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NPS
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Amcor
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About Amcor's Brand
Amcor develops and provides??packaging solutions using flexibles and rigid plastics packaging.
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Amcor NPS
Amcor's Net Promoter Score (NPS) is a 8 with 43% Promoters, 22% Passives, and 35% Detractors. Net Promoter Score tracks whether Amcor's customers would recommend using the product based on a scale of -100 to 100.
Amcor Overall NPS
| 43% | Promoters |
|---|---|
| 22% | Passives |
| 35% | Detractors |
Amcor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 8 | Jul 2024 | 8 |
Aug 2024 6 | Aug 2024 | 6 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 7 | Oct 2024 | 7 |
Nov 2024 7 | Nov 2024 | 7 |
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 6 | Jan 2025 | 6 |
Apr 2025 6 | Apr 2025 | 6 |
May 2025 7 | May 2025 | 7 |
Jun 2025 9 | Jun 2025 | 9 |
Aug 2025 6 | Aug 2025 | 6 |
Sep 2025 8 | Sep 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amcor NPS by Gender
Female customers rated Amcor's NPS 12 points higher than Male customers.
Male
-21
Amcor's NPS was rated -21 by Male customers on Comparably.
26%
Promoters
27%
Passives
47%
Detractors
Female
-9
Amcor's NPS was rated -9 by Female customers on Comparably.
33%
Promoters
25%
Passives
42%
Detractors
Amcor NPS by Ethnicity
Amcor's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black 13 | African American/Black | 13 |
Other -43 | Other | -43 |
Amcor NPS by Age
Amcor's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Amcor NPS by Usage
Amcor's NPS was rated the highest by customers who have used Amcor's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -18 | Less than 1 Year | -18 |
1 to 2 Years -11 | 1 to 2 Years | -11 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
Over 10 Years -20 | Over 10 Years | -20 |
Amcor Customer Reviews
Out of the 9 Amcor customer reviews 5 were positive and 4 were constructive. Amcor customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amcor Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Amcor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amcor Customer Loyalty Score by Gender
Female customers rated Amcor's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Amcor Customer Loyalty Score by Ethnicity
Amcor's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amcor.
91
out of 100
Caucasian
85
out of 100
African American/Black
61
out of 100
Other
Amcor Customer Loyalty Score by Age
Amcor's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 46% | 31-35 | 46% |
36-40 82% | 36-40 | 82% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
Amcor Customer Loyalty Score by Usage
Amcor's Customer Loyalty score was rated the highest by customers who have used Amcor's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Amcor Customer Loyalty Score by Industry
Amcor's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amcor Product Quality
3.5/5
Amcor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Amcor Product Information
Amcor’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Amcor's product the highest. Reviewers from the Tech industry rated Amcor the lowest at 3.9.
- Website
- http://www.amcor.com/
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into Amcor Product Quality
Amcor's Product Quality score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Amcor Product Quality the Highest
Ranked Amcor Product Quality the Lowest
Amcor Product Quality Score by Gender
Female customers rated Amcor's Product Quality score 0.7 stars higher than Male customers.
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Male
2.8/5
Female
3.5/5
Amcor Product Quality Score by Ethnicity
Amcor's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amcor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 3.2 | Other | 3.2 |
Amcor Product Quality Score by Age
Amcor's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amcor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.7 | 26-30 | 4.7 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.8 | 56-60 | 2.8 |
Amcor Product Quality Score by Usage
Amcor's Product Quality score was rated the highest by customers who have used Amcor's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Amcor Product Quality Score by Industry
Amcor's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Amcor Pricing
Amcor ROI & Value For Money
3.5/5
Amcor has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Amcor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Amcor.
Quick Insights into Amcor ROI
Amcor's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Amcor ROI the Highest
Ranked Amcor ROI the Lowest
Amcor ROI Score by Gender
Female customers rated Amcor's ROI score 0.1 stars higher than Male customers.
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Male
3.3/5
Female
3.4/5
Amcor ROI Score by Ethnicity
Amcor's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amcor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.4 | African American/Black | 4.4 |
Other 3.1 | Other | 3.1 |
Amcor ROI Score by Age
Amcor's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amcor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.1 | 56-60 | 2.1 |
Amcor ROI Score by Usage
Amcor's ROI score was rated the highest by customers who have used Amcor's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Amcor ROI Score by Industry
Amcor's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Amcor Customer Satisfaction (CSAT)
Amcor Customer Satisfaction (CSAT) Score
62 / 100
Amcor has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amcor Customer Satisfaction
Amcor's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Amcor Customer Satisfaction the Highest
Ranked Amcor Customer Satisfaction the Lowest
Amcor Customer Satisfaction Score by Gender
Female customers rated Amcor's Customer Satisfaction score 27 points higher than Male customers.
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61 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 22% |
88 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amcor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amcor's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to African American/Black
Amcor's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
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71 / 100
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Other
Amcor's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amcor.
43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
Amcor Customer Satisfaction Score by Age
Amcor's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amcor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 67% |
Amcor Customer Satisfaction Score by Usage
Amcor's Customer Satisfaction score was rated the highest by customers who have used Amcor's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Amcor Customer Satisfaction Score by Industry
Amcor's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"scoreLabel": 100
},
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"label": "Accounting",
"groupId": 495,
"score": 83,
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}Amcor Customer Service
3.5/5
Amcor has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amcor's overall Customer Service score rated by its users and customers.
About Amcor's Customer Service
Address
Hawthorn, PA
Website
http://www.amcor.com/
Phone Number
+41 782165188
Quick Insights into Amcor Customer Service
Amcor's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Amcor's Customer Service score.
Ranked Amcor Customer Service the Highest
Ranked Amcor Customer Service the Lowest
Amcor Customer Service Score by Gender
Female customers rated Amcor's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amcor.
Male
3.3/5
Female
3.6/5
Amcor Customer Service Score by Ethnicity
Amcor's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amcor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 2.8 | Other | 2.8 |
Amcor Customer Service Score by Age
Amcor's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amcor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3 | 46-50 | 3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
Amcor Customer Service Score by Usage
Amcor's Customer Service score was rated the highest by customers who have used Amcor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Amcor Customer Service Score by Industry
Amcor's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Consumer vs. Employees
Amcor scored a 8 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Amcor would recommend the brand to a friend. ENPS measures how likely Amcor employees would recommend working at Amcor to a friend.
Net Promoter Score
8
NPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
