18
NPS
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Ranked
#41
Automotive and Transportation Brands
Brand Page
Tenneco
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Tenneco is ranked #41 in Automotive and Transportation Brands
Tenneco is ranked #41 in Automotive and Transportation Brands
About Tenneco's Brand
Tenneco Inc. (NYSE: TEN) is one of the world's leading designers, manufacturers and distributors of clean air and ride performance.......... Tenneco’s brand is ranked #849 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Tenneco. When compared to other organizations within the Automotive and Transportation industry, Tenneco is ranked #41. Among its major competitors, Tenneco is ranked in 4th place for NPS while Walker is 1st, and Federal Mogul Corporation is 2nd.Their current market cap is $652.19M
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Tenneco Ranking
- #849 in Global Best Brands
- #41 in Automotive and Transportation
- #3 / 4 of its competitors
Tenneco NPS
Tenneco's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Tenneco's customers would recommend using the product based on a scale of -100 to 100.
Tenneco Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
Tenneco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 17 | Nov 2023 | 17 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 22 | Feb 2024 | 22 |
Jun 2024 24 | Jun 2024 | 24 |
Aug 2024 19 | Aug 2024 | 19 |
Nov 2024 18 | Nov 2024 | 18 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 18 | Mar 2025 | 18 |
May 2025 17 | May 2025 | 17 |
Jun 2025 15 | Jun 2025 | 15 |
Sep 2025 16 | Sep 2025 | 16 |
Nov 2025 18 | Nov 2025 | 18 |
How Other Brands Compare
Tenneco is ranked third for NPS among its competitors. Walker and Faurecia come in first and second, with Aam coming in at #4. Among those competitors, it is the lowest valued company behind Aam.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tenneco NPS by Gender
Tenneco's NPS was rated 0 by Male customers on Comparably.
Male
0
Tenneco's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Tenneco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tenneco NPS by Ethnicity
Tenneco's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 33 | Other | 33 |
Tenneco NPS by Age
Tenneco's NPS was rated 75 points by customers ages 26-30 on Comparably.
Tenneco NPS by Usage
Tenneco's NPS was rated the highest by customers who have used Tenneco's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
Tenneco NPS vs. Competitors
Compared to its competitors, Tenneco's NPS is rated right above FleetPride, and is preceded by Faurecia.
| COMPANY | NPS Score | |
|---|---|---|
 | Walker | 100 |
 | Federal Mogul Corporation | 33 |
 | Faurecia | 24 |
| Tenneco | 18 |
 | FleetPride | 6 |
 | Aam | -25 |
Tenneco Customer Reviews
Out of the 5 Tenneco customer reviews 3 were positive and 2 were constructive. Tenneco customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tenneco Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Tenneco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tenneco Customer Loyalty Score by Gender
Tenneco's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Tenneco Customer Loyalty Score by Ethnicity
Tenneco's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tenneco.
64
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Tenneco Customer Loyalty Score by Age
Tenneco's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
Tenneco Customer Loyalty Score by Usage
Tenneco's Customer Loyalty score was rated the highest by customers who have used Tenneco's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Tenneco Customer Loyalty Score by Industry
Tenneco's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tenneco Customer Loyalty vs. Competitors
Compared to its competitors, Tenneco's Customer Loyalty score is rated right above FleetPride, and is preceded by Aam.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Walker | 100% |
| Federal Mogul Corporation | 100% |
| Faurecia | 73% |
| Aam | 72% |
| Tenneco | 70% |
| FleetPride | 69% |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Tenneco's Customer Loyalty score is rated right below FedEx.
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Tenneco Product Quality
3.7/5
Tenneco has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Tenneco Product Information
Tenneco’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tenneco's product the highest. Reviewers from the Automotive and Transportation industry rated Tenneco the lowest at 3.1.
- Website
- http://www.tenneco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Productivity
Travel
Quick Insights into Tenneco Product Quality
Tenneco's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Tenneco Product Quality the Highest
Ranked Tenneco Product Quality the Lowest
Tenneco Product Quality Score by Gender
Tenneco's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Tenneco Product Quality Score by Ethnicity
Tenneco's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.3 | Other | 4.3 |
Tenneco Product Quality Score by Age
Tenneco's Product Quality score was rated 4.7 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
Tenneco Product Quality Score by Usage
Tenneco's Product Quality score was rated the highest by customers who have used Tenneco's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tenneco Product Quality Score by Industry
Tenneco's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tenneco Product Quality vs. Competitors
Compared to its competitors, Tenneco's Product Quality score is rated right above Aam, and is preceded by Faurecia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Walker | 4/5 |
| Federal Mogul Corporation | 4/5 |
| Faurecia | 3.7/5 |
| Tenneco | 3.7/5 |
| Aam | 3.2/5 |
| FleetPride | 3.2/5 |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Tenneco's Product Quality score is rated right above FedEx, and is preceded by Audi.
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Tenneco Pricing
Tenneco ROI & Value For Money
3.8/5
Tenneco has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tenneco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Tenneco.
Quick Insights into Tenneco ROI
Tenneco's ROI score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Tenneco ROI the Highest
Ranked Tenneco ROI the Lowest
Tenneco ROI Score by Gender
Tenneco's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Tenneco ROI Score by Ethnicity
Tenneco's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
Tenneco ROI Score by Age
Tenneco's ROI score was rated 4.6 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Tenneco ROI Score by Usage
Tenneco's ROI score was rated the highest by customers who have used Tenneco's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tenneco ROI Score by Industry
Tenneco's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tenneco Pricing vs. Competitors
Compared to its competitors, Tenneco's ROI score is rated right above Faurecia, and is preceded by Federal Mogul Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Federal Mogul Corporation | 4/5 |
| Tenneco | 3.8/5 |
| Faurecia | 3.7/5 |
| FleetPride | 3.5/5 |
| Aam | 3.2/5 |
| Walker | 2.5/5 |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Tenneco's ROI score is rated right above Audi, and is preceded by Tesla.
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Tenneco Customer Satisfaction (CSAT)
Tenneco Customer Satisfaction (CSAT) Score
72 / 100
Tenneco has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tenneco Customer Satisfaction
Tenneco's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Tenneco Customer Satisfaction the Highest
Ranked Tenneco Customer Satisfaction the Lowest
Tenneco Customer Satisfaction Score by Gender
Tenneco's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Tenneco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tenneco's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Tenneco's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tenneco Customer Satisfaction Score by Age
Tenneco's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Tenneco Customer Satisfaction Score by Usage
Tenneco's Customer Satisfaction score was rated 75 points by customers who have used Tenneco's products/services for Less than 1 Year.
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Tenneco Customer Satisfaction Score by Industry
Tenneco's Customer Satisfaction score was rated 60 points by Automotive and Transportation industry customers.
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}Tenneco Customer Satisfaction vs. Competitors
Compared to its competitors, Tenneco's Customer Satisfaction score is rated right above Faurecia, and is preceded by Federal Mogul Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Walker | 100% |
| Federal Mogul Corporation | 100% |
| Tenneco | 72% |
| Faurecia | 68% |
| FleetPride | 62% |
| Aam | 50% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Tenneco's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.
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Tenneco Customer Service
3.9/5
Tenneco has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tenneco's Customer Service
Address
Lake Forest, IL
Website
http://www.tenneco.com
Phone Number
(847) 482-5000
Quick Insights into Tenneco Customer Service
Tenneco's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Tenneco Customer Service the Highest
Ranked Tenneco Customer Service the Lowest
Tenneco Customer Service Score by Gender
Tenneco's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Tenneco Customer Service Score by Ethnicity
Tenneco's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
Tenneco Customer Service Score by Age
Tenneco's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Tenneco Customer Service Score by Usage
Tenneco's Customer Service score was rated the highest by customers who have used Tenneco's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Tenneco Customer Service Score by Industry
Tenneco's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tenneco Customer Service vs. Competitors
Compared to its competitors, Tenneco's Customer Service score is rated right above FleetPride, and is preceded by Federal Mogul Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Federal Mogul Corporation | 4/5 |
| Tenneco | 3.9/5 |
| FleetPride | 3.8/5 |
| Faurecia | 3.7/5 |
| Aam | 3/5 |
| Walker | 2.5/5 |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Tenneco's Customer Service score is rated right above BMW Group, and is preceded by Honda.
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Tenneco as an Employer
2.5/5
Tenneco has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Tenneco scored a 18 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Tenneco would recommend the brand to a friend. ENPS measures how likely Tenneco employees would recommend working at Tenneco to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 26% | Promoters |
|---|---|
| 22% | Passive |
| 52% | Detractors |
Global Ranking Snapshot
Tenneco is ranked #849 in the Global Top 100 Brands. It ranks just behind PVH and just ahead of Coca-Cola Enterprises.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
847 |  | Entergy |  | Leo Denault | Energy and Manufacturing |
848 |  | PVH |  | Stefan Larsson | Fashion and Beauty |
849 | | Tenneco | | Brian Kesseler | Automotive and Transportation |
850 |  | Coca-Cola Enterprises |  | John Brock | Food and Beverages |
851 |  | Golden Hippo |  | Mark Clemens | Business and Consumer Services |
852 |  | Peter Piper Pizza |  | Charles Bruce | Food and Beverages |
853 |  | Sisense |  | Ariel Katz | Tech |
Automotive and Transportation Ranking Snapshot
Tenneco is ranked #41 in the Automotive and Transportation Industry. It ranks just behind Faurecia and just ahead of Rivian.
| RANK | COMPANY | Location | |
|---|---|---|---|
39 |  | Tata Motors Ltd | |
40 | | Faurecia | |
41 | | Tenneco | Lake Forest, IL |
42 |  | Rivian | Irvine, CA |
43 |  | Grab | Singapore |
44 |  | Volvo Trucks | |
45 |  | NFI Industries | Camden, NJ |
