-23
NPS
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Knight Transportation
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About Knight Transportation's Brand
Knight Transportation is a provider of multiple truckload transportation services
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Knight Transportation NPS
Knight Transportation's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Knight Transportation's customers would recommend using the product based on a scale of -100 to 100.
Knight Transportation Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Knight Transportation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Oct 2022 -66 | Oct 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 17 | Feb 2024 | 17 |
Apr 2024 -1 | Apr 2024 | -1 |
Oct 2024 -13 | Oct 2024 | -13 |
Nov 2024 -22 | Nov 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knight Transportation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Knight Transportation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knight Transportation Product Quality
2.8/5
Knight Transportation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Knight Transportation's overall Product Quality score rated by its users and customers.
Knight Transportation Product Information
Knight Transportation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://knighttrans.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Knight Transportation Pricing
Knight Transportation ROI & Value For Money
2.7/5
Knight Transportation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Knight Transportation Customer Satisfaction (CSAT)
Knight Transportation Customer Satisfaction (CSAT) Score
60 / 100
Knight Transportation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knight Transportation Customer Service
2.8/5
Knight Transportation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Knight Transportation's Customer Service
Address
20002 N 19th Ave, Phoenix, AZ
Website
http://knighttrans.com
Phone Number
(602) 606-6118
Knight Transportation as an Employer
2.4/5
Knight Transportation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Knight Transportation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Knight Transportation scored a -23 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Knight Transportation would recommend the brand to a friend. ENPS measures how likely Knight Transportation employees would recommend working at Knight Transportation to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
