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Dell Technologies is

Ranked

#32

Tech Brands

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Dell Technologies

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Dell Technologies

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Dell Technologies is ranked #32 in Tech Brands

About Dell Technologies' Brand

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies’s brand is ranked #121 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dell Technologies. When compared to other organizations within the Tech industry, Dell Technologies is ranked #32. Among its major competitors, Dell Technologies is ranked in 9th place for NPS while Apple is 1st, and Toshiba is 2nd. Overall, Dell Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $58.48B

Brand at a Glance

78%

Customer Loyalty

3.5/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Dell Technologies CMO

Allison Dew

Dell Technologies Ranking

^#121 in Global Best Brands
^#32 in Tech
^#4 / 4 of its competitors

Dell Technologies NPS

Dell Technologies's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Dell Technologies's customers would recommend using the product based on a scale of -100 to 100.

Dell Technologies Overall NPS

NPS

50%	Promoters
17%	Passives
33%	Detractors

Dell Technologies NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 17	Feb 2025	17
Mar 2025 17	Mar 2025	17
Apr 2025 17	Apr 2025	17
May 2025 17	May 2025	17
Jun 2025 16	Jun 2025	16
Jul 2025 17	Jul 2025	17
Aug 2025 16	Aug 2025	16
Sep 2025 16	Sep 2025	16
Oct 2025 16	Oct 2025	16
Nov 2025 16	Nov 2025	16
Dec 2025 16	Dec 2025	16
Jan 2026 16	Jan 2026	16

How Other Brands Compare

Dell Technologies is ranked #4 for NPS among its competitors. Apple and Intel Corporation come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind Apple.

	Dell Technologies	Apple	IBM	Intel Corporation
Global Ranking	#121	#5	#106	#110
NPS	17	48	26	27
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$58.48B	$2.11T	$119.05B	$256.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dell Technologies NPS by Gender

Female customers rated Dell Technologies's NPS 16 points higher than Male customers.

Male

-6

Dell Technologies's NPS was rated -6 by Male customers on Comparably.

36%

Promoters

22%

Passives

42%

Detractors

Female

Dell Technologies's NPS was rated 10 by Female customers on Comparably.

44%

Promoters

22%

Passives

34%

Detractors

Dell Technologies NPS by Ethnicity

Dell Technologies's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -19	Caucasian	-19
Hispanic or Latino 67	Hispanic or Latino	67
African American/Black 17	African American/Black	17
Asian or Pacific Islander 7	Asian or Pacific Islander	7
Native American 0	Native American	0
Other -5	Other	-5

Dell Technologies NPS by Age

Dell Technologies's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

47%

31%

22%

26-30

45%

34%

21%

31-35

52%

15%

33%

36-40

56%

22%

41-45

37%

26%

46-50

40%

15%

45%

51-55

44%

26%

30%

56-60

23%

68%

61-65

28%

67%

66+

12%

88%

Dell Technologies NPS by Usage

Dell Technologies's NPS was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 8	Less than 1 Year	8
1 to 2 Years -8	1 to 2 Years	-8
2 to 5 Years 26	2 to 5 Years	26
5 to 10 Years 22	5 to 10 Years	22
Over 10 Years -18	Over 10 Years	-18

Dell Technologies NPS vs. Competitors

Compared to its competitors, Dell Technologies's NPS is rated right above Lenovo, and is preceded by Super Micro Computer.

COMPANY		NPS Score
	Apple	48
	Toshiba	38
	Sony	36
	Intel Corporation	27
	IBM	26
	Acer	24
	CDW Corporation	20
	Super Micro Computer	18
	Dell Technologies	17
	Lenovo	13
	Hewlett Packard Enterprise	2
	HP Inc.	0

Dell Technologies NPS vs Companies in Tech

In the Tech industry, Dell Technologies's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Dell Technologies	17

Dell Technologies Customer Reviews

Out of the 73 Dell Technologies customer reviews 40 were positive and 33 were constructive. Dell Technologies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Dell Technologies Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Dell Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Dell Technologies Customer Loyalty Score by Gender

Male customers rated Dell Technologies's Customer Loyalty score 3% higher than Female customers.

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Male

79%

Yes

Female

76%

Yes

Dell Technologies Customer Loyalty Score by Ethnicity

Dell Technologies's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Dell Technologies Customer Loyalty Score by Age

Dell Technologies's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 68%	18-25	68%
26-30 78%	26-30	78%
31-35 70%	31-35	70%
36-40 67%	36-40	67%
41-45 90%	41-45	90%
46-50 87%	46-50	87%
51-55 77%	51-55	77%
56-60 91%	56-60	91%
61-65 79%	61-65	79%
66+ 90%	66+	90%

Dell Technologies Customer Loyalty Score by Usage

Dell Technologies's Customer Loyalty score was rated the highest by customers who have used Dell Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	58%
1 to 2 Years	72%
2 to 5 Years	79%
5 to 10 Years	82%
Over 10 Years	83%

Dell Technologies Customer Loyalty Score by Industry

Dell Technologies's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	77%
Accounting	72%
Aerospace and Aviation	60%
Architecture and Planning	74%
Arts and Entertainment	70%
Banking and Financial Services	70%
Business and Consumer Services	80%
Computer Hardware	78%
Consulting	100%
Education	70%
Government and Public Policy	78%
Healthcare, Hospitals and Medicine	78%
Insurance	100%
Legal	55%
Logistics and Supply Chain	33%
Marketing, Advertising and Research	100%
Energy and Manufacturing	100%
Real Estate	100%
Retail	100%
Telecommunications	100%

Dell Technologies Customer Loyalty vs. Competitors

Compared to its competitors, Dell Technologies's Customer Loyalty score is rated right above Toshiba, and is preceded by Acer.

COMPANY		Customer Loyalty Score
	Apple	86%
	Sony	81%
	IBM	79%
	Intel Corporation	78%
	Acer	78%
	Dell Technologies	78%
	Toshiba	77%
	Hewlett Packard Enterprise	76%
	Super Micro Computer	75%
	Lenovo	75%
	HP Inc.	73%
	CDW Corporation	71%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Dell Technologies	78%

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Dell Technologies Product Quality

3.5/5

Dell Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Dell Technologies Product Information

Dell Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dell Technologies's product the highest. Reviewers from the Energy and Manufacturing industry rated Dell Technologies the lowest at 3.

Website: https://jobs.dell.com

Company Size: 10,000+ Employees

Industry

Tech

Big Data

Business Services

Enterprise

Quick Insights into Dell Technologies Product Quality

Dell Technologies's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Dell Technologies Product Quality the Highest

Hispanic or Latino	4.2
Accounting	4
18-25	3.9

Ranked Dell Technologies Product Quality the Lowest

Native American	2.2
66+	1.5
Real Estate	1.5

Dell Technologies Product Quality Score by Gender

Female customers rated Dell Technologies's Product Quality score 0.3 stars higher than Male customers.

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Male

3.1/5

Female

3.4/5

Dell Technologies Product Quality Score by Ethnicity

Dell Technologies's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.2	Native American	2.2
Other 3.2	Other	3.2

Dell Technologies Product Quality Score by Age

Dell Technologies's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.8	26-30	3.8
31-35 3.2	31-35	3.2
36-40 3.8	36-40	3.8
41-45 3.8	41-45	3.8
46-50 3.1	46-50	3.1
51-55 3.4	51-55	3.4
56-60 2.4	56-60	2.4
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

Dell Technologies Product Quality Score by Usage

Dell Technologies's Product Quality score was rated the highest by customers who have used Dell Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.6
2 to 5 Years	3.6
5 to 10 Years	3.7
Over 10 Years	2.8

Dell Technologies Product Quality Score by Industry

Dell Technologies's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

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Tech	3.6
Accounting	4
Aerospace and Aviation	3.3
Architecture and Planning	2.7
Arts and Entertainment	3.9
Banking and Financial Services	2.6
Business and Consumer Services	4
Computer Hardware	2.7
Consulting	2.4
Education	2.4
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	2.4
Insurance	2.3
Legal	1.7
Logistics and Supply Chain	3.4
Marketing, Advertising and Research	2.2
Energy and Manufacturing	3
Real Estate	1.5
Retail	3.8
Telecommunications	2.5

Dell Technologies Product Quality vs. Competitors

Compared to its competitors, Dell Technologies's Product Quality score is rated right above CDW Corporation, and is preceded by Lenovo.

COMPANY		Product Quality Score
	Apple	4.3/5
	Toshiba	4.2/5
	Sony	4.2/5
	Intel Corporation	4/5
	Acer	4/5
	IBM	3.8/5
	Super Micro Computer	3.7/5
	Lenovo	3.6/5
	Dell Technologies	3.5/5
	CDW Corporation	3.5/5
	Hewlett Packard Enterprise	3.2/5
	HP Inc.	3.2/5

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Product Quality for Other Tech Brands

In the Tech industry, Dell Technologies's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Dell Technologies	3.5/5

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Dell Technologies Pricing

Dell Technologies ROI & Value For Money

3.5/5

Dell Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Dell Technologies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Legal industry think that they had the lowest ROI from Dell Technologies.

Quick Insights into Dell Technologies ROI

Dell Technologies's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Dell Technologies ROI the Highest

Hispanic or Latino	4.1
Accounting	4
18-25	3.8

Ranked Dell Technologies ROI the Lowest

Native American	2.7
66+	1.7
Real Estate	1.5

Dell Technologies ROI Score by Gender

Female customers rated Dell Technologies's ROI score 0.1 stars higher than Male customers.

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Male

3.2/5

Female

3.3/5

Dell Technologies ROI Score by Ethnicity

Dell Technologies's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.7	Native American	2.7
Other 3.2	Other	3.2

Dell Technologies ROI Score by Age

Dell Technologies's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.6	26-30	3.6
31-35 3.5	31-35	3.5
36-40 3.7	36-40	3.7
41-45 3.7	41-45	3.7
46-50 3.2	46-50	3.2
51-55 3.3	51-55	3.3
56-60 2.2	56-60	2.2
61-65 2.4	61-65	2.4
66+ 1.7	66+	1.7

Dell Technologies ROI Score by Usage

Dell Technologies's ROI score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.4
2 to 5 Years	3.6
5 to 10 Years	3.5
Over 10 Years	2.9

Dell Technologies ROI Score by Industry

Dell Technologies's ROI score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

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Tech	3.6
Accounting	4
Aerospace and Aviation	3.4
Architecture and Planning	2.5
Arts and Entertainment	3.6
Banking and Financial Services	2.6
Business and Consumer Services	3.8
Computer Hardware	3.4
Consulting	2.4
Education	2.3
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	2.2
Insurance	2
Legal	1.5
Logistics and Supply Chain	3.4
Marketing, Advertising and Research	2
Energy and Manufacturing	3.6
Real Estate	1.5
Retail	3.5
Telecommunications	3.5

Dell Technologies Pricing vs. Competitors

Compared to its competitors, Dell Technologies's ROI score is rated right above Lenovo, and is preceded by Super Micro Computer.

COMPANY		Pricing Score
	Apple	4/5
	Sony	4/5
	Toshiba	3.9/5
	Intel Corporation	3.9/5
	IBM	3.8/5
	Acer	3.8/5
	CDW Corporation	3.8/5
	Super Micro Computer	3.7/5
	Dell Technologies	3.5/5
	Lenovo	3.5/5
	Hewlett Packard Enterprise	3.4/5
	HP Inc.	3.1/5

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ROI for Other Tech Brands

In the Tech industry, Dell Technologies's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Dell Technologies	3.5/5

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Dell Technologies Customer Satisfaction (CSAT)

Dell Technologies Customer Satisfaction (CSAT) Score

68 / 100

Dell Technologies has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	35%
Satisfied	33%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	18%

Very Satisfied

35%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dell Technologies Customer Satisfaction

Dell Technologies's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 66+.

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Ranked Dell Technologies Customer Satisfaction the Highest

Business and Consumer Services	88%
Hispanic or Latino	88%
36-40	86%

Ranked Dell Technologies Customer Satisfaction the Lowest

Over 10 Years	45%
Real Estate	20%
66+	12%

Dell Technologies Customer Satisfaction Score by Gender

Female customers rated Dell Technologies's Customer Satisfaction score 7 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	29%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	10%
	Very Dissatisfied	25%

67 / 100

Female

	Very Satisfied	27%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	3%
	Very Dissatisfied	27%

Dell Technologies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dell Technologies' Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.

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48 / 100

Very Satisfied	27%
Satisfied	21%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	40%

Very Satisfied

27%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Dell Technologies' Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.

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88 / 100

Very Satisfied	44%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

44%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to African American/Black

Dell Technologies' Customer Satisfaction (CSAT) score was rated 78% according to African American/Black users and customers.

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78 / 100

Very Satisfied	23%
Satisfied	55%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

23%

Satisfied

55%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Dell Technologies' Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.

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77 / 100

Very Satisfied	28%
Satisfied	49%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	3%
Very Dissatisfied	18%

Very Satisfied

28%

Satisfied

49%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

CSAT according to Native American

Dell Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

Dell Technologies' Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.

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58 / 100

Very Satisfied	27%
Satisfied	31%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	12%
Very Dissatisfied	20%

Very Satisfied

27%

Satisfied

31%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

12%

Very Dissatisfied

20%

Dell Technologies Customer Satisfaction Score by Age

Dell Technologies's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

85%

26-30

83%

31-35

63%

36-40

86%

41-45

76%

46-50

61%

51-55

60%

56-60

33%

61-65

34%

66+

12%

Dell Technologies Customer Satisfaction Score by Usage

Dell Technologies's Customer Satisfaction score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	67
1 to 2 Years	76
2 to 5 Years	77
5 to 10 Years	74
Over 10 Years	45

Dell Technologies Customer Satisfaction Score by Industry

Dell Technologies's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "Dell Technologies Customer Satisfaction Score by Industry",
	"text": "Dell Technologies's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 85
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 88
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Dell Technologies's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	73
Accounting	85
Aerospace and Aviation	78
Architecture and Planning	34
Arts and Entertainment	67
Banking and Financial Services	60
Business and Consumer Services	88
Computer Hardware	50
Consulting	29
Education	50
Government and Public Policy	25
Healthcare, Hospitals and Medicine	25
Insurance	33
Legal	20
Logistics and Supply Chain	75
Energy and Manufacturing	50
Real Estate	20
Retail	67
Telecommunications	50

Dell Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, Dell Technologies's Customer Satisfaction score is rated right above Super Micro Computer, and is preceded by Lenovo.

COMPANY		Customer Satisfaction (CSAT) Score
	Toshiba	88%
	Apple	85%
	Sony	83%
	Acer	82%
	Intel Corporation	81%
	IBM	76%
	Lenovo	71%
	Dell Technologies	68%
	Super Micro Computer	63%
	Hewlett Packard Enterprise	61%
	CDW Corporation	56%
	HP Inc.	53%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Dell Technologies	68%
	Peloton	63%

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Dell Technologies Customer Service

3.4/5

Dell Technologies has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Dell Technologies's Customer Service

Address

One Dell Way, Round Rock, TX 78682-2244

Website

https://jobs.dell.com

Phone Number

512-728-4737

Dell Technologies's Social Links

Quick Insights into Dell Technologies Customer Service

Dell Technologies's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

Sign Up to unlock insights into how customers have ranked Dell Technologies' Customer Service score.

Ranked Dell Technologies Customer Service the Highest

Hispanic or Latino	4.1
36-40	3.9
Accounting	3.9

Ranked Dell Technologies Customer Service the Lowest

Native American	2.4
66+	1.5
Real Estate	1.5

Dell Technologies Customer Service Score by Gender

Female customers rated Dell Technologies's Customer Service score 0.3 stars higher than Male customers.

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Male

3/5

Female

3.3/5

Dell Technologies Customer Service Score by Ethnicity

Dell Technologies's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.4	Native American	2.4
Other 3.2	Other	3.2

Dell Technologies Customer Service Score by Age

Dell Technologies's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.6	26-30	3.6
31-35 3.4	31-35	3.4
36-40 3.9	36-40	3.9
41-45 3.5	41-45	3.5
46-50 2.8	46-50	2.8
51-55 3.1	51-55	3.1
56-60 2.2	56-60	2.2
61-65 2.2	61-65	2.2
66+ 1.5	66+	1.5

Dell Technologies Customer Service Score by Usage

Dell Technologies's Customer Service score was rated the highest by customers who have used Dell Technologies's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.5
2 to 5 Years	3.6
5 to 10 Years	3.4
Over 10 Years	2.6

Dell Technologies Customer Service Score by Industry

Dell Technologies's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.

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Tech	3.5
Accounting	3.9
Aerospace and Aviation	3.3
Architecture and Planning	2.5
Arts and Entertainment	3.6
Banking and Financial Services	2.1
Business and Consumer Services	3.8
Computer Hardware	3.2
Consulting	1.9
Education	2.5
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	2.6
Insurance	1.8
Legal	1.5
Logistics and Supply Chain	3.4
Marketing, Advertising and Research	2.5
Energy and Manufacturing	3
Real Estate	1.5
Retail	2.6
Telecommunications	2.5

Dell Technologies Customer Service vs. Competitors

Compared to its competitors, Dell Technologies's Customer Service score is rated right above Lenovo, and is preceded by CDW Corporation.

COMPANY		Customer Service Score
	Apple	4.2/5
	Toshiba	4/5
	Sony	4/5
	Intel Corporation	3.9/5
	IBM	3.9/5
	Acer	3.8/5
	CDW Corporation	3.8/5
	Dell Technologies	3.4/5
	Lenovo	3.4/5
	Super Micro Computer	3.3/5
	Hewlett Packard Enterprise	3.3/5
	HP Inc.	3/5

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Customer Service for Other Tech Brands

In the Tech industry, Dell Technologies's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Dell Technologies	3.4/5

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Dell Technologies as an Employer

4.1/5

Dell Technologies has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Dell Technologies

Michael Dell

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dell Technologies scored a 17 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Dell Technologies would recommend the brand to a friend. ENPS measures how likely Dell Technologies employees would recommend working at Dell Technologies to a friend.

Net Promoter Score

NPS Score

50%	Promoters
17%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
22%	Passive
30%	Detractors

Global Ranking Snapshot

Dell Technologies is ranked #121 in the Global Top 100 Brands. It ranks just behind Ford Motor Company and just ahead of Allstate.

RANK			INDUSTRY
119	Victoria's Secret	Martin Waters	Retail
120	Ford Motor Company	James Farley	Automotive and Transportation
121	Dell Technologies	Michael Dell	Tech
122	Allstate	Thomas Wilson	Business and Consumer Services
123	Stanley Black & Decker	Don Allen	Consumer Goods
124	Accenture	Julie Sweet	Business and Consumer Services
125	Snap Inc.	Evan Spiegel	Tech

Tech Ranking Snapshot

Dell Technologies is ranked #32 in the Tech Industry. It ranks just behind Intel Corporation and just ahead of Accenture.

RANK		Location
30	PayPal	San Jose, CA
31	Intel Corporation	Santa Clara, CA
32	Dell Technologies	Round Rock, TX
33	Accenture	Chicago, IL
34	Snap Inc.	Santa Monica, CA
35	Bloomberg	New York City, NY
36	Docusign	San Francisco, CA