7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DJO Global
Marketing or Exec? Claim Your Free Account
About DJO Global's Brand
DJO Global is a manufacturer and distributor of medical devices for musculoskeletal health, vascular health, and pain management. Among its major competitors, DJO Global is ranked in 4th place for NPS while Stryker is 1st, and Zimmer Biomet is 2nd.Their current valuation is $12.91M
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
DJO Global CMO
DJO Global Ranking
- #4 / 4 of its competitors
DJO Global NPS
DJO Global's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether DJO Global's customers would recommend using the product based on a scale of -100 to 100.
DJO Global Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
DJO Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 12 | Feb 2023 | 12 |
Apr 2023 17 | Apr 2023 | 17 |
Jun 2023 2 | Jun 2023 | 2 |
Jul 2023 5 | Jul 2023 | 5 |
Aug 2023 6 | Aug 2023 | 6 |
Oct 2023 3 | Oct 2023 | 3 |
Dec 2023 5 | Dec 2023 | 5 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 3 | May 2024 | 3 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 6 | Jul 2024 | 6 |
Aug 2024 7 | Aug 2024 | 7 |
How Other Brands Compare
DJO Global is ranked #4 for NPS among its competitors. Stryker and Zimmer Biomet come in first and second, with Merit Medical Systems coming in at third. Among those competitors, it is the lowest valued company behind Stryker.
DJO Global |  Zimmer Biomet |  Stryker |  Merit Medical Systems | |
| Global Ranking | #- | #999 | #- | #- |
| NPS | 7 | 27 | 35 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $12.91M | $33.33B | $91.43B | $4.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DJO Global NPS by Gender
Female customers rated DJO Global's NPS 15 points higher than Male customers.
Male
-57
DJO Global's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-42
DJO Global's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
DJO Global NPS by Ethnicity
DJO Global's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -75 | Other | -75 |
DJO Global NPS by Age
DJO Global's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
DJO Global NPS by Usage
DJO Global's NPS was rated -40 points by customers who have used DJO Global's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
DJO Global NPS vs. Competitors
Compared to its competitors, DJO Global's NPS is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Stryker | 35 |
| Zimmer Biomet | 27 |
| Merit Medical Systems | 8 |
| DJO Global | 7 |
 | Bioventus | 0 |
 | ColoWrap | N/A |
DJO Global Customer Reviews
Out of the 3 DJO Global customer reviews 2 were positive and 1 was constructive. DJO Global customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
DJO Global Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of DJO Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DJO Global Customer Loyalty Score by Gender
Male customers rated DJO Global's Customer Loyalty score 13% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DJO Global.
Male
49%
Yes
Female
36%
Yes
DJO Global Customer Loyalty Score by Ethnicity
DJO Global's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DJO Global.
21
out of 100
Caucasian
55
out of 100
Other
DJO Global Customer Loyalty Score by Age
DJO Global's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DJO Global.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
66+ 55% | 66+ | 55% |
DJO Global Customer Loyalty Score by Usage
DJO Global's Customer Loyalty score was rated 37% by customers who have used DJO Global's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DJO Global Customer Loyalty Score by Industry
DJO Global's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DJO Global Customer Loyalty vs. Competitors
Compared to its competitors, DJO Global's Customer Loyalty score is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zimmer Biomet | 80% |
| Stryker | 76% |
| Merit Medical Systems | 64% |
| DJO Global | 63% |
| Bioventus | 10% |
| ColoWrap | N/A |
Unlock DJO Global Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DJO Global Customer Loyalty vs. Competitors data and gain insights into your customers today.
DJO Global Product Quality
3.1/5
DJO Global has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock DJO Global's overall Product Quality score rated by its users and customers.
DJO Global Product Information
DJO Global’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated DJO Global's product the highest. Reviewers from the Tech industry rated DJO Global the lowest at 1.6.
- Website
- http://djoglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Manufacturing
Quick Insights into DJO Global Product Quality
DJO Global's Product Quality score was rated highest by customers ages 66+, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DJO Global's Product Quality.
Ranked DJO Global Product Quality the Highest
Ranked DJO Global Product Quality the Lowest
DJO Global Product Quality Score by Gender
Female customers rated DJO Global's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DJO Global.
Male
1.6/5
Female
1.8/5
DJO Global Product Quality Score by Ethnicity
DJO Global's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DJO Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
DJO Global Product Quality Score by Age
DJO Global's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DJO Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 2.5 | 66+ | 2.5 |
DJO Global Product Quality Score by Usage
DJO Global's Product Quality score was rated 1.8 stars by customers who have used DJO Global's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DJO Global Product Quality Score by Industry
DJO Global's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
DJO Global Product Quality vs. Competitors
Compared to its competitors, DJO Global's Product Quality score is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stryker | 4.1/5 |
| Zimmer Biomet | 3.9/5 |
| Merit Medical Systems | 3.8/5 |
| DJO Global | 3.1/5 |
| Bioventus | 1.5/5 |
| ColoWrap | N/A |
Unlock DJO Global Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DJO Global Product Quality vs. Competitors data and gain insights into your customers today.
DJO Global Pricing
DJO Global ROI & Value For Money
2.8/5
DJO Global has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DJO Global's overall ROI score rated by its users and customers.
DJO Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from DJO Global.
Quick Insights into DJO Global ROI
DJO Global's ROI score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked DJO Global's ROI score.
Ranked DJO Global ROI the Highest
Ranked DJO Global ROI the Lowest
DJO Global ROI Score by Gender
Female customers rated DJO Global's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DJO Global.
Male
1.5/5
Female
1.8/5
DJO Global ROI Score by Ethnicity
DJO Global's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DJO Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
DJO Global ROI Score by Age
DJO Global's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DJO Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
DJO Global ROI Score by Usage
DJO Global's ROI score was rated 1.8 stars by customers who have used DJO Global's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DJO Global ROI Score by Industry
DJO Global's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
DJO Global Pricing vs. Competitors
Compared to its competitors, DJO Global's ROI score is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Zimmer Biomet | 3.9/5 |
| Stryker | 3.8/5 |
| Merit Medical Systems | 3.6/5 |
| DJO Global | 2.8/5 |
| Bioventus | 1.5/5 |
| ColoWrap | N/A |
Unlock DJO Global ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DJO Global ROI vs. Competitors data and gain insights into your customers today.
DJO Global Customer Satisfaction (CSAT)
DJO Global Customer Satisfaction (CSAT) Score
52 / 100
DJO Global has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DJO Global Customer Satisfaction
DJO Global's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DJO Global's Customer Satisfaction.
Ranked DJO Global Customer Satisfaction the Highest
Ranked DJO Global Customer Satisfaction the Lowest
DJO Global Customer Satisfaction Score by Gender
DJO Global's Customer Satisfaction score was rated 33 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DJO Global.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
33 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
DJO Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DJO Global's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DJO Global.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
DJO Global's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DJO Global.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
DJO Global Customer Satisfaction Score by Age
DJO Global's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DJO Global.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 66% | |||||||||||||||
| 66+ | 25% |
DJO Global Customer Satisfaction Score by Usage
DJO Global's Customer Satisfaction score was rated 25 points by customers who have used DJO Global's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DJO Global Customer Satisfaction Score by Industry
DJO Global's Customer Satisfaction score was rated 33 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DJO Global Customer Satisfaction Score by Industry",
"text": "DJO Global's Customer Satisfaction score was rated 33 points by both Healthcare, Hospitals and Medicine and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "DJO Global's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "DJO Global's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}DJO Global Customer Satisfaction vs. Competitors
Compared to its competitors, DJO Global's Customer Satisfaction score is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stryker | 87% |
| Zimmer Biomet | 70% |
| Merit Medical Systems | 69% |
| DJO Global | 52% |
| Bioventus | 0% |
| ColoWrap | 0% |
Unlock DJO Global Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DJO Global Customer Satisfaction vs. Competitors data and gain insights into your customers today.
DJO Global Customer Service
2.7/5
DJO Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DJO Global's overall Customer Service score rated by its users and customers.
About DJO Global's Customer Service
Address
1430 Decision Street, Vista, CA
Website
http://djoglobal.com
Phone Number
800-336-5690
Quick Insights into DJO Global Customer Service
DJO Global's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked DJO Global's Customer Service score.
Ranked DJO Global Customer Service the Highest
Ranked DJO Global Customer Service the Lowest
DJO Global Customer Service Score by Gender
DJO Global's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DJO Global.
Male
1.5/5
Female
1.5/5
DJO Global Customer Service Score by Ethnicity
DJO Global's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DJO Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
DJO Global Customer Service Score by Age
DJO Global's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DJO Global.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
DJO Global Customer Service Score by Usage
DJO Global's Customer Service score was rated 1.5 stars by customers who have used DJO Global's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DJO Global Customer Service Score by Industry
DJO Global's Customer Service score was rated 1.8 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
DJO Global Customer Service vs. Competitors
Compared to its competitors, DJO Global's Customer Service score is rated right above Bioventus, and is preceded by Merit Medical Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stryker | 4/5 |
| Zimmer Biomet | 3.9/5 |
| Merit Medical Systems | 3.8/5 |
| DJO Global | 2.7/5 |
| Bioventus | 2.5/5 |
| ColoWrap | N/A |
Unlock DJO Global Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full DJO Global Customer Service vs. Competitors data and gain insights into your customers today.
DJO Global as an Employer
2.8/5
DJO Global has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
DJO Global scored a 7 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of DJO Global would recommend the brand to a friend. ENPS measures how likely DJO Global employees would recommend working at DJO Global to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 34% | Promoters |
|---|---|
| 20% | Passive |
| 46% | Detractors |
