28
NPS
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S&P Global
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About S&P Global's Brand
At S&P Global, we accelerate progress by delivering essential intelligence that unlocks opportunity and fosters growth. For 160 years, our insights and data have helped countries, companies and investors make decisions with conviction. We’re the world’s foremost provider of transparent and independent ratings, benchmarks, analytics, data, research, commentary and ESG solution. Among its major competitors, S&P Global is ranked in 3rd place for NPS while FactSet is 1st, and Euromoney Institutional Investor is 2nd.Their current valuation is $81.66B
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
S&P Global CMO
S&P Global Ranking
- #3 / 4 of its competitors
S&P Global NPS
S&P Global's Net Promoter Score (NPS) is a 28 with 59% Promoters, 10% Passives, and 31% Detractors. Net Promoter Score tracks whether S&P Global's customers would recommend using the product based on a scale of -100 to 100.
S&P Global Overall NPS
| 59% | Promoters |
|---|---|
| 10% | Passives |
| 31% | Detractors |
S&P Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 32 | Apr 2024 | 32 |
May 2024 29 | May 2024 | 29 |
Jun 2024 31 | Jun 2024 | 31 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 30 | May 2025 | 30 |
Jun 2025 30 | Jun 2025 | 30 |
Jul 2025 30 | Jul 2025 | 30 |
Aug 2025 28 | Aug 2025 | 28 |
How Other Brands Compare
S&P Global is ranked third for NPS among its competitors. FactSet and Euromoney Institutional Investor come in first and second, with Thomson Reuters coming in at #4. Among those competitors, it is the third most valued company.
S&P Global |  Thomson Reuters |  FactSet |  Euromoney Institutional Investor | |
| Global Ranking | #- | #227 | #860 | #- |
| NPS | 28 | 7 | 35 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $81.66B | $40.72B | $12.04B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
S&P Global NPS by Gender
Male customers rated S&P Global's NPS 5 points higher than Female customers.
Male
30
S&P Global's NPS was rated 30 by Male customers on Comparably.
61%
Promoters
8%
Passives
31%
Detractors
Female
25
S&P Global's NPS was rated 25 by Female customers on Comparably.
58%
Promoters
9%
Passives
33%
Detractors
S&P Global NPS by Ethnicity
S&P Global's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 26 | Asian or Pacific Islander | 26 |
Other 14 | Other | 14 |
S&P Global NPS by Age
S&P Global's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
S&P Global NPS by Usage
S&P Global's NPS was rated the highest by customers who have used S&P Global's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 8 | Less than 1 Year | 8 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
S&P Global NPS vs. Competitors
Compared to its competitors, S&P Global's NPS is rated right above Thomson Reuters, and is preceded by Euromoney Institutional Investor.
| COMPANY | NPS Score | |
|---|---|---|
| FactSet | 35 |
| Euromoney Institutional Investor | 34 |
| S&P Global | 28 |
| Thomson Reuters | 7 |
S&P Global Customer Reviews
Out of the 7 S&P Global customer reviews 5 were positive and 2 were constructive. S&P Global customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
S&P Global Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of S&P Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
S&P Global Customer Loyalty Score by Gender
Male customers rated S&P Global's Customer Loyalty score 21% higher than Female customers.
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Male
76%
Yes
Female
55%
Yes
S&P Global Customer Loyalty Score by Ethnicity
S&P Global's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of S&P Global.
23
out of 100
Caucasian
89
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
74
out of 100
Other
S&P Global Customer Loyalty Score by Age
S&P Global's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 61% | 26-30 | 61% |
31-35 51% | 31-35 | 51% |
36-40 82% | 36-40 | 82% |
41-45 100% | 41-45 | 100% |
46-50 40% | 46-50 | 40% |
S&P Global Customer Loyalty Score by Usage
S&P Global's Customer Loyalty score was rated the highest by customers who have used S&P Global's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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S&P Global Customer Loyalty Score by Industry
S&P Global's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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S&P Global Customer Loyalty vs. Competitors
Compared to its competitors, S&P Global's Customer Loyalty score is rated right above Euromoney Institutional Investor, and is preceded by FactSet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thomson Reuters | 80% |
| FactSet | 72% |
| S&P Global | 69% |
| Euromoney Institutional Investor | 55% |
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S&P Global Product Quality
3.7/5
S&P Global has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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S&P Global Product Information
S&P Global’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated S&P Global's product the highest. Reviewers from the Accounting industry rated S&P Global the lowest at 3.7.
- Website
- http://www.spglobal.com/
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into S&P Global Product Quality
S&P Global's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked S&P Global Product Quality the Highest
Ranked S&P Global Product Quality the Lowest
S&P Global Product Quality Score by Gender
Male customers rated S&P Global's Product Quality score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
S&P Global Product Quality Score by Ethnicity
S&P Global's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.6 | Other | 3.6 |
S&P Global Product Quality Score by Age
S&P Global's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 5 | 41-45 | 5 |
46-50 2.6 | 46-50 | 2.6 |
S&P Global Product Quality Score by Usage
S&P Global's Product Quality score was rated the highest by customers who have used S&P Global's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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S&P Global Product Quality Score by Industry
S&P Global's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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S&P Global Product Quality vs. Competitors
Compared to its competitors, S&P Global's Product Quality score is rated right above Thomson Reuters, and is preceded by Euromoney Institutional Investor.
| COMPANY | Product Quality Score | |
|---|---|---|
| FactSet | 3.7/5 |
| Euromoney Institutional Investor | 3.7/5 |
| S&P Global | 3.7/5 |
| Thomson Reuters | 3.7/5 |
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S&P Global Pricing
S&P Global ROI & Value For Money
3.6/5
S&P Global has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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S&P Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from S&P Global.
Quick Insights into S&P Global ROI
S&P Global's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked S&P Global ROI the Highest
Ranked S&P Global ROI the Lowest
S&P Global ROI Score by Gender
Female customers rated S&P Global's ROI score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
S&P Global ROI Score by Ethnicity
S&P Global's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.5 | Other | 3.5 |
S&P Global ROI Score by Age
S&P Global's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.8 | 41-45 | 4.8 |
46-50 2 | 46-50 | 2 |
S&P Global ROI Score by Usage
S&P Global's ROI score was rated the highest by customers who have used S&P Global's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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S&P Global ROI Score by Industry
S&P Global's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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S&P Global Pricing vs. Competitors
Compared to its competitors, S&P Global's ROI score is rated right above Thomson Reuters, and is preceded by FactSet.
| COMPANY | Pricing Score | |
|---|---|---|
| Euromoney Institutional Investor | 4.2/5 |
| FactSet | 4/5 |
| S&P Global | 3.6/5 |
| Thomson Reuters | 3.6/5 |
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S&P Global Customer Satisfaction (CSAT)
S&P Global Customer Satisfaction (CSAT) Score
70 / 100
S&P Global has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
11%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into S&P Global Customer Satisfaction
S&P Global's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked S&P Global Customer Satisfaction the Highest
Ranked S&P Global Customer Satisfaction the Lowest
S&P Global Customer Satisfaction Score by Gender
Male customers rated S&P Global's Customer Satisfaction score 7 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 4% |
63 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 10% |
S&P Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
S&P Global's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
S&P Global's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
S&P Global's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
8%
CSAT according to Other
S&P Global's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
S&P Global Customer Satisfaction Score by Age
S&P Global's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 70% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 46-50 | 33% |
S&P Global Customer Satisfaction Score by Usage
S&P Global's Customer Satisfaction score was rated the highest by customers who have used S&P Global's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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S&P Global Customer Satisfaction Score by Industry
S&P Global's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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}S&P Global Customer Satisfaction vs. Competitors
Compared to its competitors, S&P Global's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by FactSet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Euromoney Institutional Investor | 100% |
| FactSet | 84% |
| S&P Global | 70% |
| Thomson Reuters | 68% |
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S&P Global Customer Service
3.6/5
S&P Global has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About S&P Global's Customer Service
Address
55 Water St, 10041
Website
http://www.spglobal.com/
Phone Number
(877) 863-1306
S&P Global's Social Links
Quick Insights into S&P Global Customer Service
S&P Global's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked S&P Global Customer Service the Highest
Ranked S&P Global Customer Service the Lowest
S&P Global Customer Service Score by Gender
Female customers rated S&P Global's Customer Service score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
S&P Global Customer Service Score by Ethnicity
S&P Global's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3 | Other | 3 |
S&P Global Customer Service Score by Age
S&P Global's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3 | 31-35 | 3 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.5 | 46-50 | 2.5 |
S&P Global Customer Service Score by Usage
S&P Global's Customer Service score was rated the highest by customers who have used S&P Global's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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S&P Global Customer Service Score by Industry
S&P Global's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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S&P Global Customer Service vs. Competitors
Compared to its competitors, S&P Global's Customer Service score is rated right above Thomson Reuters, and is preceded by FactSet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Euromoney Institutional Investor | 4.2/5 |
| FactSet | 4/5 |
| S&P Global | 3.6/5 |
| Thomson Reuters | 3.5/5 |
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S&P Global as an Employer
4.3/5
S&P Global has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
S&P Global scored a 28 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of S&P Global would recommend the brand to a friend. ENPS measures how likely S&P Global employees would recommend working at S&P Global to a friend.
Net Promoter Score
28
NPS Score
| 59% | Promoters |
|---|---|
| 10% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
