-67
NPS
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QinetiQ
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About QinetiQ's Brand
Technology Services for Government Among its major competitors, QinetiQ is ranked in 4th place for NPS while BAE Systems is 1st, and Northrop Grumman Corporation is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
QinetiQ Ranking
- #4 / 4 of its competitors
QinetiQ NPS
QinetiQ's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether QinetiQ's customers would recommend using the product based on a scale of -100 to 100.
QinetiQ Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
QinetiQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Jun 2023 -50 | Jun 2023 | -50 |
Mar 2024 -66 | Mar 2024 | -66 |
How Other Brands Compare
QinetiQ is ranked #4 for NPS among its competitors. BAE Systems and Northrop Grumman Corporation come in first and second, with Raytheon Technologies coming in at third.
QinetiQ |  Northrop Grumman Corporation |  BAE Systems |  Raytheon Technologies | |
| Global Ranking | #- | #177 | #540 | #635 |
| NPS | -67 | 16 | 17 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $54.60B | $126.78B | $32.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QinetiQ NPS vs. Competitors
Compared to its competitors, QinetiQ's NPS is rated right below Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| BAE Systems | 17 |
| Northrop Grumman Corporation | 16 |
| Raytheon Technologies | 7 |
| QinetiQ | -67 |
QinetiQ Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of QinetiQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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QinetiQ Customer Loyalty vs. Competitors
Compared to its competitors, QinetiQ's Customer Loyalty score is rated right below Northrop Grumman Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Raytheon Technologies | 74% |
| BAE Systems | 72% |
| Northrop Grumman Corporation | 66% |
| QinetiQ | 10% |
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QinetiQ Product Quality
2.2/5
QinetiQ has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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QinetiQ Product Information
QinetiQ’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.qinetiq.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
Travel
QinetiQ Product Quality vs. Competitors
Compared to its competitors, QinetiQ's Product Quality score is rated right below Raytheon Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| BAE Systems | 3.8/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Raytheon Technologies | 3.6/5 |
| QinetiQ | 2.2/5 |
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QinetiQ Pricing
QinetiQ ROI & Value For Money
2/5
QinetiQ has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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QinetiQ Pricing vs. Competitors
Compared to its competitors, QinetiQ's ROI score is rated right below Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| Northrop Grumman Corporation | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| QinetiQ | 2/5 |
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QinetiQ Customer Satisfaction (CSAT)
QinetiQ Customer Satisfaction (CSAT) Score
50 / 100
QinetiQ has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QinetiQ Customer Satisfaction vs. Competitors
Compared to its competitors, QinetiQ's Customer Satisfaction score is rated right below Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BAE Systems | 72% |
| Northrop Grumman Corporation | 66% |
| Raytheon Technologies | 61% |
| QinetiQ | 50% |
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QinetiQ Customer Service
2/5
QinetiQ has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About QinetiQ's Customer Service
Address
2345 Crystal Drive, Suite 909, Arlington, VA
Website
http://www.qinetiq.com
Phone Number
+44 870 010 0942
QinetiQ Customer Service vs. Competitors
Compared to its competitors, QinetiQ's Customer Service score is rated right below Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Northrop Grumman Corporation | 3.8/5 |
| BAE Systems | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| QinetiQ | 2/5 |
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QinetiQ as an Employer
3.8/5
QinetiQ has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
QinetiQ scored a -67 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of QinetiQ would recommend the brand to a friend. ENPS measures how likely QinetiQ employees would recommend working at QinetiQ to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
