-18
NPS
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Hub Group
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About Hub Group's Brand
"Hub Group is a freight transportation firm that offers intermodal freight transportation, truck brokerage and logistics services." Among its major competitors, Hub Group is ranked in 7th place for NPS while J.B. Hunt Transport, Inc. is 1st, and FedEx is 2nd.Their current market cap is $1.90B
Brand at a Glance
48%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Hub Group Ranking
- #4 / 4 of its competitors
Hub Group NPS
Hub Group's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Hub Group's customers would recommend using the product based on a scale of -100 to 100.
Hub Group Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Hub Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 49 | Sep 2021 | 49 |
Oct 2021 29 | Oct 2021 | 29 |
Dec 2021 37 | Dec 2021 | 37 |
Apr 2022 22 | Apr 2022 | 22 |
Aug 2022 30 | Aug 2022 | 30 |
Sep 2022 18 | Sep 2022 | 18 |
Nov 2022 9 | Nov 2022 | 9 |
Mar 2023 -8 | Mar 2023 | -8 |
Apr 2023 -1 | Apr 2023 | -1 |
Apr 2024 -7 | Apr 2024 | -7 |
Sep 2024 -12 | Sep 2024 | -12 |
Sep 2025 -18 | Sep 2025 | -18 |
How Other Brands Compare
Hub Group is ranked #4 for NPS among its competitors. J.B. Hunt Transport, Inc. and FedEx come in first and second, with Freightquote coming in at third. Among those competitors, it is the lowest valued company behind FedEx.
Hub Group |  FedEx |  J.B. Hunt Transport, Inc. |  Freightquote | |
| Global Ranking | #- | #95 | #- | #- |
| NPS | -18 | 19 | 20 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.90B | $57.73B | $15.49B | $12.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hub Group NPS by Gender
Hub Group's NPS was rated -20 by Male customers on Comparably.
Male
-20
Hub Group's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Hub Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hub Group NPS by Ethnicity
Hub Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hub Group NPS by Usage
Hub Group's NPS was rated -34 points by customers who have used Hub Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Hub Group NPS vs. Competitors
Compared to its competitors, Hub Group's NPS is rated right above WERNER ENTERPRISES, INC., and is preceded by Swift Transportation Corporation.
Hub Group Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Hub Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hub Group Customer Loyalty Score by Gender
Hub Group's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Hub Group Customer Loyalty Score by Ethnicity
Hub Group's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
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33
out of 100
Caucasian
Hub Group Customer Loyalty Score by Usage
Hub Group's Customer Loyalty score was rated 40% by customers who have used Hub Group's products/services for Less than 1 Year.
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Hub Group Customer Loyalty vs. Competitors
Compared to its competitors, Hub Group's Customer Loyalty score is rated right below J.B. Hunt Transport, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Freightquote | 100% |
 | USA Truck | 79% |
 | Swift Transportation Corporation | 78% |
| FedEx | 74% |
 | C.H. Robinson | 71% |
 | WERNER ENTERPRISES, INC. | 68% |
 | Roadrunner Transportation Systems | 68% |
| J.B. Hunt Transport, Inc. | 54% |
| Hub Group | 48% |
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Hub Group Product Quality
2.6/5
Hub Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Hub Group Product Information
Hub Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- www.hubgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Transportation and Warehousing
Quick Insights into Hub Group Product Quality
Hub Group's Product Quality score was rated highest by Male customers.
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Ranked Hub Group Product Quality the Highest
Hub Group Product Quality Score by Gender
Hub Group's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Hub Group Product Quality Score by Ethnicity
Hub Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hub Group Product Quality Score by Usage
Hub Group's Product Quality score was rated 2 stars by customers who have used Hub Group's products/services for Less than 1 Year.
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Hub Group Product Quality vs. Competitors
Compared to its competitors, Hub Group's Product Quality score is rated right below Roadrunner Transportation Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.6/5 |
| FedEx | 3.6/5 |
| USA Truck | 3.3/5 |
| WERNER ENTERPRISES, INC. | 3.2/5 |
| C.H. Robinson | 2.9/5 |
| Swift Transportation Corporation | 2.8/5 |
| Freightquote | 2.7/5 |
| Roadrunner Transportation Systems | 2.6/5 |
| Hub Group | 2.6/5 |
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Hub Group Pricing
Hub Group ROI & Value For Money
2.5/5
Hub Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Hub Group ROI
Hub Group's ROI score was rated highest by Male customers.
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Ranked Hub Group ROI the Highest
Hub Group ROI Score by Gender
Hub Group's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Hub Group ROI Score by Ethnicity
Hub Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hub Group ROI Score by Usage
Hub Group's ROI score was rated 2 stars by customers who have used Hub Group's products/services for Less than 1 Year.
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Hub Group Pricing vs. Competitors
Compared to its competitors, Hub Group's ROI score is rated right above Roadrunner Transportation Systems, and is preceded by Freightquote.
| COMPANY | Pricing Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.7/5 |
| FedEx | 3.4/5 |
| USA Truck | 3.3/5 |
| C.H. Robinson | 3/5 |
| Swift Transportation Corporation | 3/5 |
| WERNER ENTERPRISES, INC. | 2.9/5 |
| Freightquote | 2.7/5 |
| Hub Group | 2.5/5 |
| Roadrunner Transportation Systems | 2.5/5 |
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Hub Group Customer Satisfaction (CSAT)
Hub Group Customer Satisfaction (CSAT) Score
11 / 100
Hub Group has an overall Customer Satisfaction score of 11 rated by its users and customers.
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Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hub Group Customer Satisfaction
Hub Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hub Group Customer Satisfaction the Highest
Hub Group Customer Satisfaction Score by Gender
Hub Group's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Hub Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hub Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hub Group Customer Satisfaction vs. Competitors
Compared to its competitors, Hub Group's Customer Satisfaction score is rated right above Freightquote, and is preceded by Roadrunner Transportation Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| C.H. Robinson | 53% |
| J.B. Hunt Transport, Inc. | 50% |
| USA Truck | 50% |
| Swift Transportation Corporation | 50% |
| WERNER ENTERPRISES, INC. | 43% |
| Roadrunner Transportation Systems | 33% |
| Hub Group | 11% |
| Freightquote | 0% |
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Hub Group Customer Service
2.7/5
Hub Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Hub Group's Customer Service
Address
2000 Clearwater Dr, Oak Brook, IL
Website
www.hubgroup.com
Phone Number
(800) 377-5833
Quick Insights into Hub Group Customer Service
Hub Group's Customer Service score was rated highest by Male customers.
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Ranked Hub Group Customer Service the Highest
Hub Group Customer Service Score by Gender
Hub Group's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Hub Group Customer Service Score by Ethnicity
Hub Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hub Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hub Group Customer Service Score by Usage
Hub Group's Customer Service score was rated 2 stars by customers who have used Hub Group's products/services for Less than 1 Year.
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Hub Group Customer Service vs. Competitors
Compared to its competitors, Hub Group's Customer Service score is rated right above Roadrunner Transportation Systems, and is preceded by Freightquote.
| COMPANY | Customer Service Score | |
|---|---|---|
| J.B. Hunt Transport, Inc. | 3.9/5 |
| USA Truck | 3.5/5 |
| FedEx | 3.5/5 |
| WERNER ENTERPRISES, INC. | 3.1/5 |
| C.H. Robinson | 3/5 |
| Swift Transportation Corporation | 3/5 |
| Freightquote | 2.7/5 |
| Hub Group | 2.7/5 |
| Roadrunner Transportation Systems | 2.6/5 |
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Hub Group as an Employer
2.4/5
Hub Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hub Group scored a -18 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Hub Group would recommend the brand to a friend. ENPS measures how likely Hub Group employees would recommend working at Hub Group to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 20% | Promoters |
|---|---|
| 22% | Passive |
| 58% | Detractors |
