-43
NPS
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HonorHealth
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About HonorHealth's Brand
We represent integrity & honesty and honor your right to personalized, easy-to-navigate healthcare. Among its major competitors, HonorHealth is ranked in 3rd place for NPS while Mayo Clinic is 1st, and Banner Health is 2nd.Their current valuation is $52.53B
Brand at a Glance
65%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
HonorHealth CMO
HonorHealth Ranking
- #3 / 4 of its competitors
HonorHealth NPS
HonorHealth's Net Promoter Score (NPS) is a -43 with 26% Promoters, 5% Passives, and 69% Detractors. Net Promoter Score tracks whether HonorHealth's customers would recommend using the product based on a scale of -100 to 100.
HonorHealth Overall NPS
| 26% | Promoters |
|---|---|
| 5% | Passives |
| 69% | Detractors |
HonorHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -46 | Mar 2024 | -46 |
May 2024 -46 | May 2024 | -46 |
Jun 2024 -46 | Jun 2024 | -46 |
Aug 2024 -42 | Aug 2024 | -42 |
Sep 2024 -42 | Sep 2024 | -42 |
Jan 2025 -43 | Jan 2025 | -43 |
Feb 2025 -43 | Feb 2025 | -43 |
Apr 2025 -43 | Apr 2025 | -43 |
May 2025 -44 | May 2025 | -44 |
Aug 2025 -44 | Aug 2025 | -44 |
Sep 2025 -42 | Sep 2025 | -42 |
Nov 2025 -44 | Nov 2025 | -44 |
How Other Brands Compare
HonorHealth is ranked third for NPS among its competitors. Mayo Clinic and Banner Health come in first and second, with Aspa coming in at #4. Among those competitors, it is the most valued company.
HonorHealth |  Mayo Clinic |  Banner Health |  Aspa | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | -43 | 18 | -27 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $52.53B | $156.98M | $1.81B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HonorHealth NPS by Gender
Male customers rated HonorHealth's NPS 1 points higher than Female customers.
Male
-52
HonorHealth's NPS was rated -52 by Male customers on Comparably.
24%
Promoters
0%
Passives
76%
Detractors
Female
-53
HonorHealth's NPS was rated -53 by Female customers on Comparably.
21%
Promoters
5%
Passives
74%
Detractors
HonorHealth NPS by Ethnicity
HonorHealth's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
HonorHealth NPS by Age
HonorHealth's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
HonorHealth NPS by Usage
HonorHealth's NPS was rated the highest by customers who have used HonorHealth's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -46 | 1 to 2 Years | -46 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -80 | Over 10 Years | -80 |
HonorHealth NPS vs. Competitors
Compared to its competitors, HonorHealth's NPS is rated right below Banner Health.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| Aspa | N/A |
| Banner Health | -27 |
| HonorHealth | -43 |
HonorHealth Customer Reviews
Out of the 11 HonorHealth customer reviews 3 were positive and 8 were constructive. HonorHealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HonorHealth Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of HonorHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HonorHealth Customer Loyalty Score by Gender
Female customers rated HonorHealth's Customer Loyalty score 10% higher than Male customers.
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Male
57%
Yes
Female
67%
Yes
HonorHealth Customer Loyalty Score by Ethnicity
HonorHealth's Customer Loyalty score was rated 59% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HonorHealth.
59
out of 100
Caucasian
HonorHealth Customer Loyalty Score by Age
HonorHealth's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 55% | 31-35 | 55% |
41-45 55% | 41-45 | 55% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
61-65 85% | 61-65 | 85% |
66+ 64% | 66+ | 64% |
HonorHealth Customer Loyalty Score by Usage
HonorHealth's Customer Loyalty score was rated the highest by customers who have used HonorHealth's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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HonorHealth Customer Loyalty Score by Industry
HonorHealth's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HonorHealth Customer Loyalty vs. Competitors
Compared to its competitors, HonorHealth's Customer Loyalty score is rated right above Banner Health, and is preceded by Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| HonorHealth | 65% |
| Banner Health | 63% |
| Aspa | N/A |
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HonorHealth Product Quality
2.4/5
HonorHealth has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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HonorHealth Product Information
HonorHealth’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated HonorHealth's product the highest. Reviewers from the Tech industry rated HonorHealth the lowest at 1.5.
- Website
- https://www.honorhealth.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into HonorHealth Product Quality
HonorHealth's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked HonorHealth Product Quality the Highest
Ranked HonorHealth Product Quality the Lowest
HonorHealth Product Quality Score by Gender
Male customers rated HonorHealth's Product Quality score 0.1 stars higher than Female customers.
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Male
2.3/5
Female
2.2/5
HonorHealth Product Quality Score by Ethnicity
HonorHealth's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
HonorHealth Product Quality Score by Age
HonorHealth's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 3.6 | 61-65 | 3.6 |
66+ 2.8 | 66+ | 2.8 |
HonorHealth Product Quality Score by Usage
HonorHealth's Product Quality score was rated the highest by customers who have used HonorHealth's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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HonorHealth Product Quality Score by Industry
HonorHealth's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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HonorHealth Product Quality vs. Competitors
Compared to its competitors, HonorHealth's Product Quality score is rated right above Aspa, and is preceded by Banner Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| Banner Health | 2.6/5 |
| HonorHealth | 2.4/5 |
| Aspa | N/A |
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HonorHealth Pricing
HonorHealth ROI & Value For Money
2.1/5
HonorHealth has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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HonorHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from HonorHealth.
Quick Insights into HonorHealth ROI
HonorHealth's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked HonorHealth ROI the Highest
Ranked HonorHealth ROI the Lowest
HonorHealth ROI Score by Gender
Female customers rated HonorHealth's ROI score 0.1 stars higher than Male customers.
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Male
1.7/5
Female
1.8/5
HonorHealth ROI Score by Ethnicity
HonorHealth's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
HonorHealth ROI Score by Age
HonorHealth's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2 | 66+ | 2 |
HonorHealth ROI Score by Usage
HonorHealth's ROI score was rated the highest by customers who have used HonorHealth's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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HonorHealth ROI Score by Industry
HonorHealth's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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HonorHealth Pricing vs. Competitors
Compared to its competitors, HonorHealth's ROI score is rated right above Aspa, and is preceded by Banner Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| Banner Health | 2.4/5 |
| HonorHealth | 2.1/5 |
| Aspa | N/A |
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HonorHealth Customer Satisfaction (CSAT)
HonorHealth Customer Satisfaction (CSAT) Score
27 / 100
HonorHealth has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
19%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HonorHealth Customer Satisfaction
HonorHealth's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers who have used HonorHealth's products/services for Over 10 Years.
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Ranked HonorHealth Customer Satisfaction the Highest
Ranked HonorHealth Customer Satisfaction the Lowest
HonorHealth Customer Satisfaction Score by Gender
Female customers rated HonorHealth's Customer Satisfaction score 7 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 63% |
25 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 19% | |
Very Dissatisfied | 50% |
HonorHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HonorHealth's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
10%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
57%
HonorHealth Customer Satisfaction Score by Age
HonorHealth's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 9% |
HonorHealth Customer Satisfaction Score by Usage
HonorHealth's Customer Satisfaction score was rated the highest by customers who have used HonorHealth's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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HonorHealth Customer Satisfaction Score by Industry
HonorHealth's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
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}HonorHealth Customer Satisfaction vs. Competitors
Compared to its competitors, HonorHealth's Customer Satisfaction score is rated right above Aspa, and is preceded by Banner Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 62% |
| Banner Health | 38% |
| HonorHealth | 27% |
| Aspa | 0% |
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HonorHealth Customer Service
1.8/5
HonorHealth has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About HonorHealth's Customer Service
Address
8125 North Hayden Road, Scottsdale, AZ 85258
Website
https://www.honorhealth.com/
Phone Number
480-882-4000
Quick Insights into HonorHealth Customer Service
HonorHealth's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
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Ranked HonorHealth Customer Service the Highest
Ranked HonorHealth Customer Service the Lowest
HonorHealth Customer Service Score by Gender
Female customers rated HonorHealth's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
HonorHealth Customer Service Score by Ethnicity
HonorHealth's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HonorHealth Customer Service Score by Age
HonorHealth's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 2 | 41-45 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
HonorHealth Customer Service Score by Usage
HonorHealth's Customer Service score was rated the highest by customers who have used HonorHealth's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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HonorHealth Customer Service Score by Industry
HonorHealth's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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HonorHealth Customer Service vs. Competitors
Compared to its competitors, HonorHealth's Customer Service score is rated right above Aspa, and is preceded by Banner Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Banner Health | 2.4/5 |
| HonorHealth | 1.8/5 |
| Aspa | N/A |
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HonorHealth as an Employer
3.0/5
HonorHealth has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
HonorHealth scored a -43 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of HonorHealth would recommend the brand to a friend. ENPS measures how likely HonorHealth employees would recommend working at HonorHealth to a friend.
Net Promoter Score
-43
NPS Score
| 26% | Promoters |
|---|---|
| 5% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 40% | Promoters |
|---|---|
| 18% | Passive |
| 42% | Detractors |
