Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Jb hunt is
Ranked
#30
in
Automotive and Transportation Brands
Brand Page
Jb hunt
Marketing or Exec? Claim Your Free Account

Jb hunt is ranked #30 in Automotive and Transportation Brands

About Jb hunt's Brand

J.B. Hunt Transport Services provides transportation and delivery services. Jb hunt’s brand is ranked #580 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jb hunt. When compared to other organizations within the Automotive and Transportation industry, Jb hunt is ranked #30. Among its major competitors, Jb hunt is ranked in 1st place for NPS while WERNER ENTERPRISES, INC. is 2nd, and Tyson Foods is 3rd.Their current market cap is $17.77B

Brand at a Glance

75%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service

Jb hunt Ranking

Jb hunt NPS

Jb hunt's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Jb hunt's customers would recommend using the product based on a scale of -100 to 100.

Jb hunt Overall NPS

49
NPS
68%Promoters
13%Passives
19%Detractors
Jb hunt Overall NPS

Jb hunt NPS Trend

-100
-50
0
50
100
Feb 2021
49
Feb 202149
Mar 2021
44
Mar 202144
Apr 2021
36
Apr 202136
Aug 2021
38
Aug 202138
Sep 2021
49
Sep 202149
Nov 2021
56
Nov 202156
Dec 2021
47
Dec 202147
Feb 2022
42
Feb 202242
Mar 2022
49
Mar 202249
Apr 2022
54
Apr 202254
May 2022
54
May 202254
Jun 2022
47
Jun 202247

How Other Brands Compare

Jb hunt is ranked first for NPS among its competitors. WERNER ENTERPRISES, INC. and Tyson Foods come in second and third, with C.H. Robinson coming in at #4. Among those competitors, it is the second most valued company behind Tyson Foods.

Sign Up for Brand Profile PRO to get the full Comparison data of Jb hunt vs Competitors.

PRO Demo Our Brand Intelligence Solutions

Jb hunt's Logo
Jb hunt
Tyson Foods' Logo
Tyson Foods
WERNER ENTERPRISES, INC. Logo
WERNER ENTERPRISES, INC.
C.H. Robinson's Logo
C.H. Robinson
Global Ranking#580#181#-#-
NPS4914340
Social Sentiment Calculated by analyzing social media and other online mentions-Negative-Neutral
Valuation Updated every 24 hours for public companies$17.77B$24.59B$3.01B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Jb hunt NPS by Gender

Jb hunt's NPS was rated 67 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Jb hunt.

Male

67

Jb hunt's NPS was rated 67 by Male customers on Comparably.

Sign Up to learn about Jb hunt's NPS Score rated by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors

Female

N/A

Jb hunt's NPS is not yet rated by Female customers.

Sign Up to learn about Jb hunt's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Jb hunt NPS by Usage

Jb hunt's NPS was rated 25 points by customers who have used Jb hunt's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Jb hunt.
-100
-50
0
50
100
Less than 1 Year
25
Less than 1 Year25

Jb hunt NPS vs. Competitors

Compared to its competitors, Jb hunt's NPS is rated right above WERNER ENTERPRISES, INC..

Unlock Jb hunt NPS vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Jb hunt's NPS is rated right above Toyota, and is preceded by Mercedes-Benz USA.

Unlock Jb hunt NPS vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt NPS vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Jb hunt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

75
75%
25
25%
Jb hunt Customer Loyalty

Jb hunt Customer Loyalty Score by Gender

Jb hunt's Customer Loyalty score was rated 70 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jb hunt.
Male
70%
Yes
Female
N/A
Yes

Jb hunt Customer Loyalty Score by Usage

Jb hunt's Customer Loyalty score was rated 55% by customers who have used Jb hunt's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
55%

Jb hunt Customer Loyalty vs. Competitors

Compared to its competitors, Jb hunt's Customer Loyalty score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..

COMPANYCustomer Loyalty Score
WERNER ENTERPRISES, INC.79%
Jb hunt75%
Tyson Foods73%
C.H. Robinson73%

Unlock Jb hunt Customer Loyalty vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Jb hunt's Customer Loyalty score is rated right above FedEx, and is preceded by BMW Group.

COMPANYCustomer Loyalty Score
Honda89%
Mercedes-Benz USA85%
Audi84%
Toyota83%
Porsche82%
Tesla Motors80%
BMW Group80%
Jb hunt75%
FedEx75%

Unlock Jb hunt Customer Loyalty vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
Porsche's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt Product Quality

4/5

Jb hunt has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Jb hunt's overall Product Quality score rated by its users and customers.

Jb hunt Product Information

Jb hunt’s product quality score is a 4 out of 5 as rated by its users and customers.

Website
www.jbhunt.com
Company Size
10,000+ Employees

Industry

Tech
SaaS

Quick Insights into Jb hunt Product Quality

Jb hunt's Product Quality score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Jb hunt's Product Quality.

Ranked Jb hunt Product Quality the Highest

Male
3.8
Less than 1 Year
3

Jb hunt Product Quality Score by Gender

Jb hunt's Product Quality score was rated 3.8 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jb hunt.

Male

3.8/5

Female

N/A

Jb hunt Product Quality Score by Usage

Jb hunt's Product Quality score was rated 3 stars by customers who have used Jb hunt's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3

Jb hunt Product Quality vs. Competitors

Compared to its competitors, Jb hunt's Product Quality score is rated right above WERNER ENTERPRISES, INC..

COMPANYProduct Quality Score
Jb hunt4/5
WERNER ENTERPRISES, INC.3.9/5
Tyson Foods3.8/5
C.H. Robinson3.2/5

Unlock Jb hunt Product Quality vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Jb hunt's Product Quality score is rated right above FedEx, and is preceded by Tesla Motors.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla Motors4.1/5
Jb hunt4/5
FedEx3.8/5

Unlock Jb hunt Product Quality vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla Motors' Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt Pricing

Jb hunt ROI & Value For Money

4/5

Jb hunt has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Jb hunt's overall ROI score rated by its users and customers.

Quick Insights into Jb hunt ROI

Jb hunt's ROI score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Jb hunt's ROI score.

Ranked Jb hunt ROI the Highest

Male
3.3
Less than 1 Year
2.6

Jb hunt ROI Score by Gender

Jb hunt's ROI score was rated 3.3 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jb hunt.

Male

3.3/5

Female

N/A

Jb hunt ROI Score by Usage

Jb hunt's ROI score was rated 2.6 stars by customers who have used Jb hunt's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
2.6

Jb hunt Pricing vs. Competitors

Compared to its competitors, Jb hunt's ROI score is rated right above WERNER ENTERPRISES, INC..

COMPANYPricing Score
Jb hunt4/5
WERNER ENTERPRISES, INC.3.9/5
Tyson Foods3.7/5
C.H. Robinson3.4/5

Unlock Jb hunt ROI vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Jb hunt's ROI score is rated right above Audi, and is preceded by Honda.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla Motors4.1/5
Honda4/5
Jb hunt4/5
Audi3.9/5
BMW Group3.9/5
FedEx3.6/5

Unlock Jb hunt ROI vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla Motors' Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt Customer Satisfaction (CSAT)

Jb hunt Customer Satisfaction (CSAT) Score

86 / 100

Jb hunt has an overall Customer Satisfaction score of 86 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied57%
Satisfied29%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Jb hunt Customer Satisfaction vs. Competitors

Compared to its competitors, Jb hunt's Customer Satisfaction score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..

COMPANYCustomer Satisfaction (CSAT) Score
WERNER ENTERPRISES, INC.100%
Jb hunt86%
Tyson Foods65%
C.H. Robinson55%

Unlock Jb hunt Customer Satisfaction vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Satisfaction vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Jb hunt's Customer Satisfaction score is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche87%
Toyota87%
Jb hunt86%
Mercedes-Benz USA86%
Honda85%
Audi81%
BMW Group81%
Tesla Motors78%
FedEx74%

Unlock Jb hunt Customer Satisfaction vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Porsche's Logo
Toyota's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
Tesla Motors' Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt Customer Service

3.9/5

Jb hunt has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Jb hunt's overall Customer Service score rated by its users and customers.

About Jb hunt's Customer Service

Address

Lowell, AR United States of America


Website

www.jbhunt.com

Quick Insights into Jb hunt Customer Service

Jb hunt's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Jb hunt's Customer Service score.

Ranked Jb hunt Customer Service the Highest

Male
4.3
Less than 1 Year
3.4

Jb hunt Customer Service Score by Gender

Jb hunt's Customer Service score was rated 4.3 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jb hunt.

Male

4.3/5

Female

N/A

Jb hunt Customer Service Score by Usage

Jb hunt's Customer Service score was rated 3.4 stars by customers who have used Jb hunt's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.4

Jb hunt Customer Service vs. Competitors

Compared to its competitors, Jb hunt's Customer Service score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..

COMPANYCustomer Service Score
WERNER ENTERPRISES, INC.3.9/5
Jb hunt3.9/5
Tyson Foods3.6/5
C.H. Robinson3.5/5

Unlock Jb hunt Customer Service vs. Competitors Data

Jb hunt's Logo
VS
WERNER ENTERPRISES, INC. Logo
Tyson Foods' Logo
C.H. Robinson's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Jb hunt's Customer Service score is rated right above FedEx, and is preceded by Audi.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Tesla Motors4/5
Honda4/5
Audi4/5
Jb hunt3.9/5
FedEx3.7/5

Unlock Jb hunt Customer Service vs. Companies in Automotive and Transportation Data

Jb hunt's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla Motors' Logo
Honda's Logo
Audi's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Jb hunt Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Jb hunt as an Employer

4.3/5

Jb hunt has a 4.3/5 stars for its overall company culture rated by their employees

  Jb hunt CEO
top
5%
CEO of Jb hunt

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Jb hunt scored a 49 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Jb hunt would recommend the brand to a friend. ENPS measures how likely Jb hunt employees would recommend working at Jb hunt to a friend.

Net Promoter Score

49
NPS Score
68%Promoters
13%Passive
19%Detractors

Employee Net Promoter Score

17
eNPS Score
46%Promoters
25%Passive
29%Detractors

Global Ranking Snapshot

Jb hunt is ranked #580 in the Global Top 100 Brands. It ranks just behind Corner Bakery Cafe and just ahead of Land O' Lakes.

RANKCOMPANYCEOINDUSTRY
578
Hormel Foods  Hormel Foods CEO
James Snee
Food and Beverages
579
Corner Bakery Cafe  Corner Bakery Cafe CEO
Mike Hislop
Food and Beverages
580
Jb hunt  Jb hunt CEO
Automotive and Transportation
581
Land O' Lakes  Land O' Lakes CEO
Beth Ford
Food and Beverages
582
Insight Global  Insight Global CEO
Bert Bean
Business and Consumer Services
583
Phenom  Phenom CEO
Mahe Bayireddi
Tech
584
Rackspace Technology  Rackspace Technology CEO
Kevin Jones
Tech

Automotive and Transportation Ranking Snapshot

Jb hunt is ranked #30 in the Automotive and Transportation Industry. It ranks just behind BAE Systems and just ahead of Infiniti.

RANKCOMPANYLocation
28
Lear Corporation
Southfield, MI
29
BAE Systems
Falls Church, VA
30
Jb hunt
Lowell, AR
31
Infiniti
Dallas, TX
32
Raytheon Technologies
Waltham, MA
33
Nissan
Smyrna, TN
34
Rolls-Royce
London, MN