49
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Ranked
#30
Automotive and Transportation Brands
Brand Page
Jb hunt
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
Jb hunt is ranked #30 in Automotive and Transportation Brands
Jb hunt is ranked #30 in Automotive and Transportation Brands
About Jb hunt's Brand
J.B. Hunt Transport Services provides transportation and delivery services. Jb hunt’s brand is ranked #580 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jb hunt. When compared to other organizations within the Automotive and Transportation industry, Jb hunt is ranked #30. Among its major competitors, Jb hunt is ranked in 1st place for NPS while WERNER ENTERPRISES, INC. is 2nd, and Tyson Foods is 3rd.Their current market cap is $17.77B
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Jb hunt Ranking
- #30 in Automotive and Transportation
- #1 / 4 of its competitors
Jb hunt NPS
Jb hunt's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether Jb hunt's customers would recommend using the product based on a scale of -100 to 100.
Jb hunt Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
Jb hunt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 49 | Feb 2021 | 49 |
Mar 2021 44 | Mar 2021 | 44 |
Apr 2021 36 | Apr 2021 | 36 |
Aug 2021 38 | Aug 2021 | 38 |
Sep 2021 49 | Sep 2021 | 49 |
Nov 2021 56 | Nov 2021 | 56 |
Dec 2021 47 | Dec 2021 | 47 |
Feb 2022 42 | Feb 2022 | 42 |
Mar 2022 49 | Mar 2022 | 49 |
Apr 2022 54 | Apr 2022 | 54 |
May 2022 54 | May 2022 | 54 |
Jun 2022 47 | Jun 2022 | 47 |
How Other Brands Compare
Jb hunt is ranked first for NPS among its competitors. WERNER ENTERPRISES, INC. and Tyson Foods come in second and third, with C.H. Robinson coming in at #4. Among those competitors, it is the second most valued company behind Tyson Foods.
Sign Up for Brand Profile PRO to get the full Comparison data of Jb hunt vs Competitors.
PRO Demo Our Brand Intelligence Solutions
Jb hunt |  Tyson Foods |  WERNER ENTERPRISES, INC. |  C.H. Robinson | |
| Global Ranking | #580 | #181 | #- | #- |
| NPS | 49 | 14 | 34 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Negative | - | Neutral |
| Valuation Updated every 24 hours for public companies | $17.77B | $24.59B | $3.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jb hunt NPS by Gender
Jb hunt's NPS was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Jb hunt.
Male
67
Jb hunt's NPS was rated 67 by Male customers on Comparably.
Sign Up to learn about Jb hunt's NPS Score rated by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Jb hunt's NPS is not yet rated by Female customers.
Sign Up to learn about Jb hunt's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors
Jb hunt NPS by Usage
Jb hunt's NPS was rated 25 points by customers who have used Jb hunt's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Jb hunt.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
Jb hunt NPS vs. Competitors
Compared to its competitors, Jb hunt's NPS is rated right above WERNER ENTERPRISES, INC..
| COMPANY | NPS Score | |
|---|---|---|
| Jb hunt | 49 |
| WERNER ENTERPRISES, INC. | 34 |
| Tyson Foods | 14 |
| C.H. Robinson | 0 |
Unlock Jb hunt NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt NPS vs. Competitors data and gain insights into your customers today.
Jb hunt NPS vs Companies in Automotive and Transportation
In the Automotive and Transportation industry, Jb hunt's NPS is rated right above Toyota, and is preceded by Mercedes-Benz USA.
| COMPANY | NPS Score | |
|---|---|---|
 | Porsche | 65 |
 | Mercedes-Benz USA | 52 |
| Jb hunt | 49 |
 | Toyota | 48 |
 | Honda | 43 |
 | Audi | 43 |
 | Tesla Motors | 39 |
 | BMW Group | 37 |
 | FedEx | 29 |
Unlock Jb hunt NPS vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt NPS vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Jb hunt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jb hunt Customer Loyalty Score by Gender
Jb hunt's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jb hunt.
Male
70%
Yes
Female
N/A
Yes
Jb hunt Customer Loyalty Score by Usage
Jb hunt's Customer Loyalty score was rated 55% by customers who have used Jb hunt's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jb hunt Customer Loyalty vs. Competitors
Compared to its competitors, Jb hunt's Customer Loyalty score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WERNER ENTERPRISES, INC. | 79% |
| Jb hunt | 75% |
| Tyson Foods | 73% |
| C.H. Robinson | 73% |
Unlock Jb hunt Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Loyalty score is rated right above FedEx, and is preceded by BMW Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 89% |
| Mercedes-Benz USA | 85% |
| Audi | 84% |
| Toyota | 83% |
| Porsche | 82% |
| Tesla Motors | 80% |
| BMW Group | 80% |
| Jb hunt | 75% |
| FedEx | 75% |
Unlock Jb hunt Customer Loyalty vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt Product Quality
4/5
Jb hunt has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jb hunt's overall Product Quality score rated by its users and customers.
Jb hunt Product Information
Jb hunt’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.jbhunt.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Quick Insights into Jb hunt Product Quality
Jb hunt's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jb hunt's Product Quality.
Ranked Jb hunt Product Quality the Highest
Jb hunt Product Quality Score by Gender
Jb hunt's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jb hunt.
Male
3.8/5
Female
N/A
Jb hunt Product Quality Score by Usage
Jb hunt's Product Quality score was rated 3 stars by customers who have used Jb hunt's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jb hunt Product Quality vs. Competitors
Compared to its competitors, Jb hunt's Product Quality score is rated right above WERNER ENTERPRISES, INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Jb hunt | 4/5 |
| WERNER ENTERPRISES, INC. | 3.9/5 |
| Tyson Foods | 3.8/5 |
| C.H. Robinson | 3.2/5 |
Unlock Jb hunt Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Product Quality score is rated right above FedEx, and is preceded by Tesla Motors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Toyota | 4.2/5 |
| BMW Group | 4.2/5 |
| Audi | 4.1/5 |
| Tesla Motors | 4.1/5 |
| Jb hunt | 4/5 |
| FedEx | 3.8/5 |
Unlock Jb hunt Product Quality vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt Pricing
Jb hunt ROI & Value For Money
4/5
Jb hunt has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jb hunt's overall ROI score rated by its users and customers.
Quick Insights into Jb hunt ROI
Jb hunt's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jb hunt's ROI score.
Ranked Jb hunt ROI the Highest
Jb hunt ROI Score by Gender
Jb hunt's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jb hunt.
Male
3.3/5
Female
N/A
Jb hunt ROI Score by Usage
Jb hunt's ROI score was rated 2.6 stars by customers who have used Jb hunt's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jb hunt Pricing vs. Competitors
Compared to its competitors, Jb hunt's ROI score is rated right above WERNER ENTERPRISES, INC..
| COMPANY | Pricing Score | |
|---|---|---|
| Jb hunt | 4/5 |
| WERNER ENTERPRISES, INC. | 3.9/5 |
| Tyson Foods | 3.7/5 |
| C.H. Robinson | 3.4/5 |
Unlock Jb hunt ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's ROI score is rated right above Audi, and is preceded by Honda.
| COMPANY | Pricing Score | |
|---|---|---|
| Porsche | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla Motors | 4.1/5 |
| Honda | 4/5 |
| Jb hunt | 4/5 |
| Audi | 3.9/5 |
| BMW Group | 3.9/5 |
| FedEx | 3.6/5 |
Unlock Jb hunt ROI vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt Customer Satisfaction (CSAT)
Jb hunt Customer Satisfaction (CSAT) Score
86 / 100
Jb hunt has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jb hunt Customer Satisfaction vs. Competitors
Compared to its competitors, Jb hunt's Customer Satisfaction score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WERNER ENTERPRISES, INC. | 100% |
| Jb hunt | 86% |
| Tyson Foods | 65% |
| C.H. Robinson | 55% |
Unlock Jb hunt Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Satisfaction score is rated right above Mercedes-Benz USA, and is preceded by Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porsche | 87% |
| Toyota | 87% |
| Jb hunt | 86% |
| Mercedes-Benz USA | 86% |
| Honda | 85% |
| Audi | 81% |
| BMW Group | 81% |
| Tesla Motors | 78% |
| FedEx | 74% |
Unlock Jb hunt Customer Satisfaction vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt Customer Service
3.9/5
Jb hunt has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Jb hunt's overall Customer Service score rated by its users and customers.
About Jb hunt's Customer Service
Address
Lowell, AR United States of America
Website
www.jbhunt.com
Quick Insights into Jb hunt Customer Service
Jb hunt's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jb hunt's Customer Service score.
Ranked Jb hunt Customer Service the Highest
Jb hunt Customer Service Score by Gender
Jb hunt's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jb hunt.
Male
4.3/5
Female
N/A
Jb hunt Customer Service Score by Usage
Jb hunt's Customer Service score was rated 3.4 stars by customers who have used Jb hunt's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jb hunt Customer Service vs. Competitors
Compared to its competitors, Jb hunt's Customer Service score is rated right above Tyson Foods, and is preceded by WERNER ENTERPRISES, INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| WERNER ENTERPRISES, INC. | 3.9/5 |
| Jb hunt | 3.9/5 |
| Tyson Foods | 3.6/5 |
| C.H. Robinson | 3.5/5 |
Unlock Jb hunt Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Service score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Toyota | 4.1/5 |
| BMW Group | 4.1/5 |
| Tesla Motors | 4/5 |
| Honda | 4/5 |
| Audi | 4/5 |
| Jb hunt | 3.9/5 |
| FedEx | 3.7/5 |
Unlock Jb hunt Customer Service vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Jb hunt Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Jb hunt as an Employer
Consumer vs. Employees
Jb hunt scored a 49 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Jb hunt would recommend the brand to a friend. ENPS measures how likely Jb hunt employees would recommend working at Jb hunt to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Jb hunt is ranked #580 in the Global Top 100 Brands. It ranks just behind Corner Bakery Cafe and just ahead of Land O' Lakes.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
578 |  | Hormel Foods |  | James Snee | Food and Beverages |
579 |  | Corner Bakery Cafe | Mike Hislop | Food and Beverages | |
580 | | Jb hunt | Automotive and Transportation | ||
581 |  | Land O' Lakes |  | Beth Ford | Food and Beverages |
582 |  | Insight Global |  | Bert Bean | Business and Consumer Services |
583 |  | Phenom |  | Mahe Bayireddi | Tech |
584 |  | Rackspace Technology |  | Kevin Jones | Tech |
Automotive and Transportation Ranking Snapshot
Jb hunt is ranked #30 in the Automotive and Transportation Industry. It ranks just behind BAE Systems and just ahead of Infiniti.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Lear Corporation | Southfield, MI |
29 |  | BAE Systems | Falls Church, VA |
30 | | Jb hunt | Lowell, AR |
31 |  | Infiniti | Dallas, TX |
32 |  | Raytheon Technologies | Waltham, MA |
33 |  | Nissan | Smyrna, TN |
34 |  | Rolls-Royce | London, MN |
Popular Brands in the Industry
Want to learn more about
Get in touch & set up a free account now