

Innovative supply chain and fleet solutions provider, Fortune 500, 36k + employees. Ryder System’s brand is ranked #488 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ryder System. When compared to other organizations within the Automotive and Transportation industry, Ryder System is ranked #27. Among its major competitors, Ryder System is ranked in 5th place for NPS while Yusen Logistics is 1st, and You Need a Budget is 2nd.Their current market cap is $1.60B

Ms. Karen M. Jones has been the Chief Marketing Officer of Ryder System, Inc. since September 16, 2013 and has been its Executive Vice President since October 2014. Ms. Jones served as the Chief Marketing Officer of Reliant Energy Retail Holdings, LLC, where she was also responsible for the Reliant Energy Foundation. She served as Senior Vice President of Ryder System, Inc. since September 16, 2013. Prior to joining Reliant in 2010, she served as Senior Vice President of Marketing and Corporate Communications at DHL Express U.S., with responsibility for building the DHL brand in the United States. She also sat on the U.S. Management Board (USMB) at DHL Express. During her time at DHL, her marketing efforts resulted in the largest aided and unaided awareness increases in DHL history and within the logistics category. Earlier in her career, Ms. Jones served as a Marketing Executive at Hewlett Packard (HP) where she spent 15 years creating a universally consistent brand image by transforming and unifying HP s advertising, sponsorship and communications campaigns. She also held several senior marketing positions at the former Compaq Computer Corporation, including Director of Marketing Communications for the iPAQ products. She created an international marketing communications campaign and the go-to-market strategy that led the efforts to re-position Compaq as a leader in the PC market. She serves as a Member of Advisory Board at Mela Artisans, Inc. and MyMela.com, Inc. Ms. Jones also sits on the Board of Directors for the School of PR and Journalism for the University of Florida and she is also on the Board of Directors for the Take Stock in Children Foundation of Florida. In 2005, she was named Marketer of the Year by B to B Magazine for spearheading DHL s $150 million 2004 re-branding campaign and was ranked in the publication's annual Best Issue in 2006, 2007 and 2008. She has made multiple appearances as a spokesperson on the NBC Today Show, Good Morning America and Fox Networks and as a panel speaker for the Sports Symposium by the Sports Business Journal and the University of Florida. Ms. Jones holds a BA in Journalism from the University of Houston.
Ryder System's Net Promoter Score (NPS) is a 16 with 49% Promoters, 18% Passives, and 33% Detractors. Net Promoter Score tracks whether Ryder System's customers would recommend using the product based on a scale of -100 to 100.
| 49% | Promoters |
|---|---|
| 18% | Passives |
| 33% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jan 2023 24 | Jan 2023 | 24 |
Feb 2023 25 | Feb 2023 | 25 |
Mar 2023 23 | Mar 2023 | 23 |
May 2023 21 | May 2023 | 21 |
Jun 2023 23 | Jun 2023 | 23 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 20 | Oct 2023 | 20 |
Mar 2024 19 | Mar 2024 | 19 |
Sep 2024 19 | Sep 2024 | 19 |
Nov 2024 19 | Nov 2024 | 19 |
Feb 2025 18 | Feb 2025 | 18 |
Jun 2025 16 | Jun 2025 | 16 |
Ryder System is ranked second for NPS among its competitors. Yusen Logistics and XPO come in first and third, with U-Haul coming in at #4. Among those competitors, it is the lowest valued company behind XPO.
![]() Ryder System | ![]() XPO | ![]() U-Haul | ![]() Yusen Logistics | |
| Global Ranking | #488 | #- | #- | #- |
| NPS | 16 | -38 | -63 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.60B | $12.21B | $12.01B | $5.84B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Ryder System's NPS 5 points higher than Female customers.
Ryder System's NPS was rated 5 by Male customers on Comparably.
Ryder System's NPS was rated by Female customers on Comparably.
Ryder System's NPS was rated -18 points by Caucasian customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
Ryder System's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Ryder System's NPS was rated the highest by customers who have used Ryder System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Over 10 Years 0 | Over 10 Years | 0 |
Compared to its competitors, Ryder System's NPS is rated right above Penske Truck Leasing, and is preceded by Brambles.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Yusen Logistics | 100 |
![]() | You Need a Budget | 100 |
![]() | DHL | 34 |
![]() | Brambles | 20 |
![]() | Ryder System | 16 |
![]() | Penske Truck Leasing | 0 |
![]() | C.H. Robinson | -14 |
![]() | Rush Enterprises | -28 |
![]() | Penske Automotive Group | -30 |
![]() | XPO | -38 |
![]() | U-Haul | -63 |
![]() | Canada Cartage | -100 |
In the Automotive and Transportation industry, Ryder System's NPS is rated right below FedEx.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Porsche | 60 |
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | BMW Group | 34 |
![]() | Tesla | 29 |
![]() | FedEx | 19 |
![]() | Ryder System | 16 |
Out of the 3 Ryder System customer reviews 0 were positive and 3 were constructive. Ryder System customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Ryder System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ryder System's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
Ryder System's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Ryder System's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
41-45 70% | 41-45 | 70% |
51-55 87% | 51-55 | 87% |
Ryder System's Customer Loyalty score was rated the highest by customers who have used Ryder System's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ryder System's Customer Loyalty score was rated 70% by both Automotive and Transportation and Tech industry customers.
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Compared to its competitors, Ryder System's Customer Loyalty score is rated right above Penske Automotive Group, and is preceded by Penske Truck Leasing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Yusen Logistics | 100% |
![]() | You Need a Budget | 100% |
![]() | DHL | 77% |
![]() | Penske Truck Leasing | 76% |
![]() | Ryder System | 75% |
![]() | Penske Automotive Group | 74% |
![]() | Brambles | 71% |
![]() | C.H. Robinson | 71% |
![]() | Rush Enterprises | 62% |
![]() | U-Haul | 60% |
![]() | XPO | 54% |
![]() | Canada Cartage | N/A |
In the Automotive and Transportation industry, Ryder System's Customer Loyalty score is rated right above FedEx, and is preceded by Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Porsche | 85% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | BMW Group | 82% |
![]() | Tesla | 77% |
![]() | Ryder System | 75% |
![]() | FedEx | 74% |
Ryder System has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ryder System’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ryder System's product the highest.
Ryder System's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers who have used Ryder System's products/services for Over 10 Years.
Male customers rated Ryder System's Product Quality score 0.1 stars higher than Female customers.
Ryder System's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Ryder System's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
51-55 2.8 | 51-55 | 2.8 |
Ryder System's Product Quality score was rated the highest by customers who have used Ryder System's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Ryder System's Product Quality score was rated 4.1 stars by both Automotive and Transportation and Tech industry customers.
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Compared to its competitors, Ryder System's Product Quality score is rated right above Penske Truck Leasing, and is preceded by DHL.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | You Need a Budget | 5/5 |
![]() | Yusen Logistics | 4.5/5 |
![]() | Brambles | 4.1/5 |
![]() | DHL | 3.9/5 |
![]() | Ryder System | 3.2/5 |
![]() | Penske Truck Leasing | 3.1/5 |
![]() | Rush Enterprises | 3.1/5 |
![]() | C.H. Robinson | 2.9/5 |
![]() | Penske Automotive Group | 2.9/5 |
![]() | XPO | 2.4/5 |
![]() | U-Haul | 1.6/5 |
![]() | Canada Cartage | N/A |
In the Automotive and Transportation industry, Ryder System's Product Quality score is rated right below FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Porsche | 4.4/5 |
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | BMW Group | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | FedEx | 3.6/5 |
![]() | Ryder System | 3.2/5 |
Ryder System has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Ryder System.
Ryder System's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
Male customers rated Ryder System's ROI score 0.2 stars higher than Female customers.
Ryder System's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Ryder System's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
41-45 3.5 | 41-45 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
Ryder System's ROI score was rated the highest by customers who have used Ryder System's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ryder System's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Compared to its competitors, Ryder System's ROI score is rated right above Brambles, and is preceded by DHL.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Yusen Logistics | 4.5/5 |
![]() | You Need a Budget | 4.5/5 |
![]() | DHL | 3.8/5 |
![]() | Ryder System | 3.4/5 |
![]() | Brambles | 3.4/5 |
![]() | C.H. Robinson | 3/5 |
![]() | Penske Truck Leasing | 2.9/5 |
![]() | Penske Automotive Group | 2.6/5 |
![]() | Rush Enterprises | 2.6/5 |
![]() | XPO | 2.2/5 |
![]() | U-Haul | 1.7/5 |
![]() | Canada Cartage | N/A |
In the Automotive and Transportation industry, Ryder System's ROI score is rated right above FedEx, and is preceded by BMW Group.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Porsche | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | Audi | 3.8/5 |
![]() | BMW Group | 3.7/5 |
![]() | Ryder System | 3.4/5 |
![]() | FedEx | 3.4/5 |
Ryder System has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ryder System's Customer Satisfaction score was rated highest by customers who have used Ryder System's products/services for Less than 1 Year, and rated lowest by customers who have used Ryder System's products/services for Over 10 Years.
Male customers rated Ryder System's Customer Satisfaction score 17 points higher than Female customers.
Very Satisfied | 44% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 21% |
Very Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Ryder System's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Ryder System's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Ryder System's Customer Satisfaction score was rated the highest by customers who have used Ryder System's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Ryder System's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.
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}Compared to its competitors, Ryder System's Customer Satisfaction score is rated right above C.H. Robinson, and is preceded by Rush Enterprises.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Yusen Logistics | 100% |
![]() | You Need a Budget | 100% |
![]() | Brambles | 91% |
![]() | DHL | 79% |
![]() | Rush Enterprises | 60% |
![]() | Ryder System | 55% |
![]() | C.H. Robinson | 53% |
![]() | Penske Truck Leasing | 52% |
![]() | XPO | 36% |
![]() | Penske Automotive Group | 30% |
![]() | U-Haul | 19% |
![]() | Canada Cartage | 0% |
In the Automotive and Transportation industry, Ryder System's Customer Satisfaction score is rated right below FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Porsche | 86% |
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | BMW Group | 76% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | FedEx | 65% |
![]() | Ryder System | 55% |
Ryder System has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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11690 NW 105 St., 33178
http://www.ryder.com
(305) 500-8094
Ryder System's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 51-55.
Ryder System's Customer Service score was rated 2.9 by both Female and Male customers on Comparably.
Ryder System's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Ryder System's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
41-45 3.5 | 41-45 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
Ryder System's Customer Service score was rated the highest by customers who have used Ryder System's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ryder System's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Compared to its competitors, Ryder System's Customer Service score is rated right above C.H. Robinson, and is preceded by Brambles.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | You Need a Budget | 5/5 |
![]() | Yusen Logistics | 4.2/5 |
![]() | DHL | 3.9/5 |
![]() | Brambles | 3.5/5 |
![]() | Ryder System | 3.5/5 |
![]() | C.H. Robinson | 3/5 |
![]() | Rush Enterprises | 2.9/5 |
![]() | Penske Truck Leasing | 2.8/5 |
![]() | Penske Automotive Group | 2.5/5 |
![]() | XPO | 2.1/5 |
![]() | U-Haul | 1.5/5 |
![]() | Canada Cartage | N/A |
In the Automotive and Transportation industry, Ryder System's Customer Service score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Porsche | 4.3/5 |
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | BMW Group | 3.9/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Ryder System | 3.5/5 |
![]() | FedEx | 3.5/5 |
Ryder System has a 3.3/5 stars for its overall company culture rated by their employees

Ryder System scored a 16 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Ryder System would recommend the brand to a friend. ENPS measures how likely Ryder System employees would recommend working at Ryder System to a friend.
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Ryder System is ranked #488 in the Global Top 100 Brands. It ranks just behind GNC and just ahead of Cerner Corporation.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
486 | ![]() | Fox | ![]() | Media and Entertainment | |
487 | ![]() | GNC | ![]() | Josh Burris | Retail |
488 | ![]() | Ryder System | ![]() | Robert Sanchez | Automotive and Transportation |
489 | ![]() | Cerner Corporation | ![]() | Brent Shafer | Health and Wellness |
490 | ![]() | Pampered Chef | ![]() | Andrew Treanor | Food and Beverages |
491 | ![]() | Barnes & Noble | ![]() | Demos Parneros | Retail |
492 | ![]() | Spanx | ![]() | Sara Blakely | Fashion and Beauty |
Ryder System is ranked #27 in the Automotive and Transportation Industry. It ranks just behind Cadillac and just ahead of Lear Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
25 | ![]() | Lockheed Martin | Bethesda, MD |
26 | ![]() | Cadillac | Detroit, MI |
27 | ![]() | Ryder System | |
28 | ![]() | Lear Corporation | Southfield, MI |
29 | ![]() | BAE Systems | Falls Church, VA |
30 | ![]() | Jb hunt | Lowell, AR |
31 | ![]() | Infiniti | Dallas, TX |