

Northrop Grumman Corporation is an American global aerospace and defense technology company. Northrop Grumman Corporation’s brand is ranked #177 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northrop Grumman Corporation. When compared to other organizations within the Automotive and Transportation industry, Northrop Grumman Corporation is ranked #18. Among its major competitors, Northrop Grumman Corporation is ranked in 2nd place for NPS while Lockheed Martin is 1st, and QinetiQ is 3rd. Overall, Northrop Grumman Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $54.60B
Northrop Grumman Corporation's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Northrop Grumman Corporation's customers would recommend using the product based on a scale of -100 to 100.
| 50% | Promoters |
|---|---|
| 16% | Passives |
| 34% | Detractors |
| Summary | Date | Score |
|---|---|---|
May 2024 13 | May 2024 | 13 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 15 | Jul 2024 | 15 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 17 | Jan 2025 | 17 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 17 | Mar 2025 | 17 |
Apr 2025 16 | Apr 2025 | 16 |
May 2025 15 | May 2025 | 15 |
Sep 2025 17 | Sep 2025 | 17 |
Northrop Grumman Corporation is ranked second for NPS among its competitors. Lockheed Martin and QinetiQ come in first and third, with KVH Industries coming in at #4. Among those competitors, it is the second most valued company behind Lockheed Martin.
![]() Northrop Grumman Corporation | ![]() Lockheed Martin | ![]() KVH Industries | ![]() QinetiQ | |
| Global Ranking | #177 | #418 | #- | #- |
| NPS | 16 | 30 | - | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Very Positive | - | - |
| Valuation Updated every 24 hours for public companies | $54.60B | $116.46B | $259.71M | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Northrop Grumman Corporation's NPS 37 points higher than Male customers.
Northrop Grumman Corporation's NPS was rated -7 by Male customers on Comparably.
Northrop Grumman Corporation's NPS was rated 30 by Female customers on Comparably.
Northrop Grumman Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
African American/Black 0 | African American/Black | 0 |
Northrop Grumman Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Northrop Grumman Corporation's NPS was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years 0 | Over 10 Years | 0 |
Compared to its competitors, Northrop Grumman Corporation's NPS is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Lockheed Martin | 30 |
![]() | Northrop Grumman Corporation | 16 |
![]() | KVH Industries | N/A |
![]() | Elbit Systems | N/A |
![]() | QinetiQ | -67 |
In the Automotive and Transportation industry, Northrop Grumman Corporation's NPS is rated right below FedEx.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Porsche | 60 |
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | BMW Group | 34 |
![]() | Tesla | 29 |
![]() | FedEx | 19 |
![]() | Northrop Grumman Corporation | 16 |
Out of the 4 Northrop Grumman Corporation customer reviews 2 were positive and 2 were constructive. Northrop Grumman Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Northrop Grumman Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Northrop Grumman Corporation's Customer Loyalty score 14% higher than Female customers.
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
51-55 85% | 51-55 | 85% |
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Northrop Grumman Corporation's Customer Loyalty score is rated right above QinetiQ, and is preceded by Lockheed Martin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Lockheed Martin | 79% |
![]() | Northrop Grumman Corporation | 66% |
![]() | QinetiQ | 10% |
![]() | KVH Industries | N/A |
![]() | Elbit Systems | N/A |
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Loyalty score is rated right below FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Porsche | 85% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | BMW Group | 82% |
![]() | Tesla | 77% |
![]() | FedEx | 74% |
![]() | Northrop Grumman Corporation | 66% |
Northrop Grumman Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Northrop Grumman Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Northrop Grumman Corporation's product the highest. Reviewers from the Tech industry rated Northrop Grumman Corporation the lowest at 3.6.
Northrop Grumman Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Female customers rated Northrop Grumman Corporation's Product Quality score 0.7 stars higher than Male customers.
Northrop Grumman Corporation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Northrop Grumman Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.3 | 26-30 | 3.3 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.4 | 41-45 | 3.4 |
51-55 4.1 | 51-55 | 4.1 |
Northrop Grumman Corporation's Product Quality score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Northrop Grumman Corporation's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Northrop Grumman Corporation's Product Quality score is rated right above QinetiQ, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Lockheed Martin | 3.9/5 |
![]() | Northrop Grumman Corporation | 3.8/5 |
![]() | QinetiQ | 2.2/5 |
![]() | KVH Industries | N/A |
![]() | Elbit Systems | N/A |
In the Automotive and Transportation industry, Northrop Grumman Corporation's Product Quality score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Porsche | 4.4/5 |
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | BMW Group | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Northrop Grumman Corporation | 3.8/5 |
![]() | FedEx | 3.6/5 |
Northrop Grumman Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Northrop Grumman Corporation.
Northrop Grumman Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Over 10 Years.
Female customers rated Northrop Grumman Corporation's ROI score 0.9 stars higher than Male customers.
Northrop Grumman Corporation's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Northrop Grumman Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3.5 | 51-55 | 3.5 |
Northrop Grumman Corporation's ROI score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Northrop Grumman Corporation's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Northrop Grumman Corporation's ROI score is rated right above QinetiQ, and is preceded by Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Lockheed Martin | 4/5 |
![]() | Northrop Grumman Corporation | 3.7/5 |
![]() | QinetiQ | 2/5 |
![]() | KVH Industries | N/A |
![]() | Elbit Systems | N/A |
In the Automotive and Transportation industry, Northrop Grumman Corporation's ROI score is rated right above BMW Group, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Porsche | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | Audi | 3.8/5 |
![]() | Northrop Grumman Corporation | 3.7/5 |
![]() | BMW Group | 3.7/5 |
![]() | FedEx | 3.4/5 |
Northrop Grumman Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northrop Grumman Corporation's Customer Satisfaction score was rated highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Female customers rated Northrop Grumman Corporation's Customer Satisfaction score 10 points higher than Male customers.
Very Satisfied | 22% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
Very Satisfied | 75% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Northrop Grumman Corporation's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 51-55 | 80% |
Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Northrop Grumman Corporation's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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}Compared to its competitors, Northrop Grumman Corporation's Customer Satisfaction score is rated right above QinetiQ, and is preceded by Lockheed Martin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Lockheed Martin | 72% |
![]() | Northrop Grumman Corporation | 67% |
![]() | QinetiQ | 50% |
![]() | KVH Industries | 0% |
![]() | Elbit Systems | 0% |
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Porsche | 86% |
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | BMW Group | 76% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Northrop Grumman Corporation | 67% |
![]() | FedEx | 65% |
Northrop Grumman Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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2980 Fairview Park Dr, Falls Church, VA
http://www.northropgrumman.com
Northrop Grumman Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Over 10 Years.
Female customers rated Northrop Grumman Corporation's Customer Service score 0.6 stars higher than Male customers.
Northrop Grumman Corporation's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Northrop Grumman Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.1 | 26-30 | 4.1 |
36-40 4 | 36-40 | 4 |
41-45 3.5 | 41-45 | 3.5 |
51-55 3.8 | 51-55 | 3.8 |
Northrop Grumman Corporation's Customer Service score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Northrop Grumman Corporation's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Northrop Grumman Corporation's Customer Service score is rated right above QinetiQ, and is preceded by Lockheed Martin.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Lockheed Martin | 3.9/5 |
![]() | Northrop Grumman Corporation | 3.8/5 |
![]() | QinetiQ | 2/5 |
![]() | KVH Industries | N/A |
![]() | Elbit Systems | N/A |
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Service score is rated right above FedEx, and is preceded by Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Porsche | 4.3/5 |
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | BMW Group | 3.9/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Northrop Grumman Corporation | 3.8/5 |
![]() | FedEx | 3.5/5 |
Northrop Grumman Corporation has a 3.4/5 stars for its overall company culture rated by their employees

In the Top 30% of Similar Sized Companies on Comparably.
Northrop Grumman Corporation scored a 16 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Northrop Grumman Corporation would recommend the brand to a friend. ENPS measures how likely Northrop Grumman Corporation employees would recommend working at Northrop Grumman Corporation to a friend.
| 50% | Promoters |
|---|---|
| 16% | Passive |
| 34% | Detractors |
| 40% | Promoters |
|---|---|
| 28% | Passive |
| 32% | Detractors |
Northrop Grumman Corporation is ranked #177 in the Global Top 100 Brands. It ranks just behind Prudential and just ahead of BP.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
175 | ![]() | DuPont | ![]() | Edward Breen | Energy and Manufacturing |
176 | ![]() | Prudential | ![]() | Charles F. Lowrey | Banking and Financial Services |
177 | ![]() | Northrop Grumman Corporation | ![]() | Kathy Warden | Automotive and Transportation |
178 | ![]() | BP | ![]() | Bernard Looney | Energy and Manufacturing |
179 | ![]() | Honeywell | ![]() | Darius Adamczyk | Energy and Manufacturing |
180 | ![]() | HP Inc. | ![]() | Enrique Lores | Tech |
181 | ![]() | Tyson Foods | ![]() | Donnie King | Food and Beverages |
Northrop Grumman Corporation is ranked #18 in the Automotive and Transportation Industry. It ranks just behind Chevrolet and just ahead of Lexus.
| RANK | COMPANY | Location | |
|---|---|---|---|
16 | ![]() | Harley-Davidson | Milwaukee, WI |
17 | ![]() | Chevrolet | Detroit, MI |
18 | ![]() | Northrop Grumman Corporation | Falls Church, VA |
19 | ![]() | Lexus | Plano, TX |
20 | ![]() | Airbus | Blagnac |
21 | ![]() | Michelin | |
22 | ![]() | Uline | Pleasant Prairie, WI |