27
NPS
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Ranked
#28
Automotive and Transportation Brands
Brand Page
Lear Corporation
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Lear Corporation is ranked #28 in Automotive and Transportation Brands
Lear Corporation is ranked #28 in Automotive and Transportation Brands
About Lear Corporation's Brand
Lear, a global automotive technology leader in Seating and E-Systems, is Making every drive better™ by delivering intelligent in-vehicle experiences for customers around the world. Lear Corporation’s brand is ranked #537 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lear Corporation. When compared to other organizations within the Automotive and Transportation industry, Lear Corporation is ranked #28. Among its major competitors, Lear Corporation is ranked in 1st place for NPS while Faurecia is 2nd, and DURA Automotive Systems is 3rd.Their current market cap is $7.74B
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Lear Corporation Ranking
- #537 in Global Best Brands
- #28 in Automotive and Transportation
- #1 / 4 of its competitors
Lear Corporation NPS
Lear Corporation's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether Lear Corporation's customers would recommend using the product based on a scale of -100 to 100.
Lear Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Lear Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 25 | Aug 2023 | 25 |
Nov 2023 23 | Nov 2023 | 23 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 26 | Apr 2024 | 26 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 23 | Aug 2024 | 23 |
Oct 2024 22 | Oct 2024 | 22 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 26 | Apr 2025 | 26 |
Jul 2025 28 | Jul 2025 | 28 |
How Other Brands Compare
Lear Corporation is ranked first for NPS among its competitors. Faurecia and Johnson Controls come in second and third, with LKQ Corporation coming in at #4. Among those competitors, it is the most valued company behind Johnson Controls.
Lear Corporation |  Faurecia |  Johnson Controls |  LKQ Corporation | |
| Global Ranking | #537 | #846 | #- | #- |
| NPS | 27 | 24 | -17 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $7.74B | - | $43.10B | $11.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lear Corporation NPS by Gender
Lear Corporation's NPS was rated 50 by Male customers on Comparably.
Male
50
Lear Corporation's NPS was rated 50 by Male customers on Comparably.
70%
Promoters
10%
Passives
20%
Detractors
Female
N/A
Lear Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lear Corporation NPS by Ethnicity
Lear Corporation's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Lear Corporation NPS by Age
Lear Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Lear Corporation NPS by Usage
Lear Corporation's NPS was rated the highest by customers who have used Lear Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Lear Corporation NPS vs. Competitors
Compared to its competitors, Lear Corporation's NPS is rated right above Faurecia.
| COMPANY | NPS Score | |
|---|---|---|
| Lear Corporation | 27 |
| Faurecia | 24 |
 | DURA Automotive Systems | 0 |
 | Gestamp Automocion | 0 |
 | BorgWarner | -3 |
| Johnson Controls | -17 |
 | Cooper Standard | -37 |
| LKQ Corporation | -39 |
Lear Corporation NPS vs Companies in Automotive and Transportation
In the Automotive and Transportation industry, Lear Corporation's NPS is rated right above FedEx, and is preceded by Tesla.
| COMPANY | NPS Score | |
|---|---|---|
 | Porsche | 60 |
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | BMW Group | 34 |
 | Tesla | 29 |
| Lear Corporation | 27 |
 | FedEx | 19 |
Lear Corporation Customer Reviews
Out of the 2 Lear Corporation customer reviews 2 were positive and 0 were constructive. Lear Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lear Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Lear Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lear Corporation Customer Loyalty Score by Gender
Lear Corporation's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Lear Corporation Customer Loyalty Score by Ethnicity
Lear Corporation's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lear Corporation.
82
out of 100
Asian or Pacific Islander
Lear Corporation Customer Loyalty Score by Age
Lear Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
51-55 100% | 51-55 | 100% |
Lear Corporation Customer Loyalty Score by Usage
Lear Corporation's Customer Loyalty score was rated the highest by customers who have used Lear Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Lear Corporation Customer Loyalty Score by Industry
Lear Corporation's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Lear Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Lear Corporation's Customer Loyalty score is rated right above LKQ Corporation, and is preceded by DURA Automotive Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DURA Automotive Systems | 100% |
| Lear Corporation | 83% |
| LKQ Corporation | 82% |
| BorgWarner | 76% |
| Cooper Standard | 74% |
| Faurecia | 73% |
| Johnson Controls | 71% |
| Gestamp Automocion | 10% |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Lear Corporation's Customer Loyalty score is rated right above Toyota, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Porsche | 85% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Lear Corporation | 83% |
| Toyota | 83% |
| BMW Group | 82% |
| Tesla | 77% |
| FedEx | 74% |
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Lear Corporation Product Quality
4.1/5
Lear Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Lear Corporation Product Information
Lear Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lear Corporation's product the highest.
- Website
- http://lear.com
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Quick Insights into Lear Corporation Product Quality
Lear Corporation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Lear Corporation Product Quality the Highest
Ranked Lear Corporation Product Quality the Lowest
Lear Corporation Product Quality Score by Gender
Lear Corporation's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Lear Corporation Product Quality Score by Ethnicity
Lear Corporation's Product Quality score was rated 4.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Lear Corporation Product Quality Score by Age
Lear Corporation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
51-55 4.6 | 51-55 | 4.6 |
Lear Corporation Product Quality Score by Usage
Lear Corporation's Product Quality score was rated the highest by customers who have used Lear Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lear Corporation Product Quality Score by Industry
Lear Corporation's Product Quality score was rated 4.3 stars by both Accounting and Tech industry customers.
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Lear Corporation Product Quality vs. Competitors
Compared to its competitors, Lear Corporation's Product Quality score is rated right above Gestamp Automocion, and is preceded by DURA Automotive Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| DURA Automotive Systems | 4.5/5 |
| Lear Corporation | 4.1/5 |
| Gestamp Automocion | 4/5 |
| BorgWarner | 3.9/5 |
| Faurecia | 3.7/5 |
| Johnson Controls | 3.1/5 |
| Cooper Standard | 2.8/5 |
| LKQ Corporation | 2.2/5 |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Lear Corporation's Product Quality score is rated right above BMW Group, and is preceded by Toyota.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Lear Corporation | 4.1/5 |
| BMW Group | 4.1/5 |
| Tesla | 3.9/5 |
| Audi | 3.9/5 |
| FedEx | 3.6/5 |
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Lear Corporation Pricing
Lear Corporation ROI & Value For Money
4.1/5
Lear Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Lear Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Lear Corporation.
Quick Insights into Lear Corporation ROI
Lear Corporation's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Lear Corporation ROI the Highest
Ranked Lear Corporation ROI the Lowest
Lear Corporation ROI Score by Gender
Lear Corporation's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Lear Corporation ROI Score by Ethnicity
Lear Corporation's ROI score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Lear Corporation ROI Score by Age
Lear Corporation's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
51-55 4.3 | 51-55 | 4.3 |
Lear Corporation ROI Score by Usage
Lear Corporation's ROI score was rated 4.6 stars by customers who have used Lear Corporation's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Lear Corporation ROI Score by Industry
Lear Corporation's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Lear Corporation Pricing vs. Competitors
Compared to its competitors, Lear Corporation's ROI score is rated right above Faurecia.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Faurecia | 3.7/5 |
| DURA Automotive Systems | 3.5/5 |
| Gestamp Automocion | 3.5/5 |
| BorgWarner | 3.4/5 |
| Johnson Controls | 3/5 |
| Cooper Standard | 2.8/5 |
| LKQ Corporation | 2/5 |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Lear Corporation's ROI score is rated right above Porsche.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Porsche | 4.1/5 |
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| Audi | 3.8/5 |
| BMW Group | 3.7/5 |
| FedEx | 3.4/5 |
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Lear Corporation Customer Satisfaction (CSAT)
Lear Corporation Customer Satisfaction (CSAT) Score
82 / 100
Lear Corporation has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
49%
Satisfied
33%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lear Corporation Customer Satisfaction
Lear Corporation's Customer Satisfaction score was rated highest by customers who have used Lear Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used Lear Corporation's products/services for Less than 1 Year.
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Ranked Lear Corporation Customer Satisfaction the Highest
Ranked Lear Corporation Customer Satisfaction the Lowest
Lear Corporation Customer Satisfaction Score by Gender
Lear Corporation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lear Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Lear Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Lear Corporation Customer Satisfaction Score by Age
Lear Corporation's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 51-55 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 51-55 | 100% |
Lear Corporation Customer Satisfaction Score by Usage
Lear Corporation's Customer Satisfaction score was rated 100 points by customers who have used Lear Corporation's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Lear Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Lear Corporation's Customer Satisfaction score is rated right above BorgWarner, and is preceded by Gestamp Automocion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DURA Automotive Systems | 100% |
| Gestamp Automocion | 100% |
| Lear Corporation | 82% |
| BorgWarner | 72% |
| Faurecia | 68% |
| Johnson Controls | 52% |
| Cooper Standard | 50% |
| LKQ Corporation | 28% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Lear Corporation's Customer Satisfaction score is rated right above Toyota, and is preceded by Porsche.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porsche | 86% |
| Lear Corporation | 82% |
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| BMW Group | 76% |
| Tesla | 74% |
| Audi | 74% |
| FedEx | 65% |
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Lear Corporation Customer Service
4.2/5
Lear Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Lear Corporation's Customer Service
Address
Southfield, MI 48033
Website
http://lear.com
Phone Number
(248) 447-1500
Lear Corporation's Social Links
Quick Insights into Lear Corporation Customer Service
Lear Corporation's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Lear Corporation Customer Service the Highest
Ranked Lear Corporation Customer Service the Lowest
Lear Corporation Customer Service Score by Gender
Lear Corporation's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Lear Corporation Customer Service Score by Ethnicity
Lear Corporation's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
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0
20
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Lear Corporation Customer Service Score by Age
Lear Corporation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
51-55 4.3 | 51-55 | 4.3 |
Lear Corporation Customer Service Score by Usage
Lear Corporation's Customer Service score was rated the highest by customers who have used Lear Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lear Corporation Customer Service Score by Industry
Lear Corporation's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Lear Corporation Customer Service vs. Competitors
Compared to its competitors, Lear Corporation's Customer Service score is rated right above BorgWarner.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lear Corporation | 4.2/5 |
| BorgWarner | 3.8/5 |
| Faurecia | 3.7/5 |
| DURA Automotive Systems | 3.5/5 |
| Gestamp Automocion | 3/5 |
| Johnson Controls | 3/5 |
| Cooper Standard | 2.8/5 |
| LKQ Corporation | 1.8/5 |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Lear Corporation's Customer Service score is rated right above Mercedes-Benz USA, and is preceded by Porsche.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porsche | 4.3/5 |
| Lear Corporation | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| BMW Group | 3.9/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| FedEx | 3.5/5 |
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Lear Corporation as an Employer
4.2/5
Lear Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lear Corporation scored a 27 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Lear Corporation would recommend the brand to a friend. ENPS measures how likely Lear Corporation employees would recommend working at Lear Corporation to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Lear Corporation is ranked #537 in the Global Top 100 Brands. It ranks just behind Vector Marketing and just ahead of MongoDB, Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
535 |  | BASF |  | Michael Heinz | Energy and Manufacturing |
536 |  | Vector Marketing |  | Albert DiLeonardo | Consumer Goods |
537 | | Lear Corporation | | Ray Scott | Automotive and Transportation |
538 |  | MongoDB, Inc. |  | Dev Ittycheria | Tech |
539 |  | Skullcandy |  | Consumer Goods | |
540 |  | BAE Systems |  | Tom Arseneault | Automotive and Transportation |
541 |  | WeWork |  | Sandeep Mathrani | Business and Consumer Services |
Automotive and Transportation Ranking Snapshot
Lear Corporation is ranked #28 in the Automotive and Transportation Industry. It ranks just behind Ryder System and just ahead of BAE Systems.
| RANK | COMPANY | Location | |
|---|---|---|---|
26 |  | Cadillac | Detroit, MI |
27 |  | Ryder System | |
28 | | Lear Corporation | Southfield, MI |
29 | | BAE Systems | Falls Church, VA |
30 |  | Jb hunt | Lowell, AR |
31 |  | Infiniti | Dallas, TX |
32 |  | Raytheon Technologies | Waltham, MA |
