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Zimmer Biomet is

Ranked

#94

Health and Wellness Brands

Brand Page

Zimmer Biomet

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Zimmer Biomet

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Zimmer Biomet is ranked #94 in Health and Wellness Brands

About Zimmer Biomet's Brand

Zimmer Biomet is a global medical technology leader with a comprehensive portfolio designed to maximize mobility and improve health. We seamlessly transform the patient experience through our innovative products and suite of integrated digital and robotic technologies that leverage data, data analytics and artificial intelligence. With 90+ years of trusted leadership and proven expertise, Zimmer Biomet is positioned to deliver the highest quality solutions to patients and providers. Our legacy continues to come to life today through our progressive culture of evolution and innovation. Zimmer Biomet’s brand is ranked #999 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Zimmer Biomet. When compared to other organizations within the Health and Wellness industry, Zimmer Biomet is ranked #94. Among its major competitors, Zimmer Biomet is ranked in 3rd place for NPS while Stryker is 1st, and Medtronic is 2nd. Overall, Zimmer Biomet has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $33.33B

Brand at a Glance

80%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Zimmer Biomet Ranking

^#999 in Global Best Brands
^#94 in Health and Wellness
^#3 / 4 of its competitors

Zimmer Biomet NPS

Zimmer Biomet's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Zimmer Biomet's customers would recommend using the product based on a scale of -100 to 100.

Zimmer Biomet Overall NPS

NPS

55%	Promoters
17%	Passives
28%	Detractors

Zimmer Biomet NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 22	Mar 2024	22
Apr 2024 24	Apr 2024	24
May 2024 25	May 2024	25
Jun 2024 27	Jun 2024	27
Jul 2024 24	Jul 2024	24
Aug 2024 26	Aug 2024	26
Dec 2024 26	Dec 2024	26
Mar 2025 26	Mar 2025	26
May 2025 24	May 2025	24
Aug 2025 26	Aug 2025	26
Oct 2025 26	Oct 2025	26
Dec 2025 26	Dec 2025	26

How Other Brands Compare

Zimmer Biomet is ranked third for NPS among its competitors. Stryker and Medtronic come in first and second, with DENTSPLY SIRONA coming in at #4. Among those competitors, it is the third most valued company behind Medtronic.

	Zimmer Biomet	Medtronic	DENTSPLY SIRONA	Stryker
Global Ranking	#999	#546	#818	#-
NPS	27	30	19	35
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$33.33B	$152.54B	$8.16B	$91.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Zimmer Biomet NPS by Gender

Male customers rated Zimmer Biomet's NPS 13 points higher than Female customers.

Male

Zimmer Biomet's NPS was rated 53 by Male customers on Comparably.

65%

Promoters

23%

Passives

12%

Detractors

Female

Zimmer Biomet's NPS was rated 40 by Female customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Zimmer Biomet NPS by Ethnicity

Zimmer Biomet's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 55	Caucasian	55
African American/Black 60	African American/Black	60
Asian or Pacific Islander 29	Asian or Pacific Islander	29

Zimmer Biomet NPS by Age

Zimmer Biomet's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

26-30

83%

17%

36-40

75%

25%

41-45

40%

20%

40%

46-50

71%

29%

56-60

67%

33%

Zimmer Biomet NPS by Usage

Zimmer Biomet's NPS was rated the highest by customers who have used Zimmer Biomet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
1 to 2 Years 59	1 to 2 Years	59
2 to 5 Years 17	2 to 5 Years	17
Over 10 Years 37	Over 10 Years	37

Zimmer Biomet NPS vs. Competitors

Compared to its competitors, Zimmer Biomet's NPS is rated right above DENTSPLY SIRONA, and is preceded by Medtronic.

COMPANY		NPS Score
	Stryker	35
	Medtronic	30
	Zimmer Biomet	27
	DENTSPLY SIRONA	19
	DePuy Synthes	18
	DJO Global	7
	Osiris Therapeutics	-100

Zimmer Biomet NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Zimmer Biomet's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Zimmer Biomet	27
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Zimmer Biomet Customer Reviews

Out of the 11 Zimmer Biomet customer reviews 10 were positive and 1 was constructive. Zimmer Biomet customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Zimmer Biomet Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Zimmer Biomet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Zimmer Biomet Customer Loyalty Score by Gender

Male customers rated Zimmer Biomet's Customer Loyalty score 8% higher than Female customers.

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Male

86%

Yes

Female

78%

Yes

Zimmer Biomet Customer Loyalty Score by Ethnicity

Zimmer Biomet's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

Zimmer Biomet Customer Loyalty Score by Age

Zimmer Biomet's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
36-40 55%	36-40	55%
41-45 64%	41-45	64%
46-50 87%	46-50	87%
56-60 100%	56-60	100%

Zimmer Biomet Customer Loyalty Score by Usage

Zimmer Biomet's Customer Loyalty score was rated the highest by customers who have used Zimmer Biomet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	85%
2 to 5 Years	100%
Over 10 Years	89%

Zimmer Biomet Customer Loyalty Score by Industry

Zimmer Biomet's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech	85%
Biotech and Pharmaceuticals	70%
Education	70%
Healthcare, Hospitals and Medicine	91%

Zimmer Biomet Customer Loyalty vs. Competitors

Compared to its competitors, Zimmer Biomet's Customer Loyalty score is rated right above DENTSPLY SIRONA.

COMPANY		Customer Loyalty Score
	Zimmer Biomet	80%
	DENTSPLY SIRONA	78%
	Medtronic	77%
	Stryker	76%
	DePuy Synthes	76%
	DJO Global	63%
	Osiris Therapeutics	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Zimmer Biomet's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Zimmer Biomet	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Zimmer Biomet Product Quality

3.9/5

Zimmer Biomet has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Zimmer Biomet Product Information

Zimmer Biomet’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Zimmer Biomet's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Zimmer Biomet the lowest at 2.6.

Website: https://www.zimmerbiomet.com

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into Zimmer Biomet Product Quality

Zimmer Biomet's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.

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Ranked Zimmer Biomet Product Quality the Highest

Education	5
Caucasian	4.9
56-60	4.6

Ranked Zimmer Biomet Product Quality the Lowest

Asian or Pacific Islander	3.6
41-45	3.2
Biotech and Pharmaceuticals	2.6

Zimmer Biomet Product Quality Score by Gender

Male customers rated Zimmer Biomet's Product Quality score 0.2 stars higher than Female customers.

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Male

4.3/5

Female

4.1/5

Zimmer Biomet Product Quality Score by Ethnicity

Zimmer Biomet's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.9	Caucasian	4.9
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Zimmer Biomet Product Quality Score by Age

Zimmer Biomet's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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Summary	Age	Score
26-30 3.7	26-30	3.7
36-40 4.1	36-40	4.1
41-45 3.2	41-45	3.2
46-50 4.3	46-50	4.3
56-60 4.6	56-60	4.6

Zimmer Biomet Product Quality Score by Usage

Zimmer Biomet's Product Quality score was rated the highest by customers who have used Zimmer Biomet's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4
2 to 5 Years	3.8
Over 10 Years	4

Zimmer Biomet Product Quality Score by Industry

Zimmer Biomet's Product Quality score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	4
Biotech and Pharmaceuticals	2.6
Education	5
Healthcare, Hospitals and Medicine	4.5

Zimmer Biomet Product Quality vs. Competitors

Compared to its competitors, Zimmer Biomet's Product Quality score is rated right above DENTSPLY SIRONA, and is preceded by DePuy Synthes.

COMPANY		Product Quality Score
	Stryker	4.1/5
	Medtronic	3.9/5
	DePuy Synthes	3.9/5
	Zimmer Biomet	3.9/5
	DENTSPLY SIRONA	3.6/5
	DJO Global	3.1/5
	Osiris Therapeutics	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Zimmer Biomet's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Zimmer Biomet	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Zimmer Biomet Pricing

Zimmer Biomet ROI & Value For Money

3.9/5

Zimmer Biomet has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Zimmer Biomet Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Zimmer Biomet.

Quick Insights into Zimmer Biomet ROI

Zimmer Biomet's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 41-45.

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Ranked Zimmer Biomet ROI the Highest

Caucasian	4.6
46-50	4.3
Education	4.3

Ranked Zimmer Biomet ROI the Lowest

Female	3.7
Biotech and Pharmaceuticals	3.3
41-45	3.2

Zimmer Biomet ROI Score by Gender

Male customers rated Zimmer Biomet's ROI score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Zimmer Biomet ROI Score by Ethnicity

Zimmer Biomet's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7

Zimmer Biomet ROI Score by Age

Zimmer Biomet's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
26-30 3.9	26-30	3.9
36-40 3.7	36-40	3.7
41-45 3.2	41-45	3.2
46-50 4.3	46-50	4.3
56-60 4.3	56-60	4.3

Zimmer Biomet ROI Score by Usage

Zimmer Biomet's ROI score was rated the highest by customers who have used Zimmer Biomet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	4.1
Over 10 Years	4

Zimmer Biomet ROI Score by Industry

Zimmer Biomet's ROI score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	3.7
Biotech and Pharmaceuticals	3.3
Education	4.3
Healthcare, Hospitals and Medicine	4.2

Zimmer Biomet Pricing vs. Competitors

Compared to its competitors, Zimmer Biomet's ROI score is rated right above Stryker, and is preceded by Medtronic.

COMPANY		Pricing Score
	Medtronic	3.9/5
	Zimmer Biomet	3.9/5
	Stryker	3.8/5
	DePuy Synthes	3.7/5
	DENTSPLY SIRONA	3.6/5
	DJO Global	2.8/5
	Osiris Therapeutics	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Zimmer Biomet's ROI score is rated right above Glossier, and is preceded by Headspace.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Zimmer Biomet	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Zimmer Biomet Customer Satisfaction (CSAT)

Zimmer Biomet Customer Satisfaction (CSAT) Score

70 / 100

Zimmer Biomet has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	39%
Satisfied	31%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	4%
Very Dissatisfied	13%

Very Satisfied

39%

Satisfied

31%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Zimmer Biomet Customer Satisfaction

Zimmer Biomet's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Zimmer Biomet Customer Satisfaction the Highest

46-50	100%
Caucasian	100%
Female	100%

Ranked Zimmer Biomet Customer Satisfaction the Lowest

36-40	67%
Over 10 Years	67%
African American/Black	60%

Zimmer Biomet Customer Satisfaction Score by Gender

Female customers rated Zimmer Biomet's Customer Satisfaction score 10 points higher than Male customers.

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90 / 100

Male

	Very Satisfied	43%
	Satisfied	47%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	5%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Zimmer Biomet Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Zimmer Biomet's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	63%
Satisfied	37%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

63%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Zimmer Biomet's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

Zimmer Biomet's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	29%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

Zimmer Biomet Customer Satisfaction Score by Age

Zimmer Biomet's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

67%

36-40

67%

41-45

75%

46-50

100%

Zimmer Biomet Customer Satisfaction Score by Usage

Zimmer Biomet's Customer Satisfaction score was rated the highest by customers who have used Zimmer Biomet's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	90
2 to 5 Years	80
Over 10 Years	67

Zimmer Biomet Customer Satisfaction Score by Industry

Zimmer Biomet's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	80
Healthcare, Hospitals and Medicine	100

Zimmer Biomet Customer Satisfaction vs. Competitors

Compared to its competitors, Zimmer Biomet's Customer Satisfaction score is rated right above DENTSPLY SIRONA, and is preceded by DePuy Synthes.

COMPANY		Customer Satisfaction (CSAT) Score
	Stryker	87%
	Medtronic	72%
	DePuy Synthes	71%
	Zimmer Biomet	68%
	DENTSPLY SIRONA	64%
	DJO Global	52%
	Osiris Therapeutics	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Zimmer Biomet's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	Zimmer Biomet	68%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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Zimmer Biomet Customer Service

3.9/5

Zimmer Biomet has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Zimmer Biomet's Customer Service

Address

345 E Main St, Warsaw, IN 46580

Website

https://www.zimmerbiomet.com

Phone Number

1-800-348-9500

Zimmer Biomet's Social Links

Quick Insights into Zimmer Biomet Customer Service

Zimmer Biomet's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 41-45.

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Ranked Zimmer Biomet Customer Service the Highest

Caucasian	4.5
Education	4.5
46-50	4.3

Ranked Zimmer Biomet Customer Service the Lowest

Female	3.7
Biotech and Pharmaceuticals	3.3
41-45	3.1

Zimmer Biomet Customer Service Score by Gender

Male customers rated Zimmer Biomet's Customer Service score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Zimmer Biomet Customer Service Score by Ethnicity

Zimmer Biomet's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.5	Caucasian	4.5
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

Zimmer Biomet Customer Service Score by Age

Zimmer Biomet's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
26-30 4.1	26-30	4.1
36-40 3.9	36-40	3.9
41-45 3.1	41-45	3.1
46-50 4.3	46-50	4.3
56-60 4.3	56-60	4.3

Zimmer Biomet Customer Service Score by Usage

Zimmer Biomet's Customer Service score was rated the highest by customers who have used Zimmer Biomet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4
2 to 5 Years	4.1
Over 10 Years	3.9

Zimmer Biomet Customer Service Score by Industry

Zimmer Biomet's Customer Service score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	3.7
Biotech and Pharmaceuticals	3.3
Education	4.5
Healthcare, Hospitals and Medicine	4.3

Zimmer Biomet Customer Service vs. Competitors

Compared to its competitors, Zimmer Biomet's Customer Service score is rated right above DENTSPLY SIRONA, and is preceded by Medtronic.

COMPANY		Customer Service Score
	Stryker	4/5
	Medtronic	4/5
	Zimmer Biomet	3.9/5
	DENTSPLY SIRONA	3.6/5
	DePuy Synthes	3.6/5
	DJO Global	2.7/5
	Osiris Therapeutics	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Zimmer Biomet's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Zimmer Biomet	3.9/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Zimmer Biomet as an Employer

3.9/5

Zimmer Biomet has a 3.9/5 stars for its overall company culture rated by their employees

top

35%

CEO of Zimmer Biomet

Ivan Tornos

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Zimmer Biomet scored a 27 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Zimmer Biomet would recommend the brand to a friend. ENPS measures how likely Zimmer Biomet employees would recommend working at Zimmer Biomet to a friend.

Net Promoter Score

NPS Score

55%	Promoters
17%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
20%	Passive
37%	Detractors

Global Ranking Snapshot

Zimmer Biomet is ranked #999 in the Global Top 100 Brands. It ranks just behind Taylor Farms and just ahead of Avanade.

RANK			INDUSTRY
997	Galderma	Stuart Raetzman	Health and Wellness
998	Taylor Farms	Bruce Taylor	Food and Beverages
999	Zimmer Biomet	Ivan Tornos	Health and Wellness
1000	Avanade	Pam Maynard	Tech

Health and Wellness Ranking Snapshot

Zimmer Biomet is ranked #94 in the Health and Wellness Industry. It ranks just behind Galderma.

RANK		Location
92	Planned Parenthood	New York City, NY
93	Galderma
94	Zimmer Biomet	Warsaw, IN