-34
NPS
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WERNER ENTERPRISES, INC.
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About WERNER ENTERPRISES, INC. Brand
Werner Enterprises is a freight carrier and transportation and logistics company providing freight management and supply chain solutions.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
WERNER ENTERPRISES, INC. NPS
WERNER ENTERPRISES, INC.'s Net Promoter Score (NPS) is a -34 with 29% Promoters, 8% Passives, and 63% Detractors. Net Promoter Score tracks whether WERNER ENTERPRISES, INC.'s customers would recommend using the product based on a scale of -100 to 100.
WERNER ENTERPRISES, INC. Overall NPS
| 29% | Promoters |
|---|---|
| 8% | Passives |
| 63% | Detractors |
WERNER ENTERPRISES, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 9 | Sep 2022 | 9 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -7 | Feb 2023 | -7 |
Apr 2023 -15 | Apr 2023 | -15 |
Jul 2023 -19 | Jul 2023 | -19 |
Aug 2023 -24 | Aug 2023 | -24 |
Dec 2023 -28 | Dec 2023 | -28 |
Feb 2024 -22 | Feb 2024 | -22 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -33 | Apr 2024 | -33 |
Jun 2024 -31 | Jun 2024 | -31 |
Oct 2024 -33 | Oct 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WERNER ENTERPRISES, INC. NPS by Gender
WERNER ENTERPRISES, INC.'s NPS was rated -100 by Male customers on Comparably.
Male
-100
WERNER ENTERPRISES, INC.'s NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
WERNER ENTERPRISES, INC.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WERNER ENTERPRISES, INC. NPS by Ethnicity
WERNER ENTERPRISES, INC.'s NPS was rated -100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
WERNER ENTERPRISES, INC. NPS by Age
WERNER ENTERPRISES, INC.'s NPS was rated -100 points by customers ages 41-45 on Comparably.
WERNER ENTERPRISES, INC. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of WERNER ENTERPRISES, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WERNER ENTERPRISES, INC. Customer Loyalty Score by Gender
WERNER ENTERPRISES, INC.'s Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
WERNER ENTERPRISES, INC. Customer Loyalty Score by Ethnicity
WERNER ENTERPRISES, INC.'s Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
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40
out of 100
African American/Black
WERNER ENTERPRISES, INC. Customer Loyalty Score by Age
WERNER ENTERPRISES, INC.'s Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
WERNER ENTERPRISES, INC. Product Quality
3.2/5
WERNER ENTERPRISES, INC. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WERNER ENTERPRISES, INC. Product Information
WERNER ENTERPRISES, INC.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.werner.com
- Company Size
- 5,001-10,000 Employees
Industry
Transportation and Warehousing
Quick Insights into WERNER ENTERPRISES, INC. Product Quality
WERNER ENTERPRISES, INC.'s Product Quality score was rated highest by customers ages 41-45.
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Ranked WERNER ENTERPRISES, INC. Product Quality the Highest
WERNER ENTERPRISES, INC. Product Quality Score by Gender
WERNER ENTERPRISES, INC.'s Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
WERNER ENTERPRISES, INC. Product Quality Score by Ethnicity
WERNER ENTERPRISES, INC.'s Product Quality score was rated 1.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WERNER ENTERPRISES, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.6 | African American/Black | 1.6 |
WERNER ENTERPRISES, INC. Product Quality Score by Age
WERNER ENTERPRISES, INC.'s Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WERNER ENTERPRISES, INC..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
WERNER ENTERPRISES, INC. Pricing
WERNER ENTERPRISES, INC. ROI & Value For Money
2.9/5
WERNER ENTERPRISES, INC. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into WERNER ENTERPRISES, INC. ROI
WERNER ENTERPRISES, INC.'s ROI score was rated highest by customers ages 41-45.
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Ranked WERNER ENTERPRISES, INC. ROI the Highest
WERNER ENTERPRISES, INC. ROI Score by Gender
WERNER ENTERPRISES, INC.'s ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
WERNER ENTERPRISES, INC. ROI Score by Ethnicity
WERNER ENTERPRISES, INC.'s ROI score was rated 1.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WERNER ENTERPRISES, INC..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.8 | African American/Black | 1.8 |
WERNER ENTERPRISES, INC. ROI Score by Age
WERNER ENTERPRISES, INC.'s ROI score was rated 1.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WERNER ENTERPRISES, INC..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
WERNER ENTERPRISES, INC. Customer Satisfaction (CSAT)
WERNER ENTERPRISES, INC. Customer Satisfaction (CSAT) Score
43 / 100
WERNER ENTERPRISES, INC. has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WERNER ENTERPRISES, INC. Customer Satisfaction
WERNER ENTERPRISES, INC.'s Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked WERNER ENTERPRISES, INC. Customer Satisfaction the Highest
WERNER ENTERPRISES, INC. Customer Satisfaction Score by Gender
WERNER ENTERPRISES, INC.'s Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
WERNER ENTERPRISES, INC. Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
WERNER ENTERPRISES, INC. Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WERNER ENTERPRISES, INC..
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
WERNER ENTERPRISES, INC. Customer Satisfaction Score by Age
WERNER ENTERPRISES, INC.'s Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
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0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
WERNER ENTERPRISES, INC. Customer Service
3.1/5
WERNER ENTERPRISES, INC. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About WERNER ENTERPRISES, INC.'s Customer Service
Address
Omaha, NE 68138
Website
www.werner.com
Quick Insights into WERNER ENTERPRISES, INC. Customer Service
WERNER ENTERPRISES, INC.'s Customer Service score was rated highest by customers ages 41-45.
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Ranked WERNER ENTERPRISES, INC. Customer Service the Highest
WERNER ENTERPRISES, INC. Customer Service Score by Gender
WERNER ENTERPRISES, INC.'s Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WERNER ENTERPRISES, INC..
Male
1.8/5
Female
N/A
WERNER ENTERPRISES, INC. Customer Service Score by Ethnicity
WERNER ENTERPRISES, INC.'s Customer Service score was rated 1.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WERNER ENTERPRISES, INC..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.8 | African American/Black | 1.8 |
WERNER ENTERPRISES, INC. Customer Service Score by Age
WERNER ENTERPRISES, INC.'s Customer Service score was rated 1.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
WERNER ENTERPRISES, INC. as an Employer
3.3/5
WERNER ENTERPRISES, INC. has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
CEO of WERNER ENTERPRISES, INC.
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
WERNER ENTERPRISES, INC. scored a -34 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of WERNER ENTERPRISES, INC. would recommend the brand to a friend. ENPS measures how likely WERNER ENTERPRISES, INC. employees would recommend working at WERNER ENTERPRISES, INC. to a friend.
Net Promoter Score
-34
NPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
