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Mayo Clinic is

Ranked

#19

Health and Wellness Brands

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Mayo Clinic

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Mayo Clinic

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Mayo Clinic is ranked #19 in Health and Wellness Brands

About Mayo Clinic's Brand

MayoClinic a nonprofit medical practice and medical research group Mayo Clinic’s brand is ranked #229 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Mayo Clinic. When compared to other organizations within the Health and Wellness industry, Mayo Clinic is ranked #19. Among its major competitors, Mayo Clinic is ranked in 2nd place for NPS while Cleveland Clinic is 1st, and Kaiser Permanente is 3rd. Overall, Mayo Clinic has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $156.98M

Brand at a Glance

77%

Customer Loyalty

3.8/5

Product Quality

3.5/5

Pricing

3.7/5

Customer Service

Mayo Clinic CMO

Sherri Gilligan

Mayo Clinic Ranking

^#229 in Global Best Brands
^#19 in Health and Wellness
^#2 / 4 of its competitors

Mayo Clinic NPS

Mayo Clinic's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether Mayo Clinic's customers would recommend using the product based on a scale of -100 to 100.

Mayo Clinic Overall NPS

NPS

53%	Promoters
12%	Passives
35%	Detractors

Mayo Clinic NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 20	Jul 2024	20
Aug 2024 20	Aug 2024	20
Sep 2024 20	Sep 2024	20
Oct 2024 18	Oct 2024	18
Nov 2024 19	Nov 2024	19
Dec 2024 19	Dec 2024	19
Jan 2025 19	Jan 2025	19
Apr 2025 19	Apr 2025	19
May 2025 20	May 2025	20
Aug 2025 18	Aug 2025	18
Sep 2025 18	Sep 2025	18
Jan 2026 18	Jan 2026	18

How Other Brands Compare

Mayo Clinic is ranked second for NPS among its competitors. Cleveland Clinic and Kaiser Permanente come in first and third, with HonorHealth coming in at #4. Among those competitors, it is the second most valued company behind HonorHealth.

	Mayo Clinic	Kaiser Permanente	Cleveland Clinic	HonorHealth
Global Ranking	#229	#188	#708	#-
NPS	18	1	24	-43
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$156.98M	-	$8.15B	$52.53B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mayo Clinic NPS by Gender

Male customers rated Mayo Clinic's NPS 7 points higher than Female customers.

Male

Mayo Clinic's NPS was rated 14 by Male customers on Comparably.

51%

Promoters

12%

Passives

37%

Detractors

Female

Mayo Clinic's NPS was rated 7 by Female customers on Comparably.

50%

Promoters

Passives

43%

Detractors

Mayo Clinic NPS by Ethnicity

Mayo Clinic's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 11	Caucasian	11
Hispanic or Latino -28	Hispanic or Latino	-28
African American/Black 0	African American/Black	0
Asian or Pacific Islander 43	Asian or Pacific Islander	43
Other -14	Other	-14

Mayo Clinic NPS by Age

Mayo Clinic's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

28%

29%

43%

26-30

50%

31-35

50%

36-40

62%

38%

41-45

44%

23%

33%

46-50

44%

12%

44%

51-55

55%

18%

27%

56-60

27%

64%

61-65

62%

38%

66+

64%

29%

Mayo Clinic NPS by Usage

Mayo Clinic's NPS was rated the highest by customers who have used Mayo Clinic's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 14	Less than 1 Year	14
1 to 2 Years -23	1 to 2 Years	-23
2 to 5 Years 36	2 to 5 Years	36
5 to 10 Years 16	5 to 10 Years	16
Over 10 Years 8	Over 10 Years	8

Mayo Clinic NPS vs. Competitors

Compared to its competitors, Mayo Clinic's NPS is rated right above Kaiser Permanente, and is preceded by Cleveland Clinic.

COMPANY		NPS Score
	Cleveland Clinic	24
	Mayo Clinic	18
	Kaiser Permanente	1
	Intermountain Healthcare	-10
	DIGNITY HEALTH	-25
	Providence Health & Services	-33
	HonorHealth	-43

Mayo Clinic NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Mayo Clinic's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Mayo Clinic	18
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Mayo Clinic Customer Reviews

Out of the 21 Mayo Clinic customer reviews 15 were positive and 6 were constructive. Mayo Clinic customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Mayo Clinic Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Mayo Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Mayo Clinic Customer Loyalty Score by Gender

Male customers rated Mayo Clinic's Customer Loyalty score 8% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mayo Clinic.

Male

83%

Yes

Female

75%

Yes

Mayo Clinic Customer Loyalty Score by Ethnicity

Mayo Clinic's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mayo Clinic.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Mayo Clinic Customer Loyalty Score by Age

Mayo Clinic's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mayo Clinic.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%
26-30 70%	26-30	70%
31-35 85%	31-35	85%
36-40 55%	36-40	55%
41-45 90%	41-45	90%
46-50 50%	46-50	50%
51-55 75%	51-55	75%
56-60 75%	56-60	75%
61-65 79%	61-65	79%
66+ 94%	66+	94%

Mayo Clinic Customer Loyalty Score by Usage

Mayo Clinic's Customer Loyalty score was rated the highest by customers who have used Mayo Clinic's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63%
1 to 2 Years	80%
2 to 5 Years	80%
5 to 10 Years	85%
Over 10 Years	85%

Mayo Clinic Customer Loyalty Score by Industry

Mayo Clinic's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	76%
Accounting	78%
Aerospace and Aviation	82%
Biotech and Pharmaceuticals	64%
Education	93%
Healthcare, Hospitals and Medicine	80%

Mayo Clinic Customer Loyalty vs. Competitors

Compared to its competitors, Mayo Clinic's Customer Loyalty score is rated right above Intermountain Healthcare, and is preceded by Kaiser Permanente.

COMPANY		Customer Loyalty Score
	Cleveland Clinic	81%
	Kaiser Permanente	81%
	Mayo Clinic	77%
	Intermountain Healthcare	71%
	Providence Health & Services	65%
	HonorHealth	65%
	DIGNITY HEALTH	57%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Mayo Clinic's Customer Loyalty score is rated right above Glossier, and is preceded by Johnson & Johnson.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Mayo Clinic	77%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Mayo Clinic Product Quality

3.8/5

Mayo Clinic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Mayo Clinic Product Information

Mayo Clinic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Mayo Clinic's product the highest. Reviewers from the Aerospace and Aviation industry rated Mayo Clinic the lowest at 2.9.

Website: http://www.mayoclinic.org/

Company Size: 10,000+ Employees

Industry

Biotech and Pharmaceuticals

Non-Profit

Healthcare

Quick Insights into Mayo Clinic Product Quality

Mayo Clinic's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.

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Ranked Mayo Clinic Product Quality the Highest

26-30	4.6
Accounting	4.4
Asian or Pacific Islander	4.3

Ranked Mayo Clinic Product Quality the Lowest

Other	3
Aerospace and Aviation	2.9
56-60	2.4

Mayo Clinic Product Quality Score by Gender

Mayo Clinic's Product Quality score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Mayo Clinic Product Quality Score by Ethnicity

Mayo Clinic's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3	Other	3

Mayo Clinic Product Quality Score by Age

Mayo Clinic's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.6	26-30	4.6
31-35 3.8	31-35	3.8
36-40 3.7	36-40	3.7
41-45 3.2	41-45	3.2
46-50 3.1	46-50	3.1
51-55 3.7	51-55	3.7
56-60 2.4	56-60	2.4
61-65 3.7	61-65	3.7
66+ 4.2	66+	4.2

Mayo Clinic Product Quality Score by Usage

Mayo Clinic's Product Quality score was rated the highest by customers who have used Mayo Clinic's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.1
2 to 5 Years	4
5 to 10 Years	3.7
Over 10 Years	3.8

Mayo Clinic Product Quality Score by Industry

Mayo Clinic's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.6
Accounting	4.4
Aerospace and Aviation	2.9
Biotech and Pharmaceuticals	3.9
Education	3.9
Healthcare, Hospitals and Medicine	3.4

Mayo Clinic Product Quality vs. Competitors

Compared to its competitors, Mayo Clinic's Product Quality score is rated right above Cleveland Clinic.

COMPANY		Product Quality Score
	Mayo Clinic	3.8/5
	Cleveland Clinic	3.6/5
	Intermountain Healthcare	3.3/5
	Kaiser Permanente	3.3/5
	Providence Health & Services	2.9/5
	DIGNITY HEALTH	2.9/5
	HonorHealth	2.4/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Mayo Clinic's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Mayo Clinic	3.8/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Mayo Clinic Pricing

Mayo Clinic ROI & Value For Money

3.5/5

Mayo Clinic has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Mayo Clinic Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Mayo Clinic.

Quick Insights into Mayo Clinic ROI

Mayo Clinic's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked Mayo Clinic ROI the Highest

18-25	4.4
Asian or Pacific Islander	4.2
2 to 5 Years	3.8

Ranked Mayo Clinic ROI the Lowest

1 to 2 Years	2.8
Other	2.6
56-60	2.3

Mayo Clinic ROI Score by Gender

Male customers rated Mayo Clinic's ROI score 0.2 stars higher than Female customers.

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Male

3.5/5

Female

3.3/5

Mayo Clinic ROI Score by Ethnicity

Mayo Clinic's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 2.6	Other	2.6

Mayo Clinic ROI Score by Age

Mayo Clinic's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 3.5	26-30	3.5
31-35 3.1	31-35	3.1
36-40 3.1	36-40	3.1
41-45 3	41-45	3
46-50 3	46-50	3
51-55 3.3	51-55	3.3
56-60 2.3	56-60	2.3
61-65 3.4	61-65	3.4
66+ 4	66+	4

Mayo Clinic ROI Score by Usage

Mayo Clinic's ROI score was rated the highest by customers who have used Mayo Clinic's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	2.8
2 to 5 Years	3.8
5 to 10 Years	3.3
Over 10 Years	3.4

Mayo Clinic ROI Score by Industry

Mayo Clinic's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.5
Accounting	3.7
Aerospace and Aviation	3
Biotech and Pharmaceuticals	3.4
Education	3.5
Healthcare, Hospitals and Medicine	3.2

Mayo Clinic Pricing vs. Competitors

Compared to its competitors, Mayo Clinic's ROI score is rated right above Cleveland Clinic.

COMPANY		Pricing Score
	Mayo Clinic	3.5/5
	Cleveland Clinic	3.5/5
	Kaiser Permanente	3.2/5
	Intermountain Healthcare	3.1/5
	DIGNITY HEALTH	2.6/5
	Providence Health & Services	2.6/5
	HonorHealth	2.1/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Mayo Clinic's ROI score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	Mayo Clinic	3.5/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Mayo Clinic Customer Satisfaction (CSAT)

Mayo Clinic Customer Satisfaction (CSAT) Score

62 / 100

Mayo Clinic has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	46%
Satisfied	16%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	10%
Very Dissatisfied	17%

Very Satisfied

46%

Satisfied

16%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

10%

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Mayo Clinic Customer Satisfaction

Mayo Clinic's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked Mayo Clinic Customer Satisfaction the Highest

18-25	86%
Asian or Pacific Islander	84%
Accounting	80%

Ranked Mayo Clinic Customer Satisfaction the Lowest

1 to 2 Years	43%
Hispanic or Latino	28%
56-60	27%

Mayo Clinic Customer Satisfaction Score by Gender

Female customers rated Mayo Clinic's Customer Satisfaction score 3 points higher than Male customers.

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58 / 100

Male

	Very Satisfied	48%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	18%
	Very Dissatisfied	15%

61 / 100

Female

	Very Satisfied	48%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	16%
	Very Dissatisfied	21%

Mayo Clinic Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Mayo Clinic's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.

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59 / 100

Very Satisfied	48%
Satisfied	11%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	20%

Very Satisfied

48%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

20%

CSAT according to Hispanic or Latino

Mayo Clinic's Customer Satisfaction (CSAT) score was rated 28% according to Hispanic or Latino users and customers.

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28 / 100

Very Satisfied	14%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	43%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

43%

Very Dissatisfied

29%

CSAT according to African American/Black

Mayo Clinic's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

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83 / 100

Very Satisfied	58%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

58%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Mayo Clinic's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	16%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

CSAT according to Other

Mayo Clinic's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	43%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

43%

Very Dissatisfied

14%

Mayo Clinic Customer Satisfaction Score by Age

Mayo Clinic's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

86%

26-30

67%

31-35

75%

36-40

67%

41-45

43%

46-50

50%

51-55

44%

56-60

27%

61-65

66%

66+

72%

Mayo Clinic Customer Satisfaction Score by Usage

Mayo Clinic's Customer Satisfaction score was rated the highest by customers who have used Mayo Clinic's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	67
1 to 2 Years	43
2 to 5 Years	55
5 to 10 Years	60
Over 10 Years	63

Mayo Clinic Customer Satisfaction Score by Industry

Mayo Clinic's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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{
	"title": "Mayo Clinic Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"groupId": 515,
			"score": 50,
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			"groupId": 522,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Mayo Clinic's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		}
	]
}

Tech	51
Accounting	80
Aerospace and Aviation	50
Biotech and Pharmaceuticals	80
Education	50
Healthcare, Hospitals and Medicine	55

Mayo Clinic Customer Satisfaction vs. Competitors

Compared to its competitors, Mayo Clinic's Customer Satisfaction score is rated right above Intermountain Healthcare, and is preceded by Cleveland Clinic.

COMPANY		Customer Satisfaction (CSAT) Score
	Cleveland Clinic	66%
	Mayo Clinic	62%
	Intermountain Healthcare	57%
	Kaiser Permanente	54%
	DIGNITY HEALTH	52%
	Providence Health & Services	45%
	HonorHealth	27%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Mayo Clinic's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Mayo Clinic	62%
	WW (formally Weight Watchers)	46%

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Mayo Clinic Customer Service

3.7/5

Mayo Clinic has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Mayo Clinic's Customer Service

Address

Phoenix, AZ 85054

Website

http://www.mayoclinic.org/

Phone Number

(480) 301-8000

Quick Insights into Mayo Clinic Customer Service

Mayo Clinic's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.

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Ranked Mayo Clinic Customer Service the Highest

18-25	4.5
Accounting	4
Asian or Pacific Islander	3.8

Ranked Mayo Clinic Customer Service the Lowest

Aerospace and Aviation	3
56-60	2.4
Hispanic or Latino	2.4

Mayo Clinic Customer Service Score by Gender

Male customers rated Mayo Clinic's Customer Service score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

Mayo Clinic Customer Service Score by Ethnicity

Mayo Clinic's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 2.5	Other	2.5

Mayo Clinic Customer Service Score by Age

Mayo Clinic's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.4	26-30	4.4
31-35 4.2	31-35	4.2
36-40 3.6	36-40	3.6
41-45 2.8	41-45	2.8
46-50 3	46-50	3
51-55 3.7	51-55	3.7
56-60 2.4	56-60	2.4
61-65 3	61-65	3
66+ 3.7	66+	3.7

Mayo Clinic Customer Service Score by Usage

Mayo Clinic's Customer Service score was rated the highest by customers who have used Mayo Clinic's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3
2 to 5 Years	3.7
5 to 10 Years	3.4
Over 10 Years	3.5

Mayo Clinic Customer Service Score by Industry

Mayo Clinic's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.5
Accounting	4
Aerospace and Aviation	3
Biotech and Pharmaceuticals	3.9
Education	3.1
Healthcare, Hospitals and Medicine	3.4

Mayo Clinic Customer Service vs. Competitors

Compared to its competitors, Mayo Clinic's Customer Service score is rated right above Cleveland Clinic.

COMPANY		Customer Service Score
	Mayo Clinic	3.7/5
	Cleveland Clinic	3.5/5
	Kaiser Permanente	3.3/5
	Intermountain Healthcare	3.2/5
	Providence Health & Services	2.6/5
	DIGNITY HEALTH	2.6/5
	HonorHealth	1.8/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Mayo Clinic's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Mayo Clinic	3.7/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Mayo Clinic as an Employer

3.2/5

Mayo Clinic has a 3.2/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Mayo Clinic

Dr. Gianrico Farrugia

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mayo Clinic scored a 18 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Mayo Clinic would recommend the brand to a friend. ENPS measures how likely Mayo Clinic employees would recommend working at Mayo Clinic to a friend.

Net Promoter Score

NPS Score

53%	Promoters
12%	Passive
35%	Detractors

Employee Net Promoter Score

-5

eNPS Score

40%	Promoters
15%	Passive
45%	Detractors

Global Ranking Snapshot

Mayo Clinic is ranked #229 in the Global Top 100 Brands. It ranks just behind ViacomCBS and just ahead of Marketo.

RANK			INDUSTRY
227	Thomson Reuters	Steve Hasker	Business and Consumer Services
228	ViacomCBS	Robert Bakish	Media and Entertainment
229	Mayo Clinic	Dr. Gianrico Farrugia	Health and Wellness
230	Marketo	Steve Lucas	Tech
231	Under Armour	Kevin Plank	Fashion and Beauty
232	Ulta Beauty	Dave Kimbell	Retail
233	lululemon	Calvin McDonald	Fashion and Beauty

Health and Wellness Ranking Snapshot

Mayo Clinic is ranked #19 in the Health and Wellness Industry. It ranks just behind Warby Parker and just ahead of Rite Aid.

RANK		Location
17	Beachbody	Santa Monica, CA
18	Warby Parker	New York City, NY
19	Mayo Clinic	Phoenix, AZ
20	Rite Aid	Harrisburg, PA
21	Humana	Louisville, KY
22	VSP Vision Care
23	iFIT	Logan, UT