-19
NPS
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Coyote Logistics
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About Coyote Logistics' Brand
Coyote Logistics is a third-party logistics company that provides transportation and logistics services to shippers in North America.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Coyote Logistics CMO
Coyote Logistics NPS
Coyote Logistics's Net Promoter Score (NPS) is a -19 with 38% Promoters, 5% Passives, and 57% Detractors. Net Promoter Score tracks whether Coyote Logistics's customers would recommend using the product based on a scale of -100 to 100.
Coyote Logistics Overall NPS
| 38% | Promoters |
|---|---|
| 5% | Passives |
| 57% | Detractors |
Coyote Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -21 | Apr 2023 | -21 |
May 2023 -23 | May 2023 | -23 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -19 | Aug 2023 | -19 |
Sep 2023 -15 | Sep 2023 | -15 |
Jan 2024 -15 | Jan 2024 | -15 |
Feb 2024 -13 | Feb 2024 | -13 |
Mar 2024 -13 | Mar 2024 | -13 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -17 | Nov 2024 | -17 |
Jan 2025 -19 | Jan 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coyote Logistics NPS by Gender
Coyote Logistics's NPS was rated -46 by Male customers on Comparably.
Male
-46
Coyote Logistics's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
N/A
Coyote Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Coyote Logistics NPS by Ethnicity
Coyote Logistics's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Coyote Logistics NPS by Age
Coyote Logistics's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Coyote Logistics NPS by Usage
Coyote Logistics's NPS was rated the highest by customers who have used Coyote Logistics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Coyote Logistics Customer Reviews
Out of the 3 Coyote Logistics customer reviews 1 was positive and 2 were constructive. Coyote Logistics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Coyote Logistics Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Coyote Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coyote Logistics Customer Loyalty Score by Gender
Coyote Logistics's Customer Loyalty score was rated 59 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Coyote Logistics.
Male
59%
Yes
Female
N/A
Yes
Coyote Logistics Customer Loyalty Score by Ethnicity
Coyote Logistics's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coyote Logistics.
82
out of 100
Caucasian
Coyote Logistics Customer Loyalty Score by Age
Coyote Logistics's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Coyote Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
46-50 70% | 46-50 | 70% |
Coyote Logistics Customer Loyalty Score by Usage
Coyote Logistics's Customer Loyalty score was rated the highest by customers who have used Coyote Logistics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coyote Logistics Customer Loyalty Score by Industry
Coyote Logistics's Customer Loyalty score was rated 10% by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Coyote Logistics Product Quality
3/5
Coyote Logistics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Coyote Logistics Product Information
Coyote Logistics’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Coyote Logistics's product the highest.
- Website
- http://coyote.com/
- Company Size
- 5,001-10,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Coyote Logistics Product Quality
Coyote Logistics's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Coyote Logistics's products/services for 5 to 10 Years.
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Ranked Coyote Logistics Product Quality the Highest
Ranked Coyote Logistics Product Quality the Lowest
Coyote Logistics Product Quality Score by Gender
Coyote Logistics's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Coyote Logistics.
Male
2.7/5
Female
N/A
Coyote Logistics Product Quality Score by Ethnicity
Coyote Logistics's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coyote Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Coyote Logistics Product Quality Score by Age
Coyote Logistics's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Coyote Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3.1 | 46-50 | 3.1 |
Coyote Logistics Product Quality Score by Usage
Coyote Logistics's Product Quality score was rated the highest by customers who have used Coyote Logistics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Coyote Logistics Product Quality Score by Industry
Coyote Logistics's Product Quality score was rated 2.3 stars by Transportation industry customers.
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Coyote Logistics Pricing
Coyote Logistics ROI & Value For Money
2.7/5
Coyote Logistics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Coyote Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into Coyote Logistics ROI
Coyote Logistics's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Coyote Logistics's products/services for 5 to 10 Years.
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Ranked Coyote Logistics ROI the Highest
Ranked Coyote Logistics ROI the Lowest
Coyote Logistics ROI Score by Gender
Coyote Logistics's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coyote Logistics.
Male
2.5/5
Female
N/A
Coyote Logistics ROI Score by Ethnicity
Coyote Logistics's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coyote Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Coyote Logistics ROI Score by Age
Coyote Logistics's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Coyote Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
46-50 2.8 | 46-50 | 2.8 |
Coyote Logistics ROI Score by Usage
Coyote Logistics's ROI score was rated the highest by customers who have used Coyote Logistics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Coyote Logistics ROI Score by Industry
Coyote Logistics's ROI score was rated 2 stars by Transportation industry customers.
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Coyote Logistics Customer Satisfaction (CSAT)
Coyote Logistics Customer Satisfaction (CSAT) Score
43 / 100
Coyote Logistics has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coyote Logistics Customer Satisfaction
Coyote Logistics's Customer Satisfaction score was rated highest by customers who have used Coyote Logistics's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Coyote Logistics' Customer Satisfaction.
Ranked Coyote Logistics Customer Satisfaction the Highest
Coyote Logistics Customer Satisfaction Score by Gender
Coyote Logistics's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coyote Logistics.
34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Coyote Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coyote Logistics' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coyote Logistics.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Coyote Logistics Customer Satisfaction Score by Usage
Coyote Logistics's Customer Satisfaction score was rated 66 points by customers who have used Coyote Logistics's products/services for 2 to 5 Years.
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Coyote Logistics Customer Service
2.9/5
Coyote Logistics has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Coyote Logistics's Customer Service
Address
Chicago, IL
Website
http://coyote.com/
Phone Number
8478105637
Quick Insights into Coyote Logistics Customer Service
Coyote Logistics's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Coyote Logistics's products/services for 5 to 10 Years.
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Ranked Coyote Logistics Customer Service the Highest
Ranked Coyote Logistics Customer Service the Lowest
Coyote Logistics Customer Service Score by Gender
Coyote Logistics's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coyote Logistics.
Male
2.4/5
Female
N/A
Coyote Logistics Customer Service Score by Ethnicity
Coyote Logistics's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coyote Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Coyote Logistics Customer Service Score by Age
Coyote Logistics's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coyote Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
46-50 3.3 | 46-50 | 3.3 |
Coyote Logistics Customer Service Score by Usage
Coyote Logistics's Customer Service score was rated the highest by customers who have used Coyote Logistics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Coyote Logistics Customer Service Score by Industry
Coyote Logistics's Customer Service score was rated 2 stars by Transportation industry customers.
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Coyote Logistics as an Employer
4.5/5
Coyote Logistics has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Coyote Logistics scored a -19 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Coyote Logistics would recommend the brand to a friend. ENPS measures how likely Coyote Logistics employees would recommend working at Coyote Logistics to a friend.
Net Promoter Score
-19
NPS Score
| 38% | Promoters |
|---|---|
| 5% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
