100
NPS
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Numerix
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About Numerix's Brand
Numerix is the leading independent analytics provider of valuation and risk management for derivatives and structured product portfolios. Among its major competitors, Numerix is ranked in 1st place for NPS while FactSet is 2nd, and IdentityMind Global is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Numerix Ranking
- #1 / 4 of its competitors
Numerix NPS
Numerix's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Numerix's customers would recommend using the product based on a scale of -100 to 100.
Numerix Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Numerix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
How Other Brands Compare
Numerix is ranked first for NPS among its competitors. FactSet and IdentityMind Global come in second and third, with FINCAD coming in at #4.
Numerix |  FactSet |  IdentityMind Global |  FINCAD | |
| Global Ranking | #- | #860 | #- | #- |
| NPS | 100 | 35 | - | - |
| Valuation Updated every 24 hours for public companies | - | $12.04B | $55.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Numerix NPS vs. Competitors
Compared to its competitors, Numerix's NPS is rated right above FactSet.
| COMPANY | NPS Score | |
|---|---|---|
| Numerix | 100 |
| FactSet | 35 |
| IdentityMind Global | N/A |
| FINCAD | N/A |
Numerix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Numerix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Numerix Customer Loyalty vs. Competitors
Compared to its competitors, Numerix's Customer Loyalty score is rated right above FactSet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Numerix | 100% |
| FactSet | 72% |
| IdentityMind Global | N/A |
| FINCAD | N/A |
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Numerix Product Quality
4/5
Numerix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Numerix Product Information
Numerix’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.numerix.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Numerix Product Quality vs. Competitors
Compared to its competitors, Numerix's Product Quality score is rated right above FactSet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Numerix | 4/5 |
| FactSet | 3.7/5 |
| IdentityMind Global | N/A |
| FINCAD | N/A |
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Numerix Pricing
Numerix ROI & Value For Money
4/5
Numerix has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Numerix Pricing vs. Competitors
Compared to its competitors, Numerix's ROI score is rated right above FactSet.
| COMPANY | Pricing Score | |
|---|---|---|
| Numerix | 4/5 |
| FactSet | 4/5 |
| IdentityMind Global | N/A |
| FINCAD | N/A |
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Numerix Customer Satisfaction (CSAT)
Numerix Customer Satisfaction (CSAT) Score
100 / 100
Numerix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Numerix Customer Satisfaction vs. Competitors
Compared to its competitors, Numerix's Customer Satisfaction score is rated right above FactSet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Numerix | 100% |
| FactSet | 84% |
| IdentityMind Global | 0% |
| FINCAD | 0% |
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Numerix Customer Service
4/5
Numerix has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Numerix's Customer Service
Address
99 Park Avenue,, 5th FL, New York City, NY
Website
http://www.numerix.com
Phone Number
12123026934
Numerix Customer Service vs. Competitors
Compared to its competitors, Numerix's Customer Service score is rated right above FactSet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Numerix | 4/5 |
| FactSet | 4/5 |
| IdentityMind Global | N/A |
| FINCAD | N/A |
Unlock Numerix Customer Service vs. Competitors Data
VS
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Numerix as an Employer
3.8/5
Numerix has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Numerix scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Numerix would recommend the brand to a friend. ENPS measures how likely Numerix employees would recommend working at Numerix to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
