-38
NPS
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XPO
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About XPO's Brand
XPO (NYSE: XPO) is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America. Among its major competitors, XPO is ranked in 4th place for NPS while Old Dominion Freight Line is 1st, and Jb hunt is 2nd. Overall, XPO has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $12.21B
Brand at a Glance
54%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
XPO Ranking
- #3 / 4 of its competitors
XPO NPS
XPO's Net Promoter Score (NPS) is a -38 with 26% Promoters, 10% Passives, and 64% Detractors. Net Promoter Score tracks whether XPO's customers would recommend using the product based on a scale of -100 to 100.
XPO Overall NPS
| 26% | Promoters |
|---|---|
| 10% | Passives |
| 64% | Detractors |
XPO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -34 | Apr 2022 | -34 |
May 2022 -36 | May 2022 | -36 |
Jun 2022 -37 | Jun 2022 | -37 |
Jul 2022 -35 | Jul 2022 | -35 |
Sep 2022 -37 | Sep 2022 | -37 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -40 | Dec 2022 | -40 |
Jan 2023 -41 | Jan 2023 | -41 |
Apr 2023 -41 | Apr 2023 | -41 |
Jul 2023 -39 | Jul 2023 | -39 |
May 2024 -37 | May 2024 | -37 |
Aug 2024 -39 | Aug 2024 | -39 |
How Other Brands Compare
XPO is ranked third for NPS among its competitors. Old Dominion Freight Line and Jb hunt come in first and second, with Saia Motor Freight coming in at #4. Among those competitors, it is the third most valued company behind Old Dominion Freight Line.
XPO |  Jb hunt |  Old Dominion Freight Line |  Saia Motor Freight | |
| Global Ranking | #- | #580 | #- | #- |
| NPS | -38 | 33 | 41 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $12.21B | $17.77B | $25.30B | $6.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XPO NPS by Gender
Female customers rated XPO's NPS 76 points higher than Male customers.
Male
-76
XPO's NPS was rated -76 by Male customers on Comparably.
6%
Promoters
12%
Passives
82%
Detractors
Female
0
XPO's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
XPO NPS by Ethnicity
XPO's NPS was rated -55 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
XPO NPS by Age
XPO's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
XPO NPS by Usage
XPO's NPS was rated the highest by customers who have used XPO's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 25 | Over 10 Years | 25 |
XPO NPS vs. Competitors
Compared to its competitors, XPO's NPS is rated right above Saia Motor Freight, and is preceded by C.H. Robinson.
| COMPANY | NPS Score | |
|---|---|---|
| Old Dominion Freight Line | 41 |
| Jb hunt | 33 |
 | C.H. Robinson | -14 |
| XPO | -38 |
| Saia Motor Freight | -60 |
XPO Customer Reviews
Out of the 4 XPO customer reviews 1 was positive and 3 were constructive. XPO customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
XPO Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of XPO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XPO Customer Loyalty Score by Gender
Female customers rated XPO's Customer Loyalty score 42% higher than Male customers.
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Male
47%
Yes
Female
89%
Yes
XPO Customer Loyalty Score by Ethnicity
XPO's Customer Loyalty score was rated 51% by Caucasian customers on Comparably.
% who answered "Yes"
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51
out of 100
Caucasian
XPO Customer Loyalty Score by Age
XPO's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 46% | 36-40 | 46% |
41-45 50% | 41-45 | 50% |
46-50 55% | 46-50 | 55% |
56-60 78% | 56-60 | 78% |
XPO Customer Loyalty Score by Usage
XPO's Customer Loyalty score was rated the highest by customers who have used XPO's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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XPO Customer Loyalty Score by Industry
XPO's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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XPO Customer Loyalty vs. Competitors
Compared to its competitors, XPO's Customer Loyalty score is rated right below Saia Motor Freight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jb hunt | 74% |
| C.H. Robinson | 71% |
| Old Dominion Freight Line | 67% |
| Saia Motor Freight | 58% |
| XPO | 54% |
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XPO Product Quality
2.4/5
XPO has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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XPO Product Information
XPO’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated XPO's product the highest. Reviewers from the Logistics and Supply Chain industry rated XPO the lowest at 1.6.
- Website
- https://www.xpo.com/
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into XPO Product Quality
XPO's Product Quality score was rated highest by customers who have used XPO's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked XPO Product Quality the Highest
Ranked XPO Product Quality the Lowest
XPO Product Quality Score by Gender
Female customers rated XPO's Product Quality score 1.4 stars higher than Male customers.
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Male
1.5/5
Female
2.9/5
XPO Product Quality Score by Ethnicity
XPO's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
XPO Product Quality Score by Age
XPO's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
XPO Product Quality Score by Usage
XPO's Product Quality score was rated the highest by customers who have used XPO's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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XPO Product Quality Score by Industry
XPO's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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XPO Product Quality vs. Competitors
Compared to its competitors, XPO's Product Quality score is rated right above Saia Motor Freight, and is preceded by C.H. Robinson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Old Dominion Freight Line | 4.2/5 |
| Jb hunt | 3.5/5 |
| C.H. Robinson | 2.9/5 |
| XPO | 2.4/5 |
| Saia Motor Freight | 2.2/5 |
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XPO Pricing
XPO ROI & Value For Money
2.2/5
XPO has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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XPO Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from XPO.
Quick Insights into XPO ROI
XPO's ROI score was rated highest by customers who have used XPO's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked XPO ROI the Highest
Ranked XPO ROI the Lowest
XPO ROI Score by Gender
Female customers rated XPO's ROI score 1.3 stars higher than Male customers.
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Male
1.5/5
Female
2.8/5
XPO ROI Score by Ethnicity
XPO's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
XPO ROI Score by Age
XPO's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
XPO ROI Score by Usage
XPO's ROI score was rated the highest by customers who have used XPO's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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XPO ROI Score by Industry
XPO's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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XPO Pricing vs. Competitors
Compared to its competitors, XPO's ROI score is rated right above Saia Motor Freight, and is preceded by C.H. Robinson.
| COMPANY | Pricing Score | |
|---|---|---|
| Old Dominion Freight Line | 4.1/5 |
| Jb hunt | 3.6/5 |
| C.H. Robinson | 3/5 |
| XPO | 2.2/5 |
| Saia Motor Freight | 2.1/5 |
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XPO Customer Satisfaction (CSAT)
XPO Customer Satisfaction (CSAT) Score
37 / 100
XPO has an overall Customer Satisfaction score of 37 rated by its users and customers.
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Very Satisfied
23%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into XPO Customer Satisfaction
XPO's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used XPO's products/services for Less than 1 Year.
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Ranked XPO Customer Satisfaction the Highest
Ranked XPO Customer Satisfaction the Lowest
XPO Customer Satisfaction Score by Gender
Female customers rated XPO's Customer Satisfaction score 32 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 64% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
XPO Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
XPO's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
XPO Customer Satisfaction Score by Age
XPO's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 56-60 | 33% |
XPO Customer Satisfaction Score by Usage
XPO's Customer Satisfaction score was rated the highest by customers who have used XPO's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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XPO Customer Satisfaction vs. Competitors
Compared to its competitors, XPO's Customer Satisfaction score is rated right above Saia Motor Freight, and is preceded by C.H. Robinson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Old Dominion Freight Line | 78% |
| Jb hunt | 60% |
| C.H. Robinson | 53% |
| XPO | 36% |
| Saia Motor Freight | 17% |
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XPO Customer Service
2.1/5
XPO has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About XPO's Customer Service
Address
Five American Lane, Greenwich, CT 06831
Website
https://www.xpo.com/
Phone Number
(844) PICK-XPO (742-5976)
XPO's Social Links
Quick Insights into XPO Customer Service
XPO's Customer Service score was rated highest by customers who have used XPO's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked XPO Customer Service the Highest
Ranked XPO Customer Service the Lowest
XPO Customer Service Score by Gender
Female customers rated XPO's Customer Service score 1.2 stars higher than Male customers.
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Male
1.5/5
Female
2.7/5
XPO Customer Service Score by Ethnicity
XPO's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
XPO Customer Service Score by Age
XPO's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
XPO Customer Service Score by Usage
XPO's Customer Service score was rated the highest by customers who have used XPO's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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XPO Customer Service Score by Industry
XPO's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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XPO Customer Service vs. Competitors
Compared to its competitors, XPO's Customer Service score is rated right below Saia Motor Freight.
| COMPANY | Customer Service Score | |
|---|---|---|
| Old Dominion Freight Line | 4.2/5 |
| Jb hunt | 3.4/5 |
| C.H. Robinson | 3/5 |
| Saia Motor Freight | 2.2/5 |
| XPO | 2.1/5 |
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XPO as an Employer
4.5/5
XPO has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
XPO scored a -38 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of XPO would recommend the brand to a friend. ENPS measures how likely XPO employees would recommend working at XPO to a friend.
Net Promoter Score
-38
NPS Score
| 26% | Promoters |
|---|---|
| 10% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 44% | Promoters |
|---|---|
| 33% | Passive |
| 23% | Detractors |
