20
NPS
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J.B. Hunt Transport, Inc.
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About J.B. Hunt Transport, Inc. Brand
Among its major competitors, J.B. Hunt Transport, Inc. is ranked in 1st place for NPS while FedEx is 2nd, and Fedex Supply Chain is 3rd.Their current valuation is $15.49B
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
J.B. Hunt Transport, Inc. Ranking
- #1 / 4 of its competitors
J.B. Hunt Transport, Inc. NPS
J.B. Hunt Transport, Inc.'s Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether J.B. Hunt Transport, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
J.B. Hunt Transport, Inc. Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
J.B. Hunt Transport, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Nov 2024 20 | Nov 2024 | 20 |
How Other Brands Compare
J.B. Hunt Transport, Inc. is ranked first for NPS among its competitors. FedEx and UPS come in second and third, with XPO coming in at #4. Among those competitors, it is the third most valued company behind UPS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J.B. Hunt Transport, Inc. NPS vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s NPS is rated right above FedEx.
| COMPANY | NPS Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 20 |
 | FedEx | 19 |
 | Fedex Supply Chain | 7 |
 | UPS | 0 |
 | C.H. Robinson | -14 |
 | Swift Transportation Corporation | -14 |
 | Hub Group | -18 |
 | Knight Transportation | -23 |
 | WERNER ENTERPRISES, INC. | -34 |
 | XPO | -38 |
J.B. Hunt Transport, Inc. Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of J.B. Hunt Transport, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J.B. Hunt Transport, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s Customer Loyalty score is rated right above XPO, and is preceded by WERNER ENTERPRISES, INC..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fedex Supply Chain | 84% |
| Swift Transportation Corporation | 78% |
| FedEx | 74% |
| Knight Transportation | 73% |
| UPS | 71% |
| C.H. Robinson | 71% |
| WERNER ENTERPRISES, INC. | 68% |
| J.B. Hunt Transport, Inc. | 54% |
| XPO | 54% |
| Hub Group | 48% |
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J.B. Hunt Transport, Inc. Product Quality
3.6/5
J.B. Hunt Transport, Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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J.B. Hunt Transport, Inc. Product Information
J.B. Hunt Transport, Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.jbhunt.com/
- Company Size
- 10,000+ Employees
Industry
Transportation
Travel
J.B. Hunt Transport, Inc. Product Quality vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s Product Quality score is rated right above FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.6/5 |
| FedEx | 3.6/5 |
| WERNER ENTERPRISES, INC. | 3.2/5 |
| Fedex Supply Chain | 3.1/5 |
| UPS | 3.1/5 |
| C.H. Robinson | 2.9/5 |
| Swift Transportation Corporation | 2.8/5 |
| Knight Transportation | 2.8/5 |
| Hub Group | 2.6/5 |
| XPO | 2.4/5 |
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J.B. Hunt Transport, Inc. Pricing
J.B. Hunt Transport, Inc. ROI & Value For Money
3.7/5
J.B. Hunt Transport, Inc. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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J.B. Hunt Transport, Inc. Pricing vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s ROI score is rated right above FedEx.
| COMPANY | Pricing Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.7/5 |
| FedEx | 3.4/5 |
| Fedex Supply Chain | 3.1/5 |
| UPS | 3/5 |
| C.H. Robinson | 3/5 |
| Swift Transportation Corporation | 3/5 |
| WERNER ENTERPRISES, INC. | 2.9/5 |
| Knight Transportation | 2.7/5 |
| Hub Group | 2.5/5 |
| XPO | 2.2/5 |
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J.B. Hunt Transport, Inc. Customer Satisfaction (CSAT)
J.B. Hunt Transport, Inc. Customer Satisfaction (CSAT) Score
50 / 100
J.B. Hunt Transport, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
J.B. Hunt Transport, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s Customer Satisfaction score is rated right above Swift Transportation Corporation, and is preceded by C.H. Robinson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| Knight Transportation | 60% |
| Fedex Supply Chain | 55% |
| UPS | 54% |
| C.H. Robinson | 53% |
| J.B. Hunt Transport, Inc. | 50% |
| Swift Transportation Corporation | 50% |
| WERNER ENTERPRISES, INC. | 43% |
| XPO | 37% |
| Hub Group | 11% |
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J.B. Hunt Transport, Inc. Customer Service
3.9/5
J.B. Hunt Transport, Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About J.B. Hunt Transport, Inc.'s Customer Service
Website
https://www.jbhunt.com/
J.B. Hunt Transport, Inc. Customer Service vs. Competitors
Compared to its competitors, J.B. Hunt Transport, Inc.'s Customer Service score is rated right above FedEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.9/5 |
| FedEx | 3.5/5 |
| WERNER ENTERPRISES, INC. | 3.1/5 |
| UPS | 3/5 |
| C.H. Robinson | 3/5 |
| Swift Transportation Corporation | 3/5 |
| Fedex Supply Chain | 2.8/5 |
| Knight Transportation | 2.8/5 |
| Hub Group | 2.7/5 |
| XPO | 2.1/5 |
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J.B. Hunt Transport, Inc. as an Employer
3.8/5
J.B. Hunt Transport, Inc. has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
CEO of J.B. Hunt Transport, Inc.
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
J.B. Hunt Transport, Inc. scored a 20 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of J.B. Hunt Transport, Inc. would recommend the brand to a friend. ENPS measures how likely J.B. Hunt Transport, Inc. employees would recommend working at J.B. Hunt Transport, Inc. to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 43% | Promoters |
|---|---|
| 23% | Passive |
| 34% | Detractors |
