33
NPS
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Ranked
#30
Automotive and Transportation Brands
Brand Page
Jb hunt
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Jb hunt is ranked #30 in Automotive and Transportation Brands
Jb hunt is ranked #30 in Automotive and Transportation Brands
About Jb hunt's Brand
J.B. Hunt Transport Services provides transportation and delivery services. Jb hunt’s brand is ranked #580 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jb hunt. When compared to other organizations within the Automotive and Transportation industry, Jb hunt is ranked #30. Among its major competitors, Jb hunt is ranked in 1st place for NPS while Tyson Foods is 2nd, and C.H. Robinson is 3rd.Their current market cap is $17.77B
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Jb hunt Ranking
- #30 in Automotive and Transportation
- #1 / 4 of its competitors
Jb hunt NPS
Jb hunt's Net Promoter Score (NPS) is a 33 with 62% Promoters, 9% Passives, and 29% Detractors. Net Promoter Score tracks whether Jb hunt's customers would recommend using the product based on a scale of -100 to 100.
Jb hunt Overall NPS
| 62% | Promoters |
|---|---|
| 9% | Passives |
| 29% | Detractors |
Jb hunt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 36 | Sep 2023 | 36 |
Oct 2023 36 | Oct 2023 | 36 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 31 | Jan 2024 | 31 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 33 | May 2024 | 33 |
Jun 2024 33 | Jun 2024 | 33 |
Aug 2024 34 | Aug 2024 | 34 |
Jan 2025 34 | Jan 2025 | 34 |
Jun 2025 33 | Jun 2025 | 33 |
Jul 2025 33 | Jul 2025 | 33 |
How Other Brands Compare
Jb hunt is ranked first for NPS among its competitors. Tyson Foods and C.H. Robinson come in second and third, with WERNER ENTERPRISES, INC. coming in at #4. Among those competitors, it is the second most valued company behind Tyson Foods.
Jb hunt |  Tyson Foods |  WERNER ENTERPRISES, INC. |  C.H. Robinson | |
| Global Ranking | #580 | #181 | #- | #- |
| NPS | 33 | 9 | -34 | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $17.77B | $24.59B | $3.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jb hunt NPS by Gender
Female customers rated Jb hunt's NPS 1 points higher than Male customers.
Male
-1
Jb hunt's NPS was rated -1 by Male customers on Comparably.
46%
Promoters
7%
Passives
47%
Detractors
Female
0
Jb hunt's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Jb hunt NPS by Ethnicity
Jb hunt's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Jb hunt NPS by Age
Jb hunt's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Jb hunt NPS by Usage
Jb hunt's NPS was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 0 | Over 10 Years | 0 |
Jb hunt NPS vs. Competitors
Compared to its competitors, Jb hunt's NPS is rated right above Tyson Foods.
| COMPANY | NPS Score | |
|---|---|---|
| Jb hunt | 33 |
| Tyson Foods | 9 |
| C.H. Robinson | -14 |
| WERNER ENTERPRISES, INC. | -34 |
Jb hunt Customer Reviews
Out of the 3 Jb hunt customer reviews 2 were positive and 1 was constructive. Jb hunt customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jb hunt Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Jb hunt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jb hunt Customer Loyalty Score by Gender
Female customers rated Jb hunt's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
Jb hunt Customer Loyalty Score by Ethnicity
Jb hunt's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jb hunt.
80
out of 100
Caucasian
78
out of 100
Hispanic or Latino
Jb hunt Customer Loyalty Score by Age
Jb hunt's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 70% | 36-40 | 70% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
Jb hunt Customer Loyalty Score by Usage
Jb hunt's Customer Loyalty score was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jb hunt Customer Loyalty Score by Industry
Jb hunt's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Jb hunt Customer Loyalty vs. Competitors
Compared to its competitors, Jb hunt's Customer Loyalty score is rated right above Tyson Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jb hunt | 74% |
| Tyson Foods | 73% |
| C.H. Robinson | 71% |
| WERNER ENTERPRISES, INC. | 68% |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Loyalty score is rated right above FedEx, and is preceded by Tesla.
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Jb hunt Product Quality
3.5/5
Jb hunt has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Jb hunt Product Information
Jb hunt’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jb hunt's product the highest. Reviewers from the Automotive and Transportation industry rated Jb hunt the lowest at 1.5.
- Website
- www.jbhunt.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Quick Insights into Jb hunt Product Quality
Jb hunt's Product Quality score was rated highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Jb hunt Product Quality the Highest
Ranked Jb hunt Product Quality the Lowest
Jb hunt Product Quality Score by Gender
Female customers rated Jb hunt's Product Quality score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Jb hunt Product Quality Score by Ethnicity
Jb hunt's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Jb hunt Product Quality Score by Age
Jb hunt's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
36-40 2.3 | 36-40 | 2.3 |
46-50 1.9 | 46-50 | 1.9 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.2 | 56-60 | 3.2 |
Jb hunt Product Quality Score by Usage
Jb hunt's Product Quality score was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jb hunt Product Quality Score by Industry
Jb hunt's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Jb hunt Product Quality vs. Competitors
Compared to its competitors, Jb hunt's Product Quality score is rated right above WERNER ENTERPRISES, INC., and is preceded by Tyson Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tyson Foods | 3.6/5 |
| Jb hunt | 3.5/5 |
| WERNER ENTERPRISES, INC. | 3.2/5 |
| C.H. Robinson | 2.9/5 |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Product Quality score is rated right below FedEx.
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Jb hunt Pricing
Jb hunt ROI & Value For Money
3.6/5
Jb hunt has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Jb hunt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Jb hunt.
Quick Insights into Jb hunt ROI
Jb hunt's ROI score was rated highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Jb hunt ROI the Highest
Ranked Jb hunt ROI the Lowest
Jb hunt ROI Score by Gender
Male customers rated Jb hunt's ROI score 0.8 stars higher than Female customers.
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Male
3.1/5
Female
2.3/5
Jb hunt ROI Score by Ethnicity
Jb hunt's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Jb hunt ROI Score by Age
Jb hunt's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
36-40 2.5 | 36-40 | 2.5 |
46-50 3 | 46-50 | 3 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.7 | 56-60 | 2.7 |
Jb hunt ROI Score by Usage
Jb hunt's ROI score was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jb hunt ROI Score by Industry
Jb hunt's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Jb hunt Pricing vs. Competitors
Compared to its competitors, Jb hunt's ROI score is rated right above Tyson Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Jb hunt | 3.6/5 |
| Tyson Foods | 3.4/5 |
| C.H. Robinson | 3/5 |
| WERNER ENTERPRISES, INC. | 2.9/5 |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's ROI score is rated right above FedEx, and is preceded by BMW Group.
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Jb hunt Customer Satisfaction (CSAT)
Jb hunt Customer Satisfaction (CSAT) Score
60 / 100
Jb hunt has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
42%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jb hunt Customer Satisfaction
Jb hunt's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers ages 46-50.
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Ranked Jb hunt Customer Satisfaction the Highest
Ranked Jb hunt Customer Satisfaction the Lowest
Jb hunt Customer Satisfaction Score by Gender
Female customers rated Jb hunt's Customer Satisfaction score 24 points higher than Male customers.
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51 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 21% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Jb hunt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jb hunt's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
Jb hunt's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
Jb hunt Customer Satisfaction Score by Age
Jb hunt's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 34% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 67% |
Jb hunt Customer Satisfaction Score by Usage
Jb hunt's Customer Satisfaction score was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jb hunt Customer Satisfaction Score by Industry
Jb hunt's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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}Jb hunt Customer Satisfaction vs. Competitors
Compared to its competitors, Jb hunt's Customer Satisfaction score is rated right above C.H. Robinson, and is preceded by Tyson Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tyson Foods | 64% |
| Jb hunt | 60% |
| C.H. Robinson | 53% |
| WERNER ENTERPRISES, INC. | 43% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Satisfaction score is rated right below FedEx.
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Jb hunt Customer Service
3.4/5
Jb hunt has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jb hunt's Customer Service
Address
Lowell, AR United States of America
Website
www.jbhunt.com
Quick Insights into Jb hunt Customer Service
Jb hunt's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.
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Ranked Jb hunt Customer Service the Highest
Ranked Jb hunt Customer Service the Lowest
Jb hunt Customer Service Score by Gender
Male customers rated Jb hunt's Customer Service score 0.5 stars higher than Female customers.
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Male
2.6/5
Female
2.1/5
Jb hunt Customer Service Score by Ethnicity
Jb hunt's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Jb hunt Customer Service Score by Age
Jb hunt's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 1.8 | 36-40 | 1.8 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2 | 51-55 | 2 |
56-60 2.6 | 56-60 | 2.6 |
Jb hunt Customer Service Score by Usage
Jb hunt's Customer Service score was rated the highest by customers who have used Jb hunt's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jb hunt Customer Service Score by Industry
Jb hunt's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Automotive and Transportation industry customers.
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Jb hunt Customer Service vs. Competitors
Compared to its competitors, Jb hunt's Customer Service score is rated right above WERNER ENTERPRISES, INC., and is preceded by Tyson Foods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tyson Foods | 3.5/5 |
| Jb hunt | 3.4/5 |
| WERNER ENTERPRISES, INC. | 3.1/5 |
| C.H. Robinson | 3/5 |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Jb hunt's Customer Service score is rated right below FedEx.
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Jb hunt as an Employer
Consumer vs. Employees
Jb hunt scored a 33 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Jb hunt would recommend the brand to a friend. ENPS measures how likely Jb hunt employees would recommend working at Jb hunt to a friend.
Net Promoter Score
33
NPS Score
| 62% | Promoters |
|---|---|
| 9% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Jb hunt is ranked #580 in the Global Top 100 Brands. It ranks just behind Corner Bakery Cafe and just ahead of Land O' Lakes.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
578 |  | Hormel Foods |  | James Snee | Food and Beverages |
579 |  | Corner Bakery Cafe |  | Mike Hislop | Food and Beverages |
580 | | Jb hunt | | Automotive and Transportation | |
581 |  | Land O' Lakes |  | Beth Ford | Food and Beverages |
582 |  | Insight Global |  | Bert Bean | Business and Consumer Services |
583 |  | Phenom |  | Mahe Bayireddi | Tech |
584 |  | Rackspace Technology |  | Amar Maletira | Tech |
Automotive and Transportation Ranking Snapshot
Jb hunt is ranked #30 in the Automotive and Transportation Industry. It ranks just behind BAE Systems and just ahead of Infiniti.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Lear Corporation | Southfield, MI |
29 |  | BAE Systems | Falls Church, VA |
30 | | Jb hunt | Lowell, AR |
31 |  | Infiniti | Dallas, TX |
32 |  | Raytheon Technologies | Waltham, MA |
33 |  | Nissan | Smyrna, TN |
34 |  | Rolls-Royce | London, MN |
