-60
NPS
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Saia Motor Freight
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About Saia Motor Freight's Brand
Brand at a Glance
58%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Saia Motor Freight NPS
Saia Motor Freight's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Saia Motor Freight's customers would recommend using the product based on a scale of -100 to 100.
Saia Motor Freight Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Saia Motor Freight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 -33 | Mar 2021 | -33 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -20 | Aug 2021 | -20 |
Nov 2021 -33 | Nov 2021 | -33 |
Feb 2022 -43 | Feb 2022 | -43 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 -55 | Jun 2022 | -55 |
Nov 2025 -60 | Nov 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saia Motor Freight Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Saia Motor Freight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saia Motor Freight Product Quality
2.2/5
Saia Motor Freight has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Saia Motor Freight Product Information
Saia Motor Freight’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.saia.com
- Company Size
- 11-50 Employees
Saia Motor Freight Pricing
Saia Motor Freight ROI & Value For Money
2.1/5
Saia Motor Freight has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Saia Motor Freight Customer Satisfaction (CSAT)
Saia Motor Freight Customer Satisfaction (CSAT) Score
17 / 100
Saia Motor Freight has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saia Motor Freight Customer Service
2.2/5
Saia Motor Freight has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Saia Motor Freight's Customer Service
Website
http://www.saia.com
Saia Motor Freight as an Employer
3.2/5
Saia Motor Freight has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Saia Motor Freight scored a -60 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Saia Motor Freight would recommend the brand to a friend. ENPS measures how likely Saia Motor Freight employees would recommend working at Saia Motor Freight to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 43% | Promoters |
|---|---|
| 16% | Passive |
| 41% | Detractors |
