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NPS
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Penske Truck Leasing
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About Penske Truck Leasing's Brand
Among its major competitors, Penske Truck Leasing is ranked in 2nd place for NPS while Ryder System is 1st, and U-Haul is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Penske Truck Leasing Ranking
- #2 / 4 of its competitors
Penske Truck Leasing NPS
Penske Truck Leasing's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Penske Truck Leasing's customers would recommend using the product based on a scale of -100 to 100.
Penske Truck Leasing Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Penske Truck Leasing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 4 | May 2023 | 4 |
Jun 2023 8 | Jun 2023 | 8 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 3 | Sep 2023 | 3 |
Oct 2023 -4 | Oct 2023 | -4 |
May 2024 0 | May 2024 | 0 |
Jun 2024 2 | Jun 2024 | 2 |
Aug 2024 0 | Aug 2024 | 0 |
Apr 2025 1 | Apr 2025 | 1 |
Jun 2025 1 | Jun 2025 | 1 |
Jul 2025 -1 | Jul 2025 | -1 |
Dec 2025 -1 | Dec 2025 | -1 |
How Other Brands Compare
Penske Truck Leasing is ranked second for NPS among its competitors. Ryder System and U-Haul come in first and third, with Canada Cartage coming in at #4.
Penske Truck Leasing |  Ryder System |  U-Haul |  Canada Cartage | |
| Global Ranking | #- | #488 | #- | #- |
| NPS | 0 | 16 | -63 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.60B | $12.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penske Truck Leasing NPS by Gender
Male customers rated Penske Truck Leasing's NPS 65 points higher than Female customers.
Male
-1
Penske Truck Leasing's NPS was rated -1 by Male customers on Comparably.
43%
Promoters
13%
Passives
44%
Detractors
Female
-66
Penske Truck Leasing's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Penske Truck Leasing NPS by Ethnicity
Penske Truck Leasing's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -80 | Other | -80 |
Penske Truck Leasing NPS by Age
Penske Truck Leasing's NPS was rated -40 points by customers ages 46-50 on Comparably.
Penske Truck Leasing NPS by Usage
Penske Truck Leasing's NPS was rated the highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -45 | Less than 1 Year | -45 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Penske Truck Leasing NPS vs. Competitors
Compared to its competitors, Penske Truck Leasing's NPS is rated right above U-Haul, and is preceded by Ryder System.
| COMPANY | NPS Score | |
|---|---|---|
| Ryder System | 16 |
| Penske Truck Leasing | 0 |
| U-Haul | -63 |
| Canada Cartage | -100 |
Penske Truck Leasing Customer Reviews
Out of the 5 Penske Truck Leasing customer reviews 3 were positive and 2 were constructive. Penske Truck Leasing customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Penske Truck Leasing Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Penske Truck Leasing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Penske Truck Leasing Customer Loyalty Score by Gender
Female customers rated Penske Truck Leasing's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Penske Truck Leasing Customer Loyalty Score by Ethnicity
Penske Truck Leasing's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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89
out of 100
Caucasian
64
out of 100
Other
Penske Truck Leasing Customer Loyalty Score by Age
Penske Truck Leasing's Customer Loyalty score was rated 64% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 64% | 46-50 | 64% |
Penske Truck Leasing Customer Loyalty Score by Usage
Penske Truck Leasing's Customer Loyalty score was rated the highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Penske Truck Leasing Customer Loyalty Score by Industry
Penske Truck Leasing's Customer Loyalty score was rated 82% by Transportation industry customers.
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Penske Truck Leasing Customer Loyalty vs. Competitors
Compared to its competitors, Penske Truck Leasing's Customer Loyalty score is rated right above Ryder System.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Penske Truck Leasing | 76% |
| Ryder System | 75% |
| U-Haul | 59% |
| Canada Cartage | N/A |
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Penske Truck Leasing Product Quality
3.1/5
Penske Truck Leasing has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Penske Truck Leasing Product Information
Penske Truck Leasing’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Penske Truck Leasing's product the highest.
Quick Insights into Penske Truck Leasing Product Quality
Penske Truck Leasing's Product Quality score was rated highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Penske Truck Leasing Product Quality the Highest
Ranked Penske Truck Leasing Product Quality the Lowest
Penske Truck Leasing Product Quality Score by Gender
Female customers rated Penske Truck Leasing's Product Quality score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Penske Truck Leasing Product Quality Score by Ethnicity
Penske Truck Leasing's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.5 | Other | 1.5 |
Penske Truck Leasing Product Quality Score by Age
Penske Truck Leasing's Product Quality score was rated 2.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
Penske Truck Leasing Product Quality Score by Usage
Penske Truck Leasing's Product Quality score was rated the highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Penske Truck Leasing Product Quality Score by Industry
Penske Truck Leasing's Product Quality score was rated 3 stars by Transportation industry customers.
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Penske Truck Leasing Product Quality vs. Competitors
Compared to its competitors, Penske Truck Leasing's Product Quality score is rated right above U-Haul, and is preceded by Ryder System.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ryder System | 3.2/5 |
| Penske Truck Leasing | 3.1/5 |
| U-Haul | 1.6/5 |
| Canada Cartage | N/A |
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Penske Truck Leasing Pricing
Penske Truck Leasing ROI & Value For Money
2.9/5
Penske Truck Leasing has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Penske Truck Leasing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into Penske Truck Leasing ROI
Penske Truck Leasing's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Penske Truck Leasing ROI the Highest
Ranked Penske Truck Leasing ROI the Lowest
Penske Truck Leasing ROI Score by Gender
Male customers rated Penske Truck Leasing's ROI score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
Penske Truck Leasing ROI Score by Ethnicity
Penske Truck Leasing's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 1.5 | Other | 1.5 |
Penske Truck Leasing ROI Score by Age
Penske Truck Leasing's ROI score was rated 2 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Penske Truck Leasing ROI Score by Usage
Penske Truck Leasing's ROI score was rated the highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Penske Truck Leasing ROI Score by Industry
Penske Truck Leasing's ROI score was rated 3.2 stars by Transportation industry customers.
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Penske Truck Leasing Pricing vs. Competitors
Compared to its competitors, Penske Truck Leasing's ROI score is rated right above U-Haul, and is preceded by Ryder System.
| COMPANY | Pricing Score | |
|---|---|---|
| Ryder System | 3.4/5 |
| Penske Truck Leasing | 2.9/5 |
| U-Haul | 1.7/5 |
| Canada Cartage | N/A |
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Penske Truck Leasing Customer Satisfaction (CSAT)
Penske Truck Leasing Customer Satisfaction (CSAT) Score
52 / 100
Penske Truck Leasing has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
28%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Penske Truck Leasing Customer Satisfaction
Penske Truck Leasing's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Penske Truck Leasing Customer Satisfaction the Highest
Ranked Penske Truck Leasing Customer Satisfaction the Lowest
Penske Truck Leasing Customer Satisfaction Score by Gender
Female customers rated Penske Truck Leasing's Customer Satisfaction score 16 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Penske Truck Leasing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Penske Truck Leasing's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
Penske Truck Leasing's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
Penske Truck Leasing Customer Satisfaction Score by Usage
Penske Truck Leasing's Customer Satisfaction score was rated 17 points by customers who have used Penske Truck Leasing's products/services for Less than 1 Year.
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Penske Truck Leasing Customer Satisfaction vs. Competitors
Compared to its competitors, Penske Truck Leasing's Customer Satisfaction score is rated right above U-Haul, and is preceded by Ryder System.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ryder System | 56% |
| Penske Truck Leasing | 52% |
| U-Haul | 19% |
| Canada Cartage | 0% |
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Penske Truck Leasing Customer Service
2.8/5
Penske Truck Leasing has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Penske Truck Leasing's Customer Service
Website
https://www.pensketruckleasing.com/
Quick Insights into Penske Truck Leasing Customer Service
Penske Truck Leasing's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Penske Truck Leasing Customer Service the Highest
Ranked Penske Truck Leasing Customer Service the Lowest
Penske Truck Leasing Customer Service Score by Gender
Male customers rated Penske Truck Leasing's Customer Service score 1.1 stars higher than Female customers.
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Male
3.1/5
Female
2/5
Penske Truck Leasing Customer Service Score by Ethnicity
Penske Truck Leasing's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.5 | Other | 1.5 |
Penske Truck Leasing Customer Service Score by Age
Penske Truck Leasing's Customer Service score was rated 2.2 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.2 | 46-50 | 2.2 |
Penske Truck Leasing Customer Service Score by Usage
Penske Truck Leasing's Customer Service score was rated the highest by customers who have used Penske Truck Leasing's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Penske Truck Leasing Customer Service Score by Industry
Penske Truck Leasing's Customer Service score was rated 2.4 stars by Transportation industry customers.
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Penske Truck Leasing Customer Service vs. Competitors
Compared to its competitors, Penske Truck Leasing's Customer Service score is rated right above U-Haul, and is preceded by Ryder System.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ryder System | 3.5/5 |
| Penske Truck Leasing | 2.8/5 |
| U-Haul | 1.5/5 |
| Canada Cartage | N/A |
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Penske Truck Leasing as an Employer
3.4/5
Penske Truck Leasing has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Penske Truck Leasing scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Penske Truck Leasing would recommend the brand to a friend. ENPS measures how likely Penske Truck Leasing employees would recommend working at Penske Truck Leasing to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
