30
NPS
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Virgin Hyperloop One
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About Virgin Hyperloop One's Brand
Hyperloop One is reinventing transportation to eliminate barriers of time and distance by using hyperloop transport to move cargo and passengers immediately,
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Virgin Hyperloop One NPS
Virgin Hyperloop One's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Virgin Hyperloop One's customers would recommend using the product based on a scale of -100 to 100.
Virgin Hyperloop One Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Virgin Hyperloop One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jan 2021 33 | Jan 2021 | 33 |
May 2021 50 | May 2021 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Jul 2021 67 | Jul 2021 | 67 |
Feb 2022 43 | Feb 2022 | 43 |
Mar 2022 25 | Mar 2022 | 25 |
Oct 2022 22 | Oct 2022 | 22 |
Feb 2023 30 | Feb 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virgin Hyperloop One Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Virgin Hyperloop One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virgin Hyperloop One Product Quality
3.3/5
Virgin Hyperloop One has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Virgin Hyperloop One Product Information
Virgin Hyperloop One’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://hyperloop-one.com/
- Company Size
- 51-200 Employees
Industry
Transportation
Virgin Hyperloop One Pricing
Virgin Hyperloop One ROI & Value For Money
3.6/5
Virgin Hyperloop One has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Virgin Hyperloop One Customer Satisfaction (CSAT)
Virgin Hyperloop One Customer Satisfaction (CSAT) Score
100 / 100
Virgin Hyperloop One has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Virgin Hyperloop One Customer Service
3.9/5
Virgin Hyperloop One has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Virgin Hyperloop One's Customer Service
Address
2159 Bay St, Los Angeles, CA 90021
Website
https://hyperloop-one.com/
Virgin Hyperloop One's Social Links
Virgin Hyperloop One as an Employer
3.9/5
Virgin Hyperloop One has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Virgin Hyperloop One scored a 30 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Virgin Hyperloop One would recommend the brand to a friend. ENPS measures how likely Virgin Hyperloop One employees would recommend working at Virgin Hyperloop One to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
