-14
NPS
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Swift Transportation Corporation
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About Swift Transportation Corporation's Brand
Best in Class transportation solutions.
Brand at a Glance
78%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
Swift Transportation Corporation NPS
Swift Transportation Corporation's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Swift Transportation Corporation's customers would recommend using the product based on a scale of -100 to 100.
Swift Transportation Corporation Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Swift Transportation Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
Jul 2021 -66 | Jul 2021 | -66 |
Oct 2021 -25 | Oct 2021 | -25 |
Nov 2021 -40 | Nov 2021 | -40 |
Feb 2022 -17 | Feb 2022 | -17 |
Sep 2022 -29 | Sep 2022 | -29 |
Oct 2022 -30 | Oct 2022 | -30 |
Dec 2022 -36 | Dec 2022 | -36 |
Feb 2023 -25 | Feb 2023 | -25 |
Nov 2024 -16 | Nov 2024 | -16 |
Aug 2025 -15 | Aug 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swift Transportation Corporation NPS by Gender
Swift Transportation Corporation's NPS was rated -34 by Female customers on Comparably.
Female
-34
Swift Transportation Corporation's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Swift Transportation Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Swift Transportation Corporation NPS by Ethnicity
Swift Transportation Corporation's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Swift Transportation Corporation Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Swift Transportation Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swift Transportation Corporation Customer Loyalty Score by Gender
Swift Transportation Corporation's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Swift Transportation Corporation.
Female
100%
Yes
Male
N/A
Yes
Swift Transportation Corporation Customer Loyalty Score by Ethnicity
Swift Transportation Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swift Transportation Corporation.
100
out of 100
Caucasian
Swift Transportation Corporation Product Quality
2.8/5
Swift Transportation Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Swift Transportation Corporation's overall Product Quality score rated by its users and customers.
Swift Transportation Corporation Product Information
Swift Transportation Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.swifttrans.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Logistics and Supply Chain
Travel
Quick Insights into Swift Transportation Corporation Product Quality
Swift Transportation Corporation's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swift Transportation Corporation's Product Quality.
Ranked Swift Transportation Corporation Product Quality the Highest
Swift Transportation Corporation Product Quality Score by Gender
Swift Transportation Corporation's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swift Transportation Corporation.
Female
3.1/5
Male
N/A
Swift Transportation Corporation Product Quality Score by Ethnicity
Swift Transportation Corporation's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swift Transportation Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Swift Transportation Corporation Pricing
Swift Transportation Corporation ROI & Value For Money
3/5
Swift Transportation Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Swift Transportation Corporation ROI
Swift Transportation Corporation's ROI score was rated highest by Female customers.
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Ranked Swift Transportation Corporation ROI the Highest
Swift Transportation Corporation ROI Score by Gender
Swift Transportation Corporation's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swift Transportation Corporation.
Female
2.6/5
Male
N/A
Swift Transportation Corporation ROI Score by Ethnicity
Swift Transportation Corporation's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swift Transportation Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Swift Transportation Corporation Customer Satisfaction (CSAT)
Swift Transportation Corporation Customer Satisfaction (CSAT) Score
50 / 100
Swift Transportation Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swift Transportation Corporation Customer Satisfaction
Swift Transportation Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Swift Transportation Corporation's Customer Satisfaction.
Ranked Swift Transportation Corporation Customer Satisfaction the Highest
Swift Transportation Corporation Customer Satisfaction Score by Gender
Swift Transportation Corporation's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Swift Transportation Corporation.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Swift Transportation Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swift Transportation Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swift Transportation Corporation.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Swift Transportation Corporation Customer Service
3/5
Swift Transportation Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Swift Transportation Corporation's Customer Service
Address
2200 S. 75th Avenue, Phoenix, Phoenix, AZ
Website
http://www.swifttrans.com/
Phone Number
602-269-9700
Quick Insights into Swift Transportation Corporation Customer Service
Swift Transportation Corporation's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Swift Transportation Corporation's Customer Service score.
Ranked Swift Transportation Corporation Customer Service the Highest
Swift Transportation Corporation Customer Service Score by Gender
Swift Transportation Corporation's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swift Transportation Corporation.
Female
2.6/5
Male
N/A
Swift Transportation Corporation Customer Service Score by Ethnicity
Swift Transportation Corporation's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swift Transportation Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Swift Transportation Corporation as an Employer
3.0/5
Swift Transportation Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Swift Transportation Corporation
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Swift Transportation Corporation scored a -14 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Swift Transportation Corporation would recommend the brand to a friend. ENPS measures how likely Swift Transportation Corporation employees would recommend working at Swift Transportation Corporation to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
