-27
NPS
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Banner Health
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About Banner Health's Brand
Banner Health operates as a nonprofit health care system in the United States. The company offers hospital care, home care, hospice care,
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Banner Health CMO
Banner Health NPS
Banner Health's Net Promoter Score (NPS) is a -27 with 30% Promoters, 13% Passives, and 57% Detractors. Net Promoter Score tracks whether Banner Health's customers would recommend using the product based on a scale of -100 to 100.
Banner Health Overall NPS
| 30% | Promoters |
|---|---|
| 13% | Passives |
| 57% | Detractors |
Banner Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -27 | Aug 2024 | -27 |
Sep 2024 -27 | Sep 2024 | -27 |
Oct 2024 -27 | Oct 2024 | -27 |
Jan 2025 -27 | Jan 2025 | -27 |
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -27 | Apr 2025 | -27 |
Jun 2025 -27 | Jun 2025 | -27 |
Jul 2025 -29 | Jul 2025 | -29 |
Aug 2025 -27 | Aug 2025 | -27 |
Sep 2025 -28 | Sep 2025 | -28 |
Oct 2025 -28 | Oct 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Banner Health NPS by Gender
Male customers rated Banner Health's NPS 19 points higher than Female customers.
Male
-33
Banner Health's NPS was rated -33 by Male customers on Comparably.
24%
Promoters
19%
Passives
57%
Detractors
Female
-52
Banner Health's NPS was rated -52 by Female customers on Comparably.
21%
Promoters
6%
Passives
73%
Detractors
Banner Health NPS by Ethnicity
Banner Health's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black 0 | African American/Black | 0 |
Other -86 | Other | -86 |
Banner Health NPS by Age
Banner Health's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Banner Health NPS by Usage
Banner Health's NPS was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years -63 | 5 to 10 Years | -63 |
Over 10 Years -65 | Over 10 Years | -65 |
Banner Health Customer Reviews
Out of the 12 Banner Health customer reviews 7 were positive and 5 were constructive. Banner Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Banner Health Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Banner Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Banner Health Customer Loyalty Score by Gender
Female customers rated Banner Health's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Banner Health.
Male
61%
Yes
Female
62%
Yes
Banner Health Customer Loyalty Score by Ethnicity
Banner Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Banner Health.
59
out of 100
Caucasian
40
out of 100
Hispanic or Latino
100
out of 100
African American/Black
49
out of 100
Other
Banner Health Customer Loyalty Score by Age
Banner Health's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Banner Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 70% | 26-30 | 70% |
31-35 33% | 31-35 | 33% |
41-45 70% | 41-45 | 70% |
46-50 92% | 46-50 | 92% |
51-55 25% | 51-55 | 25% |
56-60 55% | 56-60 | 55% |
61-65 40% | 61-65 | 40% |
66+ 64% | 66+ | 64% |
Banner Health Customer Loyalty Score by Usage
Banner Health's Customer Loyalty score was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Banner Health Customer Loyalty Score by Industry
Banner Health's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Banner Health Product Quality
2.6/5
Banner Health has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Banner Health Product Information
Banner Health’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Banner Health's product the highest. Reviewers from the Tech industry rated Banner Health the lowest at 2.3.
- Website
- http://www.bannerhealth.com
- Company Size
- 10,000+ Employees
Industry
Non-Profit
Healthcare
Quick Insights into Banner Health Product Quality
Banner Health's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Banner Health Product Quality the Highest
Ranked Banner Health Product Quality the Lowest
Banner Health Product Quality Score by Gender
Male customers rated Banner Health's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Banner Health.
Male
2.7/5
Female
2.3/5
Banner Health Product Quality Score by Ethnicity
Banner Health's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Banner Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 1.8 | Other | 1.8 |
Banner Health Product Quality Score by Age
Banner Health's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Banner Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.4 | 31-35 | 2.4 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.6 | 56-60 | 3.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Banner Health Product Quality Score by Usage
Banner Health's Product Quality score was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Banner Health Product Quality Score by Industry
Banner Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Banner Health Pricing
Banner Health ROI & Value For Money
2.4/5
Banner Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Banner Health's overall ROI score rated by its users and customers.
Banner Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Banner Health.
Quick Insights into Banner Health ROI
Banner Health's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Banner Health ROI the Highest
Ranked Banner Health ROI the Lowest
Banner Health ROI Score by Gender
Male customers rated Banner Health's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Banner Health.
Male
2.4/5
Female
2/5
Banner Health ROI Score by Ethnicity
Banner Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Banner Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Banner Health ROI Score by Age
Banner Health's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Banner Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.1 | 31-35 | 2.1 |
41-45 2.8 | 41-45 | 2.8 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Banner Health ROI Score by Usage
Banner Health's ROI score was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Banner Health ROI Score by Industry
Banner Health's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Banner Health Customer Satisfaction (CSAT)
Banner Health Customer Satisfaction (CSAT) Score
37 / 100
Banner Health has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Banner Health Customer Satisfaction
Banner Health's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Banner Health Customer Satisfaction the Highest
Ranked Banner Health Customer Satisfaction the Lowest
Banner Health Customer Satisfaction Score by Gender
Male customers rated Banner Health's Customer Satisfaction score 14 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Banner Health.
40 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
26 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 54% |
Banner Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Banner Health's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
55%
CSAT according to Hispanic or Latino
Banner Health's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Banner Health's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Banner Health.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Banner Health's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Banner Health.
29 / 100
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
Banner Health Customer Satisfaction Score by Age
Banner Health's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Banner Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
Banner Health Customer Satisfaction Score by Usage
Banner Health's Customer Satisfaction score was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Banner Health Customer Satisfaction Score by Industry
Banner Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Banner Health Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 43,
"stars": 0,
"csatScore": 43,
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"scoreLabel": 43
},
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"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
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"scoreClassName": "",
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}Banner Health Customer Service
2.4/5
Banner Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Banner Health's overall Customer Service score rated by its users and customers.
About Banner Health's Customer Service
Address
1441 N. 12th Streetc, Phoenix, AZ
Website
http://www.bannerhealth.com
Phone Number
6027474185
Quick Insights into Banner Health Customer Service
Banner Health's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Banner Health's Customer Service score.
Ranked Banner Health Customer Service the Highest
Ranked Banner Health Customer Service the Lowest
Banner Health Customer Service Score by Gender
Male customers rated Banner Health's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Banner Health.
Male
2.3/5
Female
1.9/5
Banner Health Customer Service Score by Ethnicity
Banner Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Banner Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Banner Health Customer Service Score by Age
Banner Health's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Banner Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2.1 | 31-35 | 2.1 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.6 | 51-55 | 1.6 |
56-60 3.4 | 56-60 | 3.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Banner Health Customer Service Score by Usage
Banner Health's Customer Service score was rated the highest by customers who have used Banner Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Banner Health Customer Service Score by Industry
Banner Health's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Banner Health as an Employer
2.6/5
Banner Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Banner Health scored a -27 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Banner Health would recommend the brand to a friend. ENPS measures how likely Banner Health employees would recommend working at Banner Health to a friend.
Net Promoter Score
-27
NPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
