24
NPS
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Ranked
#18
Automotive and Transportation Brands
Brand Page
Northrop Grumman Corporation
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Northrop Grumman Corporation is ranked #18 in Automotive and Transportation Brands
Northrop Grumman Corporation is ranked #18 in Automotive and Transportation Brands
About Northrop Grumman Corporation's Brand
Northrop Grumman Corporation is an American global aerospace and defense technology company. Northrop Grumman Corporation’s brand is ranked #177 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northrop Grumman Corporation. When compared to other organizations within the Automotive and Transportation industry, Northrop Grumman Corporation is ranked #18. Among its major competitors, Northrop Grumman Corporation is ranked in 2nd place for NPS while Lockheed Martin is 1st, and KVH Industries is 3rd. Overall, Northrop Grumman Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $54.60B
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Northrop Grumman Corporation Ranking
- #177 in Global Best Brands
- #18 in Automotive and Transportation
- #2 / 4 of its competitors
Northrop Grumman Corporation NPS
Northrop Grumman Corporation's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Northrop Grumman Corporation's customers would recommend using the product based on a scale of -100 to 100.
Northrop Grumman Corporation Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Northrop Grumman Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 27 | May 2021 | 27 |
Jun 2021 32 | Jun 2021 | 32 |
Sep 2021 34 | Sep 2021 | 34 |
Oct 2021 30 | Oct 2021 | 30 |
Nov 2021 27 | Nov 2021 | 27 |
Dec 2021 21 | Dec 2021 | 21 |
Jan 2022 26 | Jan 2022 | 26 |
Feb 2022 26 | Feb 2022 | 26 |
Mar 2022 22 | Mar 2022 | 22 |
Apr 2022 21 | Apr 2022 | 21 |
May 2022 21 | May 2022 | 21 |
Jun 2022 24 | Jun 2022 | 24 |
How Other Brands Compare
Northrop Grumman Corporation is ranked second for NPS among its competitors. Lockheed Martin and KVH Industries come in first and third, with QinetiQ coming in at #4. Among those competitors, it is the second most valued company behind Lockheed Martin.
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Northrop Grumman Corporation |  Lockheed Martin |  KVH Industries |  QinetiQ | |
| Global Ranking | #177 | #418 | #- | #- |
| NPS | 24 | 26 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Very Positive | - | - |
| Valuation Updated every 24 hours for public companies | $54.60B | $113.33B | $259.71M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northrop Grumman Corporation NPS by Gender
Male customers rated Northrop Grumman Corporation's NPS 29 points higher than Female customers.
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Male
49
Northrop Grumman Corporation's NPS was rated 49 by Male customers on Comparably.
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66%
Promoters
17%
Passives
17%
Detractors
Female
20
Northrop Grumman Corporation's NPS was rated 20 by Female customers on Comparably.
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60%
Promoters
0%
Passives
40%
Detractors
Northrop Grumman Corporation NPS by Ethnicity
Northrop Grumman Corporation's NPS was rated 34 points by Hispanic or Latino customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Northrop Grumman Corporation NPS by Age
Northrop Grumman Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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Northrop Grumman Corporation NPS by Usage
Northrop Grumman Corporation's NPS was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Northrop Grumman Corporation NPS vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's NPS is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | NPS Score | |
|---|---|---|
| Lockheed Martin | 26 |
| Northrop Grumman Corporation | 24 |
| KVH Industries | N/A |
 | Elbit Systems | N/A |
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Northrop Grumman Corporation NPS vs Companies in Automotive and Transportation
In the Automotive and Transportation industry, Northrop Grumman Corporation's NPS is rated right below FedEx.
| COMPANY | NPS Score | |
|---|---|---|
 | Porsche | 63 |
 | Mercedes-Benz USA | 53 |
 | Toyota | 48 |
 | Audi | 43 |
 | Honda | 41 |
 | Tesla | 39 |
 | BMW Group | 37 |
 | FedEx | 27 |
| Northrop Grumman Corporation | 24 |
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Northrop Grumman Corporation Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Northrop Grumman Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Northrop Grumman Corporation Customer Loyalty Score by Gender
Male customers rated Northrop Grumman Corporation's Customer Loyalty score 39% higher than Female customers.
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Male
85%
Yes
Female
46%
Yes
Northrop Grumman Corporation Customer Loyalty Score by Ethnicity
Northrop Grumman Corporation's Customer Loyalty score was rated 40% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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40
out of 100
Hispanic or Latino
Northrop Grumman Corporation Customer Loyalty Score by Age
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 78% | 41-45 | 78% |
Northrop Grumman Corporation Customer Loyalty Score by Usage
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Northrop Grumman Corporation Customer Loyalty Score by Industry
Northrop Grumman Corporation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Northrop Grumman Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's Customer Loyalty score is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lockheed Martin | 77% |
| Northrop Grumman Corporation | 63% |
| KVH Industries | N/A |
| Elbit Systems | N/A |
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Loyalty score is rated right below FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 89% |
| Mercedes-Benz USA | 85% |
| Audi | 84% |
| Toyota | 84% |
| Porsche | 82% |
| Tesla | 80% |
| BMW Group | 80% |
| FedEx | 74% |
| Northrop Grumman Corporation | 63% |
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Northrop Grumman Corporation Product Quality
3.8/5
Northrop Grumman Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Northrop Grumman Corporation Product Information
Northrop Grumman Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Northrop Grumman Corporation's product the highest. Reviewers from the Aerospace and Aviation industry rated Northrop Grumman Corporation the lowest at 4.
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Northrop Grumman Corporation Product Quality
Northrop Grumman Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year.
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Ranked Northrop Grumman Corporation Product Quality the Highest
Ranked Northrop Grumman Corporation Product Quality the Lowest
Northrop Grumman Corporation Product Quality Score by Gender
Female customers rated Northrop Grumman Corporation's Product Quality score 0.4 stars higher than Male customers.
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Male
4.1/5
Female
4.5/5
Northrop Grumman Corporation Product Quality Score by Ethnicity
Northrop Grumman Corporation's Product Quality score was rated 5 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Northrop Grumman Corporation Product Quality Score by Age
Northrop Grumman Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.1 | 41-45 | 4.1 |
Northrop Grumman Corporation Product Quality Score by Usage
Northrop Grumman Corporation's Product Quality score was rated 4 stars by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Northrop Grumman Corporation Product Quality Score by Industry
Northrop Grumman Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Northrop Grumman Corporation Product Quality vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's Product Quality score is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lockheed Martin | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| KVH Industries | N/A |
| Elbit Systems | N/A |
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Northrop Grumman Corporation's Product Quality score is rated right above FedEx, and is preceded by Tesla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Toyota | 4.2/5 |
| BMW Group | 4.2/5 |
| Audi | 4.1/5 |
| Tesla | 4.1/5 |
| Northrop Grumman Corporation | 3.8/5 |
| FedEx | 3.8/5 |
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Northrop Grumman Corporation Pricing
Northrop Grumman Corporation ROI & Value For Money
3.9/5
Northrop Grumman Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Northrop Grumman Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Northrop Grumman Corporation.
Quick Insights into Northrop Grumman Corporation ROI
Northrop Grumman Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years.
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Ranked Northrop Grumman Corporation ROI the Highest
Ranked Northrop Grumman Corporation ROI the Lowest
Northrop Grumman Corporation ROI Score by Gender
Female customers rated Northrop Grumman Corporation's ROI score 0.4 stars higher than Male customers.
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Male
4.6/5
Female
5/5
Northrop Grumman Corporation ROI Score by Ethnicity
Northrop Grumman Corporation's ROI score was rated 5 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Northrop Grumman Corporation ROI Score by Age
Northrop Grumman Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.1 | 41-45 | 4.1 |
Northrop Grumman Corporation ROI Score by Usage
Northrop Grumman Corporation's ROI score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Northrop Grumman Corporation ROI Score by Industry
Northrop Grumman Corporation's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Northrop Grumman Corporation Pricing vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's ROI score is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockheed Martin | 3.9/5 |
| Northrop Grumman Corporation | 3.9/5 |
| KVH Industries | N/A |
| Elbit Systems | N/A |
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Northrop Grumman Corporation's ROI score is rated right above FedEx, and is preceded by BMW Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Porsche | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 4.1/5 |
| Honda | 4/5 |
| Audi | 3.9/5 |
| BMW Group | 3.9/5 |
| Northrop Grumman Corporation | 3.9/5 |
| FedEx | 3.6/5 |
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Northrop Grumman Corporation Customer Satisfaction (CSAT)
Northrop Grumman Corporation Customer Satisfaction (CSAT) Score
61 / 100
Northrop Grumman Corporation has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
28%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Northrop Grumman Corporation Customer Satisfaction
Northrop Grumman Corporation's Customer Satisfaction score was rated highest by Female customers.
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Ranked Northrop Grumman Corporation Customer Satisfaction the Highest
Northrop Grumman Corporation Customer Satisfaction Score by Gender
Northrop Grumman Corporation's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Northrop Grumman Corporation Customer Satisfaction Score by Usage
Northrop Grumman Corporation's Customer Satisfaction score was rated 100 points by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year.
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Northrop Grumman Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's Customer Satisfaction score is rated right above KVH Industries, and is preceded by Lockheed Martin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lockheed Martin | 67% |
| Northrop Grumman Corporation | 61% |
| KVH Industries | 0% |
| Elbit Systems | 0% |
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Satisfaction score is rated right below FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mercedes-Benz USA | 87% |
| Porsche | 87% |
| Toyota | 87% |
| Honda | 86% |
| Audi | 81% |
| BMW Group | 81% |
| Tesla | 78% |
| FedEx | 74% |
| Northrop Grumman Corporation | 61% |
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Northrop Grumman Corporation Customer Service
4/5
Northrop Grumman Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Northrop Grumman Corporation's Customer Service
Address
2980 Fairview Park Dr, Falls Church, VA
Website
http://www.northropgrumman.com
Quick Insights into Northrop Grumman Corporation Customer Service
Northrop Grumman Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Northrop Grumman Corporation's products/services for 2 to 5 Years.
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Ranked Northrop Grumman Corporation Customer Service the Highest
Ranked Northrop Grumman Corporation Customer Service the Lowest
Northrop Grumman Corporation Customer Service Score by Gender
Male customers rated Northrop Grumman Corporation's Customer Service score 0.1 stars higher than Female customers.
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Male
4.6/5
Female
4.5/5
Northrop Grumman Corporation Customer Service Score by Ethnicity
Northrop Grumman Corporation's Customer Service score was rated 5 stars by Hispanic or Latino customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Northrop Grumman Corporation Customer Service Score by Age
Northrop Grumman Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
41-45 4.2 | 41-45 | 4.2 |
Northrop Grumman Corporation Customer Service Score by Usage
Northrop Grumman Corporation's Customer Service score was rated the highest by customers who have used Northrop Grumman Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Northrop Grumman Corporation Customer Service Score by Industry
Northrop Grumman Corporation's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Northrop Grumman Corporation Customer Service vs. Competitors
Compared to its competitors, Northrop Grumman Corporation's Customer Service score is rated right above Lockheed Martin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Northrop Grumman Corporation | 4/5 |
| Lockheed Martin | 3.9/5 |
| KVH Industries | N/A |
| Elbit Systems | N/A |
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Northrop Grumman Corporation's Customer Service score is rated right above Tesla, and is preceded by BMW Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Toyota | 4.1/5 |
| BMW Group | 4.1/5 |
| Northrop Grumman Corporation | 4/5 |
| Tesla | 4/5 |
| Honda | 4/5 |
| Audi | 4/5 |
| FedEx | 3.7/5 |
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Northrop Grumman Corporation as an Employer
3.6/5
Northrop Grumman Corporation has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
CEO of Northrop Grumman Corporation
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Northrop Grumman Corporation scored a 24 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Northrop Grumman Corporation would recommend the brand to a friend. ENPS measures how likely Northrop Grumman Corporation employees would recommend working at Northrop Grumman Corporation to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Northrop Grumman Corporation is ranked #177 in the Global Top 100 Brands. It ranks just behind Prudential and just ahead of BP.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
175 |  | DuPont |  | Edward Breen | Energy and Manufacturing |
176 |  | Prudential |  | Charles F. Lowrey | Banking and Financial Services |
177 | | Northrop Grumman Corporation | | Kathy Warden | Automotive and Transportation |
178 |  | BP |  | Bernard Looney | Energy and Manufacturing |
179 |  | Honeywell |  | Darius Adamczyk | Energy and Manufacturing |
180 |  | HP Inc. |  | Enrique Lores | Tech |
181 |  | Tyson Foods |  | Donnie King | Food and Beverages |
Automotive and Transportation Ranking Snapshot
Northrop Grumman Corporation is ranked #18 in the Automotive and Transportation Industry. It ranks just behind Chevrolet and just ahead of Lexus.
| RANK | COMPANY | Location | |
|---|---|---|---|
16 |  | Harley-Davidson | Milwaukee, WI |
17 |  | Chevrolet | Detroit, MI |
18 | | Northrop Grumman Corporation | Falls Church, VA |
19 |  | Lexus | Plano, TX |
20 |  | Airbus | Blagnac |
21 |  | Michelin | |
22 |  | Uline | Pleasant Prairie, WI |
