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Lenovo is
Ranked
#55
in
Tech Brands
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Lenovo is ranked #55 in Tech Brands

About Lenovo's Brand

Lenovo Group is a Chinese multinational computer technology company Lenovo’s brand is ranked #211 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lenovo. When compared to other organizations within the Tech industry, Lenovo is ranked #55. Among its major competitors, Lenovo is ranked in 4th place for NPS while Apple is 1st, and IBM is 2nd. Overall, Lenovo has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Lenovo CMO

Lenovo Ranking

Lenovo NPS

Lenovo's Net Promoter Score (NPS) is a 17 with 47% Promoters, 23% Passives, and 30% Detractors. Net Promoter Score tracks whether Lenovo's customers would recommend using the product based on a scale of -100 to 100.

Lenovo Overall NPS

17
NPS
47%Promoters
23%Passives
30%Detractors
Lenovo Overall NPS

Lenovo NPS Trend

-100
-50
0
50
100
Jul 2021
8
Jul 20218
Aug 2021
10
Aug 202110
Sep 2021
12
Sep 202112
Oct 2021
13
Oct 202113
Nov 2021
11
Nov 202111
Dec 2021
11
Dec 202111
Jan 2022
11
Jan 202211
Feb 2022
12
Feb 202212
Mar 2022
12
Mar 202212
Apr 2022
12
Apr 202212
May 2022
15
May 202215
Jun 2022
17
Jun 202217

How Other Brands Compare

Lenovo is ranked #4 for NPS among its competitors. Apple and IBM come in first and second, with Dell Technologies coming in at third.

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Lenovo's Logo
Lenovo
Apple's Logo
Apple
IBM's Logo
IBM
Dell Technologies' Logo
Dell Technologies
Global Ranking#211#6#106#121
NPS17543029
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNegativeNeutralNegative
Valuation Updated every 24 hours for public companies-$2.11T$119.05B$58.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lenovo NPS by Gender

Female customers rated Lenovo's NPS 16 points higher than Male customers.

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Male

0

Lenovo's NPS was rated by Male customers on Comparably.

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40%
Promoters
20%
Passives
40%
Detractors

Female

16

Lenovo's NPS was rated 16 by Female customers on Comparably.

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47%
Promoters
22%
Passives
31%
Detractors

Lenovo NPS by Ethnicity

Lenovo's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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-100
-50
0
50
100
Caucasian
-17
Caucasian-17
Hispanic or Latino
-17
Hispanic or Latino-17
African American/Black
30
African American/Black30
Asian or Pacific Islander
30
Asian or Pacific Islander30
Other
0
Other0

Lenovo NPS by Age

Lenovo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Lenovo.
0
20
40
60
80
100
Promoters
56%
Passives
23%
Detractors
21%
18-2556%23%21%
Promoters
50%
Passives
25%
Detractors
25%
26-3050%25%25%
Promoters
55%
Passives
18%
Detractors
27%
31-3555%18%27%
Promoters
33%
Passives
17%
Detractors
50%
36-4033%17%50%
Promoters
37%
Passives
38%
Detractors
25%
41-4537%38%25%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
25%
Passives
0%
Detractors
75%
51-5525%0%75%
Promoters
50%
Passives
0%
Detractors
50%
56-6050%0%50%
Promoters
11%
Passives
22%
Detractors
67%
61-6511%22%67%
Promoters
14%
Passives
0%
Detractors
86%
66+14%0%86%

Lenovo NPS by Usage

Lenovo's NPS was rated the highest by customers who have used Lenovo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-31
Less than 1 Year-31
1 to 2 Years
7
1 to 2 Years7
2 to 5 Years
22
2 to 5 Years22
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
-1
Over 10 Years-1

Lenovo NPS vs. Competitors

Compared to its competitors, Lenovo's NPS is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Lenovo NPS vs Companies in Tech

In the Tech industry, Lenovo's NPS is rated right below ROBLOX.

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Lenovo's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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Lenovo Customer Reviews

Out of the 26 Lenovo customer reviews 17 were positive and 9 were constructive. Lenovo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I have a Lenovo Ideapad with a unique issue that tech cannot fix. I am very disappointed and I can't get tech support to recommend replacing my unit. I want to reach out to upper management, but can't find any contact email addresses. I've been a Lenovo user for years.
Review from Raleigh-Durham, NC / Male / Caucasian / 66+Posted 5 days ago
What do you value most about this brand?
Quality and reliability of products
Review from Raleigh-Durham, NC / Female / Other / 41-45Posted 11 days ago
What do you value most about this brand?
Good quality and good customer services
Review from Raleigh-Durham, NC / Male / Asian or Pacific Islander / 36-40Posted 14 days ago
What can this brand most improve?
Faulty equipments with no devolutions or satisfaction warranties. Very poor technical support, kind of fancy but at the end of the day you leave your computer just to get formatted.
Review from Raleigh-Durham, NC / Male / Hispanic or Latino / 51-55Posted 21 days ago
What do you value most about this brand?
Very easy to do business with. Honesty is very important.
Review from Raleigh-Durham, NC / Male / Caucasian / 46-50Posted a month ago

Lenovo Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Lenovo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75
75%
25
25%
Lenovo Customer Loyalty

Lenovo Customer Loyalty Score by Gender

Female customers rated Lenovo's Customer Loyalty score 6% higher than Male customers.

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Male
74%
Yes
Female
80%
Yes

Lenovo Customer Loyalty Score by Ethnicity

Lenovo's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
93
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
82
out of 100
Other

Lenovo Customer Loyalty Score by Age

Lenovo's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
83%
18-2583%
26-30
78%
26-3078%
31-35
67%
31-3567%
36-40
70%
36-4070%
41-45
89%
41-4589%
46-50
70%
46-5070%
51-55
78%
51-5578%
56-60
55%
56-6055%
61-65
70%
61-6570%
66+
61%
66+61%

Lenovo Customer Loyalty Score by Usage

Lenovo's Customer Loyalty score was rated the highest by customers who have used Lenovo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
78%
2 to 5 Years
80%
5 to 10 Years
84%
Over 10 Years
93%

Lenovo Customer Loyalty Score by Industry

Lenovo's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech
91%
Accounting
81%
Aerospace and Aviation
70%
Architecture and Planning
55%
Arts and Entertainment
55%
Banking and Financial Services
70%
Business and Consumer Services
78%
Computer Hardware
70%
Consulting
40%
Legal
70%
Marketing, Advertising and Research
70%
Mechanical, Civil or Industrial Engineering
40%

Lenovo Customer Loyalty vs. Competitors

Compared to its competitors, Lenovo's Customer Loyalty score is rated right above HP Inc., and is preceded by Dell Technologies.

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Lenovo's Logo
VS
Apple's Logo
Hewlett Packard Enterprise's Logo
IBM's Logo
Dell Technologies' Logo
HP Inc. Logo
EF Education First's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Lenovo's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Lenovo75%

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Lenovo's Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Lenovo Product Quality

3.7/5

Lenovo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Lenovo Product Information

Lenovo’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Lenovo's product the highest. Reviewers from the Tech industry rated Lenovo the lowest at 3.8.

Website
http://www.lenovo.com
Company Size
10,000+ Employees

Industry

Tech
Hardware and Devices
Mobile App
Manufacturing

Quick Insights into Lenovo Product Quality

Lenovo's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked Lenovo Product Quality the Highest

Aerospace and Aviation
4.6
18-25
4.3
2 to 5 Years
4.1

Ranked Lenovo Product Quality the Lowest

Less than 1 Year
3
51-55
1.6
Mechanical, Civil or Industrial Engineering
1.6

Lenovo Product Quality Score by Gender

Female customers rated Lenovo's Product Quality score 0.2 stars higher than Male customers.

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Male

3.4/5

Female

3.6/5

Lenovo Product Quality Score by Ethnicity

Lenovo's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.6
Other3.6

Lenovo Product Quality Score by Age

Lenovo's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4
26-304
31-35
3.3
31-353.3
36-40
3.7
36-403.7
41-45
3.6
41-453.6
46-50
3.5
46-503.5
51-55
1.6
51-551.6
56-60
2.7
56-602.7
61-65
1.8
61-651.8
66+
1.7
66+1.7

Lenovo Product Quality Score by Usage

Lenovo's Product Quality score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3
1 to 2 Years
3.7
2 to 5 Years
4.1
5 to 10 Years
3.6
Over 10 Years
3.3

Lenovo Product Quality Score by Industry

Lenovo's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech
3.8
Accounting
4
Aerospace and Aviation
4.6
Architecture and Planning
4.2
Arts and Entertainment
3.2
Banking and Financial Services
4.6
Business and Consumer Services
4.2
Computer Hardware
3.8
Consulting
2.3
Legal
1.6
Marketing, Advertising and Research
4.6
Mechanical, Civil or Industrial Engineering
1.6

Lenovo Product Quality vs. Competitors

Compared to its competitors, Lenovo's Product Quality score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

COMPANYProduct Quality Score
Apple4.4/5
IBM4/5
Dell Technologies3.8/5
Lenovo3.7/5
Hewlett Packard Enterprise3.5/5
HP Inc.3.3/5
EF Education First1.7/5

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Lenovo's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
Lenovo3.7/5

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Lenovo's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Lenovo Pricing

Lenovo ROI & Value For Money

3.6/5

Lenovo has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Lenovo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Legal industry think that they had the lowest ROI from Lenovo.

Quick Insights into Lenovo ROI

Lenovo's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Legal industry.

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Ranked Lenovo ROI the Highest

Marketing, Advertising and Research
5
18-25
3.9
2 to 5 Years
3.8

Ranked Lenovo ROI the Lowest

Less than 1 Year
2.9
66+
1.9
Legal
1.6

Lenovo ROI Score by Gender

Female customers rated Lenovo's ROI score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

Lenovo ROI Score by Ethnicity

Lenovo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9
Hispanic or Latino
3.2
Hispanic or Latino3.2
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
3.3
Other3.3

Lenovo ROI Score by Age

Lenovo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.6
26-303.6
31-35
3.4
31-353.4
36-40
3.4
36-403.4
41-45
3.6
41-453.6
46-50
3.2
46-503.2
51-55
1.9
51-551.9
56-60
2.6
56-602.6
61-65
1.9
61-651.9
66+
1.9
66+1.9

Lenovo ROI Score by Usage

Lenovo's ROI score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.2
2 to 5 Years
3.8
5 to 10 Years
3.4
Over 10 Years
3.5

Lenovo ROI Score by Industry

Lenovo's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.

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Tech
3.7
Accounting
3.5
Aerospace and Aviation
3.6
Architecture and Planning
3.4
Arts and Entertainment
2.6
Banking and Financial Services
3.5
Business and Consumer Services
3.7
Computer Hardware
4.8
Consulting
2.6
Legal
1.6
Marketing, Advertising and Research
5
Mechanical, Civil or Industrial Engineering
2.1

Lenovo Pricing vs. Competitors

Compared to its competitors, Lenovo's ROI score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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ROI for Other Tech Brands

In the Tech industry, Lenovo's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5
Lenovo3.6/5

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Lenovo's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Lenovo Customer Satisfaction (CSAT)

Lenovo Customer Satisfaction (CSAT) Score

80 / 100

Lenovo has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied36%
Satisfied44%
Neither Satisfied nor Dissatisfied8%
Dissatisfied1%
Very Dissatisfied11%
Very Satisfied
36%
Satisfied
44%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lenovo Customer Satisfaction

Lenovo's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Lenovo's products/services for Over 10 Years.

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Ranked Lenovo Customer Satisfaction the Highest

18-25
100%
Business and Consumer Services
100%
2 to 5 Years
95%

Ranked Lenovo Customer Satisfaction the Lowest

Consulting
34%
66+
0%
Over 10 Years
0%

Lenovo Customer Satisfaction Score by Gender

Female customers rated Lenovo's Customer Satisfaction score 10 points higher than Male customers.

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71 / 100
Male
Very Satisfied
31%
Satisfied
40%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
20%
81 / 100
Female
Very Satisfied
33%
Satisfied
48%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
19%

Lenovo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lenovo's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.

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53 / 100
Very Satisfied20%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied7%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
40%

CSAT according to Hispanic or Latino

Lenovo's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

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60 / 100
Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to African American/Black

Lenovo's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.

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90 / 100
Very Satisfied50%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to Asian or Pacific Islander

Lenovo's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

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88 / 100
Very Satisfied44%
Satisfied44%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied12%
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%

CSAT according to Other

Lenovo's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100
Very Satisfied15%
Satisfied62%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied15%
Very Satisfied
15%
Satisfied
62%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%

Lenovo Customer Satisfaction Score by Age

Lenovo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
42%
Satisfied
58%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
26-3075%
31-35 CSAT Score
84%
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
31-3584%
36-40 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
46-5067%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
61-650%
66+ CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
66+0%

Lenovo Customer Satisfaction Score by Usage

Lenovo's Customer Satisfaction score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
75
1 to 2 Years
75
2 to 5 Years
95
5 to 10 Years
75
Over 10 Years
0

Lenovo Customer Satisfaction Score by Industry

Lenovo's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.

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Tech
85
Accounting
86
Arts and Entertainment
50
Business and Consumer Services
100
Consulting
34

Lenovo Customer Satisfaction vs. Competitors

Compared to its competitors, Lenovo's Customer Satisfaction score is rated right above Dell Technologies, and is preceded by Apple.

COMPANYCustomer Satisfaction (CSAT) Score
IBM90%
Apple87%
Lenovo80%
Dell Technologies74%
Hewlett Packard Enterprise61%
HP Inc.50%
EF Education First36%

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Lenovo's Logo
VS
IBM's Logo
Apple's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Lenovo's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google85%
Lenovo80%
Zoom Video Communications79%
Peloton77%
ROBLOX75%

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Lenovo's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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Lenovo Customer Service

3.4/5

Lenovo has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Lenovo's Customer Service

Address

1009 Think Place, Morrisville, NC 27560


Website

http://www.lenovo.com


Phone Number

(855)253-6686

Quick Insights into Lenovo Customer Service

Lenovo's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.

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Ranked Lenovo Customer Service the Highest

Aerospace and Aviation
4.8
18-25
4
2 to 5 Years
3.6

Ranked Lenovo Customer Service the Lowest

Over 10 Years
2.5
Mechanical, Civil or Industrial Engineering
1.6
66+
1.5

Lenovo Customer Service Score by Gender

Female customers rated Lenovo's Customer Service score 0.1 stars higher than Male customers.

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Male

3.1/5

Female

3.2/5

Lenovo Customer Service Score by Ethnicity

Lenovo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.4
Other3.4

Lenovo Customer Service Score by Age

Lenovo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4
18-254
26-30
3.6
26-303.6
31-35
3.2
31-353.2
36-40
2.9
36-402.9
41-45
3.3
41-453.3
46-50
2.7
46-502.7
51-55
1.6
51-551.6
56-60
2.6
56-602.6
61-65
1.5
61-651.5
66+
1.5
66+1.5

Lenovo Customer Service Score by Usage

Lenovo's Customer Service score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.7
1 to 2 Years
3.5
2 to 5 Years
3.6
5 to 10 Years
3.3
Over 10 Years
2.5

Lenovo Customer Service Score by Industry

Lenovo's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech
3.4
Accounting
3.4
Aerospace and Aviation
4.8
Architecture and Planning
3.6
Arts and Entertainment
2.6
Banking and Financial Services
4
Business and Consumer Services
3.5
Computer Hardware
4
Consulting
2.8
Legal
1.6
Marketing, Advertising and Research
4.8
Mechanical, Civil or Industrial Engineering
1.6

Lenovo Customer Service vs. Competitors

Compared to its competitors, Lenovo's Customer Service score is rated right above HP Inc., and is preceded by Hewlett Packard Enterprise.

COMPANYCustomer Service Score
Apple4.2/5
IBM4.1/5
Dell Technologies3.7/5
Hewlett Packard Enterprise3.5/5
Lenovo3.4/5
HP Inc.3/5
EF Education First1.6/5

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Lenovo's Logo
VS
Apple's Logo
IBM's Logo
Dell Technologies' Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
EF Education First's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Lenovo's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5
Lenovo3.4/5

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Lenovo's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Lenovo as an Employer

3.8/5

Lenovo has a 3.8/5 stars for its overall company culture rated by their employees

  Lenovo CEO
top
20%
CEO of Lenovo

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lenovo scored a 17 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenovo would recommend the brand to a friend. ENPS measures how likely Lenovo employees would recommend working at Lenovo to a friend.

Net Promoter Score

17
NPS Score
47%Promoters
23%Passive
30%Detractors

Employee Net Promoter Score

18
eNPS Score
49%Promoters
20%Passive
31%Detractors

Global Ranking Snapshot

Lenovo is ranked #211 in the Global Top 100 Brands. It ranks just behind Zappos and just ahead of Lexus.

RANKCOMPANYCEOINDUSTRY
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation
213
PetSmart  PetSmart CEO
J.K. Symancyk
Retail
214
Pfizer  Pfizer CEO
Albert Bourla
Health and Wellness
215
H&M  H&M CEO
Helena Helmersson
Retail

Tech Ranking Snapshot

Lenovo is ranked #55 in the Tech Industry. It ranks just behind Zappos and just ahead of Ingram Micro.

RANKCOMPANYLocation
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA
57
Sony
San Mateo, CA
58
Grammarly
San Francisco, CA
59
HubSpot
Cambridge, MA