35
NPS
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FactSet is ranked #284 in Tech Brands
FactSet is ranked #284 in Tech Brands
About FactSet's Brand
FactSet is a provider of financial data and analytic applications for investment management and banking professionals. FactSet’s brand is ranked #860 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of FactSet. When compared to other organizations within the Tech industry, FactSet is ranked #284. Among its major competitors, FactSet is ranked in 2nd place for NPS while Numerix is 1st, and Bloomberg is 3rd.Their current market cap is $12.04B
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
FactSet Ranking
- #284 in Tech
- #1 / 4 of its competitors
FactSet NPS
FactSet's Net Promoter Score (NPS) is a 35 with 55% Promoters, 25% Passives, and 20% Detractors. Net Promoter Score tracks whether FactSet's customers would recommend using the product based on a scale of -100 to 100.
FactSet Overall NPS
| 55% | Promoters |
|---|---|
| 25% | Passives |
| 20% | Detractors |
FactSet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 34 | Nov 2023 | 34 |
Dec 2023 35 | Dec 2023 | 35 |
Jan 2024 34 | Jan 2024 | 34 |
May 2024 35 | May 2024 | 35 |
Jun 2024 36 | Jun 2024 | 36 |
Dec 2024 35 | Dec 2024 | 35 |
Mar 2025 37 | Mar 2025 | 37 |
Jun 2025 34 | Jun 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
Nov 2025 34 | Nov 2025 | 34 |
Dec 2025 34 | Dec 2025 | 34 |
How Other Brands Compare
FactSet is ranked first for NPS among its competitors. Bloomberg and S&P Global come in second and third, with Thomson Reuters coming in at #4. Among those competitors, it is the third most valued company behind S&P Global.
 FactSet |  Bloomberg |  Thomson Reuters |  S&P Global | |
| Global Ranking | #860 | #129 | #227 | #- |
| NPS | 35 | 31 | 7 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $12.04B | $1.09B | $40.72B | $81.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FactSet NPS by Gender
Female customers rated FactSet's NPS 15 points higher than Male customers.
Male
27
FactSet's NPS was rated 27 by Male customers on Comparably.
40%
Promoters
47%
Passives
13%
Detractors
Female
42
FactSet's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
FactSet NPS by Ethnicity
FactSet's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 29 | Caucasian | 29 |
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
FactSet NPS by Age
FactSet's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
FactSet NPS by Usage
FactSet's NPS was rated the highest by customers who have used FactSet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
FactSet NPS vs. Competitors
Compared to its competitors, FactSet's NPS is rated right above Bloomberg, and is preceded by Numerix.
| COMPANY | NPS Score | |
|---|---|---|
 | Numerix | 100 |
| FactSet | 35 |
| Bloomberg | 31 |
| S&P Global | 28 |
 | Raymond James | 27 |
 | PitchBook | 14 |
| Thomson Reuters | 7 |
 | Data Axle | -11 |
FactSet Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of FactSet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FactSet Customer Loyalty Score by Gender
Female customers rated FactSet's Customer Loyalty score 35% higher than Male customers.
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Male
52%
Yes
Female
87%
Yes
FactSet Customer Loyalty Score by Ethnicity
FactSet's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FactSet.
61
out of 100
Caucasian
82
out of 100
African American/Black
FactSet Customer Loyalty Score by Age
FactSet's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 78% | 26-30 | 78% |
31-35 40% | 31-35 | 40% |
36-40 78% | 36-40 | 78% |
FactSet Customer Loyalty Score by Usage
FactSet's Customer Loyalty score was rated the highest by customers who have used FactSet's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FactSet Customer Loyalty Score by Industry
FactSet's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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FactSet Customer Loyalty vs. Competitors
Compared to its competitors, FactSet's Customer Loyalty score is rated right above PitchBook, and is preceded by Data Axle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Numerix | 100% |
| Thomson Reuters | 80% |
| Raymond James | 78% |
| Bloomberg | 77% |
| Data Axle | 73% |
| FactSet | 72% |
| PitchBook | 72% |
| S&P Global | 69% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, FactSet's Customer Loyalty score is rated right below Peloton.
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FactSet Product Quality
3.7/5
FactSet has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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FactSet Product Information
FactSet’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FactSet's product the highest. Reviewers from the Banking and Financial Services industry rated FactSet the lowest at 3.3.
- Website
- www.factset.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
FinTech
SaaS
Quick Insights into FactSet Product Quality
FactSet's Product Quality score was rated highest by customers who have used FactSet's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked FactSet Product Quality the Highest
Ranked FactSet Product Quality the Lowest
FactSet Product Quality Score by Gender
Female customers rated FactSet's Product Quality score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
FactSet Product Quality Score by Ethnicity
FactSet's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
FactSet Product Quality Score by Age
FactSet's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 4.2 | 36-40 | 4.2 |
FactSet Product Quality Score by Usage
FactSet's Product Quality score was rated the highest by customers who have used FactSet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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FactSet Product Quality Score by Industry
FactSet's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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FactSet Product Quality vs. Competitors
Compared to its competitors, FactSet's Product Quality score is rated right above S&P Global, and is preceded by Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Numerix | 4/5 |
| Bloomberg | 4/5 |
| FactSet | 3.7/5 |
| S&P Global | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Raymond James | 3.7/5 |
| PitchBook | 3.6/5 |
| Data Axle | 3.2/5 |
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Product Quality for Other Tech Brands
In the Tech industry, FactSet's Product Quality score is rated right below ROBLOX.
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FactSet Pricing
FactSet ROI & Value For Money
4/5
FactSet has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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FactSet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from FactSet.
Quick Insights into FactSet ROI
FactSet's ROI score was rated highest by customers who have used FactSet's products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
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Ranked FactSet ROI the Highest
Ranked FactSet ROI the Lowest
FactSet ROI Score by Gender
Female customers rated FactSet's ROI score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
FactSet ROI Score by Ethnicity
FactSet's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
FactSet ROI Score by Age
FactSet's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.9 | 36-40 | 3.9 |
FactSet ROI Score by Usage
FactSet's ROI score was rated the highest by customers who have used FactSet's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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FactSet ROI Score by Industry
FactSet's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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FactSet Pricing vs. Competitors
Compared to its competitors, FactSet's ROI score is rated right above Bloomberg, and is preceded by Numerix.
| COMPANY | Pricing Score | |
|---|---|---|
| Numerix | 4/5 |
| FactSet | 4/5 |
| Bloomberg | 3.9/5 |
| Raymond James | 3.7/5 |
| S&P Global | 3.6/5 |
| PitchBook | 3.6/5 |
| Thomson Reuters | 3.6/5 |
| Data Axle | 2.9/5 |
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ROI for Other Tech Brands
In the Tech industry, FactSet's ROI score is rated right above Peloton, and is preceded by Nintendo.
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FactSet Customer Satisfaction (CSAT)
FactSet Customer Satisfaction (CSAT) Score
84 / 100
FactSet has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FactSet Customer Satisfaction
FactSet's Customer Satisfaction score was rated highest by customers who have used FactSet's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked FactSet Customer Satisfaction the Highest
Ranked FactSet Customer Satisfaction the Lowest
FactSet Customer Satisfaction Score by Gender
Female customers rated FactSet's Customer Satisfaction score 27 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FactSet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FactSet's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
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86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
FactSet's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
FactSet Customer Satisfaction Score by Age
FactSet's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 36-40 | 100% |
FactSet Customer Satisfaction Score by Usage
FactSet's Customer Satisfaction score was rated the highest by customers who have used FactSet's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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FactSet Customer Satisfaction Score by Industry
FactSet's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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}FactSet Customer Satisfaction vs. Competitors
Compared to its competitors, FactSet's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Numerix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Numerix | 100% |
| FactSet | 84% |
| Bloomberg | 76% |
| S&P Global | 70% |
| Thomson Reuters | 68% |
| Raymond James | 67% |
| PitchBook | 67% |
| Data Axle | 59% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, FactSet's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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FactSet Customer Service
4/5
FactSet has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About FactSet's Customer Service
Address
601 Merritt 7 3rd Floor, Norwalk, CT 06851
Website
www.factset.com
Quick Insights into FactSet Customer Service
FactSet's Customer Service score was rated highest by customers who have used FactSet's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked FactSet Customer Service the Highest
Ranked FactSet Customer Service the Lowest
FactSet Customer Service Score by Gender
Female customers rated FactSet's Customer Service score 0.6 stars higher than Male customers.
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Male
3.4/5
Female
4/5
FactSet Customer Service Score by Ethnicity
FactSet's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
FactSet Customer Service Score by Age
FactSet's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2 | 31-35 | 2 |
36-40 3.7 | 36-40 | 3.7 |
FactSet Customer Service Score by Usage
FactSet's Customer Service score was rated the highest by customers who have used FactSet's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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FactSet Customer Service Score by Industry
FactSet's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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FactSet Customer Service vs. Competitors
Compared to its competitors, FactSet's Customer Service score is rated right above Bloomberg, and is preceded by Numerix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Numerix | 4/5 |
| FactSet | 4/5 |
| Bloomberg | 4/5 |
| Raymond James | 3.8/5 |
| PitchBook | 3.7/5 |
| S&P Global | 3.6/5 |
| Thomson Reuters | 3.5/5 |
| Data Axle | 3.4/5 |
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Customer Service for Other Tech Brands
In the Tech industry, FactSet's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
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FactSet as an Employer
4.3/5
FactSet has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FactSet scored a 35 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of FactSet would recommend the brand to a friend. ENPS measures how likely FactSet employees would recommend working at FactSet to a friend.
Net Promoter Score
35
NPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
FactSet is ranked #860 in the Global Top 100 Brands. It ranks just behind TaskUs and just ahead of Pendo.
Tech Ranking Snapshot
FactSet is ranked #284 in the Tech Industry. It ranks just behind Sisense and just ahead of Pendo.
| RANK | COMPANY | Location | |
|---|---|---|---|
282 |  | Tenneco | Lake Forest, IL |
283 |  | Sisense | New York City, NY |
284 | | FactSet | Norwalk, CT |
285 |  | Pendo | Raleigh, NC |
286 |  | Volvo Trucks | |
287 |  | Cloudflare | San Francisco, CA |
288 |  | World Wide Technology | Saint Louis, MO |
