13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Lenovo is ranked #55 in Tech Brands
Lenovo is ranked #55 in Tech Brands
About Lenovo's Brand
Lenovo Group is a Chinese multinational computer technology company Lenovo’s brand is ranked #211 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lenovo. When compared to other organizations within the Tech industry, Lenovo is ranked #55. Among its major competitors, Lenovo is ranked in 4th place for NPS while Apple is 1st, and IBM is 2nd. Overall, Lenovo has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Lenovo CMO
Lenovo Ranking
- #211 in Global Best Brands
- #55 in Tech
- #4 / 4 of its competitors
Lenovo NPS
Lenovo's Net Promoter Score (NPS) is a 13 with 46% Promoters, 21% Passives, and 33% Detractors. Net Promoter Score tracks whether Lenovo's customers would recommend using the product based on a scale of -100 to 100.
Lenovo Overall NPS
| 46% | Promoters |
|---|---|
| 21% | Passives |
| 33% | Detractors |
Lenovo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 13 | Apr 2025 | 13 |
May 2025 13 | May 2025 | 13 |
Jul 2025 13 | Jul 2025 | 13 |
Aug 2025 13 | Aug 2025 | 13 |
Sep 2025 13 | Sep 2025 | 13 |
Oct 2025 13 | Oct 2025 | 13 |
Nov 2025 13 | Nov 2025 | 13 |
Dec 2025 13 | Dec 2025 | 13 |
Jan 2026 13 | Jan 2026 | 13 |
How Other Brands Compare
Lenovo is ranked #4 for NPS among its competitors. Apple and IBM come in first and second, with Dell Technologies coming in at third.
 Lenovo |  Apple |  IBM |  Dell Technologies | |
| Global Ranking | #211 | #5 | #106 | #121 |
| NPS | 13 | 48 | 26 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.11T | $119.05B | $58.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lenovo NPS by Gender
Female customers rated Lenovo's NPS 22 points higher than Male customers.
Male
-8
Lenovo's NPS was rated -8 by Male customers on Comparably.
38%
Promoters
16%
Passives
46%
Detractors
Female
14
Lenovo's NPS was rated 14 by Female customers on Comparably.
46%
Promoters
22%
Passives
32%
Detractors
Lenovo NPS by Ethnicity
Lenovo's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Hispanic or Latino 14 | Hispanic or Latino | 14 |
African American/Black 9 | African American/Black | 9 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Native American 34 | Native American | 34 |
Other 0 | Other | 0 |
Lenovo NPS by Age
Lenovo's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Lenovo NPS by Usage
Lenovo's NPS was rated the highest by customers who have used Lenovo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
1 to 2 Years 5 | 1 to 2 Years | 5 |
2 to 5 Years 15 | 2 to 5 Years | 15 |
5 to 10 Years 24 | 5 to 10 Years | 24 |
Over 10 Years -7 | Over 10 Years | -7 |
Lenovo NPS vs. Competitors
Compared to its competitors, Lenovo's NPS is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Apple | 48 |
| IBM | 26 |
| Dell Technologies | 17 |
| Lenovo | 13 |
 | Hewlett Packard Enterprise | 2 |
 | HP Inc. | 0 |
 | EF Education First | -35 |
Lenovo Customer Reviews
Out of the 52 Lenovo customer reviews 36 were positive and 16 were constructive. Lenovo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lenovo Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Lenovo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lenovo Customer Loyalty Score by Gender
Lenovo's Customer Loyalty score was rated 76 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lenovo.
Male
76%
Yes
Female
76%
Yes
Lenovo Customer Loyalty Score by Ethnicity
Lenovo's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lenovo.
67
out of 100
Caucasian
61
out of 100
Hispanic or Latino
91
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Native American
82
out of 100
Other
Lenovo Customer Loyalty Score by Age
Lenovo's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lenovo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 80% | 26-30 | 80% |
31-35 77% | 31-35 | 77% |
36-40 72% | 36-40 | 72% |
41-45 80% | 41-45 | 80% |
46-50 63% | 46-50 | 63% |
51-55 72% | 51-55 | 72% |
56-60 65% | 56-60 | 65% |
61-65 80% | 61-65 | 80% |
66+ 61% | 66+ | 61% |
Lenovo Customer Loyalty Score by Usage
Lenovo's Customer Loyalty score was rated the highest by customers who have used Lenovo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lenovo Customer Loyalty Score by Industry
Lenovo's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lenovo Customer Loyalty vs. Competitors
Compared to its competitors, Lenovo's Customer Loyalty score is rated right above HP Inc., and is preceded by Hewlett Packard Enterprise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Apple | 86% |
| IBM | 79% |
| Dell Technologies | 78% |
| Hewlett Packard Enterprise | 76% |
| Lenovo | 75% |
| HP Inc. | 73% |
| EF Education First | 57% |
Unlock Lenovo Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Lenovo's Customer Loyalty score is rated right below Peloton.
Unlock Lenovo Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Lenovo Product Quality
3.6/5
Lenovo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Lenovo's overall Product Quality score rated by its users and customers.
Lenovo Product Information
Lenovo’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Lenovo's product the highest. Reviewers from the Aerospace and Aviation industry rated Lenovo the lowest at 3.5.
- Website
- http://www.lenovo.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Mobile App
Manufacturing
Quick Insights into Lenovo Product Quality
Lenovo's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Lenovo's Product Quality.
Ranked Lenovo Product Quality the Highest
Ranked Lenovo Product Quality the Lowest
Lenovo Product Quality Score by Gender
Female customers rated Lenovo's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lenovo.
Male
3.3/5
Female
3.5/5
Lenovo Product Quality Score by Ethnicity
Lenovo's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lenovo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.3 | Native American | 2.3 |
Other 3.4 | Other | 3.4 |
Lenovo Product Quality Score by Age
Lenovo's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lenovo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2 | 61-65 | 2 |
66+ 1.9 | 66+ | 1.9 |
Lenovo Product Quality Score by Usage
Lenovo's Product Quality score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lenovo Product Quality Score by Industry
Lenovo's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lenovo Product Quality vs. Competitors
Compared to its competitors, Lenovo's Product Quality score is rated right above Dell Technologies, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Apple | 4.3/5 |
| IBM | 3.8/5 |
| Lenovo | 3.6/5 |
| Dell Technologies | 3.5/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| HP Inc. | 3.2/5 |
| EF Education First | 2.1/5 |
Unlock Lenovo Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Lenovo's Product Quality score is rated right below ROBLOX.
Unlock Lenovo Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Product Quality vs. Companies in Tech data and gain insights into your customers today.
Lenovo Pricing
Lenovo ROI & Value For Money
3.5/5
Lenovo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lenovo's overall ROI score rated by its users and customers.
Lenovo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Legal industry think that they had the lowest ROI from Lenovo.
Quick Insights into Lenovo ROI
Lenovo's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Lenovo's ROI score.
Ranked Lenovo ROI the Highest
Ranked Lenovo ROI the Lowest
Lenovo ROI Score by Gender
Female customers rated Lenovo's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lenovo.
Male
3.1/5
Female
3.5/5
Lenovo ROI Score by Ethnicity
Lenovo's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lenovo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3.8 | Native American | 3.8 |
Other 3.3 | Other | 3.3 |
Lenovo ROI Score by Age
Lenovo's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lenovo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2 | 61-65 | 2 |
66+ 1.7 | 66+ | 1.7 |
Lenovo ROI Score by Usage
Lenovo's ROI score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lenovo ROI Score by Industry
Lenovo's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Lenovo Pricing vs. Competitors
Compared to its competitors, Lenovo's ROI score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Apple | 4/5 |
| IBM | 3.8/5 |
| Dell Technologies | 3.5/5 |
| Lenovo | 3.5/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| HP Inc. | 3.1/5 |
| EF Education First | 2/5 |
Unlock Lenovo ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Lenovo's ROI score is rated right below ROBLOX.
Unlock Lenovo ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo ROI vs. Companies in Tech data and gain insights into your customers today.
Lenovo Customer Satisfaction (CSAT)
Lenovo Customer Satisfaction (CSAT) Score
71 / 100
Lenovo has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lenovo Customer Satisfaction
Lenovo's Customer Satisfaction score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Lenovo's Customer Satisfaction.
Ranked Lenovo Customer Satisfaction the Highest
Ranked Lenovo Customer Satisfaction the Lowest
Lenovo Customer Satisfaction Score by Gender
Female customers rated Lenovo's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lenovo.
62 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 3% | |
Very Dissatisfied | 24% |
70 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 1% | |
Very Dissatisfied | 21% |
Lenovo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lenovo's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
52 / 100
Very Satisfied
25%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Lenovo's Customer Satisfaction (CSAT) score was rated 69% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
69 / 100
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
Lenovo's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
71 / 100
Very Satisfied
41%
Satisfied
30%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Lenovo's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
76 / 100
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Native American
Lenovo's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Lenovo's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lenovo.
66 / 100
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
22%
Lenovo Customer Satisfaction Score by Age
Lenovo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lenovo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 65% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 76% | |||||||||||||||
| 46-50 | 55% | |||||||||||||||
| 51-55 | 36% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 14% |
Lenovo Customer Satisfaction Score by Usage
Lenovo's Customer Satisfaction score was rated the highest by customers who have used Lenovo's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lenovo Customer Satisfaction Score by Industry
Lenovo's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lenovo Customer Satisfaction Score by Industry",
"text": "Lenovo's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Lenovo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Accounting",
"groupId": 495,
"score": 73,
"stars": 0,
"csatScore": 73,
"text": "Lenovo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Lenovo's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Lenovo's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Lenovo's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Lenovo's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Lenovo's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Lenovo's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consulting",
"groupId": 511,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Lenovo's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Lenovo's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Lenovo's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Lenovo's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Lenovo Customer Satisfaction vs. Competitors
Compared to its competitors, Lenovo's Customer Satisfaction score is rated right above Dell Technologies, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Apple | 85% |
| IBM | 76% |
| Lenovo | 71% |
| Dell Technologies | 68% |
| Hewlett Packard Enterprise | 61% |
| HP Inc. | 53% |
| EF Education First | 39% |
Unlock Lenovo Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Lenovo's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
Unlock Lenovo Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Lenovo Customer Service
3.4/5
Lenovo has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lenovo's overall Customer Service score rated by its users and customers.
About Lenovo's Customer Service
Address
1009 Think Place, Morrisville, NC 27560
Website
http://www.lenovo.com
Phone Number
(855)253-6686
Quick Insights into Lenovo Customer Service
Lenovo's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Lenovo's Customer Service score.
Ranked Lenovo Customer Service the Highest
Ranked Lenovo Customer Service the Lowest
Lenovo Customer Service Score by Gender
Female customers rated Lenovo's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lenovo.
Male
3.1/5
Female
3.3/5
Lenovo Customer Service Score by Ethnicity
Lenovo's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lenovo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3 | Native American | 3 |
Other 3.3 | Other | 3.3 |
Lenovo Customer Service Score by Age
Lenovo's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lenovo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Lenovo Customer Service Score by Usage
Lenovo's Customer Service score was rated the highest by customers who have used Lenovo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lenovo Customer Service Score by Industry
Lenovo's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lenovo Customer Service vs. Competitors
Compared to its competitors, Lenovo's Customer Service score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| IBM | 3.9/5 |
| Dell Technologies | 3.4/5 |
| Lenovo | 3.4/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| HP Inc. | 3/5 |
| EF Education First | 1.9/5 |
Unlock Lenovo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Lenovo's Customer Service score is rated right below ROBLOX.
Unlock Lenovo Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Lenovo Customer Service vs. Companies in Tech data and gain insights into your customers today.
Lenovo as an Employer
4.1/5
Lenovo has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lenovo scored a 13 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenovo would recommend the brand to a friend. ENPS measures how likely Lenovo employees would recommend working at Lenovo to a friend.
Net Promoter Score
13
NPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Lenovo is ranked #211 in the Global Top 100 Brands. It ranks just behind Zappos and just ahead of Lexus.
Tech Ranking Snapshot
Lenovo is ranked #55 in the Tech Industry. It ranks just behind Zappos and just ahead of Ingram Micro.
| RANK | COMPANY | Location | |
|---|---|---|---|
53 |  | RingCentral | Belmont, CA |
54 |  | Zappos | Las Vegas, NV |
55 | | Lenovo | Morrisville, NC |
56 |  | Ingram Micro | Irvine, CA |
57 |  | Sony | San Mateo, CA |
58 |  | Grammarly | California City, CA |
59 |  | HubSpot | Cambridge, MA |
