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Raytheon Technologies is

Ranked

#32

Automotive and Transportation Brands

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Raytheon Technologies

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Raytheon Technologies

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Raytheon Technologies is ranked #32 in Automotive and Transportation Brands

About Raytheon Technologies' Brand

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It includes four industry-leading businesses—Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. With 195,000 employees, the company is pushing the boundaries of avionics, cybersecurity, directed energy, electric propulsion, hypersonics, quantum physics and more. Raytheon Technologies formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses. Raytheon Technologies’s brand is ranked #635 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Raytheon Technologies. When compared to other organizations within the Automotive and Transportation industry, Raytheon Technologies is ranked #32. Among its major competitors, Raytheon Technologies is ranked in 5th place for NPS while Lockheed Martin is 1st, and General Dynamics is 2nd. Overall, Raytheon Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $32.56B

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Raytheon Technologies Ranking

Raytheon Technologies NPS

Raytheon Technologies's Net Promoter Score (NPS) is a 7 with 42% Promoters, 23% Passives, and 35% Detractors. Net Promoter Score tracks whether Raytheon Technologies's customers would recommend using the product based on a scale of -100 to 100.

Raytheon Technologies Overall NPS

NPS

42%	Promoters
23%	Passives
35%	Detractors

Raytheon Technologies NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 8	Dec 2023	8
Feb 2024 10	Feb 2024	10
Apr 2024 9	Apr 2024	9
May 2024 7	May 2024	7
Jul 2024 7	Jul 2024	7
Sep 2024 9	Sep 2024	9
Oct 2024 9	Oct 2024	9
Nov 2024 7	Nov 2024	7
Feb 2025 7	Feb 2025	7
Jun 2025 7	Jun 2025	7
Oct 2025 8	Oct 2025	8
Jan 2026 7	Jan 2026	7

How Other Brands Compare

Raytheon Technologies is ranked #4 for NPS among its competitors. Lockheed Martin and BAE Systems come in first and second, with Boeing coming in at third. Among those competitors, it is the lowest valued company behind Boeing.

	Raytheon Technologies	Boeing	Lockheed Martin	BAE Systems
Global Ranking	#635	#132	#418	#540
NPS	7	7	30	17
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Very Positive	Neutral
Valuation Updated every 24 hours for public companies	$32.56B	$147.47B	$116.46B	$126.78B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Raytheon Technologies NPS by Gender

Male customers rated Raytheon Technologies's NPS 25 points higher than Female customers.

Male

Raytheon Technologies's NPS was rated 4 by Male customers on Comparably.

38%

Promoters

28%

Passives

34%

Detractors

Female

-21

Raytheon Technologies's NPS was rated -21 by Female customers on Comparably.

29%

Promoters

21%

Passives

50%

Detractors

Raytheon Technologies NPS by Ethnicity

Raytheon Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Hispanic or Latino -25	Hispanic or Latino	-25
African American/Black -51	African American/Black	-51
Asian or Pacific Islander 11	Asian or Pacific Islander	11
Other -20	Other	-20

Raytheon Technologies NPS by Age

Raytheon Technologies's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

37%

50%

13%

31-35

50%

25%

36-40

25%

75%

41-45

28%

43%

29%

46-50

50%

51-55

67%

33%

61-65

50%

Raytheon Technologies NPS by Usage

Raytheon Technologies's NPS was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -21	Less than 1 Year	-21
1 to 2 Years 12	1 to 2 Years	12
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years -28	5 to 10 Years	-28
Over 10 Years 7	Over 10 Years	7

Raytheon Technologies NPS vs. Competitors

Compared to its competitors, Raytheon Technologies's NPS is rated right above United Launch Alliance, and is preceded by Boeing.

COMPANY		NPS Score
	Lockheed Martin	30
	General Dynamics	21
	BAE Systems	17
	Boeing	7
	Raytheon Technologies	7
	United Launch Alliance	0
	SSL (Space Systems Loral)	N/A
	Elbit Systems	N/A
	TerraPower	-25
	QinetiQ	-67
	Engility	-100

Raytheon Technologies NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Raytheon Technologies's NPS is rated right below FedEx.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19
	Raytheon Technologies	7

Raytheon Technologies Customer Reviews

Out of the 11 Raytheon Technologies customer reviews 6 were positive and 5 were constructive. Raytheon Technologies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Raytheon Technologies Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Raytheon Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Raytheon Technologies Customer Loyalty Score by Gender

Female customers rated Raytheon Technologies's Customer Loyalty score 3% higher than Male customers.

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Male

71%

Yes

Female

74%

Yes

Raytheon Technologies Customer Loyalty Score by Ethnicity

Raytheon Technologies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Raytheon Technologies Customer Loyalty Score by Age

Raytheon Technologies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 78%	26-30	78%
31-35 100%	31-35	100%
36-40 44%	36-40	44%
41-45 61%	41-45	61%
46-50 70%	46-50	70%
51-55 100%	51-55	100%
61-65 55%	61-65	55%

Raytheon Technologies Customer Loyalty Score by Usage

Raytheon Technologies's Customer Loyalty score was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	89%
2 to 5 Years	70%
5 to 10 Years	74%
Over 10 Years	74%

Raytheon Technologies Customer Loyalty Score by Industry

Raytheon Technologies's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	61%
Accounting	10%
Aerospace and Aviation	82%
Military and Defense	74%

Raytheon Technologies Customer Loyalty vs. Competitors

Compared to its competitors, Raytheon Technologies's Customer Loyalty score is rated right above BAE Systems, and is preceded by General Dynamics.

COMPANY		Customer Loyalty Score
	TerraPower	100%
	United Launch Alliance	85%
	Lockheed Martin	79%
	General Dynamics	75%
	Raytheon Technologies	74%
	BAE Systems	72%
	Boeing	68%
	QinetiQ	10%
	Engility	10%
	SSL (Space Systems Loral)	N/A
	Elbit Systems	N/A

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Customer Loyalty score is rated right above FedEx, and is preceded by Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Tesla	77%
	Raytheon Technologies	74%
	FedEx	74%

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Raytheon Technologies Product Quality

3.6/5

Raytheon Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Raytheon Technologies Product Information

Raytheon Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Raytheon Technologies's product the highest. Reviewers from the Accounting industry rated Raytheon Technologies the lowest at 2.6.

Website: http://www.raytheon.com

Company Size: 10,000+ Employees

Industry

Government & Legal

Hardware and Devices

Manufacturing

Quick Insights into Raytheon Technologies Product Quality

Raytheon Technologies's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.

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Ranked Raytheon Technologies Product Quality the Highest

51-55	5
1 to 2 Years	4
Hispanic or Latino	3.6

Ranked Raytheon Technologies Product Quality the Lowest

Other	2.5
5 to 10 Years	2.3
61-65	2.2

Raytheon Technologies Product Quality Score by Gender

Male customers rated Raytheon Technologies's Product Quality score 0.2 stars higher than Female customers.

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Male

3.2/5

Female

3/5

Raytheon Technologies Product Quality Score by Ethnicity

Raytheon Technologies's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2.5	Other	2.5

Raytheon Technologies Product Quality Score by Age

Raytheon Technologies's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3	18-25	3
26-30 4	26-30	4
31-35 3.2	31-35	3.2
36-40 2.2	36-40	2.2
41-45 3.2	41-45	3.2
46-50 3.3	46-50	3.3
51-55 5	51-55	5
61-65 2.2	61-65	2.2

Raytheon Technologies Product Quality Score by Usage

Raytheon Technologies's Product Quality score was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	4
2 to 5 Years	3.1
5 to 10 Years	2.3
Over 10 Years	3.4

Raytheon Technologies Product Quality Score by Industry

Raytheon Technologies's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	3.2
Accounting	2.6
Aerospace and Aviation	3.5
Military and Defense	2.8

Raytheon Technologies Product Quality vs. Competitors

Compared to its competitors, Raytheon Technologies's Product Quality score is rated right above Boeing, and is preceded by TerraPower.

COMPANY		Product Quality Score
	United Launch Alliance	4.1/5
	General Dynamics	4/5
	Lockheed Martin	3.9/5
	BAE Systems	3.8/5
	TerraPower	3.7/5
	Raytheon Technologies	3.6/5
	Boeing	3.5/5
	QinetiQ	2.2/5
	Engility	1.5/5
	SSL (Space Systems Loral)	N/A
	Elbit Systems	N/A

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Product Quality score is rated right above FedEx, and is preceded by Audi.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	Raytheon Technologies	3.6/5
	FedEx	3.6/5

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Raytheon Technologies Pricing

Raytheon Technologies ROI & Value For Money

3.6/5

Raytheon Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Raytheon Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Military and Defense industry think that they had the lowest ROI from Raytheon Technologies.

Quick Insights into Raytheon Technologies ROI

Raytheon Technologies's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.

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Ranked Raytheon Technologies ROI the Highest

51-55	4.5
1 to 2 Years	4
Asian or Pacific Islander	3.7

Ranked Raytheon Technologies ROI the Lowest

5 to 10 Years	2.9
Other	2.6
61-65	2.2

Raytheon Technologies ROI Score by Gender

Male customers rated Raytheon Technologies's ROI score 0.4 stars higher than Female customers.

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Male

3.5/5

Female

3.1/5

Raytheon Technologies ROI Score by Ethnicity

Raytheon Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2.6	Other	2.6

Raytheon Technologies ROI Score by Age

Raytheon Technologies's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4	26-30	4
31-35 3.9	31-35	3.9
36-40 2.8	36-40	2.8
41-45 3.3	41-45	3.3
46-50 3.2	46-50	3.2
51-55 4.5	51-55	4.5
61-65 2.2	61-65	2.2

Raytheon Technologies ROI Score by Usage

Raytheon Technologies's ROI score was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	2.9
Over 10 Years	3.2

Raytheon Technologies ROI Score by Industry

Raytheon Technologies's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Military and Defense industry customers.

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Tech	3.3
Accounting	3.3
Aerospace and Aviation	3.5
Military and Defense	3

Raytheon Technologies Pricing vs. Competitors

Compared to its competitors, Raytheon Technologies's ROI score is rated right above Boeing, and is preceded by BAE Systems.

COMPANY		Pricing Score
	Lockheed Martin	4/5
	United Launch Alliance	4/5
	General Dynamics	3.7/5
	BAE Systems	3.7/5
	Raytheon Technologies	3.6/5
	Boeing	3.5/5
	TerraPower	3.5/5
	QinetiQ	2/5
	Engility	1.5/5
	SSL (Space Systems Loral)	N/A
	Elbit Systems	N/A

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's ROI score is rated right above FedEx, and is preceded by BMW Group.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	Raytheon Technologies	3.6/5
	FedEx	3.4/5

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Raytheon Technologies Customer Satisfaction (CSAT)

Raytheon Technologies Customer Satisfaction (CSAT) Score

62 / 100

Raytheon Technologies has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	30%
Satisfied	32%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	10%
Very Dissatisfied	9%

Very Satisfied

30%

Satisfied

32%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Raytheon Technologies Customer Satisfaction

Raytheon Technologies's Customer Satisfaction score was rated highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.

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Ranked Raytheon Technologies Customer Satisfaction the Highest

1 to 2 Years	86%
Tech	70%
18-25	67%

Ranked Raytheon Technologies Customer Satisfaction the Lowest

36-40	26%
Less than 1 Year	23%
Accounting	0%

Raytheon Technologies Customer Satisfaction Score by Gender

Male customers rated Raytheon Technologies's Customer Satisfaction score 5 points higher than Female customers.

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55 / 100

Male

	Very Satisfied	22%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	19%
	Dissatisfied	11%
	Very Dissatisfied	15%

50 / 100

Female

	Very Satisfied	17%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	8%
	Very Dissatisfied	25%

Raytheon Technologies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Raytheon Technologies' Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.

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56 / 100

Very Satisfied	28%
Satisfied	28%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	6%
Very Dissatisfied	21%

Very Satisfied

28%

Satisfied

28%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

21%

CSAT according to Hispanic or Latino

Raytheon Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to African American/Black

Raytheon Technologies' Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Raytheon Technologies' Customer Satisfaction (CSAT) score was rated 56% according to Asian or Pacific Islander users and customers.

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56 / 100

Very Satisfied	11%
Satisfied	45%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	11%
Very Dissatisfied	11%

Very Satisfied

11%

Satisfied

45%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

11%

Very Dissatisfied

11%

CSAT according to Other

Raytheon Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

Raytheon Technologies Customer Satisfaction Score by Age

Raytheon Technologies's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

67%

26-30

63%

31-35

34%

36-40

26%

41-45

57%

46-50

66%

Raytheon Technologies Customer Satisfaction Score by Usage

Raytheon Technologies's Customer Satisfaction score was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	23
1 to 2 Years	86
2 to 5 Years	38
5 to 10 Years	33
Over 10 Years	70

Raytheon Technologies Customer Satisfaction Score by Industry

Raytheon Technologies's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Raytheon Technologies's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	70
Accounting	0
Aerospace and Aviation	55
Military and Defense	50

Raytheon Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, Raytheon Technologies's Customer Satisfaction score is rated right above QinetiQ, and is preceded by Boeing.

COMPANY		Customer Satisfaction (CSAT) Score
	United Launch Alliance	100%
	TerraPower	100%
	General Dynamics	78%
	Lockheed Martin	72%
	BAE Systems	72%
	Boeing	62%
	Raytheon Technologies	61%
	QinetiQ	50%
	Engility	0%
	SSL (Space Systems Loral)	0%
	Elbit Systems	0%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%
	Raytheon Technologies	61%

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Raytheon Technologies Customer Service

3.6/5

Raytheon Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Raytheon Technologies's Customer Service

Address

870 Winter St, Waltham, MA 02451

Website

http://www.raytheon.com

Phone Number

(781) 522-3000

Quick Insights into Raytheon Technologies Customer Service

Raytheon Technologies's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.

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Ranked Raytheon Technologies Customer Service the Highest

51-55	4.5
1 to 2 Years	4
Hispanic or Latino	3.6

Ranked Raytheon Technologies Customer Service the Lowest

Other	2.4
5 to 10 Years	2.3
61-65	2.2

Raytheon Technologies Customer Service Score by Gender

Male customers rated Raytheon Technologies's Customer Service score 0.4 stars higher than Female customers.

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Male

3.3/5

Female

2.9/5

Raytheon Technologies Customer Service Score by Ethnicity

Raytheon Technologies's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 2.4	Other	2.4

Raytheon Technologies Customer Service Score by Age

Raytheon Technologies's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.8	26-30	3.8
31-35 3.5	31-35	3.5
36-40 2.3	36-40	2.3
41-45 3.3	41-45	3.3
46-50 3.4	46-50	3.4
51-55 4.5	51-55	4.5
61-65 2.2	61-65	2.2

Raytheon Technologies Customer Service Score by Usage

Raytheon Technologies's Customer Service score was rated the highest by customers who have used Raytheon Technologies's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	4
2 to 5 Years	3.5
5 to 10 Years	2.3
Over 10 Years	3.4

Raytheon Technologies Customer Service Score by Industry

Raytheon Technologies's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Military and Defense industry customers.

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Tech	3.2
Accounting	3.3
Aerospace and Aviation	3.5
Military and Defense	2.7

Raytheon Technologies Customer Service vs. Competitors

Compared to its competitors, Raytheon Technologies's Customer Service score is rated right above QinetiQ, and is preceded by Boeing.

COMPANY		Customer Service Score
	General Dynamics	4/5
	United Launch Alliance	4/5
	Lockheed Martin	3.9/5
	BAE Systems	3.7/5
	TerraPower	3.6/5
	Boeing	3.6/5
	Raytheon Technologies	3.6/5
	QinetiQ	2/5
	Engility	1.5/5
	SSL (Space Systems Loral)	N/A
	Elbit Systems	N/A

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Raytheon Technologies's Customer Service score is rated right above FedEx, and is preceded by Audi.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	Raytheon Technologies	3.6/5
	FedEx	3.5/5

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Raytheon Technologies as an Employer

2.8/5

Raytheon Technologies has a 2.8/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Raytheon Technologies

Gregory Hayes

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Raytheon Technologies scored a 7 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Raytheon Technologies would recommend the brand to a friend. ENPS measures how likely Raytheon Technologies employees would recommend working at Raytheon Technologies to a friend.

Net Promoter Score

NPS Score

42%	Promoters
23%	Passive
35%	Detractors

Employee Net Promoter Score

-17

eNPS Score

31%	Promoters
21%	Passive
48%	Detractors

Global Ranking Snapshot

Raytheon Technologies is ranked #635 in the Global Top 100 Brands. It ranks just behind Yext and just ahead of Thrive Market.

RANK			INDUSTRY
633	Wegmans	Colleen Wegman	Retail
634	Yext	Mike Walrath	Media and Entertainment
635	Raytheon Technologies	Gregory Hayes	Automotive and Transportation
636	Thrive Market	Nicholas Green	Health and Wellness
637	MailChimp	Ben Chestnut	Tech
638	VICE Media	Nancy Dubuc	Media and Entertainment
639	Wawa, Inc.	Chris Gheysens	Retail

Automotive and Transportation Ranking Snapshot

Raytheon Technologies is ranked #32 in the Automotive and Transportation Industry. It ranks just behind Infiniti and just ahead of Nissan.

RANK		Location
30	Jb hunt	Lowell, AR
31	Infiniti	Dallas, TX
32	Raytheon Technologies	Waltham, MA
33	Nissan	Smyrna, TN
34	Rolls-Royce	London, MN
35	Cummins Inc.	Columbus, IN
36	Expeditors	Seattle, WA