SpaceX NPS & Customer Reviews | Comparably
SpaceX is
Ranked
#52
in
Tech Brands
Brand Page
SpaceX
Marketing or Exec? Claim Your Free Account

SpaceX is ranked #52 in Tech Brands

About SpaceX's Brand

"SpaceX designs, manufactures, and launches advanced rockets and spacecrafts." SpaceX’s brand is ranked #208 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SpaceX. When compared to other organizations within the Tech industry, SpaceX is ranked #52. Among its major competitors, SpaceX is ranked in 1st place for NPS while Triumph Group is 2nd, and Blue Origin is 3rd. Overall, SpaceX has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $36.00B

Brand at a Glance

78%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service

SpaceX CMO

SpaceX Ranking

SpaceX NPS

SpaceX's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether SpaceX's customers would recommend using the product based on a scale of -100 to 100.

SpaceX Overall NPS

42
NPS
65%Promoters
12%Passives
23%Detractors
SpaceX Overall NPS

SpaceX NPS Trend

-100
-50
0
50
100
Jan 2025
44
Jan 202544
Feb 2025
43
Feb 202543
Mar 2025
43
Mar 202543
Apr 2025
42
Apr 202542
May 2025
42
May 202542
Jun 2025
43
Jun 202543
Jul 2025
43
Jul 202543
Aug 2025
43
Aug 202543
Sep 2025
43
Sep 202543
Nov 2025
43
Nov 202543
Dec 2025
43
Dec 202543
Jan 2026
43
Jan 202643

How Other Brands Compare

SpaceX is ranked first for NPS among its competitors. Triumph Group and Blue Origin come in second and third, with BAE Systems coming in at #4. Among those competitors, it is the most valued company behind BAE Systems.

SpaceX's Logo
SpaceX
BAE Systems' Logo
BAE Systems
Triumph Group's Logo
Triumph Group
Blue Origin's Logo
Blue Origin
Global Ranking#208#540#-#-
NPS42174026
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$36.00B$126.78B$1.02B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SpaceX NPS by Gender

Male customers rated SpaceX's NPS 9 points higher than Female customers.

Male

39

SpaceX's NPS was rated 39 by Male customers on Comparably.

63%
Promoters
13%
Passives
24%
Detractors

Female

30

SpaceX's NPS was rated 30 by Female customers on Comparably.

60%
Promoters
10%
Passives
30%
Detractors

SpaceX NPS by Ethnicity

SpaceX's NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
28
Caucasian28
Hispanic or Latino
64
Hispanic or Latino64
African American/Black
28
African American/Black28
Asian or Pacific Islander
31
Asian or Pacific Islander31
Native American
67
Native American67
Other
10
Other10

SpaceX NPS by Age

SpaceX's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
71%
Passives
13%
Detractors
16%
18-2571%13%16%
Promoters
55%
Passives
4%
Detractors
41%
26-3055%4%41%
Promoters
40%
Passives
20%
Detractors
40%
31-3540%20%40%
Promoters
50%
Passives
21%
Detractors
29%
36-4050%21%29%
Promoters
82%
Passives
0%
Detractors
18%
41-4582%0%18%
Promoters
60%
Passives
7%
Detractors
33%
46-5060%7%33%
Promoters
87%
Passives
0%
Detractors
13%
51-5587%0%13%
Promoters
71%
Passives
15%
Detractors
14%
56-6071%15%14%
Promoters
40%
Passives
40%
Detractors
20%
61-6540%40%20%
Promoters
33%
Passives
23%
Detractors
44%
66+33%23%44%

SpaceX NPS by Usage

SpaceX's NPS was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
40
Less than 1 Year40
1 to 2 Years
45
1 to 2 Years45
2 to 5 Years
40
2 to 5 Years40
5 to 10 Years
-11
5 to 10 Years-11
Over 10 Years
52
Over 10 Years52

SpaceX NPS vs. Competitors

Compared to its competitors, SpaceX's NPS is rated right above Triumph Group.

SpaceX NPS vs Companies in Tech

In the Tech industry, SpaceX's NPS is rated right above Google, and is preceded by Netflix.

SpaceX Customer Reviews

Out of the 26 SpaceX customer reviews 22 were positive and 4 were constructive. SpaceX customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
X needs to better design their customer support for small enterprise customers that couple spaceX products with third party hardware.
What do you value most about this brand?
Knowledge, expertise, reliability, talent, and location
What do you value most about this brand?
technological advancements through visionary leadership
What do you value most about this brand?
cool tech innovation elon musk
What do you value most about this brand?
Innovation and user friendly. I enjoy being on the cutting edge

SpaceX Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of SpaceX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78
78%
22
22%
SpaceX Customer Loyalty

SpaceX Customer Loyalty Score by Gender

Female customers rated SpaceX's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SpaceX.
Male
82%
Yes
Female
85%
Yes

SpaceX Customer Loyalty Score by Ethnicity

SpaceX's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SpaceX.
82
out of 100
Caucasian
84
out of 100
Hispanic or Latino
78
out of 100
African American/Black
77
out of 100
Asian or Pacific Islander
70
out of 100
Native American
86
out of 100
Other

SpaceX Customer Loyalty Score by Age

SpaceX's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SpaceX.
0
20%
40%
60%
80%
100%
18-25
83%
18-2583%
26-30
77%
26-3077%
31-35
73%
31-3573%
36-40
79%
36-4079%
41-45
75%
41-4575%
46-50
70%
46-5070%
51-55
100%
51-55100%
56-60
100%
56-60100%
61-65
82%
61-6582%
66+
90%
66+90%

SpaceX Customer Loyalty Score by Usage

SpaceX's Customer Loyalty score was rated the highest by customers who have used SpaceX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
84%
1 to 2 Years
84%
2 to 5 Years
64%
5 to 10 Years
60%
Over 10 Years
79%

SpaceX Customer Loyalty Score by Industry

SpaceX's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
85%
Accounting
85%
Aerospace and Aviation
87%
Fashion and Beauty
40%
Architecture and Planning
66%
Arts and Entertainment
85%
Banking and Financial Services
70%
Business and Consumer Services
100%
Consumer Electronics
70%
Education
70%
Healthcare, Hospitals and Medicine
40%
Marketing, Advertising and Research
70%

SpaceX Customer Loyalty vs. Competitors

Compared to its competitors, SpaceX's Customer Loyalty score is rated right above Blue Origin, and is preceded by United Launch Alliance.

Unlock SpaceX Customer Loyalty vs. Competitors Data

SpaceX's Logo
VS
United Launch Alliance's Logo
Blue Origin's Logo
BAE Systems' Logo
Triumph Group's Logo
Virgin Orbit's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Tech Brands

In the Tech industry, SpaceX's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
SpaceX78%

Unlock SpaceX Customer Loyalty vs. Companies in Tech Data

SpaceX's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.

SpaceX Product Quality

4.2/5

SpaceX has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock SpaceX's overall Product Quality score rated by its users and customers.

SpaceX Product Information

SpaceX’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated SpaceX's product the highest. Reviewers from the Accounting industry rated SpaceX the lowest at 4.

Website
http://www.spacex.com/
Company Size
1,001-5,000 Employees

Industry

Aerospace and Aviation

Quick Insights into SpaceX Product Quality

SpaceX's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used SpaceX's products/services for 5 to 10 Years.

Sign Up to unlock insights into how customers have ranked SpaceX's Product Quality.

Ranked SpaceX Product Quality the Highest

Business and Consumer Services
5
Hispanic or Latino
4.6
41-45
4.5

Ranked SpaceX Product Quality the Lowest

66+
3.4
Healthcare, Hospitals and Medicine
3
5 to 10 Years
2.9

SpaceX Product Quality Score by Gender

Male customers rated SpaceX's Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SpaceX.

Male

4.1/5

Female

3.9/5

SpaceX Product Quality Score by Ethnicity

SpaceX's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SpaceX.
0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
3.8
Native American3.8
Other
3.7
Other3.7

SpaceX Product Quality Score by Age

SpaceX's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SpaceX.
0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
3.6
26-303.6
31-35
4
31-354
36-40
4.4
36-404.4
41-45
4.5
41-454.5
46-50
4.2
46-504.2
51-55
4.4
51-554.4
56-60
4.2
56-604.2
61-65
3.4
61-653.4
66+
3.4
66+3.4

SpaceX Product Quality Score by Usage

SpaceX's Product Quality score was rated the highest by customers who have used SpaceX's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
4.2
1 to 2 Years
4.2
2 to 5 Years
4
5 to 10 Years
2.9
Over 10 Years
4.1

SpaceX Product Quality Score by Industry

SpaceX's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.2
Accounting
4
Aerospace and Aviation
4.3
Fashion and Beauty
3.1
Architecture and Planning
3.9
Arts and Entertainment
4.3
Banking and Financial Services
4.6
Business and Consumer Services
5
Consumer Electronics
4
Education
3.5
Healthcare, Hospitals and Medicine
3
Marketing, Advertising and Research
4.3

SpaceX Product Quality vs. Competitors

Compared to its competitors, SpaceX's Product Quality score is rated right above United Launch Alliance.

COMPANYProduct Quality Score
SpaceX4.2/5
United Launch Alliance4.1/5
Blue Origin3.9/5
BAE Systems3.8/5
Triumph Group3.4/5
Virgin OrbitN/A

Unlock SpaceX Product Quality vs. Competitors Data

SpaceX's Logo
VS
United Launch Alliance's Logo
Blue Origin's Logo
BAE Systems' Logo
Triumph Group's Logo
Virgin Orbit's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Tech Brands

In the Tech industry, SpaceX's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
SpaceX4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5

Unlock SpaceX Product Quality vs. Companies in Tech Data

SpaceX's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Product Quality vs. Companies in Tech data and gain insights into your customers today.

SpaceX Pricing

SpaceX ROI & Value For Money

4/5

SpaceX has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock SpaceX's overall ROI score rated by its users and customers.

SpaceX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from SpaceX.

Quick Insights into SpaceX ROI

SpaceX's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up to unlock insights into how customers have ranked SpaceX's ROI score.

Ranked SpaceX ROI the Highest

Business and Consumer Services
5
41-45
4.5
2 to 5 Years
4.1

Ranked SpaceX ROI the Lowest

5 to 10 Years
3
Native American
3
Healthcare, Hospitals and Medicine
2.5

SpaceX ROI Score by Gender

Female customers rated SpaceX's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of SpaceX.

Male

3.8/5

Female

3.9/5

SpaceX ROI Score by Ethnicity

SpaceX's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SpaceX.
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Native American
3
Native American3
Other
3.6
Other3.6

SpaceX ROI Score by Age

SpaceX's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of SpaceX.
0
1
2
3
4
5
18-25
4
18-254
26-30
3.6
26-303.6
31-35
3.9
31-353.9
36-40
3.7
36-403.7
41-45
4.5
41-454.5
46-50
3.5
46-503.5
51-55
4
51-554
56-60
4
56-604
61-65
3.5
61-653.5
66+
3.3
66+3.3

SpaceX ROI Score by Usage

SpaceX's ROI score was rated the highest by customers who have used SpaceX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
3
Over 10 Years
4

SpaceX ROI Score by Industry

SpaceX's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.9
Accounting
3.9
Aerospace and Aviation
4.1
Fashion and Beauty
4.3
Architecture and Planning
4.2
Arts and Entertainment
3.5
Banking and Financial Services
4.3
Business and Consumer Services
5
Consumer Electronics
3.6
Education
3.5
Healthcare, Hospitals and Medicine
2.5
Marketing, Advertising and Research
4.6

SpaceX Pricing vs. Competitors

Compared to its competitors, SpaceX's ROI score is rated right above United Launch Alliance.

Unlock SpaceX ROI vs. Competitors Data

SpaceX's Logo
VS
United Launch Alliance's Logo
Triumph Group's Logo
Blue Origin's Logo
BAE Systems' Logo
Virgin Orbit's Logo

Sign Up for Brand Profile PRO to get the full SpaceX ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Tech Brands

In the Tech industry, SpaceX's ROI score is rated right above Google, and is preceded by Zoom Video Communications.

Unlock SpaceX ROI vs. Companies in Tech Data

SpaceX's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full SpaceX ROI vs. Companies in Tech data and gain insights into your customers today.

SpaceX Customer Satisfaction (CSAT)

SpaceX Customer Satisfaction (CSAT) Score

77 / 100

SpaceX has an overall Customer Satisfaction score of 77 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied48%
Satisfied29%
Neither Satisfied nor Dissatisfied13%
Dissatisfied2%
Very Dissatisfied8%
Very Satisfied
48%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
2%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SpaceX Customer Satisfaction

SpaceX's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up to unlock insights into how customers have ranked SpaceX's Customer Satisfaction.

Ranked SpaceX Customer Satisfaction the Highest

Arts and Entertainment
100%
Hispanic or Latino
91%
41-45
90%

Ranked SpaceX Customer Satisfaction the Lowest

31-35
51%
5 to 10 Years
43%
Healthcare, Hospitals and Medicine
33%

SpaceX Customer Satisfaction Score by Gender

Male customers rated SpaceX's Customer Satisfaction score 6 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SpaceX.
78 / 100
Male
Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
8%
72 / 100
Female
Very Satisfied
41%
Satisfied
31%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
12%

SpaceX Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SpaceX's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
73 / 100
Very Satisfied43%
Satisfied30%
Neither Satisfied nor Dissatisfied16%
Dissatisfied3%
Very Dissatisfied8%
Very Satisfied
43%
Satisfied
30%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
8%

CSAT according to Hispanic or Latino

SpaceX's Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
91 / 100
Very Satisfied55%
Satisfied36%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

SpaceX's Customer Satisfaction (CSAT) score was rated 65% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
65 / 100
Very Satisfied38%
Satisfied27%
Neither Satisfied nor Dissatisfied23%
Dissatisfied0%
Very Dissatisfied12%
Very Satisfied
38%
Satisfied
27%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
12%

CSAT according to Asian or Pacific Islander

SpaceX's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
84 / 100
Very Satisfied49%
Satisfied35%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
49%
Satisfied
35%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to Native American

SpaceX's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

SpaceX's Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SpaceX.
79 / 100
Very Satisfied53%
Satisfied26%
Neither Satisfied nor Dissatisfied0%
Dissatisfied5%
Very Dissatisfied16%
Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
16%

SpaceX Customer Satisfaction Score by Age

SpaceX's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SpaceX.
0
20
40
60
80
100
18-25 CSAT Score
84%
Very Satisfied
44%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
9%
18-2584%
26-30 CSAT Score
70%
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
5%
Very Dissatisfied
5%
26-3070%
31-35 CSAT Score
51%
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
11%
Very Dissatisfied
0%
31-3551%
36-40 CSAT Score
78%
Very Satisfied
78%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
36-4078%
41-45 CSAT Score
90%
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
41-4590%
46-50 CSAT Score
73%
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
46-5073%
51-55 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
51-5580%
56-60 CSAT Score
84%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
56-6084%
61-65 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
61-6560%
66+ CSAT Score
63%
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
66+63%

SpaceX Customer Satisfaction Score by Usage

SpaceX's Customer Satisfaction score was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
79
1 to 2 Years
71
2 to 5 Years
72
5 to 10 Years
43
Over 10 Years
87

SpaceX Customer Satisfaction Score by Industry

SpaceX's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
81
Accounting
72
Aerospace and Aviation
76
Architecture and Planning
60
Arts and Entertainment
100
Banking and Financial Services
100
Business and Consumer Services
100
Consumer Electronics
100
Healthcare, Hospitals and Medicine
33
Marketing, Advertising and Research
100

SpaceX Customer Satisfaction vs. Competitors

Compared to its competitors, SpaceX's Customer Satisfaction score is rated right above BAE Systems, and is preceded by Triumph Group.

COMPANYCustomer Satisfaction (CSAT) Score
United Launch Alliance100%
Triumph Group90%
SpaceX77%
BAE Systems72%
Blue Origin65%
Virgin Orbit0%

Unlock SpaceX Customer Satisfaction vs. Competitors Data

SpaceX's Logo
VS
United Launch Alliance's Logo
Triumph Group's Logo
BAE Systems' Logo
Blue Origin's Logo
Virgin Orbit's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Tech Brands

In the Tech industry, SpaceX's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
SpaceX77%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

Unlock SpaceX Customer Satisfaction vs. Companies in Tech Data

SpaceX's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.

SpaceX Customer Service

4.1/5

SpaceX has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock SpaceX's overall Customer Service score rated by its users and customers.

About SpaceX's Customer Service

Address

Rocket Rd, Hawthorne, CA 90250


Website

http://www.spacex.com/


Phone Number

1-310-363-6000

Quick Insights into SpaceX Customer Service

SpaceX's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up to unlock insights into how customers have ranked SpaceX's Customer Service score.

Ranked SpaceX Customer Service the Highest

Business and Consumer Services
5
51-55
4.6
African American/Black
4.1

Ranked SpaceX Customer Service the Lowest

Native American
3.3
61-65
3
Healthcare, Hospitals and Medicine
2.5

SpaceX Customer Service Score by Gender

Female customers rated SpaceX's Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SpaceX.

Male

3.9/5

Female

4/5

SpaceX Customer Service Score by Ethnicity

SpaceX's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SpaceX.
0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Native American
3.3
Native American3.3
Other
3.8
Other3.8

SpaceX Customer Service Score by Age

SpaceX's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SpaceX.
0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
3.8
26-303.8
31-35
3.7
31-353.7
36-40
3.9
36-403.9
41-45
4.4
41-454.4
46-50
3.4
46-503.4
51-55
4.6
51-554.6
56-60
3.9
56-603.9
61-65
3
61-653
66+
3.4
66+3.4

SpaceX Customer Service Score by Usage

SpaceX's Customer Service score was rated the highest by customers who have used SpaceX's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4
1 to 2 Years
4
2 to 5 Years
3.7
5 to 10 Years
3.4
Over 10 Years
4.1

SpaceX Customer Service Score by Industry

SpaceX's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.9
Accounting
4.2
Aerospace and Aviation
4.1
Fashion and Beauty
4.3
Architecture and Planning
4.2
Arts and Entertainment
3.6
Banking and Financial Services
4.5
Business and Consumer Services
5
Consumer Electronics
4.6
Education
3.5
Healthcare, Hospitals and Medicine
2.5
Marketing, Advertising and Research
4.6

SpaceX Customer Service vs. Competitors

Compared to its competitors, SpaceX's Customer Service score is rated right above Blue Origin.

COMPANYCustomer Service Score
SpaceX4.1/5
Blue Origin4/5
United Launch Alliance4/5
BAE Systems3.7/5
Triumph Group3.4/5
Virgin OrbitN/A

Unlock SpaceX Customer Service vs. Competitors Data

SpaceX's Logo
VS
Blue Origin's Logo
United Launch Alliance's Logo
BAE Systems' Logo
Triumph Group's Logo
Virgin Orbit's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Tech Brands

In the Tech industry, SpaceX's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
SpaceX4.1/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

Unlock SpaceX Customer Service vs. Companies in Tech Data

SpaceX's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

Sign Up for Brand Profile PRO to get the full SpaceX Customer Service vs. Companies in Tech data and gain insights into your customers today.

SpaceX as an Employer

4.1/5

SpaceX has a 4.1/5 stars for its overall company culture rated by their employees

  SpaceX CEO
top
10%
CEO of SpaceX

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SpaceX scored a 42 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SpaceX would recommend the brand to a friend. ENPS measures how likely SpaceX employees would recommend working at SpaceX to a friend.

Net Promoter Score

42
NPS Score
65%Promoters
12%Passive
23%Detractors

Employee Net Promoter Score

25
eNPS Score
55%Promoters
15%Passive
30%Detractors

Global Ranking Snapshot

SpaceX is ranked #208 in the Global Top 100 Brands. It ranks just behind Dole Food Company and just ahead of RingCentral.

RANKCOMPANYCEOINDUSTRY
206
Nasdaq  Nasdaq CEO
Adena T. Friedman
Banking and Financial Services
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation

Tech Ranking Snapshot

SpaceX is ranked #52 in the Tech Industry. It ranks just behind Atlassian and just ahead of RingCentral.

RANKCOMPANYLocation
50
Qualcomm
San Diego, CA
51
Atlassian
San Francisco, CA
52
SpaceX
Hawthorne, CA
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA