Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Northrop Grumman Corporation is
Ranked
#18
in
Automotive and Transportation Brands
Brand Page
Northrop Grumman Corporation
Marketing or Exec? Claim Your Free Account

Northrop Grumman Corporation is ranked #18 in Automotive and Transportation Brands

About Northrop Grumman Corporation's Brand

Northrop Grumman Corporation is an American global aerospace and defense technology company. Northrop Grumman Corporation’s brand is ranked #177 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northrop Grumman Corporation. When compared to other organizations within the Automotive and Transportation industry, Northrop Grumman Corporation is ranked #18. Among its major competitors, Northrop Grumman Corporation is ranked in 2nd place for NPS while Lockheed Martin is 1st, and KVH Industries is 3rd. Overall, Northrop Grumman Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $54.60B

Brand at a Glance

63%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Northrop Grumman Corporation Ranking

Northrop Grumman Corporation NPS

Northrop Grumman Corporation's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Northrop Grumman Corporation's customers would recommend using the product based on a scale of -100 to 100.

Northrop Grumman Corporation Overall NPS

24
NPS
53%Promoters
18%Passives
29%Detractors
Northrop Grumman Corporation Overall NPS

Northrop Grumman Corporation NPS Trend

-100
-50
0
50
100
May 2021
27
May 202127
Jun 2021
32
Jun 202132
Sep 2021
34
Sep 202134
Oct 2021
30
Oct 202130
Nov 2021
27
Nov 202127
Dec 2021
21
Dec 202121
Jan 2022
26
Jan 202226
Feb 2022
26
Feb 202226
Mar 2022
22
Mar 202222
Apr 2022
21
Apr 202221
May 2022
21
May 202221
Jun 2022
24
Jun 202224

How Other Brands Compare

Northrop Grumman Corporation is ranked second for NPS among its competitors. Lockheed Martin and KVH Industries come in first and third, with QinetiQ coming in at #4. Among those competitors, it is the second most valued company behind Lockheed Martin.

Sign Up for Brand Profile PRO to get the full Comparison data of Northrop Grumman Corporation vs Competitors.

Northrop Grumman Corporation's Logo
Northrop Grumman Corporation
Lockheed Martin's Logo
Lockheed Martin
KVH Industries' Logo
KVH Industries
QinetiQ's Logo
QinetiQ
Global Ranking#177#418#-#-
NPS2426--
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralVery Positive--
Valuation Updated every 24 hours for public companies$54.60B$113.33B$259.71M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Northrop Grumman Corporation NPS by Gender

Male customers rated Northrop Grumman Corporation's NPS 29 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Northrop Grumman Corporation.

Male

49

Northrop Grumman Corporation's NPS was rated 49 by Male customers on Comparably.

Sign Up to learn about Northrop Grumman Corporation's NPS Score rated by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors

Female

20

Northrop Grumman Corporation's NPS was rated 20 by Female customers on Comparably.

Sign Up to learn about Northrop Grumman Corporation's NPS Score rated by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors

Northrop Grumman Corporation NPS by Ethnicity

Northrop Grumman Corporation's NPS was rated 34 points by Hispanic or Latino customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Northrop Grumman Corporation.
-100
-50
0
50
100
Hispanic or Latino
34
Hispanic or Latino34

Northrop Grumman Corporation NPS by Age

Northrop Grumman Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Northrop Grumman Corporation.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%
Promoters
50%
Passives
0%
Detractors
50%
41-4550%0%50%

Northrop Grumman Corporation NPS by Usage

Northrop Grumman Corporation's NPS was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Northrop Grumman Corporation.
-100
-50
0
50
100
Less than 1 Year
28
Less than 1 Year28
2 to 5 Years
0
2 to 5 Years0

Northrop Grumman Corporation NPS vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's NPS is rated right above KVH Industries, and is preceded by Lockheed Martin.

Unlock Northrop Grumman Corporation NPS vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation NPS vs. Competitors data and gain insights into your customers today.

Northrop Grumman Corporation NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Northrop Grumman Corporation's NPS is rated right below FedEx.

Unlock Northrop Grumman Corporation NPS vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Audi's Logo
Honda's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation NPS vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation Customer Reviews

What do you value most about this brand?
Great value, brand, and customer service.
Review from Provo, UT / Male / Hispanic or Latino / 36-40

Northrop Grumman Corporation Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Northrop Grumman Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63
63%
37
37%
Northrop Grumman Corporation Customer Loyalty

Northrop Grumman Corporation Customer Loyalty Score by Gender

Male customers rated Northrop Grumman Corporation's Customer Loyalty score 39% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Northrop Grumman Corporation.
Male
85%
Yes
Female
46%
Yes

Northrop Grumman Corporation Customer Loyalty Score by Ethnicity

Northrop Grumman Corporation's Customer Loyalty score was rated 40% by Hispanic or Latino customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Northrop Grumman Corporation.
40
out of 100
Hispanic or Latino

Northrop Grumman Corporation Customer Loyalty Score by Age

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Northrop Grumman Corporation.
0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
41-45
78%
41-4578%

Northrop Grumman Corporation Customer Loyalty Score by Usage

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
49%
2 to 5 Years
85%

Northrop Grumman Corporation Customer Loyalty Score by Industry

Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
100%
Aerospace and Aviation
82%

Northrop Grumman Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Loyalty score is rated right above KVH Industries, and is preceded by Lockheed Martin.

Unlock Northrop Grumman Corporation Customer Loyalty vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Loyalty score is rated right below FedEx.

Unlock Northrop Grumman Corporation Customer Loyalty vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Toyota's Logo
Porsche's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation Product Quality

3.8/5

Northrop Grumman Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Northrop Grumman Corporation's overall Product Quality score rated by its users and customers.

Northrop Grumman Corporation Product Information

Northrop Grumman Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Northrop Grumman Corporation's product the highest. Reviewers from the Aerospace and Aviation industry rated Northrop Grumman Corporation the lowest at 4.

Website
http://www.northropgrumman.com
Company Size
10,000+ Employees

Industry

Aerospace and Aviation

Quick Insights into Northrop Grumman Corporation Product Quality

Northrop Grumman Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Northrop Grumman Corporation's Product Quality.

Ranked Northrop Grumman Corporation Product Quality the Highest

18-25
5
Hispanic or Latino
5
Female
4.5

Ranked Northrop Grumman Corporation Product Quality the Lowest

Male
4.1
Aerospace and Aviation
4
Less than 1 Year
4

Northrop Grumman Corporation Product Quality Score by Gender

Female customers rated Northrop Grumman Corporation's Product Quality score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Northrop Grumman Corporation.

Male

4.1/5

Female

4.5/5

Northrop Grumman Corporation Product Quality Score by Ethnicity

Northrop Grumman Corporation's Product Quality score was rated 5 stars by Hispanic or Latino customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Northrop Grumman Corporation.
0
1
2
3
4
5
Hispanic or Latino
5
Hispanic or Latino5

Northrop Grumman Corporation Product Quality Score by Age

Northrop Grumman Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Northrop Grumman Corporation.
0
1
2
3
4
5
18-25
5
18-255
41-45
4.1
41-454.1

Northrop Grumman Corporation Product Quality Score by Usage

Northrop Grumman Corporation's Product Quality score was rated 4 stars by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4
2 to 5 Years
4

Northrop Grumman Corporation Product Quality Score by Industry

Northrop Grumman Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.3
Aerospace and Aviation
4

Northrop Grumman Corporation Product Quality vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Product Quality score is rated right above KVH Industries, and is preceded by Lockheed Martin.

Unlock Northrop Grumman Corporation Product Quality vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Product Quality score is rated right above FedEx, and is preceded by Tesla.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla4.1/5
Northrop Grumman Corporation3.8/5
FedEx3.8/5

Unlock Northrop Grumman Corporation Product Quality vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation Pricing

Northrop Grumman Corporation ROI & Value For Money

3.9/5

Northrop Grumman Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Northrop Grumman Corporation's overall ROI score rated by its users and customers.

Northrop Grumman Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Northrop Grumman Corporation.

Quick Insights into Northrop Grumman Corporation ROI

Northrop Grumman Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Northrop Grumman Corporation's ROI score.

Ranked Northrop Grumman Corporation ROI the Highest

18-25
5
Female
5
Hispanic or Latino
5

Ranked Northrop Grumman Corporation ROI the Lowest

41-45
4.1
Tech
4
2 to 5 Years
3.9

Northrop Grumman Corporation ROI Score by Gender

Female customers rated Northrop Grumman Corporation's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Northrop Grumman Corporation.

Male

4.6/5

Female

5/5

Northrop Grumman Corporation ROI Score by Ethnicity

Northrop Grumman Corporation's ROI score was rated 5 stars by Hispanic or Latino customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Northrop Grumman Corporation.
0
1
2
3
4
5
Hispanic or Latino
5
Hispanic or Latino5

Northrop Grumman Corporation ROI Score by Age

Northrop Grumman Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Northrop Grumman Corporation.
0
1
2
3
4
5
18-25
5
18-255
41-45
4.1
41-454.1

Northrop Grumman Corporation ROI Score by Usage

Northrop Grumman Corporation's ROI score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
4.7
2 to 5 Years
3.9

Northrop Grumman Corporation ROI Score by Industry

Northrop Grumman Corporation's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4
Aerospace and Aviation
4.6

Northrop Grumman Corporation Pricing vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's ROI score is rated right above KVH Industries, and is preceded by Lockheed Martin.

Unlock Northrop Grumman Corporation ROI vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's ROI score is rated right above FedEx, and is preceded by BMW Group.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
Northrop Grumman Corporation3.9/5
FedEx3.6/5

Unlock Northrop Grumman Corporation ROI vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation Customer Satisfaction (CSAT)

Northrop Grumman Corporation Customer Satisfaction (CSAT) Score

61 / 100

Northrop Grumman Corporation has an overall Customer Satisfaction score of 61 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied28%
Satisfied33%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied29%
Very Satisfied
28%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Northrop Grumman Corporation Customer Satisfaction

Northrop Grumman Corporation's Customer Satisfaction score was rated highest by Female customers.

Sign Up to unlock insights into how customers have ranked Northrop Grumman Corporation's Customer Satisfaction.

Ranked Northrop Grumman Corporation Customer Satisfaction the Highest

Female
100%
Less than 1 Year
100%

Northrop Grumman Corporation Customer Satisfaction Score by Gender

Northrop Grumman Corporation's Customer Satisfaction score was rated 100 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Northrop Grumman Corporation.
100 / 100
Female
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Northrop Grumman Corporation Customer Satisfaction Score by Usage

Northrop Grumman Corporation's Customer Satisfaction score was rated 100 points by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
100

Northrop Grumman Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Satisfaction score is rated right above KVH Industries, and is preceded by Lockheed Martin.

COMPANYCustomer Satisfaction (CSAT) Score
Lockheed Martin67%
Northrop Grumman Corporation61%
KVH Industries0%
Elbit Systems0%

Unlock Northrop Grumman Corporation Customer Satisfaction vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Porsche87%
Toyota87%
Honda86%
Audi81%
BMW Group81%
Tesla78%
FedEx74%
Northrop Grumman Corporation61%

Unlock Northrop Grumman Corporation Customer Satisfaction vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Mercedes-Benz USA's Logo
Porsche's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
Tesla's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation Customer Service

4/5

Northrop Grumman Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Northrop Grumman Corporation's overall Customer Service score rated by its users and customers.

About Northrop Grumman Corporation's Customer Service

Address

2980 Fairview Park Dr, Falls Church, VA


Website

http://www.northropgrumman.com

Quick Insights into Northrop Grumman Corporation Customer Service

Northrop Grumman Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Northrop Grumman Corporation's Customer Service score.

Ranked Northrop Grumman Corporation Customer Service the Highest

18-25
5
Hispanic or Latino
5
Male
4.6

Ranked Northrop Grumman Corporation Customer Service the Lowest

41-45
4.2
Tech
4.1
2 to 5 Years
4

Northrop Grumman Corporation Customer Service Score by Gender

Male customers rated Northrop Grumman Corporation's Customer Service score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Northrop Grumman Corporation.

Male

4.6/5

Female

4.5/5

Northrop Grumman Corporation Customer Service Score by Ethnicity

Northrop Grumman Corporation's Customer Service score was rated 5 stars by Hispanic or Latino customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Northrop Grumman Corporation.
0
20
40
60
80
100
Hispanic or Latino
5
Hispanic or Latino5

Northrop Grumman Corporation Customer Service Score by Age

Northrop Grumman Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Northrop Grumman Corporation.
0
20
40
60
80
100
18-25
5
18-255
41-45
4.2
41-454.2

Northrop Grumman Corporation Customer Service Score by Usage

Northrop Grumman Corporation's Customer Service score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4.4
2 to 5 Years
4

Northrop Grumman Corporation Customer Service Score by Industry

Northrop Grumman Corporation's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4.1
Aerospace and Aviation
4.2

Northrop Grumman Corporation Customer Service vs. Competitors

Compared to its competitors, Northrop Grumman Corporation's Customer Service score is rated right above Lockheed Martin.

Unlock Northrop Grumman Corporation Customer Service vs. Competitors Data

Northrop Grumman Corporation's Logo
VS
Lockheed Martin's Logo
KVH Industries' Logo
Elbit Systems' Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Service score is rated right above Tesla, and is preceded by BMW Group.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Northrop Grumman Corporation4/5
Tesla4/5
Honda4/5
Audi4/5
FedEx3.7/5

Unlock Northrop Grumman Corporation Customer Service vs. Companies in Automotive and Transportation Data

Northrop Grumman Corporation's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
FedEx's Logo

Sign Up for Brand Profile PRO to get the full Northrop Grumman Corporation Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Northrop Grumman Corporation as an Employer

3.6/5

Northrop Grumman Corporation has a 3.6/5 stars for its overall company culture rated by their employees

  Northrop Grumman Corporation CEO
top
30%
CEO of Northrop Grumman Corporation

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Northrop Grumman Corporation scored a 24 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Northrop Grumman Corporation would recommend the brand to a friend. ENPS measures how likely Northrop Grumman Corporation employees would recommend working at Northrop Grumman Corporation to a friend.

Net Promoter Score

24
NPS Score
53%Promoters
18%Passive
29%Detractors

Employee Net Promoter Score

7
eNPS Score
40%Promoters
27%Passive
33%Detractors

Global Ranking Snapshot

Northrop Grumman Corporation is ranked #177 in the Global Top 100 Brands. It ranks just behind Prudential and just ahead of BP.

RANKCOMPANYCEOINDUSTRY
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services
177
Northrop Grumman Corporation  Northrop Grumman Corporation CEO
Kathy Warden
Automotive and Transportation
178
BP  BP CEO
Bernard Looney
Energy and Manufacturing
179
Honeywell  Honeywell CEO
Darius Adamczyk
Energy and Manufacturing
180
HP Inc.  HP Inc. CEO
Enrique Lores
Tech
181
Tyson Foods  Tyson Foods CEO
Donnie King
Food and Beverages

Automotive and Transportation Ranking Snapshot

Northrop Grumman Corporation is ranked #18 in the Automotive and Transportation Industry. It ranks just behind Chevrolet and just ahead of Lexus.

RANKCOMPANYLocation
16
Harley-Davidson
Milwaukee, WI
17
Chevrolet
Detroit, MI
18
Northrop Grumman Corporation
Falls Church, VA
19
Lexus
Plano, TX
20
Airbus
Blagnac
21
Michelin
22
Uline
Pleasant Prairie, WI