-30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Penske Automotive Group
Marketing or Exec? Claim Your Free Account
About Penske Automotive Group's Brand
Penske Automotive Group (PAG) is a diversified international transportation services company and one of the world's premier automotive and commercial truck retailers. Our dealership operations are primarily based in the United States, United Kingdom, Canada, Germany, Italy, and Japan. At PAG, we are grounded in a “one team” mentality. We strive to create a positive and challenging workplace that promotes excellence, rewards, and achievement and delivers the very best experience to our customers. We are seeking dedicated and motivated professionals who share that same passion to join our team.
Brand at a Glance
74%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Penske Automotive Group NPS
Penske Automotive Group's Net Promoter Score (NPS) is a -30 with 33% Promoters, 4% Passives, and 63% Detractors. Net Promoter Score tracks whether Penske Automotive Group's customers would recommend using the product based on a scale of -100 to 100.
Penske Automotive Group Overall NPS
| 33% | Promoters |
|---|---|
| 4% | Passives |
| 63% | Detractors |
Penske Automotive Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -13 | Sep 2023 | -13 |
Oct 2023 -15 | Oct 2023 | -15 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -17 | Jan 2024 | -17 |
Feb 2024 -21 | Feb 2024 | -21 |
Apr 2024 -21 | Apr 2024 | -21 |
Dec 2024 -23 | Dec 2024 | -23 |
Jan 2025 -23 | Jan 2025 | -23 |
Feb 2025 -27 | Feb 2025 | -27 |
Jun 2025 -28 | Jun 2025 | -28 |
Aug 2025 -30 | Aug 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penske Automotive Group NPS by Gender
Penske Automotive Group's NPS was rated -64 by Male customers on Comparably.
Male
-64
Penske Automotive Group's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
N/A
Penske Automotive Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Penske Automotive Group NPS by Ethnicity
Penske Automotive Group's NPS was rated -78 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Penske Automotive Group NPS by Age
Penske Automotive Group's NPS was rated -100 points by customers ages 66+ on Comparably.
Penske Automotive Group NPS by Usage
Penske Automotive Group's NPS was rated -66 points by customers who have used Penske Automotive Group's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
Over 10 Years -66 | Over 10 Years | -66 |
Penske Automotive Group Customer Reviews
Out of the 3 Penske Automotive Group customer reviews 0 were positive and 3 were constructive. Penske Automotive Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Penske Automotive Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Penske Automotive Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Penske Automotive Group Customer Loyalty Score by Gender
Penske Automotive Group's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Penske Automotive Group.
Male
74%
Yes
Female
N/A
Yes
Penske Automotive Group Customer Loyalty Score by Ethnicity
Penske Automotive Group's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Penske Automotive Group.
50
out of 100
Caucasian
Penske Automotive Group Customer Loyalty Score by Age
Penske Automotive Group's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Penske Automotive Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Penske Automotive Group Customer Loyalty Score by Usage
Penske Automotive Group's Customer Loyalty score was rated 70% by customers who have used Penske Automotive Group's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Penske Automotive Group Product Quality
2.9/5
Penske Automotive Group has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Penske Automotive Group's overall Product Quality score rated by its users and customers.
Penske Automotive Group Product Information
Penske Automotive Group’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Automotive and Transportation
Quick Insights into Penske Automotive Group Product Quality
Penske Automotive Group's Product Quality score was rated highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and rated lowest by customers who have used Penske Automotive Group's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Penske Automotive Group's Product Quality.
Ranked Penske Automotive Group Product Quality the Highest
Ranked Penske Automotive Group Product Quality the Lowest
Penske Automotive Group Product Quality Score by Gender
Penske Automotive Group's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Penske Automotive Group.
Male
2/5
Female
N/A
Penske Automotive Group Product Quality Score by Ethnicity
Penske Automotive Group's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Penske Automotive Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Penske Automotive Group Product Quality Score by Age
Penske Automotive Group's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Penske Automotive Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Penske Automotive Group Product Quality Score by Usage
Penske Automotive Group's Product Quality score was rated the highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Penske Automotive Group Pricing
Penske Automotive Group ROI & Value For Money
2.6/5
Penske Automotive Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Penske Automotive Group's overall ROI score rated by its users and customers.
Quick Insights into Penske Automotive Group ROI
Penske Automotive Group's ROI score was rated highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and rated lowest by customers who have used Penske Automotive Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Penske Automotive Group's ROI score.
Ranked Penske Automotive Group ROI the Highest
Ranked Penske Automotive Group ROI the Lowest
Penske Automotive Group ROI Score by Gender
Penske Automotive Group's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Penske Automotive Group.
Male
2.1/5
Female
N/A
Penske Automotive Group ROI Score by Ethnicity
Penske Automotive Group's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Penske Automotive Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Penske Automotive Group ROI Score by Age
Penske Automotive Group's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Penske Automotive Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Penske Automotive Group ROI Score by Usage
Penske Automotive Group's ROI score was rated the highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Penske Automotive Group Customer Satisfaction (CSAT)
Penske Automotive Group Customer Satisfaction (CSAT) Score
30 / 100
Penske Automotive Group has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
3%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Penske Automotive Group Customer Satisfaction
Penske Automotive Group's Customer Satisfaction score was rated highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and rated lowest by customers who have used Penske Automotive Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Penske Automotive Group's Customer Satisfaction.
Ranked Penske Automotive Group Customer Satisfaction the Highest
Ranked Penske Automotive Group Customer Satisfaction the Lowest
Penske Automotive Group Customer Satisfaction Score by Gender
Penske Automotive Group's Customer Satisfaction score was rated 15 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Penske Automotive Group.
15 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 69% |
Penske Automotive Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Penske Automotive Group's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Penske Automotive Group.
22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
67%
Penske Automotive Group Customer Satisfaction Score by Age
Penske Automotive Group's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Penske Automotive Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Penske Automotive Group Customer Satisfaction Score by Usage
Penske Automotive Group's Customer Satisfaction score was rated the highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Penske Automotive Group Customer Service
2.5/5
Penske Automotive Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Penske Automotive Group's overall Customer Service score rated by its users and customers.
About Penske Automotive Group's Customer Service
Address
Telegraph Rd, Bloomfield Hills, MI 48302
Website
https://www.penskeautomotive.com
Phone Number
(248) 648-2500
Penske Automotive Group's Social Links
Quick Insights into Penske Automotive Group Customer Service
Penske Automotive Group's Customer Service score was rated highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and rated lowest by customers who have used Penske Automotive Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Penske Automotive Group's Customer Service score.
Ranked Penske Automotive Group Customer Service the Highest
Ranked Penske Automotive Group Customer Service the Lowest
Penske Automotive Group Customer Service Score by Gender
Penske Automotive Group's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Penske Automotive Group.
Male
1.9/5
Female
N/A
Penske Automotive Group Customer Service Score by Ethnicity
Penske Automotive Group's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Penske Automotive Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Penske Automotive Group Customer Service Score by Age
Penske Automotive Group's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Penske Automotive Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Penske Automotive Group Customer Service Score by Usage
Penske Automotive Group's Customer Service score was rated the highest by customers who have used Penske Automotive Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Penske Automotive Group as an Employer
Consumer vs. Employees
Penske Automotive Group scored a -30 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Penske Automotive Group would recommend the brand to a friend. ENPS measures how likely Penske Automotive Group employees would recommend working at Penske Automotive Group to a friend.
Net Promoter Score
-30
NPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
