0
NPS
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USA Truck
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About USA Truck's Brand
USA Truck is a capacity solutions provider of transportation and logistics services that includes truckload and dedicated contract carriage.
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
USA Truck NPS
USA Truck's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether USA Truck's customers would recommend using the product based on a scale of -100 to 100.
USA Truck Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
USA Truck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
May 2023 -25 | May 2023 | -25 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
Jun 2024 -1 | Jun 2024 | -1 |
Aug 2024 -13 | Aug 2024 | -13 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USA Truck Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of USA Truck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USA Truck Product Quality
3.3/5
USA Truck has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock USA Truck's overall Product Quality score rated by its users and customers.
USA Truck Product Information
USA Truck’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://usa-truck.com/
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
USA Truck Pricing
USA Truck ROI & Value For Money
3.3/5
USA Truck has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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USA Truck Customer Satisfaction (CSAT)
USA Truck Customer Satisfaction (CSAT) Score
50 / 100
USA Truck has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USA Truck Customer Service
3.5/5
USA Truck has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USA Truck's overall Customer Service score rated by its users and customers.
About USA Truck's Customer Service
Address
3200 Industrial Park Rd, Van Buren, AR 72956
Website
http://usa-truck.com/
Phone Number
4794712500
USA Truck's Social Links
USA Truck as an Employer
4.6/5
USA Truck has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
USA Truck scored a 0 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of USA Truck would recommend the brand to a friend. ENPS measures how likely USA Truck employees would recommend working at USA Truck to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
