21
NPS
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Ranked
#24
Business and Consumer Services Brands
Brand Page
Thomson Reuters
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Thomson Reuters is ranked #24 in Business and Consumer Services Brands
Thomson Reuters is ranked #24 in Business and Consumer Services Brands
About Thomson Reuters' Brand
Thomson Reuters is a leading provider of business information services. Their products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news service. Thomson Reuters’s brand is ranked #227 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thomson Reuters. When compared to other organizations within the Business and Consumer Services industry, Thomson Reuters is ranked #24. Among its major competitors, Thomson Reuters is ranked in 3rd place for NPS while S&P Global is 1st, and Bloomberg is 2nd. Overall, Thomson Reuters has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $40.72B
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Thomson Reuters Ranking
- #227 in Global Best Brands
- #24 in Business and Consumer Services
- #3 / 4 of its competitors
Thomson Reuters NPS
Thomson Reuters's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Thomson Reuters's customers would recommend using the product based on a scale of -100 to 100.
Thomson Reuters Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Thomson Reuters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 18 | Jun 2021 | 18 |
Jul 2021 13 | Jul 2021 | 13 |
Aug 2021 21 | Aug 2021 | 21 |
Sep 2021 22 | Sep 2021 | 22 |
Oct 2021 21 | Oct 2021 | 21 |
Nov 2021 21 | Nov 2021 | 21 |
Dec 2021 21 | Dec 2021 | 21 |
Jan 2022 23 | Jan 2022 | 23 |
Feb 2022 19 | Feb 2022 | 19 |
Mar 2022 23 | Mar 2022 | 23 |
Apr 2022 21 | Apr 2022 | 21 |
May 2022 21 | May 2022 | 21 |
How Other Brands Compare
Thomson Reuters is ranked third for NPS among its competitors. S&P Global and Bloomberg come in first and second, with FactSet coming in at #4. Among those competitors, it is the second most valued company behind S&P Global.
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Thomson Reuters |  Bloomberg |  FactSet |  S&P Global | |
| Global Ranking | #227 | #129 | #860 | #- |
| NPS | 21 | 37 | 14 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $40.72B | $1.09B | $12.04B | $81.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thomson Reuters NPS by Gender
Male customers rated Thomson Reuters's NPS 12 points higher than Female customers.
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Male
23
Thomson Reuters's NPS was rated 23 by Male customers on Comparably.
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54%
Promoters
15%
Passives
31%
Detractors
Female
11
Thomson Reuters's NPS was rated 11 by Female customers on Comparably.
Sign Up to learn about Thomson Reuters' NPS Score rated by Female customers on Comparably.
33%
Promoters
45%
Passives
22%
Detractors
Thomson Reuters NPS by Ethnicity
Thomson Reuters's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Other 0 | Other | 0 |
Thomson Reuters NPS by Age
Thomson Reuters's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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Thomson Reuters NPS by Usage
Thomson Reuters's NPS was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 9 | 1 to 2 Years | 9 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -15 | Over 10 Years | -15 |
Thomson Reuters NPS vs. Competitors
Compared to its competitors, Thomson Reuters's NPS is rated right above FactSet, and is preceded by Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
| S&P Global | 40 |
| Bloomberg | 37 |
| Thomson Reuters | 21 |
| FactSet | 14 |
 | News Corp | 13 |
 | Owler, Inc. | 0 |
 | MarketWatch | N/A |
 | Dun & Bradstreet | -20 |
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Thomson Reuters NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Thomson Reuters's NPS is rated right above Accenture (US), and is preceded by FedEx.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 39 |
| Bloomberg | 37 |
 | USAA | 28 |
 | FedEx | 28 |
| Thomson Reuters | 21 |
 | Accenture (US) | 17 |
 | Verizon | 16 |
 | T-Mobile | 14 |
 | Allstate | 7 |
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Thomson Reuters Customer Reviews
Out of the 4 Thomson Reuters customer reviews 2 were positive and 2 were constructive. Thomson Reuters customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Thomson Reuters Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Thomson Reuters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thomson Reuters Customer Loyalty Score by Gender
Male customers rated Thomson Reuters's Customer Loyalty score 9% higher than Female customers.
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Male
89%
Yes
Female
80%
Yes
Thomson Reuters Customer Loyalty Score by Ethnicity
Thomson Reuters's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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63
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
Thomson Reuters Customer Loyalty Score by Age
Thomson Reuters's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 55% | 36-40 | 55% |
41-45 82% | 41-45 | 82% |
51-55 85% | 51-55 | 85% |
61-65 78% | 61-65 | 78% |
Thomson Reuters Customer Loyalty Score by Usage
Thomson Reuters's Customer Loyalty score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Thomson Reuters Customer Loyalty Score by Industry
Thomson Reuters's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Thomson Reuters Customer Loyalty vs. Competitors
Compared to its competitors, Thomson Reuters's Customer Loyalty score is rated right above Bloomberg, and is preceded by S&P Global.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Owler, Inc. | 100% |
| S&P Global | 80% |
| Thomson Reuters | 80% |
| Bloomberg | 78% |
| Dun & Bradstreet | 75% |
| News Corp | 73% |
| FactSet | 67% |
| MarketWatch | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 92% |
| Visa | 87% |
| T-Mobile | 83% |
| Verizon | 83% |
| Thomson Reuters | 80% |
| Allstate | 78% |
| Bloomberg | 78% |
| FedEx | 75% |
| Accenture (US) | 70% |
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Thomson Reuters Product Quality
3.8/5
Thomson Reuters has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Thomson Reuters Product Information
Thomson Reuters serves markets in the United States. Thomson Reuters supports Web devices and offers products for small and medium sized businesses.
Thomson Reuters’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Thomson Reuters's product the highest. Reviewers from the Accounting industry rated Thomson Reuters the lowest at 2.9.
- Website
- http://thomsonreuters.com
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Languages Supported
English
Product Type
Law Practice Management Software
Legal Billing Software
Legal Case Management Software
Legal Document Management Software
Legal Calendar Software
Quick Insights into Thomson Reuters Product Quality
Thomson Reuters's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Accounting industry.
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Ranked Thomson Reuters Product Quality the Highest
Ranked Thomson Reuters Product Quality the Lowest
Thomson Reuters Product Quality Score by Gender
Female customers rated Thomson Reuters's Product Quality score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Thomson Reuters Product Quality Score by Ethnicity
Thomson Reuters's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.3 | Other | 4.3 |
Thomson Reuters Product Quality Score by Age
Thomson Reuters's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.9 | 41-45 | 2.9 |
51-55 3.5 | 51-55 | 3.5 |
61-65 3.6 | 61-65 | 3.6 |
Thomson Reuters Product Quality Score by Usage
Thomson Reuters's Product Quality score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Thomson Reuters Product Quality Score by Industry
Thomson Reuters's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Thomson Reuters Product Quality vs. Competitors
Compared to its competitors, Thomson Reuters's Product Quality score is rated right above FactSet, and is preceded by Owler, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| S&P Global | 4.1/5 |
| Bloomberg | 4.1/5 |
| Owler, Inc. | 4/5 |
| Thomson Reuters | 3.8/5 |
| FactSet | 3.4/5 |
| News Corp | 3/5 |
| Dun & Bradstreet | 3/5 |
| MarketWatch | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Product Quality score is rated right above USAA, and is preceded by FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.2/5 |
| Bloomberg | 4.1/5 |
| FedEx | 3.9/5 |
| Thomson Reuters | 3.8/5 |
| USAA | 3.8/5 |
| Accenture (US) | 3.7/5 |
| Verizon | 3.7/5 |
| T-Mobile | 3.5/5 |
| Allstate | 3.2/5 |
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Thomson Reuters Pricing
Thomson Reuters ROI & Value For Money
3.6/5
Thomson Reuters has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Thomson Reuters Pricing Plans
Thomson Reuters has a pricing structure that accommodates small and medium businesses. Starting from $40/month, Thomson Reuters uses a subscription model and offers the following: ESSENTIAL: $65 per user per month, with Time & Billing and PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Thomson Reuters.
Who Uses Thomson Reuters?
Small Businesses
Medium Businesses
Quick Insights into Thomson Reuters ROI
Thomson Reuters's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Thomson Reuters ROI the Highest
Ranked Thomson Reuters ROI the Lowest
Thomson Reuters ROI Score by Gender
Female customers rated Thomson Reuters's ROI score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
Thomson Reuters ROI Score by Ethnicity
Thomson Reuters's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.9 | Other | 3.9 |
Thomson Reuters ROI Score by Age
Thomson Reuters's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4 | 31-35 | 4 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.6 | 41-45 | 2.6 |
51-55 3.8 | 51-55 | 3.8 |
61-65 3.5 | 61-65 | 3.5 |
Thomson Reuters ROI Score by Usage
Thomson Reuters's ROI score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Thomson Reuters ROI Score by Industry
Thomson Reuters's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Thomson Reuters Pricing vs. Competitors
Compared to its competitors, Thomson Reuters's ROI score is rated right above News Corp, and is preceded by Owler, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| S&P Global | 4/5 |
| Bloomberg | 3.8/5 |
| FactSet | 3.8/5 |
| Owler, Inc. | 3.7/5 |
| Thomson Reuters | 3.6/5 |
| News Corp | 3.5/5 |
| Dun & Bradstreet | 2.8/5 |
| MarketWatch | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's ROI score is rated right above FedEx, and is preceded by Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 4.1/5 |
| Bloomberg | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| FedEx | 3.6/5 |
| USAA | 3.6/5 |
| Verizon | 3.5/5 |
| Accenture (US) | 3.5/5 |
| T-Mobile | 3.3/5 |
| Allstate | 3.1/5 |
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Thomson Reuters Customer Service
3.6/5
Thomson Reuters has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Thomson Reuters's Customer Service
Address
Toronto M5H 2R2 Canada
Website
http://thomsonreuters.com
Phone Number
+1-646-223-4000
Thomson Reuters's Social Links
Quick Insights into Thomson Reuters Customer Service
Thomson Reuters's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Thomson Reuters Customer Service the Highest
Ranked Thomson Reuters Customer Service the Lowest
Thomson Reuters Customer Service Score by Gender
Female customers rated Thomson Reuters's Customer Service score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
Thomson Reuters Customer Service Score by Ethnicity
Thomson Reuters's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
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4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Thomson Reuters Customer Service Score by Age
Thomson Reuters's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
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5
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.4 | 41-45 | 2.4 |
51-55 3.7 | 51-55 | 3.7 |
61-65 3.2 | 61-65 | 3.2 |
Thomson Reuters Customer Service Score by Usage
Thomson Reuters's Customer Service score was rated the highest by customers who have used Thomson Reuters's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Thomson Reuters Customer Service Score by Industry
Thomson Reuters's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Thomson Reuters Customer Service vs. Competitors
Compared to its competitors, Thomson Reuters's Customer Service score is rated right above News Corp, and is preceded by FactSet.
| COMPANY | Customer Service Score | |
|---|---|---|
| S&P Global | 4.1/5 |
| Bloomberg | 3.9/5 |
| FactSet | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| News Corp | 3.6/5 |
| Owler, Inc. | 3.5/5 |
| Dun & Bradstreet | 3/5 |
| MarketWatch | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Thomson Reuters's Customer Service score is rated right above Verizon, and is preceded by FedEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4.1/5 |
| Bloomberg | 3.9/5 |
| Accenture (US) | 3.8/5 |
| USAA | 3.7/5 |
| FedEx | 3.7/5 |
| Thomson Reuters | 3.6/5 |
| Verizon | 3.6/5 |
| T-Mobile | 3.4/5 |
| Allstate | 3.2/5 |
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Thomson Reuters as an Employer
4.5/5
Thomson Reuters has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Thomson Reuters scored a 21 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Thomson Reuters would recommend the brand to a friend. ENPS measures how likely Thomson Reuters employees would recommend working at Thomson Reuters to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Thomson Reuters is ranked #227 in the Global Top 100 Brands. It ranks just behind Discovery Communications and just ahead of ViacomCBS.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
225 |  | Hootsuite |  | Tom Keiser | Tech |
226 |  | Discovery Communications |  | David Zaslav | Media and Entertainment |
227 | | Thomson Reuters | | Steve Hasker | Business and Consumer Services |
228 |  | ViacomCBS |  | Robert Bakish | Media and Entertainment |
229 |  | Mayo Clinic |  | Dr. Gianrico Farrugia | Health and Wellness |
230 |  | Marketo |  | Steve Lucas | Tech |
231 |  | Under Armour |  | Kevin Plank | Fashion and Beauty |
Business and Consumer Services Ranking Snapshot
Thomson Reuters is ranked #24 in the Business and Consumer Services Industry. It ranks just behind HubSpot and just ahead of Marketo.
Popular Brands in the Industry
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