100
NPS
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Yusen Logistics
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About Yusen Logistics' Brand
"Yusen Logistics provides logistics, freight, forwarding and supply chain insight services."
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Yusen Logistics NPS
Yusen Logistics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Yusen Logistics's customers would recommend using the product based on a scale of -100 to 100.
Yusen Logistics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Yusen Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yusen Logistics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yusen Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yusen Logistics Product Quality
4.5/5
Yusen Logistics has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Yusen Logistics Product Information
Yusen Logistics’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Transportation and Warehousing
Yusen Logistics Pricing
Yusen Logistics ROI & Value For Money
4.5/5
Yusen Logistics has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Yusen Logistics Customer Satisfaction (CSAT)
Yusen Logistics Customer Satisfaction (CSAT) Score
100 / 100
Yusen Logistics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yusen Logistics Customer Service
4.2/5
Yusen Logistics has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Yusen Logistics's Customer Service
Website
http://www.yusen-logistics.com/
Yusen Logistics as an Employer
3.0/5
Yusen Logistics has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Yusen Logistics scored a 100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Yusen Logistics would recommend the brand to a friend. ENPS measures how likely Yusen Logistics employees would recommend working at Yusen Logistics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
