7
NPS
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Fedex Supply Chain
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About Fedex Supply Chain's Brand
A Pittsburgh-based third-party reverse logistics provider Among its major competitors, Fedex Supply Chain is ranked in 5th place for NPS while Exel is 1st, and Inmar is 2nd.
Brand at a Glance
84%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.8/5
Customer Service
Fedex Supply Chain Ranking
- #2 / 4 of its competitors
Fedex Supply Chain NPS
Fedex Supply Chain's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether Fedex Supply Chain's customers would recommend using the product based on a scale of -100 to 100.
Fedex Supply Chain Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
Fedex Supply Chain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 33 | Apr 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Apr 2022 34 | Apr 2022 | 34 |
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 11 | Jan 2023 | 11 |
Oct 2023 0 | Oct 2023 | 0 |
Apr 2024 9 | Apr 2024 | 9 |
Dec 2024 -1 | Dec 2024 | -1 |
Feb 2025 0 | Feb 2025 | 0 |
May 2025 6 | May 2025 | 6 |
How Other Brands Compare
Fedex Supply Chain is ranked second for NPS among its competitors. FedEx and XPO come in first and third, with CEVA coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fedex Supply Chain NPS by Gender
Fedex Supply Chain's NPS was rated 34 by Female customers on Comparably.
Female
34
Fedex Supply Chain's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Fedex Supply Chain's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fedex Supply Chain NPS by Age
Fedex Supply Chain's NPS was rated 34 points by customers ages 56-60 on Comparably.
Fedex Supply Chain Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Fedex Supply Chain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fedex Supply Chain Customer Loyalty Score by Gender
Fedex Supply Chain's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Fedex Supply Chain Customer Loyalty Score by Age
Fedex Supply Chain's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fedex Supply Chain.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Fedex Supply Chain Customer Loyalty vs. Competitors
Compared to its competitors, Fedex Supply Chain's Customer Loyalty score is rated right above FedEx, and is preceded by CEVA.
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Fedex Supply Chain Product Quality
3.1/5
Fedex Supply Chain has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Fedex Supply Chain Product Information
Fedex Supply Chain’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Business Services
Travel
Quick Insights into Fedex Supply Chain Product Quality
Fedex Supply Chain's Product Quality score was rated highest by customers ages 56-60.
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Ranked Fedex Supply Chain Product Quality the Highest
Fedex Supply Chain Product Quality Score by Gender
Fedex Supply Chain's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Fedex Supply Chain Product Quality Score by Age
Fedex Supply Chain's Product Quality score was rated 3.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fedex Supply Chain.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.8 | 56-60 | 3.8 |
Fedex Supply Chain Product Quality vs. Competitors
Compared to its competitors, Fedex Supply Chain's Product Quality score is rated right above XPO, and is preceded by Kenco.
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VS
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Fedex Supply Chain Pricing
Fedex Supply Chain ROI & Value For Money
3.1/5
Fedex Supply Chain has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Fedex Supply Chain ROI
Fedex Supply Chain's ROI score was rated highest by customers ages 56-60.
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Ranked Fedex Supply Chain ROI the Highest
Fedex Supply Chain ROI Score by Gender
Fedex Supply Chain's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Fedex Supply Chain ROI Score by Age
Fedex Supply Chain's ROI score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fedex Supply Chain.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Fedex Supply Chain Pricing vs. Competitors
Compared to its competitors, Fedex Supply Chain's ROI score is rated right above XPO, and is preceded by FedEx.
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VS
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Fedex Supply Chain Customer Satisfaction (CSAT)
Fedex Supply Chain Customer Satisfaction (CSAT) Score
56 / 100
Fedex Supply Chain has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fedex Supply Chain Customer Satisfaction
Fedex Supply Chain's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked Fedex Supply Chain Customer Satisfaction the Highest
Fedex Supply Chain Customer Satisfaction Score by Gender
Fedex Supply Chain's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fedex Supply Chain.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Fedex Supply Chain Customer Satisfaction Score by Age
Fedex Supply Chain's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fedex Supply Chain.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Fedex Supply Chain Customer Satisfaction vs. Competitors
Compared to its competitors, Fedex Supply Chain's Customer Satisfaction score is rated right above Kenco, and is preceded by FedEx.
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VS
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Fedex Supply Chain Customer Service
2.8/5
Fedex Supply Chain has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Fedex Supply Chain's Customer Service
Address
700 Cranberry Woods Drive, Cranberry Twp, PA 16066
Website
https://supplychain.fedex.com/
Phone Number
412-820-3837
Quick Insights into Fedex Supply Chain Customer Service
Fedex Supply Chain's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Fedex Supply Chain's Customer Service score.
Ranked Fedex Supply Chain Customer Service the Highest
Fedex Supply Chain Customer Service Score by Gender
Fedex Supply Chain's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fedex Supply Chain.
Female
3.5/5
Male
N/A
Fedex Supply Chain Customer Service Score by Age
Fedex Supply Chain's Customer Service score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fedex Supply Chain.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Fedex Supply Chain Customer Service vs. Competitors
Compared to its competitors, Fedex Supply Chain's Customer Service score is rated right above XPO, and is preceded by FedEx.
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Fedex Supply Chain as an Employer
2.5/5
Fedex Supply Chain has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Fedex Supply Chain
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fedex Supply Chain scored a 7 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Fedex Supply Chain would recommend the brand to a friend. ENPS measures how likely Fedex Supply Chain employees would recommend working at Fedex Supply Chain to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
