-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
C.H. Robinson
Marketing or Exec? Claim Your Free Account
About C.H. Robinson's Brand
C.H. Robinson helps companies simplify their global supply chains and understand their landed costs. Among its major competitors, C.H. Robinson is ranked in 5th place for NPS while J.B. Hunt Transport, Inc. is 1st, and FedEx is 2nd. Overall, C.H. Robinson has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
C.H. Robinson Ranking
- #4 / 4 of its competitors
C.H. Robinson NPS
C.H. Robinson's Net Promoter Score (NPS) is a -14 with 35% Promoters, 16% Passives, and 49% Detractors. Net Promoter Score tracks whether C.H. Robinson's customers would recommend using the product based on a scale of -100 to 100.
C.H. Robinson Overall NPS
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
C.H. Robinson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -11 | Apr 2024 | -11 |
May 2024 -12 | May 2024 | -12 |
Jun 2024 -10 | Jun 2024 | -10 |
Jul 2024 -10 | Jul 2024 | -10 |
Oct 2024 -12 | Oct 2024 | -12 |
Jan 2025 -10 | Jan 2025 | -10 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -11 | Apr 2025 | -11 |
Jun 2025 -10 | Jun 2025 | -10 |
Jul 2025 -10 | Jul 2025 | -10 |
Oct 2025 -12 | Oct 2025 | -12 |
Jan 2026 -14 | Jan 2026 | -14 |
How Other Brands Compare
C.H. Robinson is ranked #4 for NPS among its competitors. J.B. Hunt Transport, Inc. and FedEx come in first and second, with Ryder System coming in at third.
C.H. Robinson |  FedEx |  Ryder System |  J.B. Hunt Transport, Inc. | |
| Global Ranking | #- | #95 | #488 | #- |
| NPS | -14 | 19 | 16 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $1.60B | $15.49B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
C.H. Robinson NPS by Gender
Female customers rated C.H. Robinson's NPS 18 points higher than Male customers.
Male
-41
C.H. Robinson's NPS was rated -41 by Male customers on Comparably.
26%
Promoters
7%
Passives
67%
Detractors
Female
-23
C.H. Robinson's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
C.H. Robinson NPS by Ethnicity
C.H. Robinson's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Other -60 | Other | -60 |
C.H. Robinson NPS by Age
C.H. Robinson's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
C.H. Robinson NPS by Usage
C.H. Robinson's NPS was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
C.H. Robinson NPS vs. Competitors
Compared to its competitors, C.H. Robinson's NPS is rated right above Coyote Logistics, and is preceded by Freightquote.
| COMPANY | NPS Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 20 |
| FedEx | 19 |
| Ryder System | 16 |
 | Freightquote | 0 |
| C.H. Robinson | -14 |
 | Coyote Logistics | -19 |
 | WERNER ENTERPRISES, INC. | -34 |
 | XPO | -38 |
 | TQL | -40 |
 | Estes Express Lines | -45 |
 | Saia Motor Freight | -60 |
C.H. Robinson Customer Reviews
Out of the 8 C.H. Robinson customer reviews 4 were positive and 4 were constructive. C.H. Robinson customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
C.H. Robinson Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of C.H. Robinson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
C.H. Robinson Customer Loyalty Score by Gender
Male customers rated C.H. Robinson's Customer Loyalty score 26% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of C.H. Robinson.
Male
76%
Yes
Female
50%
Yes
C.H. Robinson Customer Loyalty Score by Ethnicity
C.H. Robinson's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of C.H. Robinson.
58
out of 100
Caucasian
82
out of 100
Other
C.H. Robinson Customer Loyalty Score by Age
C.H. Robinson's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of C.H. Robinson.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 40% | 36-40 | 40% |
41-45 64% | 41-45 | 64% |
46-50 33% | 46-50 | 33% |
51-55 100% | 51-55 | 100% |
C.H. Robinson Customer Loyalty Score by Usage
C.H. Robinson's Customer Loyalty score was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
C.H. Robinson Customer Loyalty Score by Industry
C.H. Robinson's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
C.H. Robinson Customer Loyalty vs. Competitors
Compared to its competitors, C.H. Robinson's Customer Loyalty score is rated right above Coyote Logistics, and is preceded by FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Freightquote | 100% |
| Ryder System | 75% |
| FedEx | 74% |
| C.H. Robinson | 71% |
| Coyote Logistics | 68% |
| WERNER ENTERPRISES, INC. | 68% |
| TQL | 67% |
| Saia Motor Freight | 58% |
| Estes Express Lines | 56% |
| J.B. Hunt Transport, Inc. | 54% |
| XPO | 54% |
Unlock C.H. Robinson Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full C.H. Robinson Customer Loyalty vs. Competitors data and gain insights into your customers today.
C.H. Robinson Product Quality
2.9/5
C.H. Robinson has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock C.H. Robinson's overall Product Quality score rated by its users and customers.
C.H. Robinson Product Information
C.H. Robinson’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated C.H. Robinson's product the highest. Reviewers from the Aerospace and Aviation industry rated C.H. Robinson the lowest at 3.
- Website
- http://www.chrobinson.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Travel
Quick Insights into C.H. Robinson Product Quality
C.H. Robinson's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used C.H. Robinson's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked C.H. Robinson's Product Quality.
Ranked C.H. Robinson Product Quality the Highest
Ranked C.H. Robinson Product Quality the Lowest
C.H. Robinson Product Quality Score by Gender
Female customers rated C.H. Robinson's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of C.H. Robinson.
Male
2.1/5
Female
2.6/5
C.H. Robinson Product Quality Score by Ethnicity
C.H. Robinson's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of C.H. Robinson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.1 | Other | 2.1 |
C.H. Robinson Product Quality Score by Age
C.H. Robinson's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of C.H. Robinson.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.9 | 46-50 | 1.9 |
51-55 3 | 51-55 | 3 |
C.H. Robinson Product Quality Score by Usage
C.H. Robinson's Product Quality score was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
C.H. Robinson Product Quality Score by Industry
C.H. Robinson's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
C.H. Robinson Product Quality vs. Competitors
Compared to its competitors, C.H. Robinson's Product Quality score is rated right above Freightquote, and is preceded by Coyote Logistics.
| COMPANY | Product Quality Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.6/5 |
| FedEx | 3.6/5 |
| Ryder System | 3.2/5 |
| WERNER ENTERPRISES, INC. | 3.2/5 |
| Coyote Logistics | 3/5 |
| C.H. Robinson | 2.9/5 |
| Freightquote | 2.7/5 |
| XPO | 2.4/5 |
| Saia Motor Freight | 2.2/5 |
| Estes Express Lines | 2.1/5 |
| TQL | 1.9/5 |
Unlock C.H. Robinson Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full C.H. Robinson Product Quality vs. Competitors data and gain insights into your customers today.
C.H. Robinson Pricing
C.H. Robinson ROI & Value For Money
3/5
C.H. Robinson has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock C.H. Robinson's overall ROI score rated by its users and customers.
C.H. Robinson Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from C.H. Robinson.
Quick Insights into C.H. Robinson ROI
C.H. Robinson's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked C.H. Robinson's ROI score.
Ranked C.H. Robinson ROI the Highest
Ranked C.H. Robinson ROI the Lowest
C.H. Robinson ROI Score by Gender
Female customers rated C.H. Robinson's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of C.H. Robinson.
Male
2.3/5
Female
2.9/5
C.H. Robinson ROI Score by Ethnicity
C.H. Robinson's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of C.H. Robinson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.2 | Other | 2.2 |
C.H. Robinson ROI Score by Age
C.H. Robinson's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of C.H. Robinson.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.1 | 51-55 | 3.1 |
C.H. Robinson ROI Score by Usage
C.H. Robinson's ROI score was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
C.H. Robinson ROI Score by Industry
C.H. Robinson's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
C.H. Robinson Pricing vs. Competitors
Compared to its competitors, C.H. Robinson's ROI score is rated right above WERNER ENTERPRISES, INC., and is preceded by FedEx.
| COMPANY | Pricing Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.7/5 |
| Ryder System | 3.4/5 |
| FedEx | 3.4/5 |
| C.H. Robinson | 3/5 |
| WERNER ENTERPRISES, INC. | 2.9/5 |
| Freightquote | 2.7/5 |
| Coyote Logistics | 2.7/5 |
| XPO | 2.2/5 |
| Saia Motor Freight | 2.1/5 |
| Estes Express Lines | 2/5 |
| TQL | 1.9/5 |
Unlock C.H. Robinson ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full C.H. Robinson ROI vs. Competitors data and gain insights into your customers today.
C.H. Robinson Customer Satisfaction (CSAT)
C.H. Robinson Customer Satisfaction (CSAT) Score
53 / 100
C.H. Robinson has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
10%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into C.H. Robinson Customer Satisfaction
C.H. Robinson's Customer Satisfaction score was rated highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and rated lowest by customers who have used C.H. Robinson's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked C.H. Robinson's Customer Satisfaction.
Ranked C.H. Robinson Customer Satisfaction the Highest
Ranked C.H. Robinson Customer Satisfaction the Lowest
C.H. Robinson Customer Satisfaction Score by Gender
Male customers rated C.H. Robinson's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of C.H. Robinson.
28 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 18% | |
Very Dissatisfied | 36% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 36% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
C.H. Robinson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
C.H. Robinson's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C.H. Robinson.
28 / 100
Very Satisfied
9%
Satisfied
19%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
18%
Very Dissatisfied
27%
CSAT according to Other
C.H. Robinson's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of C.H. Robinson.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
C.H. Robinson Customer Satisfaction Score by Age
C.H. Robinson's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of C.H. Robinson.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 51-55 | 33% |
C.H. Robinson Customer Satisfaction Score by Usage
C.H. Robinson's Customer Satisfaction score was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
C.H. Robinson Customer Satisfaction vs. Competitors
Compared to its competitors, C.H. Robinson's Customer Satisfaction score is rated right above J.B. Hunt Transport, Inc., and is preceded by Ryder System.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| Ryder System | 55% |
| C.H. Robinson | 53% |
| J.B. Hunt Transport, Inc. | 50% |
| Coyote Logistics | 43% |
| WERNER ENTERPRISES, INC. | 43% |
| XPO | 36% |
| TQL | 34% |
| Estes Express Lines | 33% |
| Saia Motor Freight | 17% |
| Freightquote | 0% |
Unlock C.H. Robinson Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full C.H. Robinson Customer Satisfaction vs. Competitors data and gain insights into your customers today.
C.H. Robinson Customer Service
3/5
C.H. Robinson has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock C.H. Robinson's overall Customer Service score rated by its users and customers.
About C.H. Robinson's Customer Service
Address
2420 N. Frank Reed Rd., Suite D, Nogales, AZ 85621
Website
http://www.chrobinson.com
Phone Number
9529377858
Quick Insights into C.H. Robinson Customer Service
C.H. Robinson's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked C.H. Robinson's Customer Service score.
Ranked C.H. Robinson Customer Service the Highest
Ranked C.H. Robinson Customer Service the Lowest
C.H. Robinson Customer Service Score by Gender
Female customers rated C.H. Robinson's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of C.H. Robinson.
Male
2.2/5
Female
3/5
C.H. Robinson Customer Service Score by Ethnicity
C.H. Robinson's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of C.H. Robinson.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.2 | Other | 2.2 |
C.H. Robinson Customer Service Score by Age
C.H. Robinson's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of C.H. Robinson.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.9 | 51-55 | 2.9 |
C.H. Robinson Customer Service Score by Usage
C.H. Robinson's Customer Service score was rated the highest by customers who have used C.H. Robinson's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
C.H. Robinson Customer Service Score by Industry
C.H. Robinson's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
C.H. Robinson Customer Service vs. Competitors
Compared to its competitors, C.H. Robinson's Customer Service score is rated right above Coyote Logistics, and is preceded by WERNER ENTERPRISES, INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.9/5 |
| FedEx | 3.5/5 |
| Ryder System | 3.5/5 |
| WERNER ENTERPRISES, INC. | 3.1/5 |
| C.H. Robinson | 3/5 |
| Coyote Logistics | 2.9/5 |
| Freightquote | 2.7/5 |
| Saia Motor Freight | 2.2/5 |
| XPO | 2.1/5 |
| TQL | 2/5 |
| Estes Express Lines | 2/5 |
Unlock C.H. Robinson Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full C.H. Robinson Customer Service vs. Competitors data and gain insights into your customers today.
C.H. Robinson as an Employer
3.6/5
C.H. Robinson has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
C.H. Robinson scored a -14 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of C.H. Robinson would recommend the brand to a friend. ENPS measures how likely C.H. Robinson employees would recommend working at C.H. Robinson to a friend.
Net Promoter Score
-14
NPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 37% | Promoters |
|---|---|
| 28% | Passive |
| 35% | Detractors |
