Northrop Grumman Corporation NPS & Customer Reviews | Comparably
Northrop Grumman Corporation is
Ranked
#18
in
Automotive and Transportation Brands
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Northrop Grumman Corporation is ranked #18 in Automotive and Transportation Brands

About Northrop Grumman Corporation's Brand

Northrop Grumman Corporation is an American global aerospace and defense technology company. Northrop Grumman Corporation’s brand is ranked #177 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northrop Grumman Corporation. When compared to other organizations within the Automotive and Transportation industry, Northrop Grumman Corporation is ranked #18. Among its major competitors, Northrop Grumman Corporation is ranked in 2nd place for NPS while Lockheed Martin is 1st, and QinetiQ is 3rd. Overall, Northrop Grumman Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $54.60B

Brand at a Glance

66%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service

Northrop Grumman Corporation Ranking

Northrop Grumman Corporation NPS

Northrop Grumman Corporation's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Northrop Grumman Corporation's customers would recommend using the product based on a scale of -100 to 100.

Northrop Grumman Corporation Overall NPS

16
NPS
50%Promoters
16%Passives
34%Detractors
Northrop Grumman Corporation Overall NPS

Northrop Grumman Corporation NPS Trend

-100
-50
0
50
100
May 2024
13
May 202413
Jun 2024
13
Jun 202413
Jul 2024
15
Jul 202415
Oct 2024
13
Oct 202413
Nov 2024
15
Nov 202415
Dec 2024
15
Dec 202415
Jan 2025
17
Jan 202517
Feb 2025
17
Feb 202517
Mar 2025
17
Mar 202517
Apr 2025
16
Apr 202516
May 2025
15
May 202515
Sep 2025
17
Sep 202517

How Other Brands Compare

Northrop Grumman Corporation is ranked second for NPS among its competitors. Lockheed Martin and QinetiQ come in first and third, with KVH Industries coming in at #4. Among those competitors, it is the second most valued company behind Lockheed Martin.

Northrop Grumman Corporation's Logo
Northrop Grumman Corporation
Lockheed Martin's Logo
Lockheed Martin
KVH Industries' Logo
KVH Industries
QinetiQ's Logo
QinetiQ
Global Ranking#177#418#-#-
NPS1630--67
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralVery Positive--
Valuation Updated every 24 hours for public companies$54.60B$116.46B$259.71M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Northrop Grumman Corporation NPS by Gender

Female customers rated Northrop Grumman Corporation's NPS 37 points higher than Male customers.

Male

-7

Northrop Grumman Corporation's NPS was rated -7 by Male customers on Comparably.

36%
Promoters
21%
Passives
43%
Detractors

Female

30

Northrop Grumman Corporation's NPS was rated 30 by Female customers on Comparably.

60%
Promoters
10%
Passives
30%
Detractors

Northrop Grumman Corporation NPS by Ethnicity

Northrop Grumman Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
0
Caucasian0
Hispanic or Latino
20
Hispanic or Latino20
African American/Black
0
African American/Black0

Northrop Grumman Corporation NPS by Age

Northrop Grumman Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%
Promoters
67%
Passives
0%
Detractors
33%
26-3067%0%33%
Promoters
33%
Passives
0%
Detractors
67%
36-4033%0%67%
Promoters
40%
Passives
0%
Detractors
60%
41-4540%0%60%
Promoters
33%
Passives
34%
Detractors
33%
51-5533%34%33%

Northrop Grumman Corporation NPS by Usage

Northrop Grumman Corporation's NPS was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
23
Less than 1 Year23
2 to 5 Years
13
2 to 5 Years13
5 to 10 Years
60
5 to 10 Years60
Over 10 Years
0
Over 10 Years0

Northrop Grumman Corporation NPS vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's NPS is rated right above KVH Industries, and is preceded by Lockheed Martin.

Northrop Grumman Corporation NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Northrop Grumman Corporation's NPS is rated right below FedEx.

Northrop Grumman Corporation Customer Reviews

Out of the 4 Northrop Grumman Corporation customer reviews 2 were positive and 2 were constructive. Northrop Grumman Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
My son worked there 12 yrs --- he died suddenly and neither his boss nor the corporate office acknowledged his passing to this day three months later. He was instrumental in contracts being awarded and just like that he was worthless . Callous company -- all the talk about DEI is hot air ...
What do you value most about this brand?
excellent in every aspect and recommend to all who wish to own
What can this brand most improve?
Technology , science, health, spirit, animality
What do you value most about this brand?
Great value, brand, and customer service.

Northrop Grumman Corporation Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Northrop Grumman Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

66
66%
34
34%
Northrop Grumman Corporation Customer Loyalty

Northrop Grumman Corporation Customer Loyalty Score by Gender

Male customers rated Northrop Grumman Corporation's Customer Loyalty score 14% higher than Female customers.

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Male
87%
Yes
Female
73%
Yes

Northrop Grumman Corporation Customer Loyalty Score by Ethnicity

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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87
out of 100
Caucasian
64
out of 100
Hispanic or Latino
64
out of 100
African American/Black

Northrop Grumman Corporation Customer Loyalty Score by Age

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
40%
26-3040%
36-40
100%
36-40100%
41-45
82%
41-4582%
51-55
85%
51-5585%

Northrop Grumman Corporation Customer Loyalty Score by Usage

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
60%
2 to 5 Years
87%
5 to 10 Years
100%
Over 10 Years
87%

Northrop Grumman Corporation Customer Loyalty Score by Industry

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
89%
Aerospace and Aviation
89%
Arts and Entertainment
70%

Northrop Grumman Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Loyalty score is rated right above QinetiQ, and is preceded by Lockheed Martin.

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Loyalty score is rated right below FedEx.

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Northrop Grumman Corporation Product Quality

3.8/5

Northrop Grumman Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Northrop Grumman Corporation Product Information

Northrop Grumman Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Northrop Grumman Corporation's product the highest. Reviewers from the Tech industry rated Northrop Grumman Corporation the lowest at 3.6.

Website
http://www.northropgrumman.com
Company Size
10,000+ Employees

Industry

Aerospace and Aviation

Quick Insights into Northrop Grumman Corporation Product Quality

Northrop Grumman Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.

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Ranked Northrop Grumman Corporation Product Quality the Highest

18-25
5
5 to 10 Years
4.8
Hispanic or Latino
4.8

Ranked Northrop Grumman Corporation Product Quality the Lowest

Tech
3.6
Over 10 Years
3.4
26-30
3.3

Northrop Grumman Corporation Product Quality Score by Gender

Female customers rated Northrop Grumman Corporation's Product Quality score 0.7 stars higher than Male customers.

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Male

3.7/5

Female

4.4/5

Northrop Grumman Corporation Product Quality Score by Ethnicity

Northrop Grumman Corporation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
3.6
African American/Black3.6

Northrop Grumman Corporation Product Quality Score by Age

Northrop Grumman Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
5
18-255
26-30
3.3
26-303.3
36-40
4.3
36-404.3
41-45
3.4
41-453.4
51-55
4.1
51-554.1

Northrop Grumman Corporation Product Quality Score by Usage

Northrop Grumman Corporation's Product Quality score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
2 to 5 Years
4.1
5 to 10 Years
4.8
Over 10 Years
3.4

Northrop Grumman Corporation Product Quality Score by Industry

Northrop Grumman Corporation's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
3.6
Aerospace and Aviation
3.7
Arts and Entertainment
4.6

Northrop Grumman Corporation Product Quality vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Product Quality score is rated right above QinetiQ, and is preceded by Lockheed Martin.

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Product Quality score is rated right above FedEx, and is preceded by Audi.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
BMW Group4.1/5
Tesla3.9/5
Audi3.9/5
Northrop Grumman Corporation3.8/5
FedEx3.6/5

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Northrop Grumman Corporation Pricing

Northrop Grumman Corporation ROI & Value For Money

3.7/5

Northrop Grumman Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Northrop Grumman Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Northrop Grumman Corporation.

Quick Insights into Northrop Grumman Corporation ROI

Northrop Grumman Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Over 10 Years.

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Ranked Northrop Grumman Corporation ROI the Highest

18-25
5
Hispanic or Latino
4.7
5 to 10 Years
4.6

Ranked Northrop Grumman Corporation ROI the Lowest

41-45
3.4
Tech
3.4
Over 10 Years
3.3

Northrop Grumman Corporation ROI Score by Gender

Female customers rated Northrop Grumman Corporation's ROI score 0.9 stars higher than Male customers.

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Male

3.7/5

Female

4.6/5

Northrop Grumman Corporation ROI Score by Ethnicity

Northrop Grumman Corporation's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.7
Hispanic or Latino4.7
African American/Black
4.1
African American/Black4.1

Northrop Grumman Corporation ROI Score by Age

Northrop Grumman Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
5
18-255
36-40
4.1
36-404.1
41-45
3.4
41-453.4
51-55
3.5
51-553.5

Northrop Grumman Corporation ROI Score by Usage

Northrop Grumman Corporation's ROI score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.5
2 to 5 Years
4
5 to 10 Years
4.6
Over 10 Years
3.3

Northrop Grumman Corporation ROI Score by Industry

Northrop Grumman Corporation's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
3.4
Aerospace and Aviation
3.9
Arts and Entertainment
4.6

Northrop Grumman Corporation Pricing vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's ROI score is rated right above QinetiQ, and is preceded by Lockheed Martin.

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's ROI score is rated right above BMW Group, and is preceded by Audi.

COMPANYPricing Score
Porsche4.1/5
Toyota4/5
Mercedes-Benz USA4/5
Honda3.9/5
Tesla3.9/5
Audi3.8/5
Northrop Grumman Corporation3.7/5
BMW Group3.7/5
FedEx3.4/5

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Northrop Grumman Corporation Customer Satisfaction (CSAT)

Northrop Grumman Corporation Customer Satisfaction (CSAT) Score

67 / 100

Northrop Grumman Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied29%
Satisfied38%
Neither Satisfied nor Dissatisfied11%
Dissatisfied1%
Very Dissatisfied21%
Very Satisfied
29%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Northrop Grumman Corporation Customer Satisfaction

Northrop Grumman Corporation's Customer Satisfaction score was rated highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Northrop Grumman Corporation Customer Satisfaction the Highest

5 to 10 Years
100%
African American/Black
100%
Arts and Entertainment
100%

Ranked Northrop Grumman Corporation Customer Satisfaction the Lowest

Caucasian
66%
Over 10 Years
60%
Tech
60%

Northrop Grumman Corporation Customer Satisfaction Score by Gender

Female customers rated Northrop Grumman Corporation's Customer Satisfaction score 10 points higher than Male customers.

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78 / 100
Male
Very Satisfied
22%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
88 / 100
Female
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%

Northrop Grumman Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to Hispanic or Latino

Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Northrop Grumman Corporation Customer Satisfaction Score by Age

Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
41-45 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
41-4567%
51-55 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
51-5580%

Northrop Grumman Corporation Customer Satisfaction Score by Usage

Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
84
5 to 10 Years
100
Over 10 Years
60

Northrop Grumman Corporation Customer Satisfaction Score by Industry

Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
60
Aerospace and Aviation
75
Arts and Entertainment
100

Northrop Grumman Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Satisfaction score is rated right above QinetiQ, and is preceded by Lockheed Martin.

COMPANYCustomer Satisfaction (CSAT) Score
Lockheed Martin72%
Northrop Grumman Corporation67%
QinetiQ50%
KVH Industries0%
Elbit Systems0%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche86%
Toyota82%
Honda81%
Mercedes-Benz USA80%
BMW Group76%
Tesla74%
Audi74%
Northrop Grumman Corporation67%
FedEx65%

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Northrop Grumman Corporation Customer Service

3.8/5

Northrop Grumman Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Northrop Grumman Corporation's Customer Service

Address

2980 Fairview Park Dr, Falls Church, VA


Website

http://www.northropgrumman.com

Quick Insights into Northrop Grumman Corporation Customer Service

Northrop Grumman Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Over 10 Years.

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Ranked Northrop Grumman Corporation Customer Service the Highest

18-25
5
Hispanic or Latino
4.6
5 to 10 Years
4.5

Ranked Northrop Grumman Corporation Customer Service the Lowest

41-45
3.5
Tech
3.4
Over 10 Years
3.3

Northrop Grumman Corporation Customer Service Score by Gender

Female customers rated Northrop Grumman Corporation's Customer Service score 0.6 stars higher than Male customers.

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Male

3.8/5

Female

4.4/5

Northrop Grumman Corporation Customer Service Score by Ethnicity

Northrop Grumman Corporation's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.3
African American/Black4.3

Northrop Grumman Corporation Customer Service Score by Age

Northrop Grumman Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
5
18-255
26-30
4.1
26-304.1
36-40
4
36-404
41-45
3.5
41-453.5
51-55
3.8
51-553.8

Northrop Grumman Corporation Customer Service Score by Usage

Northrop Grumman Corporation's Customer Service score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
2 to 5 Years
4
5 to 10 Years
4.5
Over 10 Years
3.3

Northrop Grumman Corporation Customer Service Score by Industry

Northrop Grumman Corporation's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech
3.4
Aerospace and Aviation
3.7
Arts and Entertainment
4.5

Northrop Grumman Corporation Customer Service vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Service score is rated right above QinetiQ, and is preceded by Lockheed Martin.

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Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
QinetiQ's Logo
KVH Industries' Logo
Elbit Systems' Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Service score is rated right above FedEx, and is preceded by Audi.

COMPANYCustomer Service Score
Porsche4.3/5
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
BMW Group3.9/5
Tesla3.8/5
Audi3.8/5
Northrop Grumman Corporation3.8/5
FedEx3.5/5

Unlock Northrop Grumman Corporation Customer Service vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
BMW Group's Logo
Tesla's Logo
Audi's Logo
FedEx's Logo

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Northrop Grumman Corporation as an Employer

3.4/5

Northrop Grumman Corporation has a 3.4/5 stars for its overall company culture rated by their employees

  Northrop Grumman Corporation CEO
top
30%
CEO of Northrop Grumman Corporation

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Northrop Grumman Corporation scored a 16 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Northrop Grumman Corporation would recommend the brand to a friend. ENPS measures how likely Northrop Grumman Corporation employees would recommend working at Northrop Grumman Corporation to a friend.

Net Promoter Score

16
NPS Score
50%Promoters
16%Passive
34%Detractors

Employee Net Promoter Score

8
eNPS Score
40%Promoters
28%Passive
32%Detractors

Global Ranking Snapshot

Northrop Grumman Corporation is ranked #177 in the Global Top 100 Brands. It ranks just behind Prudential and just ahead of BP.

RANKCOMPANYCEOINDUSTRY
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services
177
Northrop Grumman Corporation  Northrop Grumman Corporation CEO
Kathy Warden
Automotive and Transportation
178
BP  BP CEO
Bernard Looney
Energy and Manufacturing
179
Honeywell  Honeywell CEO
Darius Adamczyk
Energy and Manufacturing
180
HP Inc.  HP Inc. CEO
Enrique Lores
Tech
181
Tyson Foods  Tyson Foods CEO
Donnie King
Food and Beverages

Automotive and Transportation Ranking Snapshot

Northrop Grumman Corporation is ranked #18 in the Automotive and Transportation Industry. It ranks just behind Chevrolet and just ahead of Lexus.

RANKCOMPANYLocation
16
Harley-Davidson
Milwaukee, WI
17
Chevrolet
Detroit, MI
18
Northrop Grumman Corporation
Falls Church, VA
19
Lexus
Plano, TX
20
Airbus
Blagnac
21
Michelin
22
Uline
Pleasant Prairie, WI