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Thomson Reuters is
Ranked
#24
in
Business and Consumer Services Brands
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Thomson Reuters is ranked #24 in Business and Consumer Services Brands

About Thomson Reuters' Brand

Thomson Reuters is a leading provider of business information services. Their products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news service. Thomson Reuters’s brand is ranked #227 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thomson Reuters. When compared to other organizations within the Business and Consumer Services industry, Thomson Reuters is ranked #24. Among its major competitors, Thomson Reuters is ranked in 3rd place for NPS while S&P Global is 1st, and Bloomberg is 2nd. Overall, Thomson Reuters has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $40.72B

Brand at a Glance

80%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service

Thomson Reuters Ranking

Thomson Reuters NPS

Thomson Reuters's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Thomson Reuters's customers would recommend using the product based on a scale of -100 to 100.

Thomson Reuters Overall NPS

21
NPS
50%Promoters
21%Passives
29%Detractors
Thomson Reuters Overall NPS

Thomson Reuters NPS Trend

-100
-50
0
50
100
Jun 2021
18
Jun 202118
Jul 2021
13
Jul 202113
Aug 2021
21
Aug 202121
Sep 2021
22
Sep 202122
Oct 2021
21
Oct 202121
Nov 2021
21
Nov 202121
Dec 2021
21
Dec 202121
Jan 2022
23
Jan 202223
Feb 2022
19
Feb 202219
Mar 2022
23
Mar 202223
Apr 2022
21
Apr 202221
May 2022
21
May 202221

How Other Brands Compare

Thomson Reuters is ranked third for NPS among its competitors. S&P Global and Bloomberg come in first and second, with FactSet coming in at #4. Among those competitors, it is the second most valued company behind S&P Global.

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Thomson Reuters' Logo
Thomson Reuters
Bloomberg's Logo
Bloomberg
FactSet's Logo
FactSet
S&P Global's Logo
S&P Global
Global Ranking#227#129#860#-
NPS21371440
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$40.72B$1.09B$12.04B$81.66B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Thomson Reuters NPS by Gender

Male customers rated Thomson Reuters's NPS 12 points higher than Female customers.

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Male

23

Thomson Reuters's NPS was rated 23 by Male customers on Comparably.

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54%
Promoters
15%
Passives
31%
Detractors

Female

11

Thomson Reuters's NPS was rated 11 by Female customers on Comparably.

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33%
Promoters
45%
Passives
22%
Detractors

Thomson Reuters NPS by Ethnicity

Thomson Reuters's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
-9
Caucasian-9
Asian or Pacific Islander
17
Asian or Pacific Islander17
Other
0
Other0

Thomson Reuters NPS by Age

Thomson Reuters's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
18-25100%0%0%
Promoters
60%
Passives
20%
Detractors
20%
26-3060%20%20%
Promoters
50%
Passives
33%
Detractors
17%
31-3550%33%17%
Promoters
14%
Passives
29%
Detractors
57%
36-4014%29%57%
Promoters
20%
Passives
20%
Detractors
60%
41-4520%20%60%
Promoters
50%
Passives
33%
Detractors
17%
51-5550%33%17%
Promoters
50%
Passives
25%
Detractors
25%
61-6550%25%25%

Thomson Reuters NPS by Usage

Thomson Reuters's NPS was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
39
Less than 1 Year39
1 to 2 Years
9
1 to 2 Years9
2 to 5 Years
0
2 to 5 Years0
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
-15
Over 10 Years-15

Thomson Reuters NPS vs. Competitors

Compared to its competitors, Thomson Reuters's NPS is rated right above FactSet, and is preceded by Bloomberg.

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Thomson Reuters' Logo
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Thomson Reuters NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Thomson Reuters's NPS is rated right above Accenture (US), and is preceded by FedEx.

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Thomson Reuters Customer Reviews

Out of the 4 Thomson Reuters customer reviews 2 were positive and 2 were constructive. Thomson Reuters customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Their customer support is abysmal. The help pages are not relevant to many issues and often contain incorrect information. Its extremely time consuming to finally receive a callback from someone competent, if the callback even comes. The chat support drops the chat more than successfully finishes.
Review from Male / Other / 41-45
What do you value most about this brand?
well done`beautiful excellent good majestic.
Review from Male / Asian or Pacific Islander / 18-25
What can this brand most improve?
Multiple dealings with company and each time the company, or its subsidiaries, failed to deliver on product contracted for.
Review from Male / Caucasian / 61-65
What do you value most about this brand?
Product value , customer service
Review from Male / Other / 31-35

Thomson Reuters Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Thomson Reuters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
Thomson Reuters Customer Loyalty

Thomson Reuters Customer Loyalty Score by Gender

Male customers rated Thomson Reuters's Customer Loyalty score 9% higher than Female customers.

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Male
89%
Yes
Female
80%
Yes

Thomson Reuters Customer Loyalty Score by Ethnicity

Thomson Reuters's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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63
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
100
out of 100
Other

Thomson Reuters Customer Loyalty Score by Age

Thomson Reuters's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
100%
26-30100%
31-35
85%
31-3585%
36-40
55%
36-4055%
41-45
82%
41-4582%
51-55
85%
51-5585%
61-65
78%
61-6578%

Thomson Reuters Customer Loyalty Score by Usage

Thomson Reuters's Customer Loyalty score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
91%
1 to 2 Years
66%
2 to 5 Years
70%
5 to 10 Years
85%
Over 10 Years
87%

Thomson Reuters Customer Loyalty Score by Industry

Thomson Reuters's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech
100%
Accounting
66%
Architecture and Planning
100%
Banking and Financial Services
78%
Government and Public Policy
70%
Legal
78%

Thomson Reuters Customer Loyalty vs. Competitors

Compared to its competitors, Thomson Reuters's Customer Loyalty score is rated right above Bloomberg, and is preceded by S&P Global.

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Thomson Reuters's Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA92%
Visa87%
T-Mobile83%
Verizon83%
Thomson Reuters80%
Allstate78%
Bloomberg78%
FedEx75%
Accenture (US)70%

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Thomson Reuters Product Quality

3.8/5

Thomson Reuters has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Thomson Reuters Product Information

Thomson Reuters serves markets in the United States. Thomson Reuters supports Web devices and offers products for small and medium sized businesses.

Thomson Reuters’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Thomson Reuters's product the highest. Reviewers from the Accounting industry rated Thomson Reuters the lowest at 2.9.

Website
http://thomsonreuters.com
Company Size
10,000+ Employees

Industry

Business and Consumer Services

Languages Supported

English

Product Type

Law Practice Management Software
Legal Billing Software
Legal Case Management Software
Legal Document Management Software
Legal Calendar Software

Quick Insights into Thomson Reuters Product Quality

Thomson Reuters's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Accounting industry.

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Ranked Thomson Reuters Product Quality the Highest

Banking and Financial Services
4.7
18-25
4.6
Less than 1 Year
4.3

Ranked Thomson Reuters Product Quality the Lowest

Over 10 Years
3.2
41-45
2.9
Accounting
2.9

Thomson Reuters Product Quality Score by Gender

Female customers rated Thomson Reuters's Product Quality score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Thomson Reuters Product Quality Score by Ethnicity

Thomson Reuters's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4.3
Other4.3

Thomson Reuters Product Quality Score by Age

Thomson Reuters's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.6
26-304.6
31-35
4.2
31-354.2
36-40
3.5
36-403.5
41-45
2.9
41-452.9
51-55
3.5
51-553.5
61-65
3.6
61-653.6

Thomson Reuters Product Quality Score by Usage

Thomson Reuters's Product Quality score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.7
2 to 5 Years
3.3
5 to 10 Years
3.3
Over 10 Years
3.2

Thomson Reuters Product Quality Score by Industry

Thomson Reuters's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech
4.3
Accounting
2.9
Architecture and Planning
4.3
Banking and Financial Services
4.7
Government and Public Policy
4.1
Legal
3.6
Healthcare
3

Thomson Reuters Product Quality vs. Competitors

Compared to its competitors, Thomson Reuters's Product Quality score is rated right above FactSet, and is preceded by Owler, Inc..

COMPANYProduct Quality Score
S&P Global4.1/5
Bloomberg4.1/5
Owler, Inc.4/5
Thomson Reuters3.8/5
FactSet3.4/5
News Corp3/5
Dun & Bradstreet3/5
MarketWatchN/A

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Thomson Reuters's Product Quality score is rated right above USAA, and is preceded by FedEx.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
FedEx3.9/5
Thomson Reuters3.8/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.5/5
Allstate3.2/5

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Allstate's Logo

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Thomson Reuters Pricing

Thomson Reuters ROI & Value For Money

3.6/5

Thomson Reuters has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Thomson Reuters Pricing Plans

Thomson Reuters has a pricing structure that accommodates small and medium businesses. Starting from $40/month, Thomson Reuters uses a subscription model and offers the following: ESSENTIAL: $65 per user per month, with Time & Billing and PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Thomson Reuters.

Who Uses Thomson Reuters?

Small Businesses
Medium Businesses

Quick Insights into Thomson Reuters ROI

Thomson Reuters's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.

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Ranked Thomson Reuters ROI the Highest

18-25
4.6
Tech
4.5
Less than 1 Year
4

Ranked Thomson Reuters ROI the Lowest

5 to 10 Years
2.9
41-45
2.6
Accounting
2.4

Thomson Reuters ROI Score by Gender

Female customers rated Thomson Reuters's ROI score 0.4 stars higher than Male customers.

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Male

3.5/5

Female

3.9/5

Thomson Reuters ROI Score by Ethnicity

Thomson Reuters's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
3.9
Other3.9

Thomson Reuters ROI Score by Age

Thomson Reuters's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.6
26-304.6
31-35
4
31-354
36-40
2.7
36-402.7
41-45
2.6
41-452.6
51-55
3.8
51-553.8
61-65
3.5
61-653.5

Thomson Reuters ROI Score by Usage

Thomson Reuters's ROI score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.7
2 to 5 Years
3
5 to 10 Years
2.9
Over 10 Years
3.6

Thomson Reuters ROI Score by Industry

Thomson Reuters's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4.5
Accounting
2.4
Architecture and Planning
4.1
Banking and Financial Services
4.2
Government and Public Policy
4.3
Legal
3.3

Thomson Reuters Pricing vs. Competitors

Compared to its competitors, Thomson Reuters's ROI score is rated right above News Corp, and is preceded by Owler, Inc..

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Thomson Reuters's ROI score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYPricing Score
Visa4.1/5
Bloomberg3.8/5
Thomson Reuters3.6/5
FedEx3.6/5
USAA3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3.1/5

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Thomson Reuters Customer Service

3.6/5

Thomson Reuters has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Thomson Reuters's Customer Service

Address

Toronto M5H 2R2 Canada


Website

http://thomsonreuters.com


Phone Number

+1-646-223-4000

Quick Insights into Thomson Reuters Customer Service

Thomson Reuters's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.

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Ranked Thomson Reuters Customer Service the Highest

18-25
5
Banking and Financial Services
4.7
Less than 1 Year
4.1

Ranked Thomson Reuters Customer Service the Lowest

5 to 10 Years
2.6
41-45
2.4
Accounting
1.9

Thomson Reuters Customer Service Score by Gender

Female customers rated Thomson Reuters's Customer Service score 0.5 stars higher than Male customers.

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Male

3.5/5

Female

4/5

Thomson Reuters Customer Service Score by Ethnicity

Thomson Reuters's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
3.5
Other3.5

Thomson Reuters Customer Service Score by Age

Thomson Reuters's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
5
18-255
26-30
4.6
26-304.6
31-35
4.1
31-354.1
36-40
2.8
36-402.8
41-45
2.4
41-452.4
51-55
3.7
51-553.7
61-65
3.2
61-653.2

Thomson Reuters Customer Service Score by Usage

Thomson Reuters's Customer Service score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.8
2 to 5 Years
3.2
5 to 10 Years
2.6
Over 10 Years
3.3

Thomson Reuters Customer Service Score by Industry

Thomson Reuters's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech
4.7
Accounting
1.9
Architecture and Planning
3.8
Banking and Financial Services
4.7
Government and Public Policy
4.5
Legal
3.4

Thomson Reuters Customer Service vs. Competitors

Compared to its competitors, Thomson Reuters's Customer Service score is rated right above News Corp, and is preceded by FactSet.

COMPANYCustomer Service Score
S&P Global4.1/5
Bloomberg3.9/5
FactSet3.8/5
Thomson Reuters3.6/5
News Corp3.6/5
Owler, Inc.3.5/5
Dun & Bradstreet3/5
MarketWatchN/A

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Thomson Reuters's Customer Service score is rated right above Verizon, and is preceded by FedEx.

COMPANYCustomer Service Score
Visa4.1/5
Bloomberg3.9/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Thomson Reuters3.6/5
Verizon3.6/5
T-Mobile3.4/5
Allstate3.2/5

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Thomson Reuters as an Employer

4.5/5

Thomson Reuters has a 4.5/5 stars for its overall company culture rated by their employees

  Thomson Reuters CEO
top
15%
CEO of Thomson Reuters

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Thomson Reuters scored a 21 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Thomson Reuters would recommend the brand to a friend. ENPS measures how likely Thomson Reuters employees would recommend working at Thomson Reuters to a friend.

Net Promoter Score

21
NPS Score
50%Promoters
21%Passive
29%Detractors

Employee Net Promoter Score

24
eNPS Score
52%Promoters
20%Passive
28%Detractors

Global Ranking Snapshot

Thomson Reuters is ranked #227 in the Global Top 100 Brands. It ranks just behind Discovery Communications and just ahead of ViacomCBS.

RANKCOMPANYCEOINDUSTRY
225
Hootsuite  Hootsuite CEO
Tom Keiser
Tech
226
Discovery Communications  Discovery Communications CEO
David Zaslav
Media and Entertainment
227
Thomson Reuters  Thomson Reuters CEO
Steve Hasker
Business and Consumer Services
228
ViacomCBS  ViacomCBS CEO
Robert Bakish
Media and Entertainment
229
Mayo Clinic  Mayo Clinic CEO
Dr. Gianrico Farrugia
Health and Wellness
230
Marketo  Marketo CEO
Steve Lucas
Tech
231
Under Armour  Under Armour CEO
Kevin Plank
Fashion and Beauty

Business and Consumer Services Ranking Snapshot

Thomson Reuters is ranked #24 in the Business and Consumer Services Industry. It ranks just behind HubSpot and just ahead of Marketo.

RANKCOMPANYLocation
22
Grammarly
San Francisco, CA
23
HubSpot
Cambridge, MA
24
Thomson Reuters
Toronto
25
Marketo
San Mateo, CA
26
GoDaddy
Tempe, AZ
27
Autodesk
San Rafael, CA
28
Red Hat
Raleigh, NC