Lenovo NPS & Customer Reviews | Comparably
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Ranked
#55
in
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Lenovo is ranked #55 in Tech Brands

About Lenovo's Brand

Lenovo Group is a Chinese multinational computer technology company Lenovo’s brand is ranked #211 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lenovo. When compared to other organizations within the Tech industry, Lenovo is ranked #55. Among its major competitors, Lenovo is ranked in 4th place for NPS while Apple is 1st, and IBM is 2nd. Overall, Lenovo has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service

Lenovo CMO

Lenovo Ranking

Lenovo NPS

Lenovo's Net Promoter Score (NPS) is a 13 with 46% Promoters, 21% Passives, and 33% Detractors. Net Promoter Score tracks whether Lenovo's customers would recommend using the product based on a scale of -100 to 100.

Lenovo Overall NPS

13
NPS
46%Promoters
21%Passives
33%Detractors
Lenovo Overall NPS

Lenovo NPS Trend

-100
-50
0
50
100
Jan 2025
15
Jan 202515
Feb 2025
13
Feb 202513
Mar 2025
13
Mar 202513
Apr 2025
13
Apr 202513
May 2025
13
May 202513
Jul 2025
13
Jul 202513
Aug 2025
13
Aug 202513
Sep 2025
13
Sep 202513
Oct 2025
13
Oct 202513
Nov 2025
13
Nov 202513
Dec 2025
13
Dec 202513
Jan 2026
13
Jan 202613

How Other Brands Compare

Lenovo is ranked #4 for NPS among its competitors. Apple and IBM come in first and second, with Dell Technologies coming in at third.

Lenovo's Logo
Lenovo
Apple's Logo
Apple
IBM's Logo
IBM
Dell Technologies' Logo
Dell Technologies
Global Ranking#211#5#106#121
NPS13482617
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies-$2.11T$119.05B$58.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lenovo NPS by Gender

Female customers rated Lenovo's NPS 22 points higher than Male customers.

Male

-8

Lenovo's NPS was rated -8 by Male customers on Comparably.

38%
Promoters
16%
Passives
46%
Detractors

Female

14

Lenovo's NPS was rated 14 by Female customers on Comparably.

46%
Promoters
22%
Passives
32%
Detractors

Lenovo NPS by Ethnicity

Lenovo's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-30
Caucasian-30
Hispanic or Latino
14
Hispanic or Latino14
African American/Black
9
African American/Black9
Asian or Pacific Islander
25
Asian or Pacific Islander25
Native American
34
Native American34
Other
0
Other0

Lenovo NPS by Age

Lenovo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
55%
Passives
21%
Detractors
24%
18-2555%21%24%
Promoters
45%
Passives
28%
Detractors
27%
26-3045%28%27%
Promoters
48%
Passives
26%
Detractors
26%
31-3548%26%26%
Promoters
50%
Passives
19%
Detractors
31%
36-4050%19%31%
Promoters
45%
Passives
19%
Detractors
36%
41-4545%19%36%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
8%
Passives
15%
Detractors
77%
51-558%15%77%
Promoters
31%
Passives
0%
Detractors
69%
56-6031%0%69%
Promoters
17%
Passives
22%
Detractors
61%
61-6517%22%61%
Promoters
12%
Passives
0%
Detractors
88%
66+12%0%88%

Lenovo NPS by Usage

Lenovo's NPS was rated the highest by customers who have used Lenovo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-38
Less than 1 Year-38
1 to 2 Years
5
1 to 2 Years5
2 to 5 Years
15
2 to 5 Years15
5 to 10 Years
24
5 to 10 Years24
Over 10 Years
-7
Over 10 Years-7

Lenovo NPS vs. Competitors

Compared to its competitors, Lenovo's NPS is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

Lenovo NPS vs Companies in Tech

In the Tech industry, Lenovo's NPS is rated right below Peloton.

Lenovo Customer Reviews

Out of the 52 Lenovo customer reviews 36 were positive and 16 were constructive. Lenovo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Lenovo support has always been good until I dealt with sales support. These are the most unprofessional people I have dealt with at Lenovo.
What do you value most about this brand?
yes it is a goos company
What do you value most about this brand?
Specific, Measurable, Attainable, Realistic, Timely
What do you value most about this brand?
honest quality manufacture of it products
What do you value most about this brand?
Build Quality , Performance and Price.

Lenovo Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Lenovo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
Lenovo Customer Loyalty

Lenovo Customer Loyalty Score by Gender

Lenovo's Customer Loyalty score was rated 76 by both Female and Male customers on Comparably.

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Male
76%
Yes
Female
76%
Yes

Lenovo Customer Loyalty Score by Ethnicity

Lenovo's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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67
out of 100
Caucasian
61
out of 100
Hispanic or Latino
91
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Native American
82
out of 100
Other

Lenovo Customer Loyalty Score by Age

Lenovo's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
81%
18-2581%
26-30
80%
26-3080%
31-35
77%
31-3577%
36-40
72%
36-4072%
41-45
80%
41-4580%
46-50
63%
46-5063%
51-55
72%
51-5572%
56-60
65%
56-6065%
61-65
80%
61-6580%
66+
61%
66+61%

Lenovo Customer Loyalty Score by Usage

Lenovo's Customer Loyalty score was rated the highest by customers who have used Lenovo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
54%
1 to 2 Years
75%
2 to 5 Years
80%
5 to 10 Years
84%
Over 10 Years
88%

Lenovo Customer Loyalty Score by Industry

Lenovo's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.

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Tech
89%
Accounting
75%
Aerospace and Aviation
60%
Architecture and Planning
67%
Arts and Entertainment
55%
Banking and Financial Services
70%
Business and Consumer Services
46%
Business Supplies and Equipment
100%
Computer Hardware
70%
Consulting
74%
Education
100%
Government and Public Policy
40%
Legal
55%
Marketing, Advertising and Research
82%
Mechanical, Civil or Industrial Engineering
55%
Media and Entertainment
70%
Real Estate
33%
Retail
70%

Lenovo Customer Loyalty vs. Competitors

Compared to its competitors, Lenovo's Customer Loyalty score is rated right above HP Inc., and is preceded by Hewlett Packard Enterprise.

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Lenovo's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Lenovo75%

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Lenovo's Logo
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ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Lenovo Product Quality

3.6/5

Lenovo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Lenovo Product Information

Lenovo’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Lenovo's product the highest. Reviewers from the Aerospace and Aviation industry rated Lenovo the lowest at 3.5.

Website
http://www.lenovo.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Mobile App
Manufacturing

Quick Insights into Lenovo Product Quality

Lenovo's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.

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Ranked Lenovo Product Quality the Highest

Marketing, Advertising and Research
4.3
18-25
4.1
Hispanic or Latino
4

Ranked Lenovo Product Quality the Lowest

Native American
2.3
66+
1.9
Real Estate
1.5

Lenovo Product Quality Score by Gender

Female customers rated Lenovo's Product Quality score 0.2 stars higher than Male customers.

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Male

3.3/5

Female

3.5/5

Lenovo Product Quality Score by Ethnicity

Lenovo's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Native American
2.3
Native American2.3
Other
3.4
Other3.4

Lenovo Product Quality Score by Age

Lenovo's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.6
26-303.6
31-35
3.8
31-353.8
36-40
4.1
36-404.1
41-45
3.7
41-453.7
46-50
2.6
46-502.6
51-55
2.5
51-552.5
56-60
2.2
56-602.2
61-65
2
61-652
66+
1.9
66+1.9

Lenovo Product Quality Score by Usage

Lenovo's Product Quality score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.8
1 to 2 Years
3.6
2 to 5 Years
3.9
5 to 10 Years
3.4
Over 10 Years
3

Lenovo Product Quality Score by Industry

Lenovo's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.

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Tech
3.7
Accounting
3.7
Aerospace and Aviation
3.5
Architecture and Planning
3.5
Arts and Entertainment
3.1
Banking and Financial Services
4
Business and Consumer Services
3.3
Business Supplies and Equipment
3.5
Computer Hardware
3.8
Consulting
3
Education
3.9
Government and Public Policy
3.1
Legal
1.5
Marketing, Advertising and Research
4.3
Mechanical, Civil or Industrial Engineering
2.5
Media and Entertainment
1.5
Real Estate
1.5
Retail
2.3

Lenovo Product Quality vs. Competitors

Compared to its competitors, Lenovo's Product Quality score is rated right above Dell Technologies, and is preceded by IBM.

COMPANYProduct Quality Score
Apple4.3/5
IBM3.8/5
Lenovo3.6/5
Dell Technologies3.5/5
Hewlett Packard Enterprise3.2/5
HP Inc.3.2/5
EF Education First2.1/5

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Lenovo's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Lenovo3.6/5

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Lenovo's Logo
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Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Lenovo Pricing

Lenovo ROI & Value For Money

3.5/5

Lenovo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Lenovo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Legal industry think that they had the lowest ROI from Lenovo.

Quick Insights into Lenovo ROI

Lenovo's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.

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Ranked Lenovo ROI the Highest

Marketing, Advertising and Research
4.4
36-40
4
Asian or Pacific Islander
3.8

Ranked Lenovo ROI the Lowest

Caucasian
2.5
66+
1.7
Real Estate
1.5

Lenovo ROI Score by Gender

Female customers rated Lenovo's ROI score 0.4 stars higher than Male customers.

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Male

3.1/5

Female

3.5/5

Lenovo ROI Score by Ethnicity

Lenovo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3.8
Native American3.8
Other
3.3
Other3.3

Lenovo ROI Score by Age

Lenovo's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.7
26-303.7
31-35
3.8
31-353.8
36-40
4
36-404
41-45
3.6
41-453.6
46-50
2.6
46-502.6
51-55
2.4
51-552.4
56-60
2.2
56-602.2
61-65
2
61-652
66+
1.7
66+1.7

Lenovo ROI Score by Usage

Lenovo's ROI score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.3
2 to 5 Years
3.7
5 to 10 Years
3.5
Over 10 Years
3.2

Lenovo ROI Score by Industry

Lenovo's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.

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Tech
3.7
Accounting
3.6
Aerospace and Aviation
3.3
Architecture and Planning
3.5
Arts and Entertainment
2.7
Banking and Financial Services
3.6
Business and Consumer Services
2.9
Business Supplies and Equipment
3.5
Computer Hardware
4.1
Consulting
2.8
Education
3.8
Government and Public Policy
3
Legal
1.5
Marketing, Advertising and Research
4.4
Mechanical, Civil or Industrial Engineering
2.9
Media and Entertainment
1.5
Real Estate
1.5
Retail
3.1

Lenovo Pricing vs. Competitors

Compared to its competitors, Lenovo's ROI score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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ROI for Other Tech Brands

In the Tech industry, Lenovo's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Apple4/5
ROBLOX3.8/5
Lenovo3.5/5

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Lenovo's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Lenovo Customer Satisfaction (CSAT)

Lenovo Customer Satisfaction (CSAT) Score

71 / 100

Lenovo has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied39%
Satisfied32%
Neither Satisfied nor Dissatisfied9%
Dissatisfied3%
Very Dissatisfied17%
Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lenovo Customer Satisfaction

Lenovo's Customer Satisfaction score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Real Estate industry.

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Ranked Lenovo Customer Satisfaction the Highest

Computer Hardware
100%
18-25
84%
1 to 2 Years
76%

Ranked Lenovo Customer Satisfaction the Lowest

Native American
33%
66+
14%
Real Estate
0%

Lenovo Customer Satisfaction Score by Gender

Female customers rated Lenovo's Customer Satisfaction score 8 points higher than Male customers.

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62 / 100
Male
Very Satisfied
33%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
24%
70 / 100
Female
Very Satisfied
32%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
21%

Lenovo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lenovo's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.

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52 / 100
Very Satisfied25%
Satisfied27%
Neither Satisfied nor Dissatisfied0%
Dissatisfied3%
Very Dissatisfied45%
Very Satisfied
25%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
45%

CSAT according to Hispanic or Latino

Lenovo's Customer Satisfaction (CSAT) score was rated 70% according to Hispanic or Latino users and customers.

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70 / 100
Very Satisfied55%
Satisfied15%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied15%
Very Satisfied
55%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
15%

CSAT according to African American/Black

Lenovo's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.

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71 / 100
Very Satisfied41%
Satisfied30%
Neither Satisfied nor Dissatisfied22%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
41%
Satisfied
30%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
7%

CSAT according to Asian or Pacific Islander

Lenovo's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100
Very Satisfied41%
Satisfied35%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied9%
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
9%

CSAT according to Native American

Lenovo's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100
Very Satisfied0%
Satisfied33%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied34%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%

CSAT according to Other

Lenovo's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100
Very Satisfied22%
Satisfied44%
Neither Satisfied nor Dissatisfied6%
Dissatisfied6%
Very Dissatisfied22%
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
22%

Lenovo Customer Satisfaction Score by Age

Lenovo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
84%
Very Satisfied
37%
Satisfied
47%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
6%
18-2584%
26-30 CSAT Score
65%
Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
5%
Very Dissatisfied
6%
26-3065%
31-35 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
31-3583%
36-40 CSAT Score
83%
Very Satisfied
58%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
36-4083%
41-45 CSAT Score
76%
Very Satisfied
29%
Satisfied
47%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
18%
41-4576%
46-50 CSAT Score
56%
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
33%
46-5056%
51-55 CSAT Score
37%
Very Satisfied
19%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
45%
51-5537%
56-60 CSAT Score
20%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
70%
56-6020%
61-65 CSAT Score
33%
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
61-6533%
66+ CSAT Score
14%
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
73%
66+14%

Lenovo Customer Satisfaction Score by Usage

Lenovo's Customer Satisfaction score was rated the highest by customers who have used Lenovo's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
52
1 to 2 Years
76
2 to 5 Years
76
5 to 10 Years
65
Over 10 Years
36

Lenovo Customer Satisfaction Score by Industry

Lenovo's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Real Estate industry customers.

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Tech
71
Accounting
73
Aerospace and Aviation
50
Architecture and Planning
50
Arts and Entertainment
67
Banking and Financial Services
60
Business and Consumer Services
67
Computer Hardware
100
Consulting
58
Education
80
Government and Public Policy
67
Real Estate
0

Lenovo Customer Satisfaction vs. Competitors

Compared to its competitors, Lenovo's Customer Satisfaction score is rated right above Dell Technologies, and is preceded by IBM.

COMPANYCustomer Satisfaction (CSAT) Score
Apple85%
IBM76%
Lenovo71%
Dell Technologies68%
Hewlett Packard Enterprise61%
HP Inc.53%
EF Education First39%

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Apple's Logo
IBM's Logo
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Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Lenovo's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Lenovo71%
Peloton63%

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Lenovo's Logo
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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Lenovo Customer Service

3.4/5

Lenovo has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Lenovo's Customer Service

Address

1009 Think Place, Morrisville, NC 27560


Website

http://www.lenovo.com


Phone Number

(855)253-6686

Quick Insights into Lenovo Customer Service

Lenovo's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.

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Ranked Lenovo Customer Service the Highest

Marketing, Advertising and Research
4.4
18-25
3.8
Asian or Pacific Islander
3.8

Ranked Lenovo Customer Service the Lowest

Less than 1 Year
2.5
66+
1.5
Real Estate
1.5

Lenovo Customer Service Score by Gender

Female customers rated Lenovo's Customer Service score 0.2 stars higher than Male customers.

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Male

3.1/5

Female

3.3/5

Lenovo Customer Service Score by Ethnicity

Lenovo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
3.7
Hispanic or Latino3.7
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3
Native American3
Other
3.3
Other3.3

Lenovo Customer Service Score by Age

Lenovo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
3.7
26-303.7
31-35
3.7
31-353.7
36-40
3.8
36-403.8
41-45
3.3
41-453.3
46-50
2.2
46-502.2
51-55
2.3
51-552.3
56-60
1.9
56-601.9
61-65
1.7
61-651.7
66+
1.5
66+1.5

Lenovo Customer Service Score by Usage

Lenovo's Customer Service score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.5
1 to 2 Years
3.4
2 to 5 Years
3.6
5 to 10 Years
3.4
Over 10 Years
2.8

Lenovo Customer Service Score by Industry

Lenovo's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.

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Tech
3.5
Accounting
3.5
Aerospace and Aviation
3.6
Architecture and Planning
3.7
Arts and Entertainment
3
Banking and Financial Services
3.6
Business and Consumer Services
2.7
Business Supplies and Equipment
3.5
Computer Hardware
3.6
Consulting
2.6
Education
3.7
Government and Public Policy
2.6
Legal
1.5
Marketing, Advertising and Research
4.4
Mechanical, Civil or Industrial Engineering
2.5
Media and Entertainment
1.5
Real Estate
1.5
Retail
2

Lenovo Customer Service vs. Competitors

Compared to its competitors, Lenovo's Customer Service score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

COMPANYCustomer Service Score
Apple4.2/5
IBM3.9/5
Dell Technologies3.4/5
Lenovo3.4/5
Hewlett Packard Enterprise3.3/5
HP Inc.3/5
EF Education First1.9/5

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Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Lenovo's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Lenovo3.4/5

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Lenovo's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Lenovo as an Employer

4.1/5

Lenovo has a 4.1/5 stars for its overall company culture rated by their employees

  Lenovo CEO
top
10%
CEO of Lenovo

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lenovo scored a 13 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenovo would recommend the brand to a friend. ENPS measures how likely Lenovo employees would recommend working at Lenovo to a friend.

Net Promoter Score

13
NPS Score
46%Promoters
21%Passive
33%Detractors

Employee Net Promoter Score

23
eNPS Score
52%Promoters
19%Passive
29%Detractors

Global Ranking Snapshot

Lenovo is ranked #211 in the Global Top 100 Brands. It ranks just behind Zappos and just ahead of Lexus.

RANKCOMPANYCEOINDUSTRY
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation
213
PetSmart  PetSmart CEO
Ken Hicks
Retail
214
Pfizer  Pfizer CEO
Albert Bourla
Health and Wellness
215
H&M  H&M CEO
Daniel Ervér
Retail

Tech Ranking Snapshot

Lenovo is ranked #55 in the Tech Industry. It ranks just behind Zappos and just ahead of Ingram Micro.

RANKCOMPANYLocation
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA
57
Sony
San Mateo, CA
58
Grammarly
California City, CA
59
HubSpot
Cambridge, MA