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SpaceX is
Ranked
#52
in
Tech Brands
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SpaceX is ranked #52 in Tech Brands

About SpaceX's Brand

"SpaceX designs, manufactures, and launches advanced rockets and spacecrafts." SpaceX’s brand is ranked #208 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SpaceX. When compared to other organizations within the Tech industry, SpaceX is ranked #52. Among its major competitors, SpaceX is ranked in 2nd place for NPS while Triumph Group is 1st, and Blue Origin is 3rd. Overall, SpaceX has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $36.00B

Brand at a Glance

79%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
SpaceX CMO

SpaceX Ranking

SpaceX NPS

SpaceX's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether SpaceX's customers would recommend using the product based on a scale of -100 to 100.

SpaceX Overall NPS

58
NPS
73%Promoters
12%Passives
15%Detractors
SpaceX Overall NPS

SpaceX NPS Trend

-100
-50
0
50
100
Jul 2021
63
Jul 202163
Aug 2021
61
Aug 202161
Sep 2021
63
Sep 202163
Oct 2021
62
Oct 202162
Nov 2021
61
Nov 202161
Dec 2021
58
Dec 202158
Jan 2022
58
Jan 202258
Feb 2022
58
Feb 202258
Mar 2022
58
Mar 202258
Apr 2022
56
Apr 202256
May 2022
58
May 202258
Jun 2022
56
Jun 202256

How Other Brands Compare

SpaceX is ranked second for NPS among its competitors. Triumph Group and Blue Origin come in first and third, with BAE Systems coming in at #4. Among those competitors, it is the second most valued company behind BAE Systems.

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SpaceX's Logo
SpaceX
BAE Systems' Logo
BAE Systems
Triumph Group's Logo
Triumph Group
Blue Origin's Logo
Blue Origin
Global Ranking#208#540#-#-
NPS58246727
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$36.00B$126.78B$1.02B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SpaceX NPS by Gender

Female customers rated SpaceX's NPS 2 points higher than Male customers.

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Male

60

SpaceX's NPS was rated 60 by Male customers on Comparably.

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75%
Promoters
10%
Passives
15%
Detractors

Female

62

SpaceX's NPS was rated 62 by Female customers on Comparably.

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81%
Promoters
0%
Passives
19%
Detractors

SpaceX NPS by Ethnicity

SpaceX's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
47
Caucasian47
Hispanic or Latino
100
Hispanic or Latino100
African American/Black
46
African American/Black46
Asian or Pacific Islander
52
Asian or Pacific Islander52
Other
45
Other45

SpaceX NPS by Age

SpaceX's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of SpaceX.
0
20
40
60
80
100
Promoters
78%
Passives
10%
Detractors
12%
18-2578%10%12%
Promoters
71%
Passives
0%
Detractors
29%
26-3071%0%29%
Promoters
50%
Passives
17%
Detractors
33%
31-3550%17%33%
Promoters
50%
Passives
25%
Detractors
25%
36-4050%25%25%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
80%
Passives
0%
Detractors
20%
46-5080%0%20%
Promoters
80%
Passives
0%
Detractors
20%
51-5580%0%20%
Promoters
83%
Passives
17%
Detractors
0%
56-6083%17%0%

SpaceX NPS by Usage

SpaceX's NPS was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
62
Less than 1 Year62
1 to 2 Years
62
1 to 2 Years62
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
34
5 to 10 Years34
Over 10 Years
72
Over 10 Years72

SpaceX NPS vs. Competitors

Compared to its competitors, SpaceX's NPS is rated right above Blue Origin, and is preceded by Triumph Group.

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SpaceX's Logo
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Triumph Group's Logo
Blue Origin's Logo
BAE Systems' Logo
United Launch Alliance's Logo

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SpaceX NPS vs Companies in Tech

In the Tech industry, SpaceX's NPS is rated right above Spotify, and is preceded by Nintendo.

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SpaceX's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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SpaceX Customer Reviews

Out of the 19 SpaceX customer reviews 16 were positive and 3 were constructive. SpaceX customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
the desire they have to do things well
Review from Los Angeles, CA / Male / Hispanic or Latino / 18-25
What do you value most about this brand?
Best company, an innovative leader
Review from Los Angeles, CA / Male / Caucasian / 56-60Posted 9 days ago
What do you value most about this brand?
Innovation, access, projection and so
Review from Los Angeles, CA / Male / Hispanic or Latino / 46-50Posted 17 days ago
What do you value most about this brand?
Vision, Will, passion and resilience.
Review from Los Angeles, CA / Male / African American/Black / 18-25Posted 19 days ago
What do you value most about this brand?
Cheap launch of satellites, reusable blasters
Review from Los Angeles, CA / Male / Asian or Pacific Islander / 41-45

SpaceX Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of SpaceX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79
79%
21
21%
SpaceX Customer Loyalty

SpaceX Customer Loyalty Score by Gender

Female customers rated SpaceX's Customer Loyalty score 3% higher than Male customers.

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Male
88%
Yes
Female
91%
Yes

SpaceX Customer Loyalty Score by Ethnicity

SpaceX's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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94
out of 100
Caucasian
82
out of 100
Hispanic or Latino
76
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
90
out of 100
Other

SpaceX Customer Loyalty Score by Age

SpaceX's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
18-25
83%
18-2583%
26-30
87%
26-3087%
31-35
70%
31-3570%
36-40
78%
36-4078%
41-45
100%
41-45100%
46-50
91%
46-5091%
51-55
100%
51-55100%
56-60
100%
56-60100%

SpaceX Customer Loyalty Score by Usage

SpaceX's Customer Loyalty score was rated the highest by customers who have used SpaceX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
85%
1 to 2 Years
94%
2 to 5 Years
70%
5 to 10 Years
70%
Over 10 Years
81%

SpaceX Customer Loyalty Score by Industry

SpaceX's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
85%
Accounting
85%
Aerospace and Aviation
94%
Fashion and Beauty
40%
Architecture and Planning
78%
Business and Consumer Services
100%

SpaceX Customer Loyalty vs. Competitors

Compared to its competitors, SpaceX's Customer Loyalty score is rated right above Triumph Group, and is preceded by United Launch Alliance.

COMPANYCustomer Loyalty Score
United Launch Alliance100%
SpaceX79%
Triumph Group69%
BAE Systems69%
Blue Origin67%

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SpaceX's Logo
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United Launch Alliance's Logo
Triumph Group's Logo
BAE Systems' Logo
Blue Origin's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, SpaceX's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
SpaceX79%

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SpaceX's Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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SpaceX Product Quality

4.3/5

SpaceX has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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SpaceX Product Information

SpaceX’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated SpaceX's product the highest. Reviewers from the Fashion and Beauty industry rated SpaceX the lowest at 3.1.

Website
http://www.spacex.com/
Company Size
1,001-5,000 Employees

Industry

Aerospace and Aviation

Quick Insights into SpaceX Product Quality

SpaceX's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked SpaceX Product Quality the Highest

41-45
5
Business and Consumer Services
5
Hispanic or Latino
5

Ranked SpaceX Product Quality the Lowest

26-30
3.7
5 to 10 Years
3.5
Fashion and Beauty
3.1

SpaceX Product Quality Score by Gender

Male customers rated SpaceX's Product Quality score 0.4 stars higher than Female customers.

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Male

4.5/5

Female

4.1/5

SpaceX Product Quality Score by Ethnicity

SpaceX's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
5
Hispanic or Latino5
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.4
Other4.4

SpaceX Product Quality Score by Age

SpaceX's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
3.7
26-303.7
31-35
3.9
31-353.9
36-40
4.7
36-404.7
41-45
5
41-455
46-50
4.5
46-504.5
51-55
4.2
51-554.2
56-60
4.8
56-604.8

SpaceX Product Quality Score by Usage

SpaceX's Product Quality score was rated the highest by customers who have used SpaceX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
4.5
2 to 5 Years
4.1
5 to 10 Years
3.5
Over 10 Years
4.5

SpaceX Product Quality Score by Industry

SpaceX's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech
4.6
Accounting
4.5
Aerospace and Aviation
4.6
Fashion and Beauty
3.1
Architecture and Planning
4.1
Business and Consumer Services
5

SpaceX Product Quality vs. Competitors

Compared to its competitors, SpaceX's Product Quality score is rated right above Blue Origin, and is preceded by United Launch Alliance.

COMPANYProduct Quality Score
United Launch Alliance5/5
SpaceX4.3/5
Blue Origin3.9/5
BAE Systems3.9/5
Triumph Group3.1/5

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United Launch Alliance's Logo
Blue Origin's Logo
BAE Systems' Logo
Triumph Group's Logo

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Product Quality for Other Tech Brands

In the Tech industry, SpaceX's Product Quality score is rated right above Netflix, and is preceded by Apple.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
SpaceX4.3/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5

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SpaceX's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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SpaceX Pricing

SpaceX ROI & Value For Money

4.2/5

SpaceX has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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SpaceX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from SpaceX.

Quick Insights into SpaceX ROI

SpaceX's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used SpaceX's products/services for 5 to 10 Years.

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Ranked SpaceX ROI the Highest

Business and Consumer Services
5
41-45
4.9
Over 10 Years
4.6

Ranked SpaceX ROI the Lowest

Asian or Pacific Islander
3.9
36-40
3.7
5 to 10 Years
3.5

SpaceX ROI Score by Gender

SpaceX's ROI score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

SpaceX ROI Score by Ethnicity

SpaceX's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SpaceX.
0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4.3
Other4.3

SpaceX ROI Score by Age

SpaceX's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of SpaceX.
0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4
26-304
31-35
4.3
31-354.3
36-40
3.7
36-403.7
41-45
4.9
41-454.9
46-50
3.9
46-503.9
51-55
4
51-554
56-60
4.6
56-604.6

SpaceX ROI Score by Usage

SpaceX's ROI score was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.2
2 to 5 Years
4.3
5 to 10 Years
3.5
Over 10 Years
4.6

SpaceX ROI Score by Industry

SpaceX's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech
4.1
Accounting
4.2
Aerospace and Aviation
4.4
Fashion and Beauty
4.3
Architecture and Planning
4.1
Business and Consumer Services
5

SpaceX Pricing vs. Competitors

Compared to its competitors, SpaceX's ROI score is rated right above BAE Systems, and is preceded by United Launch Alliance.

COMPANYPricing Score
United Launch Alliance5/5
SpaceX4.2/5
BAE Systems3.8/5
Blue Origin3.5/5
Triumph Group3.5/5

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Triumph Group's Logo

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ROI for Other Tech Brands

In the Tech industry, SpaceX's ROI score is rated right above Zoom Video Communications, and is preceded by Peloton.

COMPANYPricing Score
Peloton4.3/5
SpaceX4.2/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5

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SpaceX's Logo
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Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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SpaceX Customer Satisfaction (CSAT)

SpaceX Customer Satisfaction (CSAT) Score

81 / 100

SpaceX has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied59%
Satisfied22%
Neither Satisfied nor Dissatisfied10%
Dissatisfied2%
Very Dissatisfied7%
Very Satisfied
59%
Satisfied
22%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SpaceX Customer Satisfaction

SpaceX's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.

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Ranked SpaceX Customer Satisfaction the Highest

41-45
100%
Business and Consumer Services
100%
Female
100%

Ranked SpaceX Customer Satisfaction the Lowest

African American/Black
70%
2 to 5 Years
67%
31-35
50%

SpaceX Customer Satisfaction Score by Gender

Female customers rated SpaceX's Customer Satisfaction score 19 points higher than Male customers.

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81 / 100
Male
Very Satisfied
57%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
7%
100 / 100
Female
Very Satisfied
55%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

SpaceX Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SpaceX's Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.

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85 / 100
Very Satisfied62%
Satisfied23%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

SpaceX's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied60%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

SpaceX's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.

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70 / 100
Very Satisfied46%
Satisfied24%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied15%
Very Satisfied
46%
Satisfied
24%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
15%

CSAT according to Asian or Pacific Islander

SpaceX's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100
Very Satisfied53%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
53%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%

CSAT according to Other

SpaceX's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.

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89 / 100
Very Satisfied67%
Satisfied22%
Neither Satisfied nor Dissatisfied0%
Dissatisfied11%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%

SpaceX Customer Satisfaction Score by Age

SpaceX's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
52%
Satisfied
35%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
9%
18-2587%
26-30 CSAT Score
72%
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
26-3072%
31-35 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
31-3550%
36-40 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
36-4075%
41-45 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
84%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
46-5084%
56-60 CSAT Score
100%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

SpaceX Customer Satisfaction Score by Usage

SpaceX's Customer Satisfaction score was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
88
1 to 2 Years
75
2 to 5 Years
67
Over 10 Years
100

SpaceX Customer Satisfaction Score by Industry

SpaceX's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech
84
Accounting
88
Aerospace and Aviation
91
Business and Consumer Services
100

SpaceX Customer Satisfaction vs. Competitors

Compared to its competitors, SpaceX's Customer Satisfaction score is rated right above BAE Systems.

COMPANYCustomer Satisfaction (CSAT) Score
SpaceX81%
BAE Systems79%
Triumph Group75%
Blue Origin58%
United Launch Alliance0%

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BAE Systems' Logo
Triumph Group's Logo
Blue Origin's Logo
United Launch Alliance's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, SpaceX's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google85%
SpaceX81%
Zoom Video Communications79%
Peloton77%
ROBLOX75%

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SpaceX's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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SpaceX Customer Service

4.3/5

SpaceX has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About SpaceX's Customer Service

Address

Rocket Rd, Hawthorne, CA 90250


Website

http://www.spacex.com/


Phone Number

1-310-363-6000

Quick Insights into SpaceX Customer Service

SpaceX's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used SpaceX's products/services for 5 to 10 Years.

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Ranked SpaceX Customer Service the Highest

Business and Consumer Services
5
41-45
4.9
Over 10 Years
4.7

Ranked SpaceX Customer Service the Lowest

Asian or Pacific Islander
4
46-50
3.9
5 to 10 Years
3.5

SpaceX Customer Service Score by Gender

Female customers rated SpaceX's Customer Service score 0.1 stars higher than Male customers.

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Male

4.3/5

Female

4.4/5

SpaceX Customer Service Score by Ethnicity

SpaceX's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.3
Other4.3

SpaceX Customer Service Score by Age

SpaceX's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
4.2
26-304.2
31-35
4
31-354
36-40
3.9
36-403.9
41-45
4.9
41-454.9
46-50
3.9
46-503.9
51-55
4.6
51-554.6
56-60
4.5
56-604.5

SpaceX Customer Service Score by Usage

SpaceX's Customer Service score was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.5
2 to 5 Years
4.1
5 to 10 Years
3.5
Over 10 Years
4.7

SpaceX Customer Service Score by Industry

SpaceX's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.2
Accounting
4.3
Aerospace and Aviation
4.5
Fashion and Beauty
4.3
Architecture and Planning
4.1
Business and Consumer Services
5

SpaceX Customer Service vs. Competitors

Compared to its competitors, SpaceX's Customer Service score is rated right above Blue Origin, and is preceded by United Launch Alliance.

COMPANYCustomer Service Score
United Launch Alliance5/5
SpaceX4.3/5
Blue Origin3.8/5
BAE Systems3.7/5
Triumph Group3.4/5

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United Launch Alliance's Logo
Blue Origin's Logo
BAE Systems' Logo
Triumph Group's Logo

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Customer Service for Other Tech Brands

In the Tech industry, SpaceX's Customer Service score is rated right above Peloton.

COMPANYCustomer Service Score
SpaceX4.3/5
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5

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SpaceX's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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SpaceX as an Employer

4.1/5

SpaceX has a 4.1/5 stars for its overall company culture rated by their employees

  SpaceX CEO
top
10%
CEO of SpaceX

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SpaceX scored a 58 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of SpaceX would recommend the brand to a friend. ENPS measures how likely SpaceX employees would recommend working at SpaceX to a friend.

Net Promoter Score

58
NPS Score
73%Promoters
12%Passive
15%Detractors

Employee Net Promoter Score

20
eNPS Score
51%Promoters
18%Passive
31%Detractors

Global Ranking Snapshot

SpaceX is ranked #208 in the Global Top 100 Brands. It ranks just behind Dole Food Company and just ahead of RingCentral.

RANKCOMPANYCEOINDUSTRY
206
Nasdaq  Nasdaq CEO
Adena T. Friedman
Banking and Financial Services
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation

Tech Ranking Snapshot

SpaceX is ranked #52 in the Tech Industry. It ranks just behind Atlassian and just ahead of RingCentral.

RANKCOMPANYLocation
50
Qualcomm
San Diego, CA
51
Atlassian
San Francisco, CA
52
SpaceX
Hawthorne, CA
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA