7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#24
Business and Consumer Services Brands
Brand Page
Thomson Reuters
Marketing or Exec? Claim Your Free Account
Thomson Reuters is ranked #24 in Business and Consumer Services Brands
Thomson Reuters is ranked #24 in Business and Consumer Services Brands
About Thomson Reuters' Brand
Thomson Reuters is a leading provider of business information services. Their products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news service. Thomson Reuters’s brand is ranked #227 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thomson Reuters. When compared to other organizations within the Business and Consumer Services industry, Thomson Reuters is ranked #24. Among its major competitors, Thomson Reuters is ranked in 5th place for NPS while FactSet is 1st, and Owler, Inc. is 2nd. Overall, Thomson Reuters has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $40.72B
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Thomson Reuters Ranking
- #227 in Global Best Brands
- #24 in Business and Consumer Services
- #4 / 4 of its competitors
Thomson Reuters NPS
Thomson Reuters's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether Thomson Reuters's customers would recommend using the product based on a scale of -100 to 100.
Thomson Reuters Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
Thomson Reuters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 8 | Mar 2025 | 8 |
Apr 2025 10 | Apr 2025 | 10 |
Jun 2025 8 | Jun 2025 | 8 |
Jul 2025 10 | Jul 2025 | 10 |
Oct 2025 7 | Oct 2025 | 7 |
Dec 2025 7 | Dec 2025 | 7 |
How Other Brands Compare
Thomson Reuters is ranked #4 for NPS among its competitors. FactSet and Bloomberg come in first and second, with S&P Global coming in at third. Among those competitors, it is the second most valued company behind S&P Global.
Thomson Reuters |  Bloomberg |  FactSet |  S&P Global | |
| Global Ranking | #227 | #129 | #860 | #- |
| NPS | 7 | 31 | 35 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $40.72B | $1.09B | $12.04B | $81.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thomson Reuters NPS by Gender
Male customers rated Thomson Reuters's NPS 28 points higher than Female customers.
Male
18
Thomson Reuters's NPS was rated 18 by Male customers on Comparably.
53%
Promoters
12%
Passives
35%
Detractors
Female
-10
Thomson Reuters's NPS was rated -10 by Female customers on Comparably.
33%
Promoters
24%
Passives
43%
Detractors
Thomson Reuters NPS by Ethnicity
Thomson Reuters's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 23 | Asian or Pacific Islander | 23 |
Native American 34 | Native American | 34 |
Other -1 | Other | -1 |
Thomson Reuters NPS by Age
Thomson Reuters's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Thomson Reuters NPS by Usage
Thomson Reuters's NPS was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 35 | Less than 1 Year | 35 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years -31 | 5 to 10 Years | -31 |
Over 10 Years -19 | Over 10 Years | -19 |
Thomson Reuters NPS vs. Competitors
Compared to its competitors, Thomson Reuters's NPS is rated right above News Corp, and is preceded by S&P Global.
| COMPANY | NPS Score | |
|---|---|---|
| FactSet | 35 |
 | Owler, Inc. | 34 |
| Bloomberg | 31 |
| S&P Global | 28 |
| Thomson Reuters | 7 |
 | News Corp | 6 |
 | Dun & Bradstreet | -21 |
 | MarketWatch | -100 |
Thomson Reuters Customer Reviews
Out of the 6 Thomson Reuters customer reviews 4 were positive and 2 were constructive. Thomson Reuters customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Thomson Reuters Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Thomson Reuters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thomson Reuters Customer Loyalty Score by Gender
Male customers rated Thomson Reuters's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Thomson Reuters.
Male
87%
Yes
Female
79%
Yes
Thomson Reuters Customer Loyalty Score by Ethnicity
Thomson Reuters's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thomson Reuters.
71
out of 100
Caucasian
100
out of 100
Hispanic or Latino
64
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
100
out of 100
Native American
87
out of 100
Other
Thomson Reuters Customer Loyalty Score by Age
Thomson Reuters's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Thomson Reuters.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
31-35 74% | 31-35 | 74% |
36-40 61% | 36-40 | 61% |
41-45 80% | 41-45 | 80% |
46-50 64% | 46-50 | 64% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 87% | 61-65 | 87% |
Thomson Reuters Customer Loyalty Score by Usage
Thomson Reuters's Customer Loyalty score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Thomson Reuters Customer Loyalty Score by Industry
Thomson Reuters's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Thomson Reuters Customer Loyalty vs. Competitors
Compared to its competitors, Thomson Reuters's Customer Loyalty score is rated right above Bloomberg, and is preceded by Owler, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Owler, Inc. | 83% |
| Thomson Reuters | 80% |
| Bloomberg | 77% |
| News Corp | 74% |
| FactSet | 72% |
| Dun & Bradstreet | 71% |
| S&P Global | 69% |
| MarketWatch | 10% |
Unlock Thomson Reuters Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.
Unlock Thomson Reuters Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Thomson Reuters Product Quality
3.7/5
Thomson Reuters has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Thomson Reuters' overall Product Quality score rated by its users and customers.
Thomson Reuters Product Information
Thomson Reuters serves markets in the United States. Thomson Reuters supports Web devices and offers products for small and medium sized businesses.
Thomson Reuters’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Thomson Reuters's product the highest. Reviewers from the Accounting industry rated Thomson Reuters the lowest at 2.9.
- Website
- http://thomsonreuters.com
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Languages Supported
English
Product Type
Law Practice Management Software
Legal Billing Software
Legal Case Management Software
Legal Document Management Software
Legal Calendar Software
Quick Insights into Thomson Reuters Product Quality
Thomson Reuters's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Thomson Reuters' Product Quality.
Ranked Thomson Reuters Product Quality the Highest
Ranked Thomson Reuters Product Quality the Lowest
Thomson Reuters Product Quality Score by Gender
Male customers rated Thomson Reuters's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Thomson Reuters.
Male
3.7/5
Female
3.5/5
Thomson Reuters Product Quality Score by Ethnicity
Thomson Reuters's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thomson Reuters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.1 | Native American | 4.1 |
Other 3.9 | Other | 3.9 |
Thomson Reuters Product Quality Score by Age
Thomson Reuters's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Thomson Reuters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4 | 31-35 | 4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3 | 56-60 | 3 |
61-65 3.5 | 61-65 | 3.5 |
Thomson Reuters Product Quality Score by Usage
Thomson Reuters's Product Quality score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Thomson Reuters Product Quality Score by Industry
Thomson Reuters's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Thomson Reuters Product Quality vs. Competitors
Compared to its competitors, Thomson Reuters's Product Quality score is rated right above News Corp, and is preceded by S&P Global.
| COMPANY | Product Quality Score | |
|---|---|---|
| Owler, Inc. | 4.1/5 |
| Bloomberg | 4/5 |
| FactSet | 3.7/5 |
| S&P Global | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| News Corp | 3.1/5 |
| Dun & Bradstreet | 3/5 |
| MarketWatch | 2.5/5 |
Unlock Thomson Reuters Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
Unlock Thomson Reuters Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Thomson Reuters Pricing
Thomson Reuters ROI & Value For Money
3.6/5
Thomson Reuters has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Thomson Reuters' overall ROI score rated by its users and customers.
Thomson Reuters Pricing Plans
Thomson Reuters has a pricing structure that accommodates small and medium businesses. Starting from $40/month, Thomson Reuters uses a subscription model and offers the following: ESSENTIAL: $65 per user per month, with Time & Billing and PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Thomson Reuters.
Who Uses Thomson Reuters?
Small Businesses
Medium Businesses
Quick Insights into Thomson Reuters ROI
Thomson Reuters's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Thomson Reuters' ROI score.
Ranked Thomson Reuters ROI the Highest
Ranked Thomson Reuters ROI the Lowest
Thomson Reuters ROI Score by Gender
Male customers rated Thomson Reuters's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Thomson Reuters.
Male
3.5/5
Female
3.3/5
Thomson Reuters ROI Score by Ethnicity
Thomson Reuters's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thomson Reuters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 4.5 | Native American | 4.5 |
Other 3.5 | Other | 3.5 |
Thomson Reuters ROI Score by Age
Thomson Reuters's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Thomson Reuters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.9 | 61-65 | 2.9 |
Thomson Reuters ROI Score by Usage
Thomson Reuters's ROI score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Thomson Reuters ROI Score by Industry
Thomson Reuters's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Thomson Reuters Pricing vs. Competitors
Compared to its competitors, Thomson Reuters's ROI score is rated right above News Corp, and is preceded by S&P Global.
| COMPANY | Pricing Score | |
|---|---|---|
| MarketWatch | 5/5 |
| FactSet | 4/5 |
| Bloomberg | 3.9/5 |
| Owler, Inc. | 3.8/5 |
| S&P Global | 3.6/5 |
| Thomson Reuters | 3.6/5 |
| News Corp | 3.4/5 |
| Dun & Bradstreet | 2.9/5 |
Unlock Thomson Reuters ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's ROI score is rated right above FedEx, and is preceded by Accenture.
Unlock Thomson Reuters ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Thomson Reuters Customer Satisfaction (CSAT)
Thomson Reuters Customer Satisfaction (CSAT) Score
68 / 100
Thomson Reuters has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
26%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thomson Reuters Customer Satisfaction
Thomson Reuters's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Thomson Reuters' Customer Satisfaction.
Ranked Thomson Reuters Customer Satisfaction the Highest
Ranked Thomson Reuters Customer Satisfaction the Lowest
Thomson Reuters Customer Satisfaction Score by Gender
Male customers rated Thomson Reuters's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Thomson Reuters.
69 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 22% |
61 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
Thomson Reuters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
50 / 100
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
32%
CSAT according to Hispanic or Latino
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Native American
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Thomson Reuters' Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thomson Reuters.
58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
28%
Thomson Reuters Customer Satisfaction Score by Age
Thomson Reuters's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Thomson Reuters.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 71% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 40% |
Thomson Reuters Customer Satisfaction Score by Usage
Thomson Reuters's Customer Satisfaction score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Thomson Reuters Customer Satisfaction Score by Industry
Thomson Reuters's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Thomson Reuters Customer Satisfaction Score by Industry",
"text": "Thomson Reuters's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Thomson Reuters's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Thomson Reuters's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Thomson Reuters's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Thomson Reuters's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Thomson Reuters's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Thomson Reuters Customer Satisfaction vs. Competitors
Compared to its competitors, Thomson Reuters's Customer Satisfaction score is rated right above News Corp, and is preceded by S&P Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Owler, Inc. | 100% |
| FactSet | 84% |
| Bloomberg | 76% |
| S&P Global | 70% |
| Thomson Reuters | 68% |
| News Corp | 55% |
| Dun & Bradstreet | 51% |
| MarketWatch | 0% |
Unlock Thomson Reuters Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
Unlock Thomson Reuters Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Thomson Reuters Customer Service
3.5/5
Thomson Reuters has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thomson Reuters' overall Customer Service score rated by its users and customers.
About Thomson Reuters's Customer Service
Address
19 Duncan St, Toronto M5H 3G6 Canada
Website
http://thomsonreuters.com
Phone Number
+1-646-223-4000
Thomson Reuters's Social Links
Quick Insights into Thomson Reuters Customer Service
Thomson Reuters's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Thomson Reuters' Customer Service score.
Ranked Thomson Reuters Customer Service the Highest
Ranked Thomson Reuters Customer Service the Lowest
Thomson Reuters Customer Service Score by Gender
Female customers rated Thomson Reuters's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Thomson Reuters.
Male
3.3/5
Female
3.4/5
Thomson Reuters Customer Service Score by Ethnicity
Thomson Reuters's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thomson Reuters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4.1 | Native American | 4.1 |
Other 3.4 | Other | 3.4 |
Thomson Reuters Customer Service Score by Age
Thomson Reuters's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Thomson Reuters.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3 | 36-40 | 3 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.6 | 51-55 | 3.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.4 | 61-65 | 2.4 |
Thomson Reuters Customer Service Score by Usage
Thomson Reuters's Customer Service score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Thomson Reuters Customer Service Score by Industry
Thomson Reuters's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Thomson Reuters Customer Service vs. Competitors
Compared to its competitors, Thomson Reuters's Customer Service score is rated right above News Corp, and is preceded by S&P Global.
| COMPANY | Customer Service Score | |
|---|---|---|
| MarketWatch | 5/5 |
| FactSet | 4/5 |
| Bloomberg | 4/5 |
| Owler, Inc. | 3.7/5 |
| S&P Global | 3.6/5 |
| Thomson Reuters | 3.5/5 |
| News Corp | 3.3/5 |
| Dun & Bradstreet | 2.9/5 |
Unlock Thomson Reuters Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Customer Service score is rated right above FedEx, and is preceded by Accenture.
Unlock Thomson Reuters Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Thomson Reuters Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Thomson Reuters as an Employer
4.2/5
Thomson Reuters has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Thomson Reuters scored a 7 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Thomson Reuters would recommend the brand to a friend. ENPS measures how likely Thomson Reuters employees would recommend working at Thomson Reuters to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
Global Ranking Snapshot
Thomson Reuters is ranked #227 in the Global Top 100 Brands. It ranks just behind Discovery Communications and just ahead of ViacomCBS.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
225 |  | Hootsuite |  | Irina Novoselsky | Tech |
226 |  | Discovery Communications |  | David Zaslav | Media and Entertainment |
227 | | Thomson Reuters | | Steve Hasker | Business and Consumer Services |
228 |  | ViacomCBS |  | Robert Bakish | Media and Entertainment |
229 |  | Mayo Clinic |  | Dr. Gianrico Farrugia | Health and Wellness |
230 |  | Marketo |  | Steve Lucas | Tech |
231 |  | Under Armour |  | Kevin Plank | Fashion and Beauty |
Business and Consumer Services Ranking Snapshot
Thomson Reuters is ranked #24 in the Business and Consumer Services Industry. It ranks just behind HubSpot and just ahead of Marketo.
