24
NPS
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Ranked
#40
Automotive and Transportation Brands
Brand Page
Faurecia
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Faurecia is ranked #40 in Automotive and Transportation Brands
Faurecia is ranked #40 in Automotive and Transportation Brands
About Faurecia's Brand
Faurecia is an automotive industry. Faurecia’s brand is ranked #846 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Faurecia. When compared to other organizations within the Automotive and Transportation industry, Faurecia is ranked #40. Among its major competitors, Faurecia is ranked in 2nd place for NPS while Lear Corporation is 1st, and Tenneco is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Faurecia Ranking
- #40 in Automotive and Transportation
- #2 / 4 of its competitors
Faurecia NPS
Faurecia's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether Faurecia's customers would recommend using the product based on a scale of -100 to 100.
Faurecia Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
Faurecia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 32 | Jan 2024 | 32 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 32 | Apr 2024 | 32 |
May 2024 29 | May 2024 | 29 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 27 | Sep 2024 | 27 |
Oct 2024 25 | Oct 2024 | 25 |
Jan 2025 23 | Jan 2025 | 23 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 22 | May 2025 | 22 |
How Other Brands Compare
Faurecia is ranked second for NPS among its competitors. Lear Corporation and Tenneco come in first and third, with Visteon Corporation coming in at #4.
Faurecia |  Lear Corporation |  Tenneco |  Visteon Corporation | |
| Global Ranking | #846 | #537 | #849 | #- |
| NPS | 24 | 27 | 18 | -1 |
| Valuation Updated every 24 hours for public companies | - | $7.74B | $652.19M | $3.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Faurecia NPS by Gender
Female customers rated Faurecia's NPS 76 points higher than Male customers.
Male
-9
Faurecia's NPS was rated -9 by Male customers on Comparably.
36%
Promoters
19%
Passives
45%
Detractors
Female
67
Faurecia's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Faurecia NPS by Ethnicity
Faurecia's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Faurecia NPS by Age
Faurecia's NPS was rated -75 points by customers ages 41-45 on Comparably.
Faurecia NPS by Usage
Faurecia's NPS was rated the highest by customers who have used Faurecia's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Faurecia NPS vs. Competitors
Compared to its competitors, Faurecia's NPS is rated right above Tenneco, and is preceded by Lear Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Lear Corporation | 27 |
| Faurecia | 24 |
| Tenneco | 18 |
 | Yanfeng Automotive Interiors | 0 |
 | Gestamp Automocion | 0 |
| Visteon Corporation | -1 |
Faurecia Customer Reviews
Out of the 4 Faurecia customer reviews 1 was positive and 3 were constructive. Faurecia customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Faurecia Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Faurecia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Faurecia Customer Loyalty Score by Gender
Female customers rated Faurecia's Customer Loyalty score 25% higher than Male customers.
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Male
75%
Yes
Female
100%
Yes
Faurecia Customer Loyalty Score by Ethnicity
Faurecia's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Faurecia.
70
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Faurecia Customer Loyalty Score by Age
Faurecia's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Faurecia Customer Loyalty Score by Usage
Faurecia's Customer Loyalty score was rated the highest by customers who have used Faurecia's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Faurecia Customer Loyalty Score by Industry
Faurecia's Customer Loyalty score was rated 74% by Automotive and Transportation industry customers.
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Faurecia Customer Loyalty vs. Competitors
Compared to its competitors, Faurecia's Customer Loyalty score is rated right above Tenneco, and is preceded by Lear Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lear Corporation | 83% |
| Faurecia | 73% |
| Tenneco | 70% |
| Yanfeng Automotive Interiors | 69% |
| Visteon Corporation | 64% |
| Gestamp Automocion | 10% |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Faurecia's Customer Loyalty score is rated right below FedEx.
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Faurecia Product Quality
3.7/5
Faurecia has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Faurecia Product Information
Faurecia’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Faurecia's product the highest.
- Website
- http://www.faurecia.com/en
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into Faurecia Product Quality
Faurecia's Product Quality score was rated highest by customers who have used Faurecia's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Faurecia Product Quality the Highest
Ranked Faurecia Product Quality the Lowest
Faurecia Product Quality Score by Gender
Female customers rated Faurecia's Product Quality score 0.5 stars higher than Male customers.
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Male
3.8/5
Female
4.3/5
Faurecia Product Quality Score by Ethnicity
Faurecia's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Faurecia Product Quality Score by Age
Faurecia's Product Quality score was rated 2.7 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
Faurecia Product Quality Score by Usage
Faurecia's Product Quality score was rated the highest by customers who have used Faurecia's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Faurecia Product Quality Score by Industry
Faurecia's Product Quality score was rated 3.4 stars by Automotive and Transportation industry customers.
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Faurecia Product Quality vs. Competitors
Compared to its competitors, Faurecia's Product Quality score is rated right above Tenneco, and is preceded by Gestamp Automocion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Gestamp Automocion | 4/5 |
| Faurecia | 3.7/5 |
| Tenneco | 3.7/5 |
| Visteon Corporation | 3.3/5 |
| Yanfeng Automotive Interiors | 3.2/5 |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Faurecia's Product Quality score is rated right above FedEx, and is preceded by Audi.
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Faurecia Pricing
Faurecia ROI & Value For Money
3.7/5
Faurecia has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Faurecia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Faurecia ROI
Faurecia's ROI score was rated highest by customers who have used Faurecia's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Faurecia ROI the Highest
Ranked Faurecia ROI the Lowest
Faurecia ROI Score by Gender
Female customers rated Faurecia's ROI score 1.1 stars higher than Male customers.
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Male
3.5/5
Female
4.6/5
Faurecia ROI Score by Ethnicity
Faurecia's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Faurecia ROI Score by Age
Faurecia's ROI score was rated 2.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Faurecia ROI Score by Usage
Faurecia's ROI score was rated the highest by customers who have used Faurecia's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Faurecia ROI Score by Industry
Faurecia's ROI score was rated 3 stars by Automotive and Transportation industry customers.
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Faurecia Pricing vs. Competitors
Compared to its competitors, Faurecia's ROI score is rated right above Yanfeng Automotive Interiors, and is preceded by Tenneco.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Tenneco | 3.8/5 |
| Faurecia | 3.7/5 |
| Yanfeng Automotive Interiors | 3.5/5 |
| Gestamp Automocion | 3.5/5 |
| Visteon Corporation | 3.1/5 |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Faurecia's ROI score is rated right above FedEx, and is preceded by BMW Group.
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Faurecia Customer Satisfaction (CSAT)
Faurecia Customer Satisfaction (CSAT) Score
68 / 100
Faurecia has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Faurecia Customer Satisfaction
Faurecia's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Faurecia Customer Satisfaction the Highest
Ranked Faurecia Customer Satisfaction the Lowest
Faurecia Customer Satisfaction Score by Gender
Faurecia's Customer Satisfaction score was rated 58 by Male customers on Comparably.
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58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Faurecia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Faurecia's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Faurecia's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Faurecia Customer Satisfaction Score by Usage
Faurecia's Customer Satisfaction score was rated 34 points by customers who have used Faurecia's products/services for 1 to 2 Years.
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Faurecia Customer Satisfaction Score by Industry
Faurecia's Customer Satisfaction score was rated 40 points by Automotive and Transportation industry customers.
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}Faurecia Customer Satisfaction vs. Competitors
Compared to its competitors, Faurecia's Customer Satisfaction score is rated right above Yanfeng Automotive Interiors, and is preceded by Tenneco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gestamp Automocion | 100% |
| Lear Corporation | 82% |
| Tenneco | 72% |
| Faurecia | 68% |
| Yanfeng Automotive Interiors | 57% |
| Visteon Corporation | 54% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Faurecia's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.
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Faurecia Customer Service
3.7/5
Faurecia has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Faurecia's Customer Service
Website
http://www.faurecia.com/en
Phone Number
33 1 72 36 70 00
Quick Insights into Faurecia Customer Service
Faurecia's Customer Service score was rated highest by customers who have used Faurecia's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Faurecia Customer Service the Highest
Ranked Faurecia Customer Service the Lowest
Faurecia Customer Service Score by Gender
Female customers rated Faurecia's Customer Service score 1.2 stars higher than Male customers.
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Male
3.4/5
Female
4.6/5
Faurecia Customer Service Score by Ethnicity
Faurecia's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Faurecia Customer Service Score by Age
Faurecia's Customer Service score was rated 2.2 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.2 | 41-45 | 2.2 |
Faurecia Customer Service Score by Usage
Faurecia's Customer Service score was rated the highest by customers who have used Faurecia's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Faurecia Customer Service Score by Industry
Faurecia's Customer Service score was rated 3 stars by Automotive and Transportation industry customers.
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Faurecia Customer Service vs. Competitors
Compared to its competitors, Faurecia's Customer Service score is rated right above Yanfeng Automotive Interiors, and is preceded by Tenneco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lear Corporation | 4.2/5 |
| Tenneco | 3.9/5 |
| Faurecia | 3.7/5 |
| Yanfeng Automotive Interiors | 3.5/5 |
| Visteon Corporation | 3.4/5 |
| Gestamp Automocion | 3/5 |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Faurecia's Customer Service score is rated right above FedEx, and is preceded by Audi.
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Faurecia as an Employer
3.0/5
Faurecia has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Faurecia scored a 24 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Faurecia would recommend the brand to a friend. ENPS measures how likely Faurecia employees would recommend working at Faurecia to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Faurecia is ranked #846 in the Global Top 100 Brands. It ranks just behind Doctor on Demand and just ahead of Entergy.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
844 |  | International Paper |  | Mark Sutton | Energy and Manufacturing |
845 |  | Doctor on Demand |  | Hill Ferguson | Health and Wellness |
846 | | Faurecia | | Patrick Koller | Automotive and Transportation |
847 |  | Entergy |  | Leo Denault | Energy and Manufacturing |
848 |  | PVH |  | Stefan Larsson | Fashion and Beauty |
849 | | Tenneco |  | Brian Kesseler | Automotive and Transportation |
850 |  | Coca-Cola Enterprises |  | John Brock | Food and Beverages |
Automotive and Transportation Ranking Snapshot
Faurecia is ranked #40 in the Automotive and Transportation Industry. It ranks just behind Tata Motors Ltd and just ahead of Tenneco.
| RANK | COMPANY | Location | |
|---|---|---|---|
38 |  | BNSF Railway | Fort Worth, TX |
39 |  | Tata Motors Ltd | |
40 | | Faurecia | |
41 | | Tenneco | Lake Forest, IL |
42 |  | Rivian | Irvine, CA |
43 |  | Grab | Singapore |
44 |  | Volvo Trucks |
