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Dell Technologies is
Ranked
#32
in
Tech Brands
Brand Page
Dell Technologies
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Dell Technologies is ranked #32 in Tech Brands

About Dell Technologies' Brand

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies’s brand is ranked #121 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dell Technologies. When compared to other organizations within the Tech industry, Dell Technologies is ranked #32. Among its major competitors, Dell Technologies is ranked in 5th place for NPS while Apple is 1st, and Sony is 2nd. Overall, Dell Technologies has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $58.48B

Brand at a Glance

79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Dell Technologies CMO

Dell Technologies Ranking

Dell Technologies NPS

Dell Technologies's Net Promoter Score (NPS) is a 29 with 54% Promoters, 21% Passives, and 25% Detractors. Net Promoter Score tracks whether Dell Technologies's customers would recommend using the product based on a scale of -100 to 100.

Dell Technologies Overall NPS

29
NPS
54%Promoters
21%Passives
25%Detractors
Dell Technologies Overall NPS

Dell Technologies NPS Trend

-100
-50
0
50
100
Aug 2021
32
Aug 202132
Sep 2021
30
Sep 202130
Oct 2021
34
Oct 202134
Nov 2021
34
Nov 202134
Dec 2021
33
Dec 202133
Jan 2022
32
Jan 202232
Feb 2022
29
Feb 202229
Mar 2022
30
Mar 202230
Apr 2022
30
Apr 202230
May 2022
32
May 202232
Jun 2022
27
Jun 202227
Jul 2022
29
Jul 202229

How Other Brands Compare

Dell Technologies is ranked #4 for NPS among its competitors. Apple and Intel Corporation come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind Apple.

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Dell Technologies' Logo
Dell Technologies
Apple's Logo
Apple
IBM's Logo
IBM
Intel Corporation's Logo
Intel Corporation
Global Ranking#121#6#106#110
NPS29543033
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNegativeNeutral-
Valuation Updated every 24 hours for public companies$58.48B$2.11T$119.05B$256.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dell Technologies NPS by Gender

Dell Technologies's NPS was rated 13 by both Female and Male customers on Comparably.

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Male

13

Dell Technologies's NPS was rated 13 by Male customers on Comparably.

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44%
Promoters
25%
Passives
31%
Detractors

Female

13

Dell Technologies's NPS was rated 13 by Female customers on Comparably.

Sign Up to learn about Dell Technologies' NPS Score rated by Female customers on Comparably.
41%
Promoters
31%
Passives
28%
Detractors

Dell Technologies NPS by Ethnicity

Dell Technologies's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Dell Technologies.
-100
-50
0
50
100
Caucasian
3
Caucasian3
Hispanic or Latino
60
Hispanic or Latino60
African American/Black
22
African American/Black22
Asian or Pacific Islander
8
Asian or Pacific Islander8
Other
0
Other0

Dell Technologies NPS by Age

Dell Technologies's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Dell Technologies.
0
20
40
60
80
100
Promoters
58%
Passives
21%
Detractors
21%
18-2558%21%21%
Promoters
46%
Passives
31%
Detractors
23%
26-3046%31%23%
Promoters
57%
Passives
29%
Detractors
14%
31-3557%29%14%
Promoters
58%
Passives
25%
Detractors
17%
36-4058%25%17%
Promoters
36%
Passives
46%
Detractors
18%
41-4536%46%18%
Promoters
43%
Passives
14%
Detractors
43%
46-5043%14%43%
Promoters
21%
Passives
36%
Detractors
43%
51-5521%36%43%
Promoters
12%
Passives
25%
Detractors
63%
56-6012%25%63%
Promoters
50%
Passives
25%
Detractors
25%
61-6550%25%25%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

Dell Technologies NPS by Usage

Dell Technologies's NPS was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Dell Technologies.
-100
-50
0
50
100
Less than 1 Year
18
Less than 1 Year18
1 to 2 Years
-11
1 to 2 Years-11
2 to 5 Years
54
2 to 5 Years54
5 to 10 Years
36
5 to 10 Years36
Over 10 Years
-19
Over 10 Years-19

Dell Technologies NPS vs. Competitors

Compared to its competitors, Dell Technologies's NPS is rated right above Toshiba, and is preceded by IBM.

Unlock Dell Technologies NPS vs. Competitors Data

Dell Technologies' Logo
VS
Apple's Logo
Sony's Logo
Intel Corporation's Logo
IBM's Logo
Toshiba's Logo
CDW Corporation's Logo
Acer's Logo
Lenovo's Logo
Super Micro Computer's Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo

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Dell Technologies NPS vs Companies in Tech

In the Tech industry, Dell Technologies's NPS is rated right below ROBLOX.

Unlock Dell Technologies NPS vs. Companies in Tech Data

Dell Technologies' Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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Dell Technologies Customer Reviews

Out of the 34 Dell Technologies customer reviews 17 were positive and 17 were constructive. Dell Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Customer service which is third class by the way. I had purchased Dell laptop and within 3 month it is showing problems. Now Dell is denying service
Review from Austin, TX / Male / Asian or Pacific Islander / 18-25Posted a month ago
What do you value most about this brand?
Quality, Technical, skill, knowledge, price
Review from Austin, TX / Male / Asian or Pacific Islander / 61-65Posted 12 days ago
What can this brand most improve?
too many different areas to look for information. should be a single place to go. even have to logon to view a KB
Review from Austin, TX / Male / Caucasian / 51-55Posted 24 days ago
What can this brand most improve?
Reliability of xps series laptops
Review from Austin, TX / Male / Other / 56-60Posted 24 days ago
What can this brand most improve?
Technical Support, It is worse , as far I am concerned
Review from Austin, TX / Male / Asian or Pacific Islander / 56-60Posted a month ago

Dell Technologies Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Dell Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79
79%
21
21%
Dell Technologies Customer Loyalty

Dell Technologies Customer Loyalty Score by Gender

Male customers rated Dell Technologies's Customer Loyalty score 18% higher than Female customers.

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Male
82%
Yes
Female
64%
Yes

Dell Technologies Customer Loyalty Score by Ethnicity

Dell Technologies's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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77
out of 100
Caucasian
82
out of 100
Hispanic or Latino
60
out of 100
African American/Black
77
out of 100
Asian or Pacific Islander
89
out of 100
Other

Dell Technologies Customer Loyalty Score by Age

Dell Technologies's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
18-25
68%
18-2568%
26-30
72%
26-3072%
31-35
74%
31-3574%
36-40
70%
36-4070%
41-45
92%
41-4592%
46-50
87%
46-5087%
51-55
68%
51-5568%
56-60
100%
56-60100%
61-65
100%
61-65100%
66+
70%
66+70%

Dell Technologies Customer Loyalty Score by Usage

Dell Technologies's Customer Loyalty score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
65%
1 to 2 Years
67%
2 to 5 Years
85%
5 to 10 Years
80%
Over 10 Years
80%

Dell Technologies Customer Loyalty Score by Industry

Dell Technologies's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech
77%
Accounting
58%
Aerospace and Aviation
64%
Architecture and Planning
100%
Business and Consumer Services
100%
Consulting
100%
Education
74%
Logistics and Supply Chain
10%
Real Estate
100%

Dell Technologies Customer Loyalty vs. Competitors

Compared to its competitors, Dell Technologies's Customer Loyalty score is rated right above Intel Corporation, and is preceded by IBM.

Unlock Dell Technologies Customer Loyalty vs. Competitors Data

Dell Technologies' Logo
VS
Apple's Logo
Super Micro Computer's Logo
Hewlett Packard Enterprise's Logo
Sony's Logo
IBM's Logo
Intel Corporation's Logo
Toshiba's Logo
Lenovo's Logo
Acer's Logo
HP Inc. Logo
CDW Corporation's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Loyalty score is rated right below Spotify.

Unlock Dell Technologies Customer Loyalty vs. Companies in Tech Data

Dell Technologies' Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Dell Technologies Product Quality

3.7/5

Dell Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Dell Technologies Product Information

Dell Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Dell Technologies's product the highest. Reviewers from the Architecture and Planning industry rated Dell Technologies the lowest at 2.6.

Website
https://jobs.dell.com
Company Size
10,000+ Employees

Industry

Tech
Big Data
Business Services
Enterprise

Quick Insights into Dell Technologies Product Quality

Dell Technologies's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Real Estate industry.

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Ranked Dell Technologies Product Quality the Highest

Business and Consumer Services
4.6
2 to 5 Years
4
41-45
4

Ranked Dell Technologies Product Quality the Lowest

Over 10 Years
2.7
66+
1.6
Real Estate
1.6

Dell Technologies Product Quality Score by Gender

Female customers rated Dell Technologies's Product Quality score 0.1 stars higher than Male customers.

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Male

3.4/5

Female

3.5/5

Dell Technologies Product Quality Score by Ethnicity

Dell Technologies's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Other
3.1
Other3.1

Dell Technologies Product Quality Score by Age

Dell Technologies's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.9
26-303.9
31-35
3.5
31-353.5
36-40
3.8
36-403.8
41-45
4
41-454
46-50
2.5
46-502.5
51-55
2.8
51-552.8
56-60
3
56-603
61-65
3.6
61-653.6
66+
1.6
66+1.6

Dell Technologies Product Quality Score by Usage

Dell Technologies's Product Quality score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.6
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
2.7

Dell Technologies Product Quality Score by Industry

Dell Technologies's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.

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Tech
3.7
Accounting
3.6
Aerospace and Aviation
3.3
Architecture and Planning
2.6
Business and Consumer Services
4.6
Consulting
3.2
Education
2.8
Logistics and Supply Chain
2.8
Real Estate
1.6

Dell Technologies Product Quality vs. Competitors

Compared to its competitors, Dell Technologies's Product Quality score is rated right above Lenovo, and is preceded by Acer.

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Dell Technologies' Logo
VS
Apple's Logo
Sony's Logo
Intel Corporation's Logo
IBM's Logo
Toshiba's Logo
Acer's Logo
Lenovo's Logo
Super Micro Computer's Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
CDW Corporation's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Dell Technologies's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
Dell Technologies3.7/5

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Dell Technologies' Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Dell Technologies Pricing

Dell Technologies ROI & Value For Money

3.7/5

Dell Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Dell Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Real Estate industry think that they had the lowest ROI from Dell Technologies.

Quick Insights into Dell Technologies ROI

Dell Technologies's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Real Estate industry.

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Ranked Dell Technologies ROI the Highest

Business and Consumer Services
4.3
2 to 5 Years
4.1
31-35
4.1

Ranked Dell Technologies ROI the Lowest

Over 10 Years
3
66+
1.9
Real Estate
1.6

Dell Technologies ROI Score by Gender

Dell Technologies's ROI score was rated 3.4 by both Female and Male customers on Comparably.

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Male

3.4/5

Female

3.4/5

Dell Technologies ROI Score by Ethnicity

Dell Technologies's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Other
3.3
Other3.3

Dell Technologies ROI Score by Age

Dell Technologies's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
3.4
26-303.4
31-35
4.1
31-354.1
36-40
3.8
36-403.8
41-45
3.9
41-453.9
46-50
3
46-503
51-55
2.9
51-552.9
56-60
2.5
56-602.5
61-65
3.6
61-653.6
66+
1.9
66+1.9

Dell Technologies ROI Score by Usage

Dell Technologies's ROI score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.5
2 to 5 Years
4.1
5 to 10 Years
3.4
Over 10 Years
3

Dell Technologies ROI Score by Industry

Dell Technologies's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.

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Tech
3.8
Accounting
3.8
Aerospace and Aviation
3.2
Architecture and Planning
2.5
Business and Consumer Services
4.3
Consulting
3
Education
2.7
Logistics and Supply Chain
2.8
Real Estate
1.6

Dell Technologies Pricing vs. Competitors

Compared to its competitors, Dell Technologies's ROI score is rated right above Lenovo, and is preceded by Acer.

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Dell Technologies' Logo
VS
Apple's Logo
IBM's Logo
Sony's Logo
Intel Corporation's Logo
Toshiba's Logo
Acer's Logo
Lenovo's Logo
Hewlett Packard Enterprise's Logo
Super Micro Computer's Logo
CDW Corporation's Logo
HP Inc. Logo

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ROI for Other Tech Brands

In the Tech industry, Dell Technologies's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5
Dell Technologies3.7/5

Unlock Dell Technologies ROI vs. Companies in Tech Data

Dell Technologies' Logo
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Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Dell Technologies Customer Satisfaction (CSAT)

Dell Technologies Customer Satisfaction (CSAT) Score

73 / 100

Dell Technologies has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied40%
Satisfied33%
Neither Satisfied nor Dissatisfied10%
Dissatisfied4%
Very Dissatisfied13%
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dell Technologies Customer Satisfaction

Dell Technologies's Customer Satisfaction score was rated highest by customers who have used Dell Technologies's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.

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Ranked Dell Technologies Customer Satisfaction the Highest

5 to 10 Years
90%
41-45
89%
Tech
84%

Ranked Dell Technologies Customer Satisfaction the Lowest

Over 10 Years
42%
Real Estate
33%
66+
17%

Dell Technologies Customer Satisfaction Score by Gender

Dell Technologies's Customer Satisfaction score was rated 69 by both Female and Male customers on Comparably.

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69 / 100
Male
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
19%
69 / 100
Female
Very Satisfied
23%
Satisfied
46%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
23%

Dell Technologies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dell Technologies' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100
Very Satisfied43%
Satisfied27%
Neither Satisfied nor Dissatisfied0%
Dissatisfied4%
Very Dissatisfied26%
Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
26%

CSAT according to Hispanic or Latino

Dell Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to African American/Black

Dell Technologies' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Dell Technologies' Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.

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70 / 100
Very Satisfied26%
Satisfied44%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied26%
Very Satisfied
26%
Satisfied
44%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
26%

CSAT according to Other

Dell Technologies' Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.

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63 / 100
Very Satisfied25%
Satisfied38%
Neither Satisfied nor Dissatisfied5%
Dissatisfied19%
Very Dissatisfied13%
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
19%
Very Dissatisfied
13%

Dell Technologies Customer Satisfaction Score by Age

Dell Technologies's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
82%
Very Satisfied
53%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%
18-2582%
26-30 CSAT Score
78%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
26-3078%
36-40 CSAT Score
88%
Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
36-4088%
41-45 CSAT Score
89%
Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
41-4589%
46-50 CSAT Score
80%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
46-5080%
51-55 CSAT Score
40%
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
30%
51-5540%
56-60 CSAT Score
51%
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
36%
56-6051%
66+ CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
67%
66+17%

Dell Technologies Customer Satisfaction Score by Usage

Dell Technologies's Customer Satisfaction score was rated the highest by customers who have used Dell Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
70
1 to 2 Years
74
2 to 5 Years
87
5 to 10 Years
90
Over 10 Years
42

Dell Technologies Customer Satisfaction Score by Industry

Dell Technologies's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
84
Accounting
63
Aerospace and Aviation
80
Architecture and Planning
34
Consulting
34
Education
67
Logistics and Supply Chain
67
Real Estate
33

Dell Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, Dell Technologies's Customer Satisfaction score is rated right above Toshiba, and is preceded by Acer.

Unlock Dell Technologies Customer Satisfaction vs. Competitors Data

Dell Technologies' Logo
VS
IBM's Logo
Apple's Logo
Intel Corporation's Logo
Sony's Logo
Lenovo's Logo
Acer's Logo
Toshiba's Logo
Super Micro Computer's Logo
Hewlett Packard Enterprise's Logo
HP Inc. Logo
CDW Corporation's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google84%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
Dell Technologies73%

Unlock Dell Technologies Customer Satisfaction vs. Companies in Tech Data

Dell Technologies' Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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Dell Technologies Customer Service

3.7/5

Dell Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Dell Technologies's Customer Service

Address

One Dell Way, Round Rock, TX 78682-2244


Website

https://jobs.dell.com


Phone Number

512-728-4737

Quick Insights into Dell Technologies Customer Service

Dell Technologies's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Real Estate industry.

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Ranked Dell Technologies Customer Service the Highest

Business and Consumer Services
4.6
2 to 5 Years
4.1
36-40
4.1

Ranked Dell Technologies Customer Service the Lowest

Over 10 Years
2.6
66+
2
Real Estate
1.6

Dell Technologies Customer Service Score by Gender

Female customers rated Dell Technologies's Customer Service score 0.1 stars higher than Male customers.

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Male

3.3/5

Female

3.4/5

Dell Technologies Customer Service Score by Ethnicity

Dell Technologies's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.1
Caucasian3.1
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Other
3.4
Other3.4

Dell Technologies Customer Service Score by Age

Dell Technologies's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.7
18-253.7
26-30
3.5
26-303.5
31-35
4
31-354
36-40
4.1
36-404.1
41-45
3.7
41-453.7
46-50
2.6
46-502.6
51-55
2.7
51-552.7
56-60
2.7
56-602.7
61-65
3.7
61-653.7
66+
2
66+2

Dell Technologies Customer Service Score by Usage

Dell Technologies's Customer Service score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.7
2 to 5 Years
4.1
5 to 10 Years
3.6
Over 10 Years
2.6

Dell Technologies Customer Service Score by Industry

Dell Technologies's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.

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Tech
3.7
Accounting
3.7
Aerospace and Aviation
3.2
Architecture and Planning
2.5
Business and Consumer Services
4.6
Consulting
2.5
Education
3
Logistics and Supply Chain
2.8
Real Estate
1.6

Dell Technologies Customer Service vs. Competitors

Compared to its competitors, Dell Technologies's Customer Service score is rated right above Lenovo, and is preceded by Acer.

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Dell Technologies' Logo
VS
Apple's Logo
IBM's Logo
Sony's Logo
Intel Corporation's Logo
Toshiba's Logo
Acer's Logo
Lenovo's Logo
Hewlett Packard Enterprise's Logo
CDW Corporation's Logo
Super Micro Computer's Logo
HP Inc. Logo

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Customer Service for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5
Dell Technologies3.7/5

Unlock Dell Technologies Customer Service vs. Companies in Tech Data

Dell Technologies' Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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Dell Technologies as an Employer

4.2/5

Dell Technologies has a 4.2/5 stars for its overall company culture rated by their employees

  Dell Technologies CEO
top
5%
CEO of Dell Technologies

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dell Technologies scored a 29 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Dell Technologies would recommend the brand to a friend. ENPS measures how likely Dell Technologies employees would recommend working at Dell Technologies to a friend.

Net Promoter Score

29
NPS Score
54%Promoters
21%Passive
25%Detractors

Employee Net Promoter Score

27
eNPS Score
51%Promoters
25%Passive
24%Detractors

Global Ranking Snapshot

Dell Technologies is ranked #121 in the Global Top 100 Brands. It ranks just behind Ford Motor Company and just ahead of Allstate.

RANKCOMPANYCEOINDUSTRY
119
Victoria's Secret  Victoria's Secret CEO
Martin Waters
Retail
120
Ford Motor Company  Ford Motor Company CEO
James Farley
Automotive and Transportation
121
Dell Technologies  Dell Technologies CEO
Michael Dell
Tech
122
Allstate  Allstate CEO
Thomas Wilson
Business and Consumer Services
123
Stanley Black & Decker  Stanley Black & Decker CEO
Don Allan
Consumer Goods
124
Accenture (US)  Accenture (US) CEO
Julie Sweet
Business and Consumer Services
125
Snap Inc.  Snap Inc. CEO
Evan Spiegel
Tech

Tech Ranking Snapshot

Dell Technologies is ranked #32 in the Tech Industry. It ranks just behind Intel Corporation and just ahead of Accenture (US).

RANKCOMPANYLocation
30
PayPal
San Jose, CA
31
Intel Corporation
Santa Clara, CA
32
Dell Technologies
Round Rock, TX
33
Accenture (US)
Chicago, IL
34
Snap Inc.
Santa Monica, CA
35
Bloomberg
New York City, NY
36
DocuSign
San Francisco, CA