | 4.4 |
Stryker Product Quality Score by Usage
Stryker's Product Quality score was rated the highest by customers who have used Stryker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stryker Product Quality Score by Industry
Stryker's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Stryker Product Quality vs. Competitors
Compared to its competitors, Stryker's Product Quality score is rated right above Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stryker | 4/5 |
| Johnson & Johnson | 4/5 |
| Smith & Nephew | 3.9/5 |
| Medtronic | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Globus Medical | 3.4/5 |
| DJO Global | 3.1/5 |
| Getinge | 2.7/5 |
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Stryker Pricing
Stryker ROI & Value For Money
3.8/5
Stryker has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Stryker Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Stryker.
Quick Insights into Stryker ROI
Stryker's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Stryker ROI the Highest
Ranked Stryker ROI the Lowest
Stryker ROI Score by Gender
Female customers rated Stryker's ROI score 0.6 stars higher than Male customers.
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Male
3.8/5
Female
4.4/5
Stryker ROI Score by Ethnicity
Stryker's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Stryker ROI Score by Age
Stryker's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.2 | 46-50 | 4.2 |
Stryker ROI Score by Usage
Stryker's ROI score was rated the highest by customers who have used Stryker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stryker ROI Score by Industry
Stryker's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Stryker Pricing vs. Competitors
Compared to its competitors, Stryker's ROI score is rated right above GE Healthcare, and is preceded by Smith & Nephew.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Smith & Nephew | 3.8/5 |
| Stryker | 3.8/5 |
| GE Healthcare | 3.7/5 |
| Globus Medical | 3.1/5 |
| DJO Global | 2.8/5 |
| Getinge | 2.7/5 |
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Stryker Customer Satisfaction (CSAT)
Stryker Customer Satisfaction (CSAT) Score
83 / 100
Stryker has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
60%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stryker Customer Satisfaction
Stryker's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Stryker's products/services for Over 10 Years.
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Ranked Stryker Customer Satisfaction the Highest
Ranked Stryker Customer Satisfaction the Lowest
Stryker Customer Satisfaction Score by Gender
Female customers rated Stryker's Customer Satisfaction score 3 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
89 / 100
FemaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
Stryker Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stryker's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
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88 / 100
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to African American/Black
Stryker's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Stryker's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Stryker Customer Satisfaction Score by Age
Stryker's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 75% |
Stryker Customer Satisfaction Score by Usage
Stryker's Customer Satisfaction score was rated the highest by customers who have used Stryker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stryker Customer Satisfaction Score by Industry
Stryker's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Stryker Customer Satisfaction vs. Competitors
Compared to its competitors, Stryker's Customer Satisfaction score is rated right above Smith & Nephew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stryker | 83% |
| Smith & Nephew | 79% |
| Johnson & Johnson | 78% |
| GE Healthcare | 75% |
| Medtronic | 72% |
| DJO Global | 52% |
| Globus Medical | 51% |
| Getinge | 50% |
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Stryker Customer Service
3.9/5
Stryker has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Stryker's Customer Service
Address
1941 Stryker Way, Portage, MI 49002
Website
http://www.stryker.com
Phone Number
6174168480
Stryker's Social Links
Quick Insights into Stryker Customer Service
Stryker's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Stryker's products/services for Over 10 Years.
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Ranked Stryker Customer Service the Highest
Ranked Stryker Customer Service the Lowest
Stryker Customer Service Score by Gender
Female customers rated Stryker's Customer Service score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
Stryker Customer Service Score by Ethnicity
Stryker's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Stryker Customer Service Score by Age
Stryker's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.9 | 46-50 | 3.9 |
Stryker Customer Service Score by Usage
Stryker's Customer Service score was rated the highest by customers who have used Stryker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stryker Customer Service Score by Industry
Stryker's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Stryker Customer Service vs. Competitors
Compared to its competitors, Stryker's Customer Service score is rated right above GE Healthcare, and is preceded by Smith & Nephew.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Johnson & Johnson | 4/5 |
| Smith & Nephew | 3.9/5 |
| Stryker | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Globus Medical | 3.3/5 |
| Getinge | 2.7/5 |
| DJO Global | 2.7/5 |
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Stryker as an Employer
4.7/5
Stryker has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stryker scored a 31 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Stryker would recommend the brand to a friend. ENPS measures how likely Stryker employees would recommend working at Stryker to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 84% | Promoters |
|---|---|
| 9% | Passive |
| 7% | Detractors |
