-45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Estes Express Lines
Marketing or Exec? Claim Your Free Account
About Estes Express Lines' Brand
Family owned and operated since 1931, Estes is a full-service freight transportation provider.
Brand at a Glance
56%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
Estes Express Lines NPS
Estes Express Lines's Net Promoter Score (NPS) is a -45 with 27% Promoters, 1% Passives, and 72% Detractors. Net Promoter Score tracks whether Estes Express Lines's customers would recommend using the product based on a scale of -100 to 100.
Estes Express Lines Overall NPS
| 27% | Promoters |
|---|---|
| 1% | Passives |
| 72% | Detractors |
Estes Express Lines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -52 | Nov 2023 | -52 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -52 | Jan 2024 | -52 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -46 | Apr 2024 | -46 |
May 2024 -44 | May 2024 | -44 |
Aug 2024 -42 | Aug 2024 | -42 |
Jan 2025 -42 | Jan 2025 | -42 |
Oct 2025 -44 | Oct 2025 | -44 |
Nov 2025 -44 | Nov 2025 | -44 |
Dec 2025 -46 | Dec 2025 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Estes Express Lines NPS by Gender
Female customers rated Estes Express Lines's NPS 4 points higher than Male customers.
Male
-80
Estes Express Lines's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-76
Estes Express Lines's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Estes Express Lines NPS by Ethnicity
Estes Express Lines's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
African American/Black -66 | African American/Black | -66 |
Other -100 | Other | -100 |
Estes Express Lines NPS by Age
Estes Express Lines's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Estes Express Lines NPS by Usage
Estes Express Lines's NPS was rated the highest by customers who have used Estes Express Lines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
Over 10 Years -82 | Over 10 Years | -82 |
Estes Express Lines Customer Reviews
Out of the 8 Estes Express Lines customer reviews 0 were positive and 8 were constructive. Estes Express Lines customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Estes Express Lines Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Estes Express Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Estes Express Lines Customer Loyalty Score by Gender
Male customers rated Estes Express Lines's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Estes Express Lines.
Male
65%
Yes
Female
44%
Yes
Estes Express Lines Customer Loyalty Score by Ethnicity
Estes Express Lines's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Estes Express Lines.
55
out of 100
Caucasian
85
out of 100
African American/Black
46
out of 100
Other
Estes Express Lines Customer Loyalty Score by Age
Estes Express Lines's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Estes Express Lines.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
36-40 33% | 36-40 | 33% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 61% | 51-55 | 61% |
56-60 67% | 56-60 | 67% |
66+ 78% | 66+ | 78% |
Estes Express Lines Customer Loyalty Score by Usage
Estes Express Lines's Customer Loyalty score was rated the highest by customers who have used Estes Express Lines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Estes Express Lines Customer Loyalty Score by Industry
Estes Express Lines's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Estes Express Lines Product Quality
2.1/5
Estes Express Lines has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Estes Express Lines' overall Product Quality score rated by its users and customers.
Estes Express Lines Product Information
Estes Express Lines’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Estes Express Lines's product the highest. Reviewers from the Architecture and Planning industry rated Estes Express Lines the lowest at 1.5.
- Website
- http://estes-express.com/
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
Quick Insights into Estes Express Lines Product Quality
Estes Express Lines's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked Estes Express Lines' Product Quality.
Ranked Estes Express Lines Product Quality the Highest
Ranked Estes Express Lines Product Quality the Lowest
Estes Express Lines Product Quality Score by Gender
Male customers rated Estes Express Lines's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Estes Express Lines.
Male
1.8/5
Female
1.5/5
Estes Express Lines Product Quality Score by Ethnicity
Estes Express Lines's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Estes Express Lines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Estes Express Lines Product Quality Score by Age
Estes Express Lines's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Estes Express Lines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 3 | 46-50 | 3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Estes Express Lines Product Quality Score by Usage
Estes Express Lines's Product Quality score was rated the highest by customers who have used Estes Express Lines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Estes Express Lines Product Quality Score by Industry
Estes Express Lines's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Estes Express Lines Pricing
Estes Express Lines ROI & Value For Money
2/5
Estes Express Lines has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Estes Express Lines' overall ROI score rated by its users and customers.
Estes Express Lines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Estes Express Lines.
Quick Insights into Estes Express Lines ROI
Estes Express Lines's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked Estes Express Lines' ROI score.
Ranked Estes Express Lines ROI the Highest
Ranked Estes Express Lines ROI the Lowest
Estes Express Lines ROI Score by Gender
Male customers rated Estes Express Lines's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Estes Express Lines.
Male
1.8/5
Female
1.5/5
Estes Express Lines ROI Score by Ethnicity
Estes Express Lines's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Estes Express Lines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Estes Express Lines ROI Score by Age
Estes Express Lines's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Estes Express Lines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Estes Express Lines ROI Score by Usage
Estes Express Lines's ROI score was rated the highest by customers who have used Estes Express Lines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Estes Express Lines ROI Score by Industry
Estes Express Lines's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Estes Express Lines Customer Satisfaction (CSAT)
Estes Express Lines Customer Satisfaction (CSAT) Score
32 / 100
Estes Express Lines has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Estes Express Lines Customer Satisfaction
Estes Express Lines's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked Estes Express Lines' Customer Satisfaction.
Ranked Estes Express Lines Customer Satisfaction the Highest
Ranked Estes Express Lines Customer Satisfaction the Lowest
Estes Express Lines Customer Satisfaction Score by Gender
Male customers rated Estes Express Lines's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Estes Express Lines.
23 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 59% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Estes Express Lines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Estes Express Lines' Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Estes Express Lines.
19 / 100
Very Satisfied
19%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
19%
Very Dissatisfied
57%
CSAT according to African American/Black
Estes Express Lines' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Estes Express Lines.
33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Estes Express Lines' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Estes Express Lines.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
Estes Express Lines Customer Satisfaction Score by Age
Estes Express Lines's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Estes Express Lines.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 0% |
Estes Express Lines Customer Satisfaction Score by Usage
Estes Express Lines's Customer Satisfaction score was rated the highest by customers who have used Estes Express Lines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Estes Express Lines Customer Satisfaction Score by Industry
Estes Express Lines's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Estes Express Lines Customer Satisfaction Score by Industry",
"text": "Estes Express Lines's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Warehousing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Chemicals",
"groupId": 506,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Warehousing",
"groupId": 570,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Estes Express Lines's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Estes Express Lines Customer Service
2/5
Estes Express Lines has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Estes Express Lines' overall Customer Service score rated by its users and customers.
About Estes Express Lines's Customer Service
Address
3901 West Broad St., Richmond, VA 23230
Website
http://estes-express.com/
Phone Number
804-353-1900
Estes Express Lines's Social Links
Quick Insights into Estes Express Lines Customer Service
Estes Express Lines's Customer Service score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked Estes Express Lines' Customer Service score.
Ranked Estes Express Lines Customer Service the Highest
Ranked Estes Express Lines Customer Service the Lowest
Estes Express Lines Customer Service Score by Gender
Male customers rated Estes Express Lines's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Estes Express Lines.
Male
1.8/5
Female
1.5/5
Estes Express Lines Customer Service Score by Ethnicity
Estes Express Lines's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Estes Express Lines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Estes Express Lines Customer Service Score by Age
Estes Express Lines's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Estes Express Lines.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.6 | 66+ | 3.6 |
Estes Express Lines Customer Service Score by Usage
Estes Express Lines's Customer Service score was rated the highest by customers who have used Estes Express Lines's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Estes Express Lines Customer Service Score by Industry
Estes Express Lines's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Estes Express Lines as an Employer
3.0/5
Estes Express Lines has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Estes Express Lines scored a -45 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Estes Express Lines would recommend the brand to a friend. ENPS measures how likely Estes Express Lines employees would recommend working at Estes Express Lines to a friend.
Net Promoter Score
-45
NPS Score
| 27% | Promoters |
|---|---|
| 1% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 38% | Promoters |
|---|---|
| 11% | Passive |
| 51% | Detractors |
