-80
NPS
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Brand Page
Roadrunner Transportation Systems
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About Roadrunner Transportation Systems' Brand
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Roadrunner Transportation Systems NPS
Roadrunner Transportation Systems's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Roadrunner Transportation Systems's customers would recommend using the product based on a scale of -100 to 100.
Roadrunner Transportation Systems Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Roadrunner Transportation Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Apr 2024 -80 | Apr 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roadrunner Transportation Systems NPS by Gender
Roadrunner Transportation Systems's NPS was rated -67 by Male customers on Comparably.
Male
-67
Roadrunner Transportation Systems's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Roadrunner Transportation Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Roadrunner Transportation Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Roadrunner Transportation Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Roadrunner Transportation Systems Customer Loyalty Score by Gender
Roadrunner Transportation Systems's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Roadrunner Transportation Systems Product Quality
2.6/5
Roadrunner Transportation Systems has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Roadrunner Transportation Systems Product Information
Roadrunner Transportation Systems’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.rrts.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Roadrunner Transportation Systems Product Quality
Roadrunner Transportation Systems's Product Quality score was rated highest by Male customers.
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Ranked Roadrunner Transportation Systems Product Quality the Highest
Roadrunner Transportation Systems Product Quality Score by Gender
Roadrunner Transportation Systems's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Roadrunner Transportation Systems Pricing
Roadrunner Transportation Systems ROI & Value For Money
2.5/5
Roadrunner Transportation Systems has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Roadrunner Transportation Systems ROI
Roadrunner Transportation Systems's ROI score was rated highest by Male customers.
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Ranked Roadrunner Transportation Systems ROI the Highest
Roadrunner Transportation Systems ROI Score by Gender
Roadrunner Transportation Systems's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Roadrunner Transportation Systems Customer Satisfaction (CSAT)
Roadrunner Transportation Systems Customer Satisfaction (CSAT) Score
34 / 100
Roadrunner Transportation Systems has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roadrunner Transportation Systems Customer Service
2.6/5
Roadrunner Transportation Systems has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Roadrunner Transportation Systems's Customer Service
Website
http://www.rrts.com
Quick Insights into Roadrunner Transportation Systems Customer Service
Roadrunner Transportation Systems's Customer Service score was rated highest by Male customers.
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Ranked Roadrunner Transportation Systems Customer Service the Highest
Roadrunner Transportation Systems Customer Service Score by Gender
Roadrunner Transportation Systems's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Roadrunner Transportation Systems.
Male
2/5
Female
N/A
Roadrunner Transportation Systems as an Employer
2.2/5
Roadrunner Transportation Systems has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Roadrunner Transportation Systems
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Roadrunner Transportation Systems scored a -80 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Roadrunner Transportation Systems would recommend the brand to a friend. ENPS measures how likely Roadrunner Transportation Systems employees would recommend working at Roadrunner Transportation Systems to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
