-40
NPS
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TQL
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About TQL's Brand
TQL is one of the largest 3PLs in North America. They arrange the movement of more than 20,000 loads of freight per week.
Brand at a Glance
67%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
TQL NPS
TQL's Net Promoter Score (NPS) is a -40 with 25% Promoters, 10% Passives, and 65% Detractors. Net Promoter Score tracks whether TQL's customers would recommend using the product based on a scale of -100 to 100.
TQL Overall NPS
| 25% | Promoters |
|---|---|
| 10% | Passives |
| 65% | Detractors |
TQL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -43 | Aug 2022 | -43 |
Sep 2022 -36 | Sep 2022 | -36 |
Oct 2022 -42 | Oct 2022 | -42 |
Dec 2022 -45 | Dec 2022 | -45 |
Jan 2023 -39 | Jan 2023 | -39 |
Feb 2023 -41 | Feb 2023 | -41 |
Mar 2023 -48 | Mar 2023 | -48 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 -42 | Oct 2023 | -42 |
Mar 2024 -39 | Mar 2024 | -39 |
Sep 2024 -41 | Sep 2024 | -41 |
Mar 2025 -40 | Mar 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TQL NPS by Gender
TQL's NPS was rated -34 by Male customers on Comparably.
Male
-34
TQL's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
TQL's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TQL NPS by Ethnicity
TQL's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
TQL NPS by Usage
TQL's NPS was rated -66 points by customers who have used TQL's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
TQL Customer Reviews
Out of the 2 TQL customer reviews 2 were positive and 0 were constructive. TQL customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TQL Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of TQL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TQL Customer Loyalty Score by Gender
TQL's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
TQL Customer Loyalty Score by Ethnicity
TQL's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TQL.
64
out of 100
Caucasian
TQL Customer Loyalty Score by Usage
TQL's Customer Loyalty score was rated 70% by customers who have used TQL's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TQL Customer Loyalty Score by Industry
TQL's Customer Loyalty score was rated 61% by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TQL Product Quality
1.9/5
TQL has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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TQL Product Information
TQL’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated TQL's product the highest.
- Website
- http://www.tql.com/
- Company Size
- 1-10 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into TQL Product Quality
TQL's Product Quality score was rated highest by Caucasian customers.
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Ranked TQL Product Quality the Highest
TQL Product Quality Score by Gender
TQL's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
TQL Product Quality Score by Ethnicity
TQL's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TQL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
TQL Product Quality Score by Usage
TQL's Product Quality score was rated 1.5 stars by customers who have used TQL's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TQL Product Quality Score by Industry
TQL's Product Quality score was rated 1.5 stars by Transportation industry customers.
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TQL Pricing
TQL ROI & Value For Money
1.9/5
TQL has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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TQL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into TQL ROI
TQL's ROI score was rated highest by Caucasian customers.
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Ranked TQL ROI the Highest
TQL ROI Score by Gender
TQL's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TQL.
Male
1.8/5
Female
N/A
TQL ROI Score by Ethnicity
TQL's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TQL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
TQL ROI Score by Usage
TQL's ROI score was rated 1.5 stars by customers who have used TQL's products/services for 1 to 2 Years.
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TQL ROI Score by Industry
TQL's ROI score was rated 1.5 stars by Transportation industry customers.
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TQL Customer Satisfaction (CSAT)
TQL Customer Satisfaction (CSAT) Score
34 / 100
TQL has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TQL Customer Satisfaction
TQL's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked TQL Customer Satisfaction the Highest
TQL Customer Satisfaction Score by Gender
TQL's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TQL.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
TQL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TQL's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TQL.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
TQL Customer Service
2/5
TQL has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About TQL's Customer Service
Address
Cincinnati, OH
Website
http://www.tql.com/
Quick Insights into TQL Customer Service
TQL's Customer Service score was rated highest by Caucasian customers.
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Ranked TQL Customer Service the Highest
TQL Customer Service Score by Gender
TQL's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TQL.
Male
1.9/5
Female
N/A
TQL Customer Service Score by Ethnicity
TQL's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TQL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
TQL Customer Service Score by Usage
TQL's Customer Service score was rated 1.5 stars by customers who have used TQL's products/services for 1 to 2 Years.
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TQL Customer Service Score by Industry
TQL's Customer Service score was rated 1.5 stars by Transportation industry customers.
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Consumer vs. Employees
TQL scored a -40 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of TQL would recommend the brand to a friend. ENPS measures how likely TQL employees would recommend working at TQL to a friend.
Net Promoter Score
-40
NPS Score
| 25% | Promoters |
|---|---|
| 10% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
