20
NPS
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Brambles
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About Brambles' Brand
Provider of supply chain logistics services. The company's services include the provision of reusable unit-load equipment such as pallets, crates and containers for shared use by multiple participants throughout the supply chain, under a model known as pooling, enabling its customers to enhance their performance by helping them transport goods through their supply chains more efficiently, sustainably and safely. Among its major competitors, Brambles is ranked in 1st place for NPS while Ryder System is 2nd, and Amcor is 3rd.
Brand at a Glance
71%
Customer Loyalty
4.1/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Brambles Ranking
- #1 / 4 of its competitors
Brambles NPS
Brambles's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Brambles's customers would recommend using the product based on a scale of -100 to 100.
Brambles Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Brambles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 60 | Aug 2022 | 60 |
Feb 2023 67 | Feb 2023 | 67 |
May 2023 43 | May 2023 | 43 |
Aug 2023 44 | Aug 2023 | 44 |
Sep 2023 50 | Sep 2023 | 50 |
Nov 2023 54 | Nov 2023 | 54 |
Feb 2024 49 | Feb 2024 | 49 |
May 2024 38 | May 2024 | 38 |
Jul 2024 20 | Jul 2024 | 20 |
How Other Brands Compare
Brambles is ranked first for NPS among its competitors. Ryder System and UPS come in second and third, with Transurban Group coming in at #4.
Brambles |  UPS |  Ryder System |  Transurban Group | |
| Global Ranking | #- | #150 | #488 | #- |
| NPS | 20 | 0 | 16 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $146.94B | $1.60B | $27.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brambles NPS by Gender
Brambles's NPS was rated 50 by Male customers on Comparably.
Male
50
Brambles's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Brambles's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brambles NPS by Usage
Brambles's NPS was rated 34 points by customers who have used Brambles's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Brambles NPS vs. Competitors
Compared to its competitors, Brambles's NPS is rated right above Ryder System.
| COMPANY | NPS Score | |
|---|---|---|
| Brambles | 20 |
| Ryder System | 16 |
 | Amcor | 8 |
| UPS | 0 |
 | Wesfarmers | 0 |
| Transurban Group | N/A |
 | XPO | -38 |
Brambles Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Brambles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brambles Customer Loyalty Score by Gender
Brambles's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Brambles Customer Loyalty Score by Usage
Brambles's Customer Loyalty score was rated 100% by customers who have used Brambles's products/services for 1 to 2 Years.
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Brambles Customer Loyalty Score by Industry
Brambles's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Brambles Customer Loyalty vs. Competitors
Compared to its competitors, Brambles's Customer Loyalty score is rated right above UPS, and is preceded by Ryder System.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amcor | 79% |
| Ryder System | 75% |
| Brambles | 71% |
| UPS | 71% |
| XPO | 54% |
| Wesfarmers | N/A |
| Transurban Group | N/A |
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Brambles Product Quality
4.1/5
Brambles has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Brambles Product Information
Brambles’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Brambles's product the highest.
- Website
- www.brambles.com
- Company Size
- 10,000+ Employees
Quick Insights into Brambles Product Quality
Brambles's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Brambles Product Quality the Highest
Brambles Product Quality Score by Gender
Brambles's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Brambles Product Quality Score by Usage
Brambles's Product Quality score was rated 4 stars by customers who have used Brambles's products/services for 1 to 2 Years.
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Brambles Product Quality Score by Industry
Brambles's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.
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Brambles Product Quality vs. Competitors
Compared to its competitors, Brambles's Product Quality score is rated right above Amcor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brambles | 4.1/5 |
| Amcor | 3.5/5 |
| Ryder System | 3.2/5 |
| UPS | 3.1/5 |
| XPO | 2.4/5 |
| Wesfarmers | N/A |
| Transurban Group | N/A |
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Brambles Pricing
Brambles ROI & Value For Money
3.4/5
Brambles has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Brambles Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Brambles ROI
Brambles's ROI score was rated highest by Male customers.
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Ranked Brambles ROI the Highest
Brambles ROI Score by Gender
Brambles's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Brambles ROI Score by Usage
Brambles's ROI score was rated 3.1 stars by customers who have used Brambles's products/services for 1 to 2 Years.
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Brambles ROI Score by Industry
Brambles's ROI score was rated 3.5 stars by Aerospace and Aviation industry customers.
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Brambles Pricing vs. Competitors
Compared to its competitors, Brambles's ROI score is rated right above UPS, and is preceded by Ryder System.
| COMPANY | Pricing Score | |
|---|---|---|
| Amcor | 3.5/5 |
| Ryder System | 3.4/5 |
| Brambles | 3.4/5 |
| UPS | 3/5 |
| XPO | 2.2/5 |
| Wesfarmers | N/A |
| Transurban Group | N/A |
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Brambles Customer Satisfaction (CSAT)
Brambles Customer Satisfaction (CSAT) Score
91 / 100
Brambles has an overall Customer Satisfaction score of 91 rated by its users and customers.
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Very Satisfied
46%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brambles Customer Satisfaction
Brambles's Customer Satisfaction score was rated highest by customers who have used Brambles's products/services for 1 to 2 Years.
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Ranked Brambles Customer Satisfaction the Highest
Brambles Customer Satisfaction Score by Gender
Brambles's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Brambles Customer Satisfaction Score by Usage
Brambles's Customer Satisfaction score was rated 100 points by customers who have used Brambles's products/services for 1 to 2 Years.
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Brambles Customer Satisfaction Score by Industry
Brambles's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
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}Brambles Customer Satisfaction vs. Competitors
Compared to its competitors, Brambles's Customer Satisfaction score is rated right above Amcor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brambles | 91% |
| Amcor | 63% |
| Ryder System | 55% |
| UPS | 53% |
| XPO | 36% |
| Wesfarmers | 0% |
| Transurban Group | 0% |
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Brambles Customer Service
3.5/5
Brambles has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Brambles's Customer Service
Address
Level 40, Gateway Building, Sydney, 2000
Website
www.brambles.com
Phone Number
7
Quick Insights into Brambles Customer Service
Brambles's Customer Service score was rated highest by Male customers.
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Ranked Brambles Customer Service the Highest
Brambles Customer Service Score by Gender
Brambles's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Brambles Customer Service Score by Usage
Brambles's Customer Service score was rated 3.1 stars by customers who have used Brambles's products/services for 1 to 2 Years.
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Brambles Customer Service Score by Industry
Brambles's Customer Service score was rated 3.6 stars by Aerospace and Aviation industry customers.
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Brambles Customer Service vs. Competitors
Compared to its competitors, Brambles's Customer Service score is rated right above Ryder System.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brambles | 3.5/5 |
| Ryder System | 3.5/5 |
| Amcor | 3.5/5 |
| UPS | 3/5 |
| XPO | 2.1/5 |
| Wesfarmers | N/A |
| Transurban Group | N/A |
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Brambles as an Employer
Consumer vs. Employees
Brambles scored a 20 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Brambles would recommend the brand to a friend. ENPS measures how likely Brambles employees would recommend working at Brambles to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
