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United Launch Alliance
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United Launch Alliance
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About United Launch Alliance's Brand

United Launch Alliance provides spacecraft launch services to the Government of the United States. Among its major competitors, United Launch Alliance is ranked in 6th place for NPS while SpaceX is 1st, and Lockheed Martin is 2nd.

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service

United Launch Alliance Ranking

United Launch Alliance NPS

United Launch Alliance's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether United Launch Alliance's customers would recommend using the product based on a scale of -100 to 100.

United Launch Alliance Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
United Launch Alliance Overall NPS

United Launch Alliance NPS Trend

-100
-50
0
50
100
Aug 2020
100
Aug 2020100
Mar 2022
0
Mar 20220

How Other Brands Compare

United Launch Alliance is ranked #4 for NPS among its competitors. SpaceX and Lockheed Martin come in first and second, with Boeing coming in at third.

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United Launch Alliance's Logo
United Launch Alliance
Boeing's Logo
Boeing
SpaceX's Logo
SpaceX
Lockheed Martin's Logo
Lockheed Martin
Global Ranking#-#132#208#418
NPS0235826
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralVery Positive
Valuation Updated every 24 hours for public companies-$147.47B$36.00B$109.27B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

United Launch Alliance NPS vs. Competitors

Compared to its competitors, United Launch Alliance's NPS is rated right above Orbital ATK, and is preceded by Raytheon Technologies.

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United Launch Alliance's Logo
VS
SpaceX's Logo
Lockheed Martin's Logo
Virgin Hyperloop One's Logo
Boeing's Logo
Raytheon Technologies' Logo
Orbital ATK's Logo

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United Launch Alliance Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of United Launch Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
United Launch Alliance Customer Loyalty

United Launch Alliance Customer Loyalty vs. Competitors

Compared to its competitors, United Launch Alliance's Customer Loyalty score is rated right above Virgin Hyperloop One.

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United Launch Alliance's Logo
VS
Virgin Hyperloop One's Logo
SpaceX's Logo
Lockheed Martin's Logo
Raytheon Technologies' Logo
Boeing's Logo
Orbital ATK's Logo

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United Launch Alliance Product Quality

5/5

United Launch Alliance has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

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United Launch Alliance Product Information

United Launch Alliance’s product quality score is a 5 out of 5 as rated by its users and customers.

Website
http://ulalaunch.com
Company Size
1,001-5,000 Employees

Industry

Travel

United Launch Alliance Product Quality vs. Competitors

Compared to its competitors, United Launch Alliance's Product Quality score is rated right above SpaceX.

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United Launch Alliance's Logo
VS
SpaceX's Logo
Lockheed Martin's Logo
Virgin Hyperloop One's Logo
Raytheon Technologies' Logo
Boeing's Logo
Orbital ATK's Logo

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United Launch Alliance Pricing

United Launch Alliance ROI & Value For Money

5/5

United Launch Alliance has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

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United Launch Alliance Pricing vs. Competitors

Compared to its competitors, United Launch Alliance's ROI score is rated right above SpaceX.

Unlock United Launch Alliance ROI vs. Competitors Data

United Launch Alliance's Logo
VS
SpaceX's Logo
Lockheed Martin's Logo
Virgin Hyperloop One's Logo
Boeing's Logo
Raytheon Technologies' Logo
Orbital ATK's Logo

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United Launch Alliance Customer Service

5/5

United Launch Alliance has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About United Launch Alliance's Customer Service

Address

Galileo Operations Center, 9501 East Panorama Circle, 80112


Website

http://ulalaunch.com

United Launch Alliance Customer Service vs. Competitors

Compared to its competitors, United Launch Alliance's Customer Service score is rated right above SpaceX.

Unlock United Launch Alliance Customer Service vs. Competitors Data

United Launch Alliance's Logo
VS
SpaceX's Logo
Virgin Hyperloop One's Logo
Lockheed Martin's Logo
Boeing's Logo
Raytheon Technologies' Logo
Orbital ATK's Logo

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United Launch Alliance as an Employer

3.4/5

United Launch Alliance has a 3.4/5 stars for its overall company culture rated by their employees

  United Launch Alliance CEO
bottom
35%
CEO of United Launch Alliance

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

United Launch Alliance scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of United Launch Alliance would recommend the brand to a friend. ENPS measures how likely United Launch Alliance employees would recommend working at United Launch Alliance to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

0
eNPS Score
50%Promoters
0%Passive
50%Detractors

Global Ranking Snapshot

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