0
NPS
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Gestamp Automocion
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About Gestamp Automocion's Brand
Manufacturer of metal automotive components intended to achieve increasingly safer and lighter vehicles, thereby reducing energy consumption and environmental impact. The company uses global manufacturing centers and around 100 production facilities to provide to its customers comprehensive services that cover the entire production process, from product concept to delivery at their assembly lines. Among its major competitors, Gestamp Automocion is ranked in 5th place for NPS while Grupo Antolin is 1st, and Lear Corporation is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Gestamp Automocion Ranking
- #4 / 4 of its competitors
Gestamp Automocion NPS
Gestamp Automocion's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Gestamp Automocion's customers would recommend using the product based on a scale of -100 to 100.
Gestamp Automocion Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Gestamp Automocion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Gestamp Automocion is ranked #4 for NPS among its competitors. Lear Corporation and Faurecia come in first and second, with Delphi Technologies coming in at third.
Gestamp Automocion |  Lear Corporation |  Faurecia |  Delphi Technologies | |
| Global Ranking | #- | #537 | #846 | #- |
| NPS | 0 | 27 | 24 | 0 |
| Valuation Updated every 24 hours for public companies | - | $7.74B | - | $1.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gestamp Automocion NPS vs. Competitors
Compared to its competitors, Gestamp Automocion's NPS is rated right above Benteler International, and is preceded by Delphi Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Grupo Antolin | 50 |
| Lear Corporation | 27 |
| Faurecia | 24 |
| Delphi Technologies | 0 |
| Gestamp Automocion | 0 |
 | Benteler International | N/A |
Gestamp Automocion Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Gestamp Automocion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gestamp Automocion Customer Loyalty vs. Competitors
Compared to its competitors, Gestamp Automocion's Customer Loyalty score is rated right above Grupo Antolin, and is preceded by Faurecia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delphi Technologies | 100% |
| Lear Corporation | 83% |
| Faurecia | 73% |
| Gestamp Automocion | 10% |
| Grupo Antolin | N/A |
| Benteler International | N/A |
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Gestamp Automocion Product Quality
4/5
Gestamp Automocion has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gestamp Automocion Product Information
Gestamp Automocion’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.gestamp.com
- Company Size
- 10,000+ Employees
Gestamp Automocion Product Quality vs. Competitors
Compared to its competitors, Gestamp Automocion's Product Quality score is rated right above Faurecia, and is preceded by Lear Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Gestamp Automocion | 4/5 |
| Faurecia | 3.7/5 |
| Delphi Technologies | 3.4/5 |
| Grupo Antolin | N/A |
| Benteler International | N/A |
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Gestamp Automocion Pricing
Gestamp Automocion ROI & Value For Money
3.5/5
Gestamp Automocion has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Gestamp Automocion Pricing vs. Competitors
Compared to its competitors, Gestamp Automocion's ROI score is rated right above Delphi Technologies, and is preceded by Faurecia.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Faurecia | 3.7/5 |
| Gestamp Automocion | 3.5/5 |
| Delphi Technologies | 2.7/5 |
| Grupo Antolin | N/A |
| Benteler International | N/A |
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Gestamp Automocion Customer Satisfaction (CSAT)
Gestamp Automocion Customer Satisfaction (CSAT) Score
100 / 100
Gestamp Automocion has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gestamp Automocion Customer Satisfaction vs. Competitors
Compared to its competitors, Gestamp Automocion's Customer Satisfaction score is rated right above Lear Corporation, and is preceded by Grupo Antolin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grupo Antolin | 100% |
| Gestamp Automocion | 100% |
| Lear Corporation | 82% |
| Faurecia | 68% |
| Delphi Technologies | 33% |
| Benteler International | 0% |
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Gestamp Automocion Customer Service
3/5
Gestamp Automocion has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Gestamp Automocion's Customer Service
Address
Alfonso XII, 16, Madrid, 28014
Website
www.gestamp.com
Phone Number
7
Gestamp Automocion Customer Service vs. Competitors
Compared to its competitors, Gestamp Automocion's Customer Service score is rated right above Delphi Technologies, and is preceded by Faurecia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lear Corporation | 4.2/5 |
| Faurecia | 3.7/5 |
| Gestamp Automocion | 3/5 |
| Delphi Technologies | 2.7/5 |
| Grupo Antolin | N/A |
| Benteler International | N/A |
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Gestamp Automocion as an Employer
2.2/5
Gestamp Automocion has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Gestamp Automocion
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Gestamp Automocion scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Gestamp Automocion would recommend the brand to a friend. ENPS measures how likely Gestamp Automocion employees would recommend working at Gestamp Automocion to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
