8
NPS
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Kenco
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About Kenco's Brand
Kenco provides integrated logistics solutions that include distribution and fulfillment.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Kenco NPS
Kenco's Net Promoter Score (NPS) is a 8 with 54% Promoters, 0% Passives, and 46% Detractors. Net Promoter Score tracks whether Kenco's customers would recommend using the product based on a scale of -100 to 100.
Kenco Overall NPS
| 54% | Promoters |
|---|---|
| 0% | Passives |
| 46% | Detractors |
Kenco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 15 | Feb 2023 | 15 |
Apr 2023 25 | Apr 2023 | 25 |
Jul 2023 11 | Jul 2023 | 11 |
Mar 2024 9 | Mar 2024 | 9 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2026 7 | Jan 2026 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kenco NPS by Gender
Kenco's NPS was rated 20 by Male customers on Comparably.
Male
20
Kenco's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Kenco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kenco NPS by Ethnicity
Kenco's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Kenco Customer Reviews
Out of the 2 Kenco customer reviews 1 was positive and 1 was constructive. Kenco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kenco Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Kenco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kenco Customer Loyalty Score by Gender
Kenco's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Kenco Customer Loyalty Score by Ethnicity
Kenco's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kenco.
78
out of 100
Caucasian
Kenco Product Quality
3.5/5
Kenco has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kenco Product Information
Kenco’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.kencogroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Kenco Product Quality
Kenco's Product Quality score was rated highest by Caucasian customers.
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Ranked Kenco Product Quality the Highest
Kenco Product Quality Score by Gender
Kenco's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kenco.
Male
3/5
Female
N/A
Kenco Product Quality Score by Ethnicity
Kenco's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kenco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Kenco Pricing
Kenco ROI & Value For Money
3.5/5
Kenco has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Kenco ROI
Kenco's ROI score was rated highest by Caucasian customers.
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Ranked Kenco ROI the Highest
Kenco ROI Score by Gender
Kenco's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kenco.
Male
3/5
Female
N/A
Kenco ROI Score by Ethnicity
Kenco's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kenco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Kenco Customer Satisfaction (CSAT)
Kenco Customer Satisfaction (CSAT) Score
55 / 100
Kenco has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kenco Customer Satisfaction
Kenco's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kenco Customer Satisfaction the Highest
Kenco Customer Satisfaction Score by Gender
Kenco's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kenco.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Kenco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kenco's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kenco.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Kenco Customer Service
3.5/5
Kenco has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Kenco's Customer Service
Address
2001 riverside drive, Chattanooga, TN
Website
http://www.kencogroup.com/
Phone Number
(800) 758-3289
Quick Insights into Kenco Customer Service
Kenco's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kenco's Customer Service score.
Ranked Kenco Customer Service the Highest
Kenco Customer Service Score by Gender
Kenco's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kenco.
Male
3/5
Female
N/A
Kenco Customer Service Score by Ethnicity
Kenco's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kenco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Kenco as an Employer
4.1/5
Kenco has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Kenco scored a 8 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Kenco would recommend the brand to a friend. ENPS measures how likely Kenco employees would recommend working at Kenco to a friend.
Net Promoter Score
8
NPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
